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I inadvertently signed up to a subscription, which was very unclear on the site. The one off report report I thought I was purchasing didn't tell me too much either! I contacted the company four da... See more
Company replied
Used it once to get the info on my new car. Accidentally didn’t see the 7 day trial before being charged the monthly amount. Contacted their customer services via email to cancel as I don’t need the s... See more
Make sure you read everything carefully before making any purchase. I agreed to one time report for 2,90€. I ended up having subscription without My knowledge. I didnt even create an account with them... See more
Company replied
Company details
Written by the company
CarJudge is your trusted partner for buying used vehicles. Thanks to our VIN and license plate verification technology, we provide instant and comprehensive history reports. Detect mileage fraud, past accidents, theft status, and hidden defects in just one click. Buy your next car with complete peace of mind with CarJudge.
Contact info
Switzerland
- contact@carjudge.com
- carjudge.com
3.5
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent resolution and great support from Sonia
I initially had an issue regarding a subscription payment on the platform, but the customer care team handled it perfectly. I am very grateful to Sonia, who was extremely professional and understanding. She took immediate action to approve the full refund of both installments. I highly appreciate her prompt assistance and kind communication in resolving this matter!
30 June 2026
Unprompted review
Reply from Carjudge
Hello,
We're glad you enjoyed our service. Thank you for your message.
Best regards,
The Carjudge Team
Reply from Carjudge
Hello,
Thank you for your review; we're glad to hear you're satisfied.
See you soon,
The Carjudge Team
Reply from Carjudge
Hello,
We're glad you had a good experience—thank you.
See you soon,
The Carjudge Team
FIRST CLASS
29 June 2026
Reply from Carjudge
Hello,
Thank you for your comment. We hope to see you again soon.
Best regards,
The Carjudge Team
It’s a good service at a reasonable…
It’s a good service at a reasonable price, and their customer service is excellent. For car dealers, the price is symbolic and very cheap compared to other websites. However, private individuals should be careful with the automatic monthly subscription after the trial period.
28 June 2026
Unprompted review
Reply from Carjudge
Hello,
We're glad you're satisfied. Thank you for sharing your experience.
Best regards,
The Carjudge Team
little to no information on raport
little to no information on raport, charge me aditonal 130pln for subscription when i wanted to buy one raport for 13pln, scammy subscription system
24 June 2026
Unprompted review
Reply from Carjudge
Dear REGA,
We are sorry to hear about your experience. Our reports are generated from official databases, so the information available depends on the data recorded for the vehicle. Regarding the subscription, the trial period and automatic renewal terms are presented during checkout. Please contact us at contact@carjudge.com so we can review your case and work with you to find a satisfactory solution.
Kind regards,
The CarJudge Team
Reply from Carjudge
Hello,
Thank you for your positive message; we really appreciate your feedback.
Best regards,
The Carjudge Team
top and cheap
26 June 2026
Reply from Carjudge
Hello,
Thank you for your comment; it encourages us to continue in this direction.
Best regards,
The Carjudge Team
Refund 5to 10 days
Refund 5to 10 days, 14 days later still no refund and no response to email.
It's my birthday today and I gift the 25-95 to you, keep it with my curse that with this kind of service may your down fall be quick and may you learn the right way to do business.
May God have pity on you as I do not.
24 June 2026
Unprompted review
Reply from Carjudge
Dear Gill,
We are sorry to read about your frustration. We have already contacted you to clarify the situation and ensure that the appropriate solution is put in place. Please check your inbox, including your spam folder, and feel free to reply directly to our message. We remain committed to resolving this matter for you as quickly as possible.
Kind regards,
The Carjudge Team
Excellent customer service
Excellent customer service. My issue was resolved quickly and professionally. A special thank you to Cynthia for her prompt assistance and for arranging the refund. Everything was handled exactly as promised. Thank you!
23 June 2026
Unprompted review
I am very concerned about this…
I am very concerned about this behavior, especially in Swiss society, this behavior surprises and offends me. I initially paid €2.95 for a service, it wasnot so special. After that, I was unexpectedly charged €29.90 twice, and an additional €29.90 is currently reserved on my account (a total of three times €29.90). I did not authorize these additional charges and I do not agree with any subscription or recurring billing!
This situation is unacceptable and appears misleading. I request an immediate cancellation of any subscription linked to my payment details, a full refund of all €29.90 charges, and removal of my card/banking details from your system immediatelly. This is not correct from your side, I am very disgusted from this situation.
23 June 2026
Unprompted review
Reply from Carjudge
Hello,
Your refund request has already been approved. We understand your dissatisfaction and apologize for the inconvenience. Please email us at contact@carjudge.com, referencing this review, so we can process the refund to your account. Your request will be handled as a priority. However, the terms and conditions regarding the subscription and its renewal are outlined at the time of payment confirmation.
We look forward to hearing from you,
The Carjudge Team
all seems 5 star
22 June 2026
Reply from Carjudge
Hello,
Thank you for your positive message; we really appreciate your feedback.
Best regards,
The Carjudge Team
Scammers
Scammers, do not trust. I checked a car with Carjudge, all came back clear, do bought the car. When the V5 registration document came through it shows the car as salvaged insurance category S write off. Did another check, still showing as clear. Absolute scam, do not trust!
20 June 2026
Unprompted review
Reply from Carjudge
Hello,
Your comment has caught our attention. We are unable to identify you, so please email us at contact@carjudge.com and reference this review. We would like to verify your report and find a solution that works for you. As a reminder, our reports are based on data from official sources, provided exactly as recorded in the available registries.
Best regards,
The CarJudge Team
I initially paid €2.95 for a service
I initially paid €2.95 for a service. After that, I was unexpectedly charged €29.90 twice, and an additional €29.90 is currently reserved on my account (a total of three times €29.90). I did not authorize these additional charges and I do not agree with any subscription or recurring billing.
This situation is unacceptable and appears misleading. I request an immediate cancellation of any subscription linked to my payment details, a full refund of all €29.90 charges, and removal of my card/banking details from your system
Thank you for your response. I blocked my bank card because unauthorized charges were made to my account. Please confirm to which payment method the refund will be sent and provide the refund transaction reference number. I am still waiting for the refund to be received.
19 June 2026
Unprompted review
Reply from Carjudge
Hello,
We would like to apologize for the inconvenience. Your refund has already been approved and processed by our team. However, the terms and conditions regarding the subscription and renewal are clearly stated during the payment confirmation process and can be viewed on our website at any time.
Best regards,
The Carjudge Team
I wanna give 5 stars Emilie was fast…
I wanna give 5 stars Emilie was fast she also accepted my request she was also chill and sweet
19 June 2026
Unprompted review
Reply from Carjudge
Hello,
We're delighted that you're satisfied, and thank you for taking the time to leave us a review.
Best regards,
The Carjudge Team
Reply from Carjudge
Hello,
Thank you for your positive message; we really appreciate your feedback.
Best regards,
The Carjudge Team
The app didn’t work but when I…
The app didn’t work but when I contacted customer support Estelle was very helpful and understanding and gave me a full refund within 20 mins which my bank processed the next working day. Maybe the system couldn’t find my vehicle but the customer service was very understanding, honest people
16 June 2026
Unprompted review
Reply from Carjudge
Dear Yelizar,
Thank you for your kind feedback. We are glad to hear that our support team was able to assist you quickly and find a suitable solution. We appreciate your comments and will continue working to improve our service.
Kind regards,
The CarJudge Team
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