Cars24 Australia Reviews 

665
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members for making vehicle sales remarkably smooth, efficient, and completely stress-free from start to finish. Many consumers genuinely appreciate the well-conducted online inspections, fair pricing offers, and prompt communication provided by the team throughout the entire transaction. However, some customers also noted frustrating experiences regarding unexpected price adjustments, changing vehicle valuations, or frustrating delays during the inspection stages. A few people also mentioned experiencing poor communication, conflicting information provided by different agents, and unnecessary waiting times when trying to finalize important sale details.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting professional, helpful, and... See more

Service

Reviewers highlight positive aspects of service, praising the fast, smooth, and professional experience from... See more

User experience

Customers report great satisfaction with the overall user experience, describing the process as smooth,... See more

Price

People report ambiguous experiences with price, as views on vehicle valuations vary widely among reviewers.... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was reached out by Ansh, from CARS24 to purchase my car after posting it on CarSales. Ansh offered me decent money and a quick turn around. After a quick google meet a price was set for my c... See more

Rated 5 out of 5 stars

Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds wer... See more

Company replied

Rated 5 out of 5 stars

I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team. From the moment I raised the issue, Emma was profe... See more

Company replied

Rated 5 out of 5 stars

Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.

Company replied


Company details

  1. Used car dealer
  2. Auto broker
  3. Car dealer
  4. Valeting service
  5. MOT Centre
  6. Car service

Written by the company

We're Cars24 Australia and we believe buying or selling a used car should never be stressful. That's why we've built an online platform where you can browse quality-checked cars or sell your vehicle for a fair price, and handle everything- finance, warranty, history report, PPSR and trade-in from the comfort of home. Your car arrives at your doorstep, and if it's not right, you can return it*. With teams in Melbourne, Sydney and Brisbane, and the backing of a global unicorn with over a decade of experience, we're here to make every car experience a happy one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

665 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(665)

214 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good for quick turnaround

I was reached out by Ansh, from CARS24 to purchase my car after posting it on CarSales.

Ansh offered me decent money and a quick turn around.

After a quick google meet a price was set for my car and everything was settled.

Ansh answered all my questions and was very communicative and I appreciated his help making the transaction happen quickly.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great transaction

After being called by cars 24 for them to purchase my car, we arranged the online inspection at a time arranged by them. & Then to receive the offer after inspection was quick & easy. Once I accepted the offer they transferred the deposit,& the day before dropping off the car they transferred the balance of the funds. Smooth & easy transaction. I would recommend them .

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Bhuvnesh was good to deal with he got…

Bhuvnesh was good to deal with he got in touch with me about my car I had advertised for sale.
It was a super smooth hassle free process.
Will definitely use again in the future when need a quick easy sale for my car.

27 December 2025
Unprompted review
Rated 4 out of 5 stars

Positive Experience

Ansh has been very patient and helpful. He has been consistent in maintaining contact and giving instructions for the next steps.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently sold my car through Cars24…

I recently sold my car through Cars24 after contacting them via Facebook Marketplace, and the experience was smooth and hassle-free. The team responded quickly, guided me through the process clearly, and made the paperwork simple. The payment was fast and as promised, which made the whole selling process stress-free. I highly recommend Cars24 for anyone looking to sell their car quickly and without the usual headache.

22 December 2025
Unprompted review
Rated 4 out of 5 stars

I recently sold my car through Cars24

I recently sold my car through Cars24. Initially, the quote was lowered after I submitted photos, and some additional fees, like pick-up and detailing fees, were added. However, after some back-and-forth, the representative (Ansh) honoured the original quote and was supportive during the process. Once the process got going, it was quick and efficient, and I appreciated that the payment was provided before the car was picked up. I also was happy not having to facilitate potential buyers requesting test drives or negotiating payment arrangements. It felt safe dealing with a business.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Cars 24 selling my car

Himanshu contacted me regarding a car I was selling. Unlike other car sales places Ive dealt with, I was offered a fair price and was helped every step of the way during the sale. The process was easy and no-one was ever pushy or unreasonable. Great experience

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Impressive Service

It was great to deal with Himanshu from Cars24 over the phone. The communication and timely responses to all my queries was impressive. The process of selling our car was easy to follow. Payment was received on time before organising the collection of the vehicle. Recommend them highly.

17 December 2025
Unprompted review
Rated 3 out of 5 stars

Thank you Nitin

Thank you Nitin, your assistance has been greatly appreciated. Unfortunately the other team members and departments that were also assisting with the purchase of my car were not as good. Very slow

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, best process for selling the car and Vineet was very helpful. The price was lowered a bit after inspection however overall great company to deal with. Definitely would suggest to anyone selling a car in their range. Stand out goes to Revati absolute machine!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Emma is literally the best

Emma is literally the best. I was stressed and she was super helpful in relieving me and helping me through a very tricky situation. She deserve praise and a raise in my opinion.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful process for buying car.

Very helpful process for buying car.. especially Nathan N from financial department..help me a lot..friendly staf, smooth process and give me some recommendations until got my approval

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Gaurav did a fantastic job in…

Gaurav did a fantastic job in explaining the process to me in a very calm and reassuring manner. In fact he was so impressive that I decided to proceed with the online inspection of my vehicle. All the details and links arrived during the call and Gaurav checked that I was confident in proceeding.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Nathan from Cars24 was professional

Nathan from Cars24 was professional, highly communicative, and genuinely went above and beyond throughout the entire process. He kept me updated at every stage, explained everything clearly, and made sure I felt confident in each step. His customer service was outstanding, and he turned what could’ve been a stressful experience into something smooth and straightforward. I genuinely appreciate the effort he put in — Nathan is a credit to Cars24.

12 December 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look