In a chaotic day-to-day world, knowing that our house will be super comfortable when we get home from work each day is such a blessing. We're on our 3rd Carrier system; this and the previous have bee... See more
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Review summary
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Reviews shaping this summary
I installed 2 of the 26 series inverters and gas furnaces which are true variable speed units. When the unit is set to 74degrees, it stays at 74 constantly. The condenser outside can't be heard unless... See more
Company replied
We had a Carrier Infinity series 2 stage gas furnace and 5 speed (variable speed) heat pump installed in our new home a couple years ago. It is a 4 zone system and we added the Infinity series air pur... See more
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We bought a carrier air conditioner barely two years ago and had it installed by a certified company. It is now 105° and our air conditioning does not work because of a bad weld causing a leak. They'r... See more
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Company details
Written by the company
Carrier Corporation is a global provider of heating, ventilation, air conditioning, and refrigeration solutions for residential, commercial, and industrial applications. Founded in 1915 by Willis Carrier, who is widely credited with inventing modern air conditioning, the company has played a central role in shaping indoor climate control technology for more than a century. Carrier offers a broad portfolio of products, including central air conditioners, heat pumps, furnaces, ductless mini split systems, and advanced building automation and controls. Its equipment is used in a wide range of environments, from single-family homes to large commercial buildings, hospitals, schools, and data centers. The company also provides energy-efficient and sustainability-focused solutions designed to help reduce utility costs and environmental impact. In addition to manufacturing HVAC equipment, Carrier supports installation, maintenance, and service through a network of contractors and distributors. This service ecosystem helps ensure systems are properly sized, installed, and maintained for long-term performance. For consumers evaluating Carrier on a platform like Trustpilot, key considerations often include product reliability, system efficiency, installation experience, customer support, and long-term maintenance costs. As with most HVAC brands, user experiences can vary depending on the contractor installing the system and the specific application of the equipment.
Contact info
13995 Pasteur Blvd, 33418, Palm Beach Gardens, United States
- 1-800-227-7437
- carrier.com
3.2
Average
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Received my equipment on time at a…
Received my equipment on time at a great price. System works great. Bill M
1 October 2025
Unprompted review
Reply from Carrier
Thank you for your feedback. We’re glad to hear your Carrier system arrived on time, was priced well, and is performing as expected. It’s great to know everything is working smoothly and meeting your comfort needs. We appreciate you choosing Carrier and sharing your experience.
Reliable Comfort
In a chaotic day-to-day world, knowing that our house will be super comfortable when we get home from work each day is such a blessing. We're on our 3rd Carrier system; this and the previous have been Infinity systems. Having the ability to not only change the thermostat settings but also view any history of errors is helpful. We have our system serviced each spring and fall by the installing contractor, which probably helps the life expectancy and warranty. We've found each system to be extremely reliable and the lowest total cost of ownership due to minimal repairs or service calls.
29 May 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience and continued trust in Carrier. We’re glad to hear your Infinity® systems have provided reliable comfort and peace of mind through the years. It’s great to know the advanced controls and system history features have been helpful, and that your regular maintenance routine is supporting long-term performance. We appreciate your loyalty and are pleased your Carrier systems continue to deliver dependable, efficient comfort and strong value over time.
This is the 3rd unit I've purchased…
This is the 3rd unit I've purchased through Carrier's personal use program and all three times the process has been easy and the equipment has worked great each time. The first unit has been in service for over 8 years without issue. The second unit has been in service for 6 years without issue. The 3rd unit was just installed at the end of 2025 and my electric bill dropped by $70 per month since installation. As a technician who's serviced and installed every brand of unit out there, I would recommend Carrier as the best brand for residential applications by far. Nobody is perfect, all units can and will have issues, but for customer service, parts availability, and ease of use, Carrier is by far #1.
12 December 2025
Unprompted review
Reply from Carrier
Thank you for sharing your detailed experience and continued trust in Carrier. We’re glad to hear your experience with the Personal Use Program has been smooth and that your systems have delivered long-term, reliable performance across multiple installations. It’s especially rewarding to know your most recent installation has also contributed to meaningful energy savings.
We appreciate your perspective as a technician and your recognition of the importance of serviceability, parts availability, and ease of use in residential systems. Feedback like yours helps reinforce our focus on dependable performance and practical, long-term comfort solutions. Thank you for choosing Carrier again and for taking the time to share your experience.
I replaced my furnace and heat pump…
I replaced my furnace and heat pump this year with a new Carrier system. I love my new Infinity furnace and heat pump. I chose a local Factory Authorized Dealer who took care of everything for me from sizing the equipment to installing the new and disposing of the old. All of my equipment was registered by the contractor, so I have the longer warranty. Great product installed by a fantastic contractor.
