In a chaotic day-to-day world, knowing that our house will be super comfortable when we get home from work each day is such a blessing. We're on our 3rd Carrier system; this and the previous have bee... See more
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I installed 2 of the 26 series inverters and gas furnaces which are true variable speed units. When the unit is set to 74degrees, it stays at 74 constantly. The condenser outside can't be heard unless... See more
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We had a Carrier Infinity series 2 stage gas furnace and 5 speed (variable speed) heat pump installed in our new home a couple years ago. It is a 4 zone system and we added the Infinity series air pur... See more
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We bought a carrier air conditioner barely two years ago and had it installed by a certified company. It is now 105° and our air conditioning does not work because of a bad weld causing a leak. They'r... See more
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Company details
Written by the company
Carrier Corporation is a global provider of heating, ventilation, air conditioning, and refrigeration solutions for residential, commercial, and industrial applications. Founded in 1915 by Willis Carrier, who is widely credited with inventing modern air conditioning, the company has played a central role in shaping indoor climate control technology for more than a century. Carrier offers a broad portfolio of products, including central air conditioners, heat pumps, furnaces, ductless mini split systems, and advanced building automation and controls. Its equipment is used in a wide range of environments, from single-family homes to large commercial buildings, hospitals, schools, and data centers. The company also provides energy-efficient and sustainability-focused solutions designed to help reduce utility costs and environmental impact. In addition to manufacturing HVAC equipment, Carrier supports installation, maintenance, and service through a network of contractors and distributors. This service ecosystem helps ensure systems are properly sized, installed, and maintained for long-term performance. For consumers evaluating Carrier on a platform like Trustpilot, key considerations often include product reliability, system efficiency, installation experience, customer support, and long-term maintenance costs. As with most HVAC brands, user experiences can vary depending on the contractor installing the system and the specific application of the equipment.
Contact info
13995 Pasteur Blvd, 33418, Palm Beach Gardens, United States
- 1-800-227-7437
- carrier.com
3.2
Average
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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RIP White House east wing
This company proudly participates in the process to tear down half the White House and replacing the with a ballroom:
"...honoured to provide the new iconic ballroom at the White House with a world-class, energy-efficient HVAC system."
--From Amazon to Lockheed Martin, these companies are helping build Trump's contentious White House ballroom, CBC News
26 October 2025
Unprompted review
Carrier’s negligence has cost me $20k…
Carrier’s negligence has cost me $20k on a defective $9,800 HVAC unit purchased in 2020. Over 5 years, it failed 15 times, requiring $10,000 in repairs. Despite thks Carrier refuses to honor it fully, offering a measly $5k credit toward a $16,000 R454B system, leaving me to pay $11k+ for their failure. This predatory dodge violates Florida’s FDUTPA and Magnuson-Moss Warranty Act. Carrier’s history of lawsuits: 2008 for defective coils, 2011 for faulty furnaces, shows a pattern of shirking responsibility. [21] I’ve filed complaints with CPSC, FDACS, Florida AG, EPA, DOH, DBPR, OFR, DOJ, DOR, and local agencies.Carrier’s scam must end!
1 October 2025
Unprompted review
Reply from Carrier
We’re sorry to hear about the ongoing issues and the frustration you’ve experienced with repeated failures and repair costs. We understand how difficult it is when a system hasn’t performed as expected and you feel you’re not getting clear resolution.
Warranty outcomes and any goodwill assistance depend on the specific unit history, installation records, and service documentation, so the best next step is to have your case reviewed directly through your local installing Carrier dealer. They can work with the distributor and Carrier on any available support options or replacement considerations. You can also contact Carrier Customer Care at 1-800-CARRIER to request a formal review and escalation of your case.
They’ll be able to look at the full service record and provide the most accurate determination of what assistance, if any, can be offered.
Reply from Carrier
We’re sorry you’re having difficulty getting a response. We understand how frustrating it is when you’re trying to resolve an urgent HVAC issue and can’t reach support.
