I just bought some trousers from WIP . And they arrived when they said they would , however a 4 hour window for delivery without any update when driver is near is not ideal . WIP use ups and they have... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer communication was very helpful and quick, and I love the high quality of the products. There is one unfortunate problem that makes online ordering difficult: unfortunately, the delivery compa... See more
I ordered a pull over hoodie and I was amazed by the quality and the color,I’m really happy with it. The material feels thick and durable, and you can tell it’s made to last. The only reason I’m givin... See more
Exceptional customer service at the Earlham St store Covent Garden. I’m sure all the staff are brilliant, but Patrick went above and beyond for me and my son. He was super friendly, understanding that... See more
Company details
Written by the company
Carhartt WIP adapts iconic Carhartt gear for those seeking refined design and style that remains true to the origins of the brand.
Contact info
Hegenheimer Strasse 16, 79576, Weil am Rhein, Germany
- +49 (0)7621 966 6
- onlineshop@carhartt-wip.com
- carhartt-wip.com
3.6
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My package was stolen within an hour of…
My package was stolen within an hour of being delivered and their response was to basically say I was totally out of luck. I cannot believe an online retailer has such a terrible policy about this in 2024, especially a place dealing in relatively higher end stuff. I was looking forward to getting more items from them in the future but will now definitely never do so and hopefully no one I know will either.
Edit: I reached out to their customer service based on their reply here and provided additional information but received no response.
Edit 2: I reached out again based on the reply here and was told the same thing, that they cannot help.
13 December 2024
Unprompted review
Reply from Carhartt Work In Progress
Hello Brian,
Thank you for reaching out and sharing your experience with us. We understand how frustrating it must be to have your package stolen after delivery, especially when you were eagerly anticipating your order.
Customer satisfaction and trust are our top priorities. While our current policy on stolen packages may not have met your expectations, we genuinely value your feedback. We are continually reviewing our policies to better support our customers in situations like this.
As you are located in the USA or Canada, please contact our USA team: at shopusa@carhartt-wip.com.
Kind regards,
Maryel
No complaints!
Good website. Easy to place orders and well communicated with regards to shipping.
2 December 2024
Unprompted review
Reply from Carhartt Work In Progress
Hello,
Thank you so much for your kind words! We truly appreciate your feedback and are happy to know that you are satisfied with our service.
Best,
Maryel
Excellent customer service…
I accidentally ordered two of the same shirt due to a glitch on the website. I emailed customer service immediately and within hours received a lovely reply saying they would refund me and cancel one of the shirts. For a company of this size at this very busy time of year to get back to me with a solution so quickly was FANTASTIC!!! Thank you for not making it stressful. EXCELLENT customer service. A special thanks to Maddy who was dealing with me.
11 December 2024
Unprompted review
Reply from Carhartt Work In Progress
Hi Lizzy,
Thank you so much for your 5 Stars review! We truly appreciate your feedback and are happy to know that you are satisfied with our service.
Best regards,
Maddy
Their customer service is outstanding…
Their customer service is outstanding and completely impressed with their professionalism. Especially Thanks Maddy who resolved and responded quickly.
11 December 2024
Unprompted review
Reply from Carhartt Work In Progress
Hello
Thank you so much for your kind words! We truly appreciate your feedback and are happy to know that you are satisfied with our service.
We look forward to serving you again in the future.
Best regards,
Maddy
Lovely cargo trousers
Lovely cargo trousers. Took just over a week to arrive but worth the wait
9 December 2024
Unprompted review
The order was never delivered
The order was never delivered. No effort to help, just patronising, templated emails thanking me for my patience and the like. I will never buy from them again. Avoid.
17 November 2024
Unprompted review
Reply from Carhartt Work In Progress
Hello Michael,
Unfortunately, due to large amount of orders, shipments to UK have been delayed.
This situation is beyond our control. This is nothing we or UPS can influence at all. There are customs backlogs by now.
We sincerely apologize for the delays and would like to thank you for your patience and understanding at this time.
We are glad to see that the parcel was finally delivered, and you were able to return it for a refund.
Best regards,
Maryel
Sent out a ripped jacket and no I have…
Sent out a ripped jacket and now I have to wait to get a refund to get the privilege of ordering the jacket again and hopefully it's not ripped again.
21 November 2024
Unprompted review
Reply from Carhartt Work In Progress
Hi Aron,
Thank you for reaching out and sharing your experience with us.
To assist you further, we kindly ask that you email our customer service team at onlineshop@carhartt-wip.com with the following information:
Your order number
A brief description of the issue
Photos of the ripped jacket (if available)
Once we have these details, we’ll be able to review your case and work with you toward a resolution as quickly as possible. Our goal is to ensure you receive a quality product that meets your expectations.
Best regards,
Maryel
Bad QC and wrong material description on website
Received two jackets from them. One was full of stitching errors, with threads popping out everywhere.
The second one, wasn't made from the materials displayed on their website - that stated the jacket was made with 100% cotton. In reality, after checking the tag, the jacket is made with animal products, like wool.
Contrary to what the response from Carhartt says, the OG Santa Fe Jacket still doesn't list wool.
Other jackets, like the Detroit Jacket (Winter) also contain wool and it's not listed on their website - English version.
