Cars24 Australia Reviews 

665
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members for making vehicle sales remarkably smooth, efficient, and completely stress-free from start to finish. Many consumers genuinely appreciate the well-conducted online inspections, fair pricing offers, and prompt communication provided by the team throughout the entire transaction. However, some customers also noted frustrating experiences regarding unexpected price adjustments, changing vehicle valuations, or frustrating delays during the inspection stages. A few people also mentioned experiencing poor communication, conflicting information provided by different agents, and unnecessary waiting times when trying to finalize important sale details.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting professional, helpful, and... See more

Service

Reviewers highlight positive aspects of service, praising the fast, smooth, and professional experience from... See more

User experience

Customers report great satisfaction with the overall user experience, describing the process as smooth,... See more

Price

People report ambiguous experiences with price, as views on vehicle valuations vary widely among reviewers.... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was reached out by Ansh, from CARS24 to purchase my car after posting it on CarSales. Ansh offered me decent money and a quick turn around. After a quick google meet a price was set for my c... See more

Rated 5 out of 5 stars

Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds wer... See more

Company replied

Rated 5 out of 5 stars

I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team. From the moment I raised the issue, Emma was profe... See more

Company replied

Rated 5 out of 5 stars

Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.

Company replied


Company details

  1. Used car dealer
  2. Auto broker
  3. Car dealer
  4. Valeting service
  5. MOT Centre
  6. Car service

Written by the company

We're Cars24 Australia and we believe buying or selling a used car should never be stressful. That's why we've built an online platform where you can browse quality-checked cars or sell your vehicle for a fair price, and handle everything- finance, warranty, history report, PPSR and trade-in from the comfort of home. Your car arrives at your doorstep, and if it's not right, you can return it*. With teams in Melbourne, Sydney and Brisbane, and the backing of a global unicorn with over a decade of experience, we're here to make every car experience a happy one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

665 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(665)

213 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Change of final offer

Received 2 text offers, higher offer was what initiated conversation for me. 5 days after doing virtual inspection I was made a final offer, congratulating me, only asking for documents and then they would send Docusign contract. I sent through documents that day but then another 2 days of no contact and me calling and texting multiple times a day then received a call back saying that they decided to change their mind and offer a lot less than the agreed final amount. Wasted a lot of time on this, I do not recommend.

2 May 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Hi Jade,
The initial offer discussions were based on the information available during the early assessment stage. During the verification process, additional concerns relating to the vehicle were identified, which impacted the final valuation and ability to proceed further at the originally discussed figure.
As these findings changed the assessment outcome, the purchase was ultimately not progressed further.
– Cars24 Team

Rated 5 out of 5 stars

The process using Cars24 was extremely…

The process using Cars24 was extremely easy and Vansh was great in taking us through the process to a sale. The money being deposited in my account the day before pick up gave confidence in the process. Would recommend sellers look at this to do an easy sale.

28 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Sean, for your wonderful feedback! We’re glad to hear that you found the process extremely easy and that Vansh guided you smoothly through every step of the sale. It’s great to know that the timely payment gave you added confidence in the process. We truly appreciate your recommendation and support!

-Cars24 Team

Rated 5 out of 5 stars

Selling experience with CARS24

I was approached by Shristi from CARS 24. It was a really great coordination and support throughout the process assistance by Shristi. Overall well done CARS 24.

30 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Chetan, for your kind feedback! We’re glad to hear that you had a great experience with the coordination and support provided throughout the process. It’s wonderful to know that Shristi was able to assist you effectively and make the experience smooth for you. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Sold a car

Bhuvnesh, Garima, Ronn and rest of the team are respectful, responsive and was fair in pricing. Thank you! 👍

30 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Dan, for your kind feedback! We’re glad to hear that Bhuvnesh, Garima, Ronn, and the team provided respectful, responsive service and fair pricing throughout the process. We truly appreciate your support and are happy we could make your experience a positive one!

-Cars24 Team

Rated 5 out of 5 stars

Indu and the team were really good

Indu and the team were really good

24 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Dilip, for your feedback! We’re glad to hear that Indu and the team provided you with a great experience. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Process was easy

Thanks, fast response and easy process.