If you’re unable to get through by phone or email, the next best step is to contact your local installing Carrier dealer directly, as they can often escalate service and warranty-related concerns through their distributor channels more quickly than national intake. You may also try reaching out again to Carrier Customer Care at 1-800-CARRIER and request escalation or a supervisor review if initial contact attempts aren’t successful.
If the situation is urgent due to lack of heating or cooling, we recommend also contacting a licensed local HVAC contractor for immediate service while the warranty and support process is being worked through.
Carrier can't supply their own parts...
My facility has 13 RTUs. Three of the 13 are problematic. PLUS, when you need replacement parts, even under warranty, it takes THREE MONTHS, and we still don't have the parts. We need a blower motor for one RTU and two compressors for another. It's been three months. We were expecting the units to be available for installation this week. Now, Carrier tells us maybe the 28th of Sept 2025. Their excuse was all the new regulations. What BS. Everyone knows that this gov't doesn't care about the environment or regulations. DO NOT GET CARRIER RTUs for your business. You are better off going with Trane, e.g. I wouldn't recommend Carrier to anyone. Imagine being a hospital and not having two A/Cs in the facility working for over three months. It's laughable if it weren't so frustrating. Stay away.
4 June 2025
Unprompted review
Reply from Carrier
We’re sorry to hear about the extended downtime and delays in receiving critical replacement parts for your RTUs. We understand how disruptive this can be for a facility, especially when multiple units are affected and service timelines impact operations.
Parts availability and lead times can sometimes be affected by supply chain constraints, regulatory transitions, or distributor inventory levels, but we recognize that does not lessen the impact on your operations. We recommend working closely with your local installing Carrier dealer and distributor to confirm the latest shipment status and explore any possible interim solutions. You can also contact Carrier Customer Care at 1-800-CARRIER to escalate the case and request a review of the outstanding parts orders and timelines.
Sent to Carrier Today
Sent to Carrier today. I know they will ignore this or refuse to pay, but we will hound them...
The blower motor assembly has failed TWICE in the 9+ years that we have owned the Carrier HVAC system. Those failures have resulted in $900 in repair costs for your inferior parts under warranty. Those additional costs add a tremendous burden over what is marketed by your Company as a premium product.
We are requesting Carrier stand behind your products and agree to reimburse us for that $900.
8 August 2025
Unprompted review
Reply from Carrier
We’re sorry to hear about the repeated blower motor issues and the frustration you’ve experienced with repair costs over the life of your system.
We encourage you to continue working directly with your local installing Carrier dealer, as they can review your service history, verify warranty coverage details, and submit any reimbursement or parts-related requests through the appropriate distributor channels. You can also contact Carrier Customer Care at 1-800-CARRIER to request escalation and ensure your written request is formally reviewed.
Keeping copies of invoices and service records will help support the review process and ensure your case is evaluated as thoroughly as possible.
Extremely Disappointed
Extremely Disappointed – Poor Product & No Support
I’m extremely disappointed in Carrier. My furnace’s secondary heat exchanger failed just two years after the warranty expired, which I’ve now learned is a known issue tied to a class action lawsuit. Despite reaching out directly and professionally asking for any support—such as repair assistance, product credit, or a discount toward a new unit—Carrier flatly refused to help.
What’s worse is that I was never informed of the potential defect. Carrier has shown zero accountability or concern for customers affected by this defect, even though the issue is well documented.
I expected more from a company with Carrier’s reputation, but their lack of transparency, poor customer service, and refusal to stand behind their product says it all. I will not be buying Carrier again, and I strongly urge others to consider brands that support their customers.
4 June 2025
Unprompted review
Reply from Carrier
We’re sorry to hear about your experience and understand how frustrating it is to deal with a major component failure shortly after the warranty period ends, especially when you were hoping for some form of assistance or goodwill support.
Warranty coverage and any potential discretionary assistance are reviewed based on the unit’s serial history, installation details, and documented service record, and decisions can vary case by case. We recommend working with your local installing Carrier dealer to review the full history of your system and submit any request for review or possible support options. You can also contact Carrier Customer Care at 1-800-CARRIER to request an escalation and ensure your concerns are formally reviewed.
