I was reached out by Ansh, from CARS24 to purchase my car after posting it on CarSales. Ansh offered me decent money and a quick turn around. After a quick google meet a price was set for my c... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds wer... See more
Company replied
I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team. From the moment I raised the issue, Emma was profe... See more
Company replied
Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.
Company replied
Company details
Written by the company
We're Cars24 Australia and we believe buying or selling a used car should never be stressful. That's why we've built an online platform where you can browse quality-checked cars or sell your vehicle for a fair price, and handle everything- finance, warranty, history report, PPSR and trade-in from the comfort of home. Your car arrives at your doorstep, and if it's not right, you can return it*. With teams in Melbourne, Sydney and Brisbane, and the backing of a global unicorn with over a decade of experience, we're here to make every car experience a happy one.
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4.3
Excellent
667 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Himanshu was very helpful and prompt…
Himanshu was very helpful and prompt with response time, I’d recommend using this company, very thorough.
4 June 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Michael, for your kind feedback! We're delighted to hear that Himanshu was helpful, responsive, and provided thorough support throughout the process. We truly appreciate your recommendation and are glad you had a positive experience with Cars24!
-Cars24 Team
Good and straightforward process
Good and straightforward process , good team and supportive as well
4 June 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Fred, for your feedback! We're glad to hear that you found the process straightforward and that our team was supportive throughout. We truly appreciate your support and thank you for choosing Cars24!
-Cars24 Team
Bait and switch at its best
Bait and switch at its best. Unsolicited calls after I advertised my car on CarSales. Made an instant, haggle free, offer, with clear representation that only service history gaps or imperfections may lead to an adjustment. I submitted additional photos, documents and had an online video inspection. They then reduced the offer. When challenged they confirmed no imperfections or service gaps were identified during the inspection. Couldn’t provide any specific reason for the reduced offer, but did sympathise with me saying that they understand my disappointment in not getting what I was hoping for. It’s a pretty clear breach of s.18 Australian Consumer Law.
1 June 2026
Unprompted review
The staff is patient and great
The staff is patient and great. The process is smooth.
1 June 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Danny, for your kind feedback! We're delighted to hear that you found our staff patient and helpful, and that the process was smooth throughout. We truly appreciate your support and thank you for choosing Cars24!
-Cars24 Team
Cheats
Edited response after business replied to this feedback
Cheats! Quoted us for my car, booked an inspection, then made me wait for 30 mins on the call saying they have had some technical issue and then called saying they won’t honor the quote they gave us with the excuse that they have stopped buying our car model. The quote was given to us 1 day back so overnight they stopped buying this car??? Just a cheat - wasting time. Don’t go to them
Edited response
Their reply to me proves this inconsistency as they never communicated a drop in price just that they aren’t buying model 3 anymore and that was after making me wait on a call for car inspection for 40 mins. If their calls are recorded please review the initial call and the where we provided you the correct info including rego no so the excuse that there was inconsistency is rubbish! Also review calls I make to you the next day and your response! Please don’t run a business on lies when things don’t go your way. Own up to your mistakes
1 June 2026
Unprompted review
Reply from Cars24 Australia
Hi Ruchika,
Prior to the inspection, our team had already identified a discrepancy relating to the vehicle build year, and this was communicated while the pricing impact was being reviewed internally.
Following that review, a significant valuation difference was identified based on the updated vehicle details. As the revised assessment outcome differed substantially from the initial estimate, the decision was made not to proceed further with the purchase.
– Cars24 Team
Great experience with Cars24
Great experience with Cars24. The team makes everything simple and easy. Special thanks to Bhuvnesh for his outstanding support and professional service throughout. Highly recommended!
31 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Luciano, for your wonderful feedback! We're delighted to hear that you had a great experience with Cars24. It's fantastic to know that Bhuvnesh's outstanding support and professional service helped make the process simple and easy. We truly appreciate your recommendation and support!
-Cars24 Team
They have refused to return my plates…
They have refused to return my plates so I can claim a refund on the registration. After daily messages for a week and phone calls, still nothing. It seems they have now registered my vehicle in their own names, claiming the reminding of the years registration. Not happy at all….
Poor communication Their telephone constantly crackles so you can’t hear them, as if they were overseas. Very disappointed. I’ve stopped trying to get my refund with vic roads as this whole process has been exhausting.
15 May 2026
Unprompted review
Reply from Cars24 Australia
Hi Linton,
The registration refund process and plate handling requirements were discussed during the inspection and handover stage. Customers wishing to retain their plates for registration cancellation or refund purposes are required to remove and keep the plates prior to vehicle handover.
In this instance, the vehicle was handed over with the plates attached and the acquisition process was completed accordingly. Once the vehicle acquisition is finalised, returning plates is not operationally feasible.
– Cars24 Tea
Great communication and easy process…
Great communication and easy process start to finish. Jay & Om standout with great service and easy to work with. Definitely recommend to anyone looking to sell.
28 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, James, for your kind feedback! We're glad to hear that the process was easy from start to finish. It's great to know that Jay and Om provided excellent service and made the experience smooth and hassle-free. We truly appreciate your recommendation!
-Cars24 Team
Nitin at Cars24 made the whole…
Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.
