CarMoney Reviews 4,287

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,309 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, expertise, and friendly approach, making the entire process smooth and easy. The service provided is frequently described as excellent, with many people appreciating the efficiency and speed with which their finance applications were handled. Reviewers highlight the great communication and regular updates, which kept them informed every step of the way, contributing to a stress-free experience. However, some customers also noted feeling rushed at times during the process. A few other people also felt that once the deal was done, the company was unhelpful with valid complaints, focusing on technicalities over customer care. There were also mentions of difficulties reaching customer service, with long hold times and issues with follow-up on unresolved problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the speed and efficiency of the process.... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, straightforward, and... See more

Response time

Users describe positive interactions with response times, with many reviewers praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely faultless experience! Firstly Josh who I’m sure was still making calls past closing time to secure the finance for me! And then Mhairi Claire who called me back first thing the following mo... See more

Rated 5 out of 5 stars

Excellent service from all the team at carmoney. Arranged my finance for my van very quickly and with no fuss. All the team are experts in their field and provide a knowledgeable, efficient and frien... See more

Rated 5 out of 5 stars

Thomas was really helpful throughout the process of buying my car, getting things done and ready in a timely fashion and kept me informed about evey step. I highly recommend this company.

Rated 5 out of 5 stars

The agent i spoke to named Rob, was really good quick and precise and done everything he could to help me, which I appreciated very much. A few unlucky episodes for me but he always came up with somet... See more


Company details

  1. #48 of 63 best companies in Car finance and loan company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied

Very satisfied throughout my whole application the team helped me find the right vehicle and got me the vehicle as quick as they could

12 May 2026
Unprompted review
Rated 5 out of 5 stars

First time finance

Recently got a car on finance, first timer so didn’t really understand or know what to expect. Was put in contact with Andrew and honestly the guy was mint! Went above and beyond with information, details, made the whole experience pleasant so props to the staff at this place because if they’re anything like the person I had then they deserve a pay rise.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - never gave up on searching for the van I requested. All calls courteous and professional and any queries followed up effectively and efficiently. Highly recommend.

30 April 2026
Rated 5 out of 5 stars

Excellent service from all the team at…

Excellent service from all the team at carmoney. Arranged my finance for my van very quickly and with no fuss. All the team are experts in their field and provide a knowledgeable, efficient and friendly service. Great communication, and regular updates made everything go very smoothly.
Will highly recommend, five star plus service

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Steven was very helpful

Steven was very helpful, friendly and knowledgeable from the start. The first thing he said was that the garage we are purchasing the car from has good reputation and that CarMoney has worked with them before, which was very reassuring. Communication was good and things moved along quickly. Had a pleasant experience overall. Thank you, Steven!

1 May 2026
Rated 5 out of 5 stars

Great service

Great service. Very attentive. Allways kept me informed with all the updates or answering any queries I had. Highly recommended 👌

11 May 2026
Unprompted review
Rated 5 out of 5 stars

The best company to finance a car

The best company to finance a car. Worked very quick and sorted everything out too fast with very little commission charged and was active on responding calls, also advised about warranty but i refused to take for now and will sort out later as i have to check my finances as well special thanks to Ryan and other team members for support. I appreciate your work and have referred to my friends as well.
Thanks

26 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look