15 January 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience. We’re glad to hear you’re enjoying your new Carrier Infinity® furnace and heat pump and that the installation process went smoothly from start to finish. It’s great to know your Factory Authorized Dealer provided full support, including proper sizing, installation, and equipment registration for extended warranty protection.
We appreciate your trust in Carrier and are pleased your new system is delivering the comfort and peace of mind you were looking for.
Carrier 5 Speed Heat Pump
Great system and very quite. My system has two zones one for the Master Bedroom and one for the rest of the house. The original app to use your phone to control the thermostat was excellent so for some reason they changed it and as of last check it stinks. But I do not need that app as I now have only the one house since being retired. Our bills are drastically lower then our old unit and it rarely gets up to the highest speed. Over two years old and all I ever do is change the filter when it says too.
1 June 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience. We’re glad to hear your Carrier system is providing quiet, efficient comfort and that your zoning setup is working well for your home. It’s great to know you’ve seen meaningful energy savings and that the system continues to operate reliably with minimal maintenance.
We also appreciate your feedback regarding the app experience. Input like this is valuable as we continue to evaluate and improve our connected home solutions. Thank you for choosing Carrier and for taking the time to share your long-term experience.
My Carrier systems were installed by a…
My Carrier systems were installed by a Factory Authorized Dealer and are running great. It feels comfortable in my home 100% of the time. I have 1 ductless unit and a Infinity system and love them both. My installer comes each year for routine maintenance and I could not be happier.
1 June 2025
Unprompted review
Reply from Carrier
Thank you for sharing your experience. We’re glad to hear both your Carrier Infinity® system and ductless unit are providing consistent comfort throughout your home. It’s great to know your Factory Authorized Dealer has supported you with professional installation and ongoing maintenance, helping keep your systems running smoothly year after year.
We appreciate your trust in Carrier and are pleased your equipment continues to deliver reliable, efficient comfort.
By far worst air conditioning company…
By far worst air conditioning company in the world. After having air conditioning in 2 of the 3 building s i saved my money to put central air in 3rd shop. After installing Every year a different issue. This year the blower motor is bad .technician cost $ 832. I asked why is wouldn't be warranty. 5 years if you didn't register it 10 years if you did. I never got any notification about registration. So when I called corporate they said yes you bought carrier but we are separate. Then when I call carrier enterprise Alberto the manager said we aren't dealing with this today and you contractor has to put the claim in after ther new one is bought & paid for. I own about 20 properties & I can tell you I never have been treated like this ever. Any replacement or new project will never have a carrier product ever . Worst company ever . The best is the unit is made in Vietnam & on line with the serial number punched in the most expensive American made is $500
27 May 2026
Unprompted review
Reply from Carrier
We’re sorry to hear about your experience and understand your frustration. Warranty coverage can vary depending on the product model and whether registration was completed within the required timeframe after installation.
Because Carrier products are installed and serviced through independent dealers and distributors, we recommend working directly with your local installing dealer regarding warranty claim eligibility and repair options. You may also contact Carrier Customer Care at 1-800-CARRIER for additional assistance reviewing your product information and available support options.
We appreciate your feedback and the opportunity to address your concerns.
The worst Ac brand ever I encountered
The worst Ac brand ever I have encountered with! Like literally 0/10 in customer support and service...I have lodged a complaint for over a week now and no response..no visit...and this has happened a month before too...like literally the worst service..it was my last time buying carrier AC ..I don't recommend anyone buying from this shit company!
25 May 2026
Unprompted review
Reply from Carrier
We’re very sorry to hear about your experience and understand how frustrating it is to deal with ongoing service delays. This is not the level of support we strive to provide. Please contact Carrier customer support at 1-800-CARRIER or work directly with your installing contractor, as they can often help coordinate warranty and service support more quickly. You’re also welcome to send us your complaint number and contact details in a direct message so we can help escalate the issue with the appropriate team.
trusted brand
Carrier is a trusted brand & highly thought of by the contractors I deal with. I've been investigating a new HVAC unit for my home & have found their website easy to navigate for information I need before contacting them.
22 May 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience. It’s great to hear you’ve found Carrier to be a trusted brand and that the website has made it easier to research options before reaching out to a contractor. We’re glad the information is helping you make a more informed decision as you evaluate a new HVAC system for your home.
Not the Quality Carrier once had
I do not see a way to respond to carriers response to my trust pilot post.
