Carhartt Work In Progress Reviews 

UPS lost my order and informed me that I would need to speak to Carhartt to get a refund / replacement.

Carhartt WIP customer services are absolutely atrocious. I’ve emailed three times and received generic emails in response, (so nobody clearly reads them). I’ve also tried phoning, but either give up after waiting on hold for 30+ minutes or get disconnected.

It’s now a month since I placed the order and I’m nowhere closer to getting this resolved.

Most of the items I purchased were also in the sale and are longer available.

Great clothes…but is it worth the hassle if things go wrong?

Absolute ridiculous handling of package.
has been nearly two weeks since I placed my order.
after a week I contacted them by mail, and their replied that they still haven't deal with my order.
its now been 9 days, and with a lot of contacting them. their have finally send it. the clothes is gonna be send back immediately when I receive it.
At least i can return it, in my local Carhartt shop.

Nearly 4 weeks in, no parcel received and no refund received. Absolutely dreadful experience

*** update***

Yes but I emailed you the day after I purchased it to chase up the confirmation. It took till today for you to realise the email address was wrong. Despite an open line of chatter between yourselves and the correct email address from the 30th December

Placed the order on December 31st and received it today January 15th. I'm in Ireland and they ship from Germany. I know there's a couple of bank holidays in there but still seriously slow. Sent a message to customer service about a week after I ordered cause I had heard nothing and wanted to check. They were a few days responding to that also and basically blamed the German bank holidays for the delay. Maybe if that is the case they could have a little message on the website just stating that there might be a delay. Just surprised as it's a big company and a bit of a higher price point. Probably wouldn't order again. What I ordered is perfect but the customer service and slow delivery let it down.

I ordered a product 10 days ago. I yet have to receive an order confirmation. The money that was taken out of my account landed in a german bank account. According to German and European law, they MUST send a confirmation email — which I did not get. After a couple of days, I contacted their customer support department, and got standard reply, ignoring my question about a confirmation email. Today, after 10 days, I sent them another message, warning them that I will contact the german authorities if this isn't sorted out quickly.

If this isn't a scam website, then I've no idea why they have a customer based business.
I ordered two items, over three weeks ago. No confirmation email, so after two weeks I contacted them. It took 3 days for a reply and the usual 'we are busy'. My items still did not arrive so I kept contacting them.
Then I got an email saying my payment 'is stuck in the system' and I will be refunded. A day later another email asking me to be patient as they are busy. So, nearly a month later, I am without my items and my refund.
In the meantime, I ordered elsewhere and have received my items. I will continue to follow up with these scam artists but please do not buy anything from them.
An update on January 28th, I still have no refund. Their customer service representative has not contacted me. They are scam artists. I will not let this go.

I've order online last january 5. I received the confirmation same day but up to know i didnt receive any email of when they are going to send my orders. i tried asking in email but they only answer same thing and dont know when they are going to send the items. i try to email again yesterday and they dont response anymore!

High quality of clothes and good description of the size on website.
Fast and attentive after-sales service.
Always the same quality after several purchase.

Excellent service great quality hoodie i brought

I recently ordered two wallets from Carhartt WIP, but my experience has been extremely disappointing. After almost a week of waiting with no update, I had to contact Carhartt WIP myself to inquire about my order, as I had not received any dispatch email or notification about delays.

When I reached out via email, I explained that my order had no updates despite paying £6.50 for shipping and highlighted that the delivery address I provided is temporary. The representative who responded apologized for the delay and mentioned that my order would be shipped the following week.

This response was incredibly frustrating for several reasons:

I was not informed in advance that my order would be delayed.
There was no mention of a refund for the shipping charges, despite the clear inconvenience caused by the delay.
The representative completely ignored my concern about the temporary nature of the delivery address, which I had explicitly mentioned in my email.
Overall, this experience has left me very disappointed with Carhartt VIP’s lack of communication and poor customer service. I expected much better from a brand of this reputation. I hope they take this feedback seriously and improve their processes in the future.

Placed an order 8 days ago. Haven't even had email yet to say dispatched but they've happily taken my £91. Have emailed asking to canx the purchase but that has been ignored, as has the message via their FB page.. in comparison I ordered from Levis 2 days ago and I've already got the items and I had about 5 emails from them keeping me updated.. customer service is as important, if not more important, than the product Carhartt WIP could learn a thing or two from Levis.... still nothing from Carhartt so I have no idea if I'll ever see my items or get a refund. ?.

6 days ago I ordered 2 items from Carharrt, & 2 items from Urban Industry. The items from Urban Industry were delivered 2 days ago (& it would have been 3 if it weren't for New Years Day). The items from Carharrt haven't even been dispatched yet. It's over 2 years since I last ordered from you because my items never arrived on that occasion & I had to claim a refund. Your tardiness in processing my latest order is already making me regret the decision to buy from you again, as I anticipate more problems from UPS with delivery. I used to work for a company that shipped goods worldwide & we avoided using UPS for very good reason!

I had a problem with my order not appearing. I believe this was due to the courier. I have amended my review as it was dealt with speedily and my £ returned. A very professional rectification.

I ordered two pairs of jeans online from Carhartt because I felt overwhelmed and intimidated by the cool staff in-store. Unfortunately, this turned out to be a huge mistake.

When the order was processed, Carhartt somehow uploaded my address without the flat number. This led to an absolute nightmare. I was on the phone with UPS every single day for a week trying to sort it out.

After nearly a month of back and forth, I finally got a notification saying the items had "arrived," but they were stolen within minutes of delivery. While I understand this is primarily a UPS issue, it’s clear from other reviews that Carhartt has an ongoing problem with their courier service. Perhaps it’s time they consider switching to a more reliable company.

I’m now stuck in the middle of a frustrating process to get my money back and am in communications with UPS and Carhartt directly daily, filling out multiple forms.

This has been the worst shopping experience of my life. For anyone thinking of ordering online, PLEASE don’t bother. I ended up purchasing the exact same items on ASOS, and they arrived the next day.

Save yourself the stress and shop elsewhere.

I have just experienced a marvelous service experience from Carhartt. There was an error in the garment I've ordered and they took it back and got another different one instead. After the quick reply and service proposal they made me really happy and the trust in Carthartt was back!!

Customer service efficient
And available by phone …

I’ve been having problems with my delivery and the costumer service were so kind and helped me through the entire process!

My package was stolen within an hour of being delivered and their response was to basically say I was totally out of luck. I cannot believe an online retailer has such a terrible policy about this in 2024, especially a place dealing in relatively higher end stuff. I was looking forward to getting more items from them in the future but will now definitely never do so and hopefully no one I know will either.

Edit: I reached out to their customer service based on their reply here and provided additional information but received no response.

Edit 2: I reached out again based on the reply here and was told the same thing, that they cannot help.

Good website. Easy to place orders and well communicated with regards to shipping.

I accidentally ordered two of the same shirt due to a glitch on the website. I emailed customer service immediately and within hours received a lovely reply saying they would refund me and cancel one of the shirts. For a company of this size at this very busy time of year to get back to me with a solution so quickly was FANTASTIC!!! Thank you for not making it stressful. EXCELLENT customer service. A special thanks to Maddy who was dealing with me.