Keeping your service documentation and any diagnostic reports will help support a thorough evaluation of your situation.
Disappointing Experience with Carrier’s Premium HVAC System and Support
I purchased a top-tier Carrier HVAC system expecting reliability, remote functionality, and strong customer support. Unfortunately, my experience has been marked by persistent equipment issues and an unresolved connectivity failure that undermines a key selling point of the system—remote monitoring and control.
Despite multiple technician visits, prolonged inconvenience, and significant time commitments on my part, the underlying problems remain unresolved. The system's blower intermittently malfunctions, and the thermostat remains unreliable, creating significant stress—especially while traveling without access to remote functionality.
I have made good-faith efforts to resolve these issues with Carrier and have also filed a formal complaint with the Florida Department of Agriculture and Consumer Services due to the lack of resolution.
I sincerely hope Carrier takes these concerns seriously and makes things right for customers who place trust in their brand and invest in their premium product lines.
1 January 2025
Unprompted review
Reply from Carrier
We’re sorry to hear about the ongoing issues you’ve experienced with system performance and connectivity, especially given the expectations of reliability and remote functionality with a premium system. We understand how frustrating it is when repeated service visits do not fully resolve the problem.
Since you’ve already taken steps to document and escalate your concerns, the most effective next step is to ensure your local installing Carrier dealer has a complete record of all prior diagnostics, service visits, and thermostat/connectivity troubleshooting. They can coordinate further technical review and, if needed, escalate through Carrier’s support channels for additional evaluation. You can also continue working directly with Carrier Customer Care at 1-800-CARRIER to reference your case and complaint filing so it can be included in any formal review.
We hope the situation can be fully resolved in a way that restores proper system operation and functionality.
Dangerous Experience with Carrier 2024…
Dangerous Experience with Carrier 2024 AI Flexicool AC
The indoor unit of my Carrier 2024 AI Flexicool AC suddenly burst into flames inside my home in Chennai, Perungalathur, causing a fire and property damage worth ₹5, 00, 000. The AC is less than a year old. This incident was extremely dangerous and could have caused serious injury or worse.
Customer support from both the Carrier AC team and their service support team has been appalling. Despite filing a complaint (CSR No: 447/2025) and a police report, there has been no proper response or resolution for over a month. The assigned service personnel were delayed, unhelpful, and shockingly rude and careless.
I have also sent multiple emails to Carrier, but there has been no reply or acknowledgment. This level of negligence is unacceptable.
This has been a deeply unsafe and traumatic experience. I strongly advise others not to waste their money on Carrier ACs. Safety and responsible customer service should never be compromised.
---
9 May 2025
Unprompted review
Reply from Carrier
We are very sorry to hear about this serious incident and understand the distress and concern it has caused, especially given the reported safety risk and property damage.
For a situation involving fire damage and an active complaint (including CSR and police reporting), it is important that the matter is escalated through formal channels so it can be reviewed with full technical and service records. We recommend continuing to follow up with your local Carrier service team in Chennai and ensuring your complaint reference (CSR No: 447/2025) is clearly included in all communications. You may also escalate directly to Carrier’s regional customer care team so the case is formally tracked and reviewed at a higher level.
Given the safety implications, retaining all documentation—service reports, photographs, and the police report—will be important for any investigation or claim review. If you have not received acknowledgment, we recommend re-sending your complaint and requesting escalation to a supervisor level for urgent attention.
Extremely unreliable.
Extremely unreliable.
They billed me 229 pounds to push a few buttons on a boiler that was overheating.
2 weeks down the line they still have to send the invoice for the payment they got in advance and the certificate of the intervention.
This is not acceptable.
They are only good at cashing in, then they do not provide the service.
12 November 2024
Unprompted review
Reply from Carrier
We’re sorry to hear about your experience and understand your frustration regarding both the service visit and the delay in receiving your invoice and intervention certificate.