Carrier, my post was made three years ago after the installation of my AC unit. I did have my installer come back and fix all of the problems but I was just bringing it to your attention that it should never have even left the factory the way it did and you push it onto the installers to spend their own time and money to fix the problem that you should have come out to see for yourself but according to my installer carrier refused to send a representative out to see the problem for himself.
My Saga continued after installation when I discovered a giant pool of condensate on the floor of my basement. Apparently the installer attached the condensate drain pipe to the wrong pan. Apparently you use a primary and a secondary pan and he must have been tapped into the secondary pan so there was no overflow onto the second pan I don't know it just leaked all over the floor and he had to come back and pipe it. You should label that on your machines to make it easy for the installer to understand which opening the condensate piping should be piped to.
On the positive side, I am now getting very good air conditioning throughout the house and even to the second floor. Before this unit I had a Lennox furnace and air conditioning system put in in 2005 and it was never powerful enough to cool or keep the entire house including the second floor where my daughter slept. We had to have electric heaters going during the winter and a window air conditioning unit because it was not powerful enough to get to the second floor. The carrier system does do a good job of moving in the air through the house including the second floor. Feel free to contact me if you want to discuss this further Paulsch813 at gmail.com
22 May 2026
Unprompted review
Reply from Carrier
Thank you for taking the time to share such detailed feedback, and for being candid about both the issues you experienced and the performance of your system overall.
We’re sorry to hear about the installation concerns you described, particularly the condensate drainage issue and the frustration around how the situation was handled at the time. Proper installation and commissioning are critical to system performance, and what you’ve described does not reflect the experience we aim to deliver. While installations are performed by independent dealers, we do expect our partners to follow manufacturer guidelines, and feedback like yours is important in helping reinforce that standard.
We also understand your concern about not having a factory representative involved. In most cases, service and installation issues are handled directly through the installing dealer, but we recognize that this can feel unsatisfying when problems arise. Your comments about improving clarity for installers—such as labeling and guidance—are also helpful and will be taken into consideration.
At the same time, we’re glad to hear that your current system is delivering strong, even comfort throughout your home, including the second floor. That kind of whole-home performance is exactly what we aim for, and it’s good to know it’s meeting your expectations now.
We appreciate you taking the time to share both the positives and the areas where your experience fell short. If you ever do want to follow up further, the best path is through Carrier customer support or your local dealer so it can be reviewed directly within the proper service channels.
Great site experience!
Carrier is a great company, and the website was a tremendous help when looking for more information about their current product lineup and dealers in my area that could install it!
22 May 2026
Unprompted review
Reply from Carrier
Thank you for the kind feedback. We’re glad you found the information helpful while researching Carrier products and local installation options. It’s great to hear the site made it easier to explore the current lineup and connect with dealers in your area.
Carrier cannot be trusted to honor a…
Carrier cannot be trusted to honor a warranty. I spent $16,000 on top of line AC Infinity system and 6 years later it broke and they say the part is no longer made. The dealer blames Carrier and Carrier says it's the dealer but no one will fix my unit. I'm a senior citizen with senior dogs stuck in sweltering TX heat for 10 days now and no resolution. None of them care about the customer, they got their money and now I'm screwed.
11 May 2026
Unprompted review
Reply from Carrier
We’re sorry to hear about your experience and understand how frustrating this situation must be, especially during extreme Texas heat. We encourage you to continue working with your local installing Carrier dealer, as they are best equipped to review available repair or replacement options for your specific system. You can also contact Carrier Customer Care directly at 1-800-CARRIER for additional assistance and support in resolving the issue.
Very wrists service very bad customer…
Very wrists service very bad customer care and techician
12 May 2026
Unprompted review
Reply from Carrier
We’re sorry to hear you had a disappointing experience with both service and support. We encourage you to reach out to your local installing Carrier dealer so they can better address your concerns and help review your system or service experience. You can also contact Carrier Customer Care directly at 1-800-CARRIER for additional assistance.
My second Ac service was not checked
My second Ac service was not checked. So,call me number:9629762638.
12 May 2026
Unprompted review
Reply from Carrier
We’re sorry to hear your second AC service was not properly checked. We understand how important it is to have the job done thoroughly the first time.
Please reach out to your local installing Carrier dealer so they can review what happened and arrange a proper follow-up service. You can also contact Carrier Customer Care directly at 1-800-CARRIER for additional assistance in resolving this issue.
Very Bad services very Bad custoer…
Very Bad services very Bad custoer care...
30 April 2026
Unprompted review
Reply from Carrier
We’re sorry to hear you had a poor experience with both service and customer care. That’s not the level of support we aim for.
