CarMoney Reviews 4,287

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,309 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, expertise, and friendly approach, making the entire process smooth and easy. The service provided is frequently described as excellent, with many people appreciating the efficiency and speed with which their finance applications were handled. Reviewers highlight the great communication and regular updates, which kept them informed every step of the way, contributing to a stress-free experience. However, some customers also noted feeling rushed at times during the process. A few other people also felt that once the deal was done, the company was unhelpful with valid complaints, focusing on technicalities over customer care. There were also mentions of difficulties reaching customer service, with long hold times and issues with follow-up on unresolved problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the speed and efficiency of the process.... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, straightforward, and... See more

Response time

Users describe positive interactions with response times, with many reviewers praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely faultless experience! Firstly Josh who I’m sure was still making calls past closing time to secure the finance for me! And then Mhairi Claire who called me back first thing the following mo... See more

Rated 5 out of 5 stars

Excellent service from all the team at carmoney. Arranged my finance for my van very quickly and with no fuss. All the team are experts in their field and provide a knowledgeable, efficient and frien... See more

Rated 5 out of 5 stars

Thomas was really helpful throughout the process of buying my car, getting things done and ready in a timely fashion and kept me informed about evey step. I highly recommend this company.

Rated 5 out of 5 stars

The agent i spoke to named Rob, was really good quick and precise and done everything he could to help me, which I appreciated very much. A few unlucky episodes for me but he always came up with somet... See more


Company details

  1. #48 of 63 best companies in Car finance and loan company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went smoother than I was expecting

Went smoother than I was expecting, a few mistake by myself, made things slightly difficult. But with help from the team at car money everything was sorted and the funds released. Very good service, thank you.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless experience

Absolutely faultless experience! Firstly Josh who I’m sure was still making calls past closing time to secure the finance for me! And then Mhairi Claire who called me back first thing the following morning to finalise everything for me, Both went above and beyond to make this whole deal complete easily for me! I’m overjoyed with the deal they got me on the car I wanted and they explained everything in words I could understand! Can’t wait to pick my car up tomorrow!! Highly recommend this company (especially for those of us that have no idea what to expect) 😊

9 May 2026
Unprompted review
Rated 5 out of 5 stars

I was applying for car finance to see if I would be approved

I was applying for car finance to see if I would be accepted. I chose a car at a lesser value to increase the chances of being accepted. Carmoney called me within 12 hours of appling and helped me through the application and was very patient and understanding when I told them that the car I was looking to purchase was actually nearly twice the price. They assured me that they would look into this and get me the best deal. True to their word the final agreement was well under my price range which made me feel extremely happy as it was very affordable. The only minor negative I would say is that I wasn't aware of an admin fee which was said to me after agreeing on a price with both carmoney and the trader. Although this was sprung on me, carmomey made it possible to agree a fee much less than the minimum limit which is why I have gave them 5 stars. I would recommend the company to anyone despite your finanical situation as they are there to help support their customers accomplish their target of buying a car. They were very friendly, polite and respectful. Thank you ⭐️⭐️⭐️⭐️⭐️

5 May 2026
Unprompted review
Rated 5 out of 5 stars

The service has been brilliant

The service has been brilliant — everything has been so smooth and quick. I would highly recommend going through CarMoney. I can’t wait to pick up my new car!

A special thank you to Rhys, who has dealt with all of my enquiries. His communication has been amazing throughout and he has made the whole process stress-free.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Steven my allocated Ninja was friendly…

Steven my allocated Ninja was friendly and listened to all my daughters needs. He was superb!
Unfortunately the car we wanted was sold but Steven was really helpful and sent more cars for me to look at and so we ended up buying a similar car.Smooth & quickly sorted out. Many thanks

2 May 2026
Unprompted review
Rated 5 out of 5 stars

really work fast as ninjas

friendly staff and quickly like a ninjas sort out everything dont look on that it was weekend and bank holiday Monday everything was done quickly efficiency saved my time and put me back on road in no time. Massive thanks to my ninja Connor who was so patience with me as I needed car urgently and was in bit stress but he handled it very calmy and professional.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Simply amazing

Simply amazing, carmoney was so effective in their communication and to find a vehicle for me, very professional and on point , will truly recommend

30 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look