We encourage you to contact your local installing Carrier service provider so they can promptly issue the outstanding documentation and review the billing for the visit. If you are not receiving a response, you can also escalate the matter through Carrier Customer Care at 1-800-CARRIER, who can help follow up with the responsible service partner and ensure the records and paperwork are completed.
Keeping your payment confirmation and service details on hand will help speed up the resolution.
Terrible Experience – Not Worth the Money
I purchased a Carrier 1.5 Ton AC, and it has been nothing but a disappointment. The cooling is weak, and it takes forever to cool even a small room. Within a few months, it started making strange noises, and the energy consumption is much higher than advertised. To make matters worse, customer service is terrible—long wait times, unhelpful responses, and no proper resolution to my complaints. For the price I paid, I expected much better performance and service. I would not recommend this AC to anyone.
25 May 2024
Unprompted review
Reply from Carrier
We’re sorry to hear about your experience and understand your frustration with the cooling performance, noise issues, and customer service challenges you’ve described.
AC performance can be influenced by factors such as room size, installation quality, refrigerant charge, airflow, and maintenance, so we recommend having your system inspected by your local installing Carrier dealer to confirm it is operating within specifications and to diagnose the noise and cooling concerns. If issues persist after inspection, you can also contact Carrier Customer Care at 1-800-CARRIER to escalate your case and ensure it is reviewed properly.
We hope you’re able to get the system operating as expected.
Buy Carrier risk being burned to death!
Had a Carrier HVAC system under warranty that started on fire. Luckily I was at home to turn unit off. I contacted a HVAC contractor who attempted to get parts. Even with serial number and model number Carrier said maybe I could get a part in 4 months! Do i freeze or boil waiting for a maybe when unit is under warranty!
I googled Carrier only to see two class action lawsuits suits against them. Carrier lost and settled, appears to be their customer service is achieved via courts.
What if fire started at night! Do you want to be burned to death, buy Carrier! Be ware of Carrier who uses off brands such as Bryant.
There reply to my post is nonsense. I bought Trane and love it.
22 September 2024
Unprompted review
Reply from Carrier
We’re very sorry to hear about your experience and understand how alarming and stressful a safety-related incident like this can be. Situations involving potential fire risk should always be treated as urgent and require immediate inspection by a qualified HVAC technician to ensure the system is safe to operate.
Parts availability timelines can vary depending on supply chain conditions and specific model compatibility, but in emergency or safety-related cases, your local installing Carrier dealer is typically the best point of contact to assess immediate options such as replacement components, system shutdown guidance, or temporary solutions. If you have not already done so, you can also escalate the matter directly through Carrier Customer Care at 1-800-CARRIER so the case can be reviewed and prioritized appropriately.
For any ongoing safety concerns, we strongly recommend keeping the system powered off until it has been fully inspected by a licensed professional.
Ive been waiting weeks for three fridge…
Ive been waiting weeks for three fridge units to be repaired, ive had numerous calls giving me an eta and keep getting cancelled. Ive left lorries off the road and had to hire lorries in to be able to do that at great cost!!
They dont inspire confidence like they say.
Avoid at all cost, i wouldnt recommend them.
14 May 2024
Unprompted review
Reply from Carrier
We’re sorry to hear about the repeated delays and the disruption this has caused to your operations, especially with refrigerated units being critical to your business and the added cost of hiring replacement transport.
Service and parts timelines can sometimes shift due to availability or scheduling constraints, but we understand that repeated cancellations are unacceptable and highly disruptive. We recommend escalating this directly with your local Carrier service provider so they can prioritize your case and provide a more accurate, committed repair timeline. You can also contact Carrier Customer Care at 1-800-CARRIER to request escalation and a review of the ongoing delays.
We hope your units can be repaired and returned to service as quickly as possible.
Product service is very worst
Product service is very worst. Customer service is horribl. I have bought the product from carrier on May 5th today is 14 may till now the product is not installed and waiting for installation.
14 May 2024
Unprompted review
Reply from Carrier
We’re sorry to hear about the delay in your installation and understand how frustrating it is to wait this long after your purchase.
