Carjudge Reviews 

I ran into some difficulties, but an employee named Estelle helped me sort out the issues and resolve them very quickly; I am very grateful to her for that.

Will try to charge you randomly for some sort of ‘subscription’ I didn’t signed up for

Make sure you read everything carefully before making any purchase. I agreed to one time report for 2,90€. I ended up having subscription without My knowledge. I didnt even create an account with them so when canceling I had to create one. Their Customer Service is very active and they contact back in 24h as advertised in their site. They handled my issue with them and any problems I had with carjudge was taken care of.

"I accidentally subscribed to their service in February for a car purchase and was put on a recurring subscription without being made aware. I subsequently cancelled it in April, yet they have still charged me a monthly fee in July.

What is this scam? I've now had to reach out to my bank to ensure that the direct debit is cancelled.

DO NOT USE THIS COMPANY. STAY AWAY AT ALL COSTS."

I inadvertently signed up to a subscription, which was very unclear on the site.
The one off report report I thought I was purchasing didn't tell me too much either!
I contacted the company four days ago, they state a reply within an hour, but am still waiting!
I have now responded to Carjudge, I will await a response. I disagree with them implying that the terms regarding the renewal subscription are transparent. You just need to look at other reviews to see that this clearly not the case!

Mia was everything that customer service must be. Congratulations.
All perfect.

I had an issue with an accidental subscription charge after purchasing a one-time car check. I contacted their support, and they responded almost immediately. They cancelled the subscription and issued a full refund without any hassle. Very professional, fair, and honest company. Highly recommended!

I am very thanfull for quick response and politness to your employee Estelle for finding best solution for my situation!

Worst,
I checked a Cat S car using a premium check it mentioned that it’s clear!!

And the car picture they gave me pictures from google😡😡

Thank you Estelle for listening to me and actioning my complaint promptly.

Nice!!! Fast

Disgraceful company, lured in by a £2.50 fee for a report. A week later they took £25.95 from my account with no warning. I cancelled this straight away and contacted them, they claim the terms are clear on their site and despite me cancelling within a couple of hours offered no refund despite providing no service. Avoid at all costs.

Emilie was incredibly helpful. I subscribed to a service inadvertently, and she greatly assisted me in resolving the issue, leading to a refund of my money. Thank you.

I paid a price of £6 for a car report, then got charged £25!!!! 2 weeks later, I’ve asked for a refund and still waiting to hear back

Lured in with a 2,90€ price for a quick check, but a surprise 29,95€ booking on the card two weeks later. Apparently there is a subscription in the fine print. This is a questionable practice from my point of view, tricks people into a subscription they never wanted.

Hello,

I would like to sincerely thank you for your exceptionally quick, kind, and professional assistance. Your response was clear, transparent, and far above my expectations. You explained the service conditions in a straightforward way, processed the cancellation, and arranged the refund without any complications or delays.

I truly appreciate your approach and the efficiency with which you handled everything. Your communication was reassuring and very customer‑friendly. Jenny, thank you for your effort and kindness — you genuinely make a difference.

I will gladly leave a positive review on Trustpilot and highlight the excellent support you provided.

Thank you once again for your outstanding service.

Kind regards, Milan

Brilliant, report not complete

Sufficient and fast information provision before purchase.

Estelle was a great help to me when I stated I didn’t need a subscription as I only needed to do a one off check on one car. Straight after I emailed to explain this, she cancelled everything for me and offered future help should I require it. Top marks and Thank you Estelle