Carpets And More Reviews 195

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and excellent service, making the ordering process smooth and efficient. Many people highlight the prompt and well-communicated delivery service, often noting that products arrived on time and were handled with care. The quality of the products, including carpets and vinyl flooring, is also frequently commended, with many customers finding them to be of great value and exactly as expected. However, some customers experienced issues with their orders, such as incorrect items being delivered or delays in receiving their products. A few people also mentioned unexpected additional costs for delivery, particularly to certain regions.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Product

Clients share positive opinions on product quality and value. Many reviewers praise the fantastic appearance... See more

Service

Customers had positive experiences with service. Many reviewers found the service excellent throughout the... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of contact and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... See more

Company replied

Rated 5 out of 5 stars

I found this company to provide an excellent service throughout the process of ordering my carpets. They were easy to get in contact with and speak to a person and they updated me on progress of my or... See more

Company replied

Rated 5 out of 5 stars

I’ve been extremely impressed with this company. I found the carpet I wanted on their website at a very competitive price and called to ask if it could be made into an area rug. They contacted the b... See more

Company replied

Rated 5 out of 5 stars

I am a returning customer and have for a period of times ordered carpets and wooden flooring from C&M Carpets. I have received wonderful service and my needs have so far met my needs. Thyrrel has main... See more

Company replied


Company details

  1. #23 of 82 best companies in Flooring Shop
  2. #12 of 31 best companies in Carpet Retail Shop
  3. #32 of 100 best companies in Garden
  4. #7 of 36 best companies in Wood and laminate flooring supplier

Contact info

4.8

Excellent

TrustScore 5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience

First time using Carpets and More and I was really impressed with their level of service. Everyone I dealt with, were efficient and friendly. Their prices are competitive and they have a good selection of products. I will be recommending them to friends and will use them again.

8 April 2025
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Reply from Carpets And More

Thank you for the wonderful review! We're delighted you were pleased with the service and the team looked after you. We look forward to welcoming you back and will be sure to look after any friends you recommend us to!

Rated 5 out of 5 stars

Good service and excellent…

Good service and excellent communication from Jason and his colleague.

27 March 2025
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Reply from Carpets And More

Thank you for the wonderful review, we're delighted you were pleased with the service and communication. Thank you again for your valued business, we look forward to welcoming you back!

Rated 5 out of 5 stars

Excellent helpful knowledgeable staff…

Excellent helpful knowledgeable staff during the ordering process andkept me informed regarding delivery as was going to an empty house .Great price and service . Would recommend and certainly use again.

26 February 2025
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Reply from Carpets And More

Thank you for the lovely review and feedback! Glad the team kept you well informed regarding delivery. We appreciate your business and look forward to welcoming you back!

Rated 5 out of 5 stars

Highly recommend, brilliant service!

I have been more than pleased with the service provided by Carpets & More. Akrum and Jason have been extremely helpful and communicated all updates to me via email and phone to ensure I knew exactly what was coming and when. They are very reasonable in price and the flooring received is of the highest quality. I will most certainly recommend them and use them again when I have a requirement for new flooring. Thanks Guys!

19 February 2025
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Reply from Carpets And More

Thank you very much for your lovely review! We're delighted you were happy with the service and we got all your flooring at great value. We look forward to welcoming you back should you need anything else!

Rated 5 out of 5 stars

Great price for the same product

Couldn't find this flooring in this colour under £150 same one here £37 picked it up at local stockist. Great.

30 January 2025
Unprompted review
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Reply from Carpets And More

Thank you for your review - glad we were able to sort your flooring at such good value! We look forward to welcoming you back!

Rated 5 out of 5 stars

Another happy customer!

I can't recommend C&M LTD enough! I had an outstanding customer service experience and a fast delivery too. I ordered my vinyl flooring through C&M and it was delivered to me within 5 days! All staff, from the gentleman I spoke on the phone asking details and delivery times about the product I was interested in, to the gentleman who delivered it very carefully, they've all been professionals, polite and accurate on their promises!
I placed my order on Monday 03/02 and received it this morning, Friday 07/02. During this time I was receiving updated emails about the status of my order. Mr Akram, thank you for your professionalism and your accuracy all this time. You have definitely won another happy customer and will definitely recommend you to friends and family. The order was made under the name Polymenis - Alma vinyl - 5m width.

7 February 2025
Unprompted review
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Reply from Carpets And More

Thank you for the wonderful review & feedback! We're so pleased that you were happy with your purchase and the service, glad we get your order to you so quickly! We look forward to welcoming you back!

Rated 4 out of 5 stars

I would use Carpet and More again

I would certainly use Carpet and More again. Delivery was really quick and I was updated regularly by their excellent customer service team via email and calls. My only critique would be that they couldn/'t deliver to the first floor (property is a flat) so I had to make arrangements to more the carpet myself from a garage to the flat.