Installation timelines can vary depending on scheduling availability and coordination with the local installing Carrier dealer, but this delay is not the experience we want for our customers. We recommend contacting your dealer directly for an updated installation appointment and, if needed, requesting immediate escalation. You can also reach Carrier Customer Care at 1-800-CARRIER to report the delay and seek additional assistance in expediting your installation.
We hope your system can be installed as soon as possible.
Bought a new Carrier Heatpump
Bought a new Carrier Heatpump, furnace and wifi thermostat, cost $25,000 with tax. Worked for 5 months then heatpump stopped. Several calls to the dealer and after 3 months still no one showed up to repair it. 3 MONTHS! I called another Carrier dealer and they said they cant fix it unless I pay, no warranty because they didn't install it. So I called carrier customer service, they were upset at the situation and told me they were escalating the problem I would get resolve. Over a week passed and then they emailed me saying sorry there is nothing they can do for me but please accept a voucher for $250 to go towards the repair, what kind of warranty is that??? Zero customer service and a very bad product! I am telling as many people as I can, everywhere I can.
5 July 2023
Unprompted review
Reply from Carrier
We’re sorry to hear about the situation you’ve described and understand your frustration with the delay in service and the difficulty getting the heat pump repaired, especially after such a recent installation.
Warranty service is typically handled through the original installing dealer, as they coordinate diagnosis and warranty claims with Carrier. If that channel is not responsive, the next step is to escalate directly through Carrier Customer Care at 1-800-CARRIER so the case can be formally reviewed and reassigned if necessary. They can also help verify warranty eligibility and determine what support options may still be available based on your installation and service history.
We recommend keeping all service records and correspondence together so your case can be fully evaluated during escalation.
Very Poor Warranty
I had 2 new Carrier Heat Pump units installed in my condo and now one has a refrigerant leak and I'm told that my 2 year old units only have a one year Warranty. Obviously this company has little confidence in their products and I note a 2.3 rating on Trustpilot. Probably well deserved.
Don't buy products from this company that won't stand behind them.
6 November 2023
Unprompted review
Reply from Carrier
We’re sorry to hear about the issue you’re experiencing with your heat pump and understand how frustrating a refrigerant leak on a relatively new system can be.
Warranty coverage depends on the specific model, installation details, and registration terms, so we recommend reviewing your warranty documentation and working with your local installing Carrier dealer to confirm what coverage applies and to assess the leak. They can also help determine whether any parts or labor may still be eligible under warranty.
If you need further support or escalation, you can also contact Carrier Customer Care at 1-800-CARRIER so your case can be reviewed in more detail.
We hope you’re able to get the system repaired quickly and back to proper operation.
Not reliable, frequent part breakages
I purchased a carrier infinity system - top of their line - back in 2017. Last month I had the 4th - yes 4th - part breakage that resulted in a high labor bill and 3 night hotel stay. I've literally shelled out thousands of dollars in labor repairs and hotel stays because of Carrier's inferior manufacturing quality and defective equipment. I would not recommend any Carrier product. Their customer service is terrible - hides behind their parts warranty, as if that makes everything ok. I've had two of their replacement parts break on me - the whole controller panel for the compressor (twice) and the refridgearent regulator valve on the air handler - twice. Each time a part goes, it's hundreds in labor (not covered by warranty) and several nights in a hotel with no A/C. All the offer you is a lousy $250 gift card to buy more of their defective parts that are supposed to covered by warranty! This is least reliable A/C equipement ever made. Don't walk - run - away from Carrier. Plenty of other good products out there.
21 October 2023
Unprompted review
Reply from Carrier
We’re sorry to hear about the repeated failures you’ve experienced with your system and the disruption it has caused, including additional expenses and time without cooling. We understand how frustrating it is when issues persist despite multiple repairs and service visits.
Warranty coverage is typically limited to specific parts as outlined in the product warranty terms, while labor and related costs are usually handled through the installing dealer or service provider. That said, ongoing or repeat failures can be reviewed through your local installing Carrier dealer to ensure the system is properly diagnosed and to determine whether any further assistance or escalation options are available. You can also contact Carrier Customer Care at 1-800-CARRIER to have your case formally reviewed.