28 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Claudio, for your wonderful feedback! We’re delighted to hear that Nitin made the entire experience smooth and effortless for you. It’s great to know that you were happy with the process and the value offered for your car. We truly appreciate your recommendation and support!
-Cars24 Team
Easy to deal with and offered me a fair…
Easy to deal with and offered me a fair price for my car. Hassle free transfer of money straight into my bank a/c. Could not fault cars24.
27 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Bernadette, for your wonderful feedback! We’re delighted to hear that you found the process easy, hassle-free, and that you were happy with the fair price offered for your car. It’s great to know that the payment transfer was smooth and efficient as well. We truly appreciate your support and are glad we could provide you with a positive experience!
-Cars24 Team
Sold my car with Cars24 May/26
Sold my car with Cars24 May/26. Customer service was excellent from the online vehicle inspection form and organising the the handover required minimal effort. Harshita was my was support agent and was responsive and professional.
26 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you for your wonderful feedback! We’re delighted to hear that you had an excellent experience selling your car with us. It’s great to know that the online vehicle inspection and handover process required minimal effort and that Harshita provided responsive and professional support throughout. We truly appreciate your support and thank you for choosing Cars24!
-Cars24 Team
great service
great service, slight confusion about car being recieved by the company after selling but was quickly rectified
26 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Taj, for your feedback! We’re glad to hear that you received great service overall. We appreciate your patience regarding the slight confusion after the sale, and we’re happy that the issue was quickly resolved. Thank you for your support and for choosing Cars24!
-Cars24 Team
Efficient good
25 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Joanne, for your feedback! We’re glad to hear that you found the service efficient and good. We truly appreciate your support!
-Cars24 Team
Scammer
Scammer vibes from the start. Sellers beware. Contacted me about a vehicle listed on Carsales and offered a ridiculously low amount for a car worth far more. The caller was rude, pushy, and the whole interaction felt dishonest and unprofessional. Would not recommend dealing with them.
25 May 2026
Unprompted review
Overall a good service
Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds were transferred quickly and I handed over the car.
25 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Alan, for your feedback! We’re glad to hear that, despite your initial concerns, you found the process professional, smooth, and easy to complete. It’s great to know that the payment transfer and handover process were handled quickly and efficiently. We truly appreciate your trust and support!
-Cars24 Team
Positive, stress-free experience
Had a great experience dealing with Nitin Kashyap. Communication was smooth and consistent throughout the whole process, and he was really accommodating with my availability. He was also patient and adaptable when I had some issues with the forms, which made everything feel easy and stress-free. Honest, professional and made the transaction smooth from start to finish. Highly recommend.
22 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Jenna, for your wonderful feedback! We’re delighted to hear that you had a positive and stress-free experience with us. It’s great to know that Nitin Kashyap’s smooth communication, patience, and professionalism helped make the entire process easy and convenient for you. We truly appreciate your recommendation and support!
-Cars24 Team
I had a fantastic experience selling my…
I had a fantastic experience selling my car to CARS24, thanks to Shrishti. She provided quick and excellent service throughout the entire process. The online vehicle inspection was incredibly convenient, great to use, and very fast. I received a decent market price for my car, and the payment was completed promptly. If you want a smooth and professional selling experience, I highly recommend Shrishti!
15 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Christopher, for your fantastic feedback! We’re delighted to hear that you had such a smooth and professional experience selling your car with us. It’s wonderful to know that Shrishti provided quick and excellent support throughout the process and that the online vehicle inspection was convenient and efficient for you. We truly appreciate your recommendation and are glad you were happy with the pricing and prompt payment. Thank you for choosing Cars24!
-Cars24 Team
The selling experience was quick and…
The selling experience was quick and efficient.Better quality photographs make it easier to see the condition of your car.
22 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Stewart, for your feedback! We’re glad to hear that you found the selling experience quick and efficient. We also appreciate your valuable suggestion regarding better quality photographs, as clear images certainly help in showcasing the condition of the car more effectively. Thank you for your support!
-Cars24 Team
Emma from Warranty is the best
Emma from Warranty is the best , fast respond, friendy!
22 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you for your wonderful feedback! We’re delighted to hear that Emma provided such friendly and prompt support with your warranty experience. We’ll be sure to pass along your kind words to her. We truly appreciate your support!
-Cars24 Team
I recently had to go through a warranty…
I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team.
From the moment I raised the issue, Emma was professional, responsive and genuinely helpful throughout the process. She kept me updated, explained the steps clearly and worked quickly to help get the matter resolved with minimal stress.
As a young family with two small kids, having our main car off the road was pretty stressful, so the communication and urgency shown by Emma really made a difference.
Really appreciate the support and happy with how the claim was handled overall. Thanks again Emma and the Cars24 team!
22 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Dean, for your thoughtful feedback! We’re truly glad to hear that Emma and our Aftercare team were able to support you through your warranty claim with professionalism, clear communication, and care.
We understand how stressful it can be to have your main car off the road, especially with a young family, so it’s wonderful to know that Emma’s responsiveness and support helped make the process smoother and less stressful for you. We’ll be sure to pass along your kind words to Emma and the team.
We sincerely appreciate your trust and are happy to hear that you were satisfied with the overall handling of your claim. Thank you for choosing Cars24!
-Cars24 Team
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