We encourage you to contact your local installing Carrier dealer so they can review your situation and help address the issue directly. You can also reach Carrier Customer Care at 1-800-CARRIER for additional assistance and escalation support.
Bought a 3 ton Carrier system in 2020
Bought a 3 ton Carrier system in 2020, and have doubled the new system cost just in repairs. Between multiple fan capacitor replacements, compressor replacement, and air handler freezing up, now they want over $3,000 to replace a meter - and the part is under warranty. In all, i paid around $4,500 for the new system, and now I'm faced with a total of over $7,500 in repairs over a 6 year period. Carrier used to be decent, but its extremely unreliable now. Never again.
22 April 2026
Unprompted review
Reply from Carrier
We’re sorry to hear about the repeated issues you’ve experienced with your system and the frustration around repair costs and warranty coverage. That’s understandably disappointing, especially after multiple service calls.
Because warranty coverage and parts handling can depend on installation details and diagnostic findings, we recommend contacting your local installing Carrier dealer to review your system history and verify warranty eligibility for the meter replacement. You can also reach Carrier Customer Care at 1-800-CARRIER for additional support and escalation if needed.
I installed the Carrier 59SC2E
I installed the Carrier 59SC2E, it is always having burring smell and dirty smell. The re-sales also can't find the root cause. Don't buy the furnace.
25 November 2025
Unprompted review
Reply from Carrier
We’re sorry to hear you’ve been dealing with persistent odor issues and that multiple service visits haven’t resolved the root cause. That’s understandably frustrating.
Since burning or “dirty” smells can come from a range of installation, airflow, filtration, or combustion-related factors, we recommend scheduling a thorough inspection with your local installing Carrier dealer, who can evaluate the full system in your specific home setup. If the issue continues unresolved, Carrier Customer Care at 1-800-CARRIER can also help escalate the case and review service history for additional support.
Costly labor
Like the previous review, we have a cracked heat exchanger. We are 6 months out of warranty We have Carrier's top of the line gas furnace called the Infinity. It will cost $1700 in labor costs. I called Carrier, there is nothing they will do. We will never buy Carrier again and never buy their high priced products. Buyer Beware. A blizzard with very low tempts is due to arrive in 24 hours and they can't service us for several days. 2 cold senior citizens.
23 January 2026
Unprompted review
Reply from Carrier
We’re very sorry to hear about your situation, especially with a cracked heat exchanger and extreme weather approaching. We understand how urgent and stressful this is, particularly when heating is needed immediately.
Because warranty coverage and repair decisions depend on inspection details and timing, we encourage you to contact your local installing Carrier dealer right away to see if emergency service or expedited repair options are available. You can also call Carrier Customer Care at 1-800-CARRIER to request escalation and review any possible support options given the circumstances.
We hope you’re able to get heat restored as quickly as possible.
When I finally got the warranty…
When I finally got the warranty straightened out,my service provider was told we have to pay $1800.00 up front and he would receive store credit. Carrier does not own the local distributor dealers.Carrier does not honor their warranty and uses everything to get out of honoring their warranty.DO NOT BUY ANYTHING FROM CARRIER.IF YOU DO YOU WILL REGRET IT
9 January 2026
Unprompted review
Reply from Carrier
We’re sorry to hear about your frustration with the warranty process and the experience you’ve had working through service and billing requirements. We understand how disappointing it can be when expectations around coverage and out-of-pocket costs don’t align.
Warranty administration can vary depending on the local installing Carrier dealer and distributor involved, so we recommend continuing to work directly with your dealer to clarify billing and warranty credit details. If you need further assistance or escalation support, you can also contact Carrier Customer Care at 1-800-CARRIER so your case can be reviewed in more detail.
Carrier heat exchanger on furnace
Carrier heat exchanger on furnace cracked after 7 years. Cost to repair was half the cost of new Goodman furnace so we just replaced furnace after being without heat for 4 days. Labor cost not incl in warranty. This part should last 20 yrs . Unit was defective yet no help from Carrier. Other furnace companies would have given us a new furnace for something so unsafe and so significant,
15 December 2025
Unprompted review
Reply from Carrier
We’re sorry to hear about your experience with the heat exchanger failure and the disruption of being without heat for several days. We understand how frustrating it is when repair costs are significant, especially when expectations for long-term performance aren’t met.
Carrier warranties typically cover specific parts based on the terms of the original installation and registration, while labor coverage is usually handled separately by the installing dealer or service provider. Because support can vary depending on those details, we recommend contacting your local installing Carrier dealer to review your unit’s history and confirm what options may still be available. You can also reach Carrier Customer Care at 1-800-CARRIER for additional assistance or escalation support.
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