21 January 2025
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Reply from Carpets And More

Thank you for your lovely review and we're delighted you're happy with the order and service. Yes the transport team delivery to ground floor however they do go above and beyond as they will take it indoors for you (others do curbside). Thank you again for your valued business and we look forward to welcoming you back!

Rated 5 out of 5 stars

Outstanding service and customer care…

Outstanding service and customer care from Carpets and More! I was really impressed with them, prices were excellent and despite me making an error in my order, Jason sorted it immediately and with no fuss at all. Very happy customer, I will definitely be coming back!

23 November 2024
Unprompted review
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Reply from Carpets And More

Thank you so much for your lovely review - we're delighted you've been impressed with the service and we were able to assist with your order. We look forward to welcoming you back!

Rated 5 out of 5 stars

What an incredibly amazing seamless…

What an incredibly amazing seamless experience.
Akram was polite, professional, helpful and thorough.
Why have I never heard of these guys before!!
Got the carpet to a local collection point in 24hours, supplied updated information throughout the whole process. Honestly 5 stars ......thank you, thank you, thank you.

19 December 2024
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Reply from Carpets And More

Thank you for the lovely review!
We're delighted we were able to assist and get your flooring so quickly for you - thanks again for your valued business and we look forward to welcoming you back!

Rated 5 out of 5 stars

Lovely carpet

Lovely carpet, excellent quality, half price than I found locally. Quick delivery and good communication with company

24 October 2024
Rated 5 out of 5 stars

Unbeatable price, customer service and communication

The customer service was absolutely fantastic and they went above and beyond to accommodate my quick turnaround. Saved me a lot of money! Thank you so much

15 August 2024
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Reply from Carpets And More

Thank you for the lovely review! We're so delighted that you are pleased with the service and that the team could get your order fulfilled quickly for you, as well as save you money. Don't hesitate to get in touch if you need anything else, we look forward to welcoming you back!

Rated 5 out of 5 stars

Website helpful

Website helpful as show calculation of coverage. Products excellent quality. (Not fitted the LVT yet so can’t comment further)

16 July 2024
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Reply from Carpets And More

Thank you for your review! We're delighted you found the ordering process easy and that you're pleased with quality products. We hope you enjoy your beautiful new flooring!

Rated 5 out of 5 stars

Great communication

Great communication, fast delivery and well packaged carpets.

3 June 2024
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Reply from Carpets And More

Thank you for the great review! We're delighted your order arrived quickly, in perfect condition and you found the communication helpful. We look forward to welcoming you back!

Rated 5 out of 5 stars

1st time ordering on line

1st time ordering on line.
Couldn't have gone better. Competitve price and prompt delivery.
Very pleased

5 June 2024
Unprompted review
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Reply from Carpets And More

Thank you for you for your lovely review! We're delighted your first time online order went so smoothly and that we could be of assistance. Glad the delivery went well too - we look forward to welcoming you back!

Rated 5 out of 5 stars

Excellent customer service form Carpets…

Excellent customer service form Carpets and More. Would definitely recommend using them. The prices are competitive, delivery prompt and the service is great.

24 May 2024
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Reply from Carpets And More

Thank you for the wonderful review! We're glad you're happy with your purchase and the service received. Thank you once again for your valued business and recommending us - we look forward to welcoming you back!

Rated 5 out of 5 stars

Good value

Helpful staff when I phoned for information. Easy to order online. Kept updated about the delivery, which arrived on time and when expected.
Good value.

17 May 2024
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Reply from Carpets And More

Thank you for the lovely review! We're delighted you found the service helpful, ordering easy and your delivery went smoothly and on time. We hope you love you're beautiful new flooring and we look forward to welcoming you back if you need anything else!

Rated 5 out of 5 stars

Great price, great customer service

Great price, very helpful. Prob couldn’t have asked for more as the delivery truck was to large to get to my property but the guys helped us find another way to get the carpet delivered on time. Customer service the way it should be!

Many thanks will use again

9 April 2024
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Reply from Carpets And More

Thanks so much for the lovely review! We're delighted you got a great price on your order and found the team helpful. Where there's a will there's a way to get the carpet to you! We'd be happy to welcome you back.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, quality of goods and delivery time.Thankyou

4 April 2024
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Reply from Carpets And More

Thank you for the lovely review! We're delighted you were pleased with your order - don't hesitate to get back in touch if you need anything else and we'd be happy to help!

Rated 5 out of 5 stars

Excellent service and delivered on time

Wanted a specific vinyl flooring and needed it quickly due to build date coming forward at short notice. Akram and Jason were very helpful and delivered on the date initially requested which was very important to avoid a delay with our builder.

Thank you and highly recommended!

5 April 2024
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Reply from Carpets And More

Glad we could be of assistance and get your flooring on short notice! Our team are always happy to help - thank you for the opportunity! Don't hesitate to get in touch if you need anything else, we'd be happy to welcome you back!

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