30 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Jin, for your feedback! We’re glad to hear that you found the process easy and appreciated the fast responses from our team. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

A very good experience selling my car…

A very good experience selling my car through Cars24, thanks to Bhuvnesh. He was professional, responsive, and extremely helpful. He clearly explained each step of the process and made sure everything was handled smoothly and transparently. The entire journey was hassle-free and well coordinated. I never felt stressed at any point, as Bhuvnesh was readily available to answer my questions and provide updates in a timely manner. Overall, it was a seamless and efficient experience, and I would highly recommend Cars24 to anyone looking to sell their car easily.

29 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Robert, for your wonderful feedback! We’re delighted to hear that you had such a smooth and hassle-free experience selling your car with us. It’s great to know that Bhuvnesh’s professionalism, responsiveness, and clear communication helped make the entire process seamless and stress-free for you.
We truly appreciate your recommendation and are glad we could provide a transparent and well-coordinated experience from start to finish. Thank you for choosing Cars24!

-Cars24 Team

Rated 5 out of 5 stars

The team ( Nitin & Mehak) were great to…

The team ( Nitin & Mehak) were great to deal with. The process was clear and easy. Payment was prompt and a better deal than car dealerships. Will use again

28 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Tony, for your wonderful feedback! We’re glad to hear that Nitin and Mehak were great to deal with and that you found the process clear and easy. It’s fantastic to know that the payment was prompt and that you received a better deal compared to dealerships. We truly appreciate your support and look forward to assisting you again in the future!

-Cars24 Team

Rated 5 out of 5 stars

Quick and concise process

28 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Qiao Nan, for your feedback! We’re glad to hear that you found the process quick and concise. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Great way to sell your car

Great way to sell your car, all details are taken care of by the team, they keep you updated and it's quite a fast process.

24 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Jodie, for your kind feedback! We’re glad to hear that you found the process fast and well-managed. It’s great to know that our team kept you updated and took care of all the details along the way. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Nitin was amazing

Nitin was amazing, guiding me through the car sale process with ease.

23 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Thomas, for your kind feedback! We’re glad to hear that Nitin made your car-selling experience smooth and easy. It’s great to know his guidance helped you through the process with confidence. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Nitin was extremely helpful to sell my…

Nitin was extremely helpful to sell my car.It was a very smooth process ,good communication and a easy process, would highly recommend Nitin and Cars24 for buying or selling excellent service

22 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Salman, for your wonderful feedback! We’re glad to hear that you had a smooth and easy experience selling your car with us. It’s great to know that Nitin’s helpfulness and clear communication made the process seamless for you. We truly appreciate your recommendation and support!

-Cars24 Team

Rated 5 out of 5 stars

A great company to deal with

A great company to deal with, very professional and quick. Bhuvnesh was a pleasure to work with. Would recommend to anyone.

22 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Vladimir, for your kind feedback! We’re glad to hear that you had a professional and quick experience with us. It’s great to know that Bhuvnesh was a pleasure to work with and made the process smooth for you. We truly appreciate your recommendation and support!

-Cars24 Team

Rated 5 out of 5 stars

Superb and fabulous experience

Superb and fabulous experience. Nitin was very friendly and helpful. It was my first car selling experience and zero hassle. Highly recommended. I have another car to sell and I will surely come back to them.

23 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Jainendra, for your wonderful feedback! We’re delighted to hear that your first car-selling experience was smooth and completely hassle-free. It’s great to know that Nitin’s friendly and helpful approach made the process even better for you. We truly appreciate your recommendation and look forward to assisting you again with your next car!

-Cars24 Team

Rated 5 out of 5 stars

Smooth experience

Smooth, fast and seamless experience from Shristi, Himani and Team. Happy to recommend Cars24 to anyone who would like to sell.

9 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Raghu, for your kind feedback! We’re glad to hear that you had a smooth, fast, and seamless experience. It’s great to know that Shristi, Himani, and the team made the process easy for you. We truly appreciate your recommendation and support!

-Cars24 Team

Rated 4 out of 5 stars

Was good and easy experience of selling…

Was good and easy experience of selling my car. Anshu was really nice and made the process very simple.

10 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you for sharing your experience! We’re glad to hear that the process of selling your car was smooth and hassle-free. It’s great to know that Anshu could assist you and make everything simple and comfortable. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

It's important to trust this process as…

It's important to trust this process as it is not the traditional way of selling. Nