Cars24 Australia Reviews 

I was originally a little unsure about selling our car with Cars24 but after being guided by Jay, I understood what was required. Jay was professional, patient and got me a good price for our car. Jay's communication throughout the process was clear, keeping me upto date along the way - settling my nerves. It was a fast process and we are happy with the outcome.

Our experience was fantastic and the whole experience was easy.

What an amazing experience from start to finish!

From the initial test drive, right through to purchasing our Cupra, the entire team at CARS24 made the process easy, professional and stress free.

Shortly after purchasing the car, we experienced an existing issue with the parking sensors. We contacted CARS24 straight away and they couldn't have been more helpful. Their mechanics recommended we take the vehicle to Cupra to ensure the manufacturer's warranty wasn't affected. It turned out the issue was caused by external damage, so it wasn't covered under the manufacturer's warranty and we had to pay for the repairs ourselves.

The best part was how CARS24 handled it. They reviewed everything and reimbursed us without any hassle. They stood behind the vehicle and made the whole process smooth and straightforward.

A huge thank you to Angad, Shaq, our Relationship Manager Anastasia, and the Warranty Team, Emma and Lynette. Every one of you was friendly, understanding and genuinely cared about resolving the issue. Great customer service is hard to find these days, but your team absolutely delivered.

We love our Cupra and would not hesitate to recommend CARS24 to anyone looking to buy a quality used vehicle. Thank you again for an outstanding experience!

Nitin from Cars24 was professional and assisted in seamless selling of my vehicle. The offer was reasonable and worth considering from CARS24 considering it helped me avoid all the hassles in private selling of used vehicles. This is my second sale with cars24 and I would recommend them.

Do not purchase a vehicle thru Cars24. Different information from different people. No customer service. Purchased a vehicle 6 weeks ago and transfer of registration still not completed.

Always contactable. Easy to deal with. Fast and quick process

Absolute waste of time - don't bother.

After contacting me multiple times to buy my car, I finally agreed to a virtual inspection. Upon the first inspection they wanted me to get the next service done before continuing (wasn't due for 1500km yet), I agreed, went and did it, booked another virtual inspection, went through that, only to be told later that day that they were not satisfied with the service records (which are complete, all within recommended Subaru KM/timelines). Also decided that my last service didn't count - absolute waste of time dealing with this group - don't recommend at all.

Shout out to Emma from the warranty team for guiding me through a part replacement. Thanks for the prompt assistance. Recommend Cars 24 warranty assisstance

Selling my car was an incredibly easy and hassle-free experience. The team was efficient, professional, and transparent throughout the entire process. The offer was fair, especially coming from a dealer, and everything was handled quickly and smoothly. I would highly recommend them to anyone looking to sell their vehicle.

Was good to deal with, with paperwork and communication.

I got an offer in the car sales app. It was a reasonable offer for a dealer and I didn’t have to wait for a private buyer.
I never saw that car online before but Jatin connected with me on WhatsApp and guided me through the process

Nitin and Shank Shank were very helpful to assist us in selling our car. They responded to all our questions promptly. Happy with the service.

I listed my car on carsales.com and was messaged by Himanshu. Him and his team were friendly, quick in responses, provided a reasonable price and were very efficient with finalising the sale and transferring funds without any issues. Smooth process.

Sold a car to Cars24. Great people to deal with. Hanimashu was very professional and made the process very easy. They paid a fair price and the contract and payments were allsent on-time omas promised. Would highly recomnend.

Good team to work with, clear communication all the way through. Thank you.

Very straightforward, good communication and easy to finalise

Jay was Quick and easy to deal with and gave a fair price. Would def recommend and use again in the future

Cars24 Brisbane & Nitin in particular made the process of selling our car a very easy one. The price offered was reasonable & the process of virtual inspection was painless. Payment for the car was received prior to handing the vehicle over, which meant piece of mind

I found Himanshu and cars24 Australia a very good and safe company to work with.

Bought our car and paid in full, including having window tint installed before collection. After picking up the vehicle, I discovered the tint had bubbles in it. When I reported the issue to Cars24, I was told to contact Tint A Car Bowen Hills, as they had completed the installation.

After following their instructions, I found out that the Bowen Hills location has been closed for quite some time. I referred this information back to Cars24 and, to date, have received no meaningful communication or resolution.

They were more than happy to contact me every day while trying to sell the car, but once a problem arose, the communication stopped. At this point, it looks like I'll be lodging a complaint with the Office of Fair Trading.

Unfortunately, my experience has been very disappointing. Based on how this issue has been handled, I won't be dealing with Cars24 again.