18 November 2024
Unprompted review
Reply from Carhartt Work In Progress
Hello,
Thank you for bringing this to our attention. We are truly sorry for the inconvenience caused by the issues you experienced with your recent order.
We understand how frustrating it must be to receive a jacket with stitching defects and another that did not match the material description on our website. Please rest assured that we take these matters very seriously.
We have since identified the source of these errors and have corrected the product information on our website to ensure accuracy moving forward.
Once again, we sincerely apologize for this experience.
Best regards,
Maryel
Bad Customer Service
The Carhartt branch in Germany refused to cancel my order even though I called at least 2 days before them shipping the item. I emailed them several times with NO RESPONSE.
16 November 2024
Unprompted review
Reply from Carhartt Work In Progress
Hi David,
Thank you for reaching out to us.
We understand that you would like to cancel your order. Please note that, as part of our commitment to processing and shipping orders as quickly as possible, cancellations are unfortunately not possible once an order has been placed.
However, we do offer a free return service. Once you receive your order, you can return it to us at no cost, and we will issue a full refund as soon as the return is processed.
Best regards,
Maryel
Easy straightforward browsing and…
Easy straightforward browsing and checkout. Also, very simple and fast returns process if needed.
25 October 2024
Unprompted review
Reply from Carhartt Work In Progress
Hello,
Thank you for your review !
That makes us happy to hear!
Best regards,
Maryel
Great company and good quality…
Great company and good quality products. My order was processed without any issues. I ordered two sizes and returned one. The return was handled promptly without any delays. Will be ordering from this company again.
6 November 2024
Unprompted review
Reply from Carhartt Work In Progress
Hi Anna
Thank you for your 5 stars review!
We really appreciate it!
Best regards,
Maryel
Site is really easy to navigate
Site is really easy to navigate. Great range of products and reliable sizing aids. Top-quality products with quick and easy delivery.
30 October 2024
Unprompted review
Reply from Carhartt Work In Progress
Hi Collin,
Thank you for your great feedback!
That makes us happy :)
Best regards,
Maryel
Great durable products that are stylish…
Great durable products that are stylish & everlasting. My Detroit 'OG' Jacket arrived on time & in perfect packaging with a thank you sticker 🙂
12 October 2024
Unprompted review
Reply from Carhartt Work In Progress
Hi,
Thank you for your great feedback!
Have a nice day!
Best regards,
Maryel
Use ups, ONE star Always
Really not happy at all. There is no delivery options. I paid £6.50 for delivery but the garbage ups decided no one in so delivered to their access point without trying to knock on my door. Ashamed
The service is much more important than the products.
Order Number: #7416680
26 September 2024
Unprompted review
Returns are made practically impossible…
Returns are made practically impossible from their site.
17 September 2024
Unprompted review
Reply from Carhartt Work In Progress
Hi,
Please email us at onlineshop@carhartt-wip.com. We can assist you with the return process.
Take a look at our FAQ's article below:
https://services.carhartt-wip.com/en-GB/faq/returns/how-do-i-return-products
The return procedure is online on our dedicated portal (in the “returns” category by scrolling to the bottom of the site)
Best regards,
Maryel
Poor quality clothes and even worse…
Poor quality clothes and even worse customer service
Washed a new shirt once and it started losing colour. CS blamed it on the washing machine being too full, as if they were there to see me wash it!
£80 on a shirt which I've been able to wear once!
16 September 2024
Unprompted review
Reply from Carhartt Work In Progress
Hi Liam,
We are sorry for the inconveniences caused.
Our quality department have checked the pictures of the shirt and they made washing tests.
Often, streaks on clothes are caused by undissolved detergent or residue from it. This happens when you've loaded too much into your machine, so the detergent gets caught in the folds of clothing.
We're really sorry that the washing results were not conclusive in your favor and the warranty for Quality issue can not been applied in this case.
Best regards,
Maryel
Great service
Quick, easy, free delivery - and the trousers are good quality.
8 September 2024
Unprompted review
Reply from Carhartt Work In Progress
Hi David,
Thank you for your great feedback!
We are glad to hear that your buying experience went smoothly.
Have a nice day!
Best regards,
Maryel
What an absolute joke of a company
What an absolute joke of a company! Not only is the quality of the product bad, the customer support is even worse. In questioning the exchange process and why they wouldn't hold my item, they immediately met me with legal jargon as to why it is my fault. Not taking accountability for THEIR system or why that system might leave me feeling outed. I don't normally write many reviews but had to warn people of these snake oil salesmen. I could have all the money in the world, and wouldn't spend a dime here again.
14 September 2024
Unprompted review
Reply from Carhartt Work In Progress
Hello Grayson,
We're very sorry to hear about your bad experience.
You have reached Carhartt WIP Europe.
As you are located in the USA, we have now passed your comments to the USA team: at shopusa@carhartt-wip.com.
Kind regards,
Maryel
Carhartt redeem themselves
after initially having had a poor experience with Carhartt recently , they redeemed themselves by sending me an apology and refunding the cost of the item in question and the other item I had bought with it. I am grateful for that , just sorry we had had to have the initial unpleasant experience. Faith restored in Carhartt .
2 September 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.