We recommend keeping all service records and invoices together when requesting escalation so your full system history can be evaluated.
Buyer Beware - Carrier Ductless Split Systems
I had a Carrier 4 Zone Ductless Split HVAC system installed at my condo in November 2018.
Due to significant issues experienced since its installation with the design, control performance, and overall quality of your Ductless Split system, I’ve come to regret purchasing this Carrier product.
Issue #1 – Poor Temperature Control Capability
The first issue began in late 2019 when two of the smaller Indoor Units could not maintain a desired set temperature and continued to pump heat into the room well past the set temperature. Temperatures would continue to climb and stop only if the unit was turned off. The bedrooms effectively became unusable until a solution was found. After months of discussion, the unit was re-programmed to only operate in “Follow Me” mode and shut off the blower completely when the set temperature was reached. The program “bandaid” did solve the overheating problem but since the unit can now be used only in “Follow Me” mode, I have lost advertised functionality that I paid for.
The most disappointing thing about Issue #1 is that achieving and maintaining room temperature is the primary objective of a residential system and the system, as sold to me, could not do it as designed.
Issue #2 – Blower Noise
After installation, all four Indoor Units were “whisper” quiet when running. Within a short period of time, the unit in our Master Bedroom began making a noticeable “ticking” noise whenever the blower was running. As the unit is adjacent to the head of our bed, the noise was irritating enough to make getting to sleep very difficult. Many nights we would simply just shut the unit off to get to sleep and deal with uncomfortable room temperatures. Now, the blower in our main downstairs living area is also making noise. My conclusion can only be that the quality or quality control of the blowers used is unacceptable for the application.
Issue #3 – Outside Unit Control Design
Up until now, I was disappointed, but this most recent issue has pushed me well beyond just disappointment with Carrier.
Recently, we returned to our condo to find that the outside unit would not run. On inspection, it was found that a mouse had entered the control section of the outside unit and did over $2300 damage to the outside unit control electronics. Both fan motors, the motor driver board, and IPM board had to be replaced.
My issues with this are two-fold.
First, the components used are very light duty. The control boards and wiring are such that you would find in a desktop PC versus a commercial piece of equipment designed to live outdoors amongst nature. Even my service tech commented on how light duty the wiring and components are in this unit as compared to others AC or heat pump units he typically works on.
Second, it appears that no attempts were made within the design to prevent rodents or even severe weather from entering the control section of the outdoor unit. It would seem to be a logical design specification to enclose these delicate electronics and wiring in an enclosure with wiring entering / exiting through grommets or strain reliefs to at least try to keep weather and critters out.
Final Comments
I’ve owned Carrier products in the past and, in general, have never had a reason to complain until now. Before I started experiencing these issues, I recommended Carrier mini-splits to my neighbors. Now Some of my neighbors’ have purchased Carrier based on my recommendation and, now after all the problems with my system, I feel guilty for having done so. I certainly will not recommend Carrier again.
Carrier is one of the biggest names in the business and one that I have always had good experience with, I felt certain that Carrier would not put product out before it was ready for market.
I was wrong!
1 February 2023
Unprompted review
Reply from Carrier
We’re sorry to hear about the ongoing challenges you’ve experienced with your ductless system and understand how frustrating it is when performance, noise, and durability concerns persist over time, especially after multiple service interventions.
Because your concerns involve both operational performance and component-level damage, the most appropriate next step is to have the system fully re-evaluated by your local installing Carrier dealer, who can review the installation design, control configuration, and outdoor unit enclosure conditions in detail. They can also determine whether any additional adjustments, repairs, or design modifications are possible based on your specific setup.
If you believe the issue has not been adequately resolved through standard service channels, you can also contact Carrier Customer Care at 1-800-CARRIER to escalate the case and ensure your full service history and concerns are formally reviewed.
We recommend documenting all prior repairs and findings so the system can be assessed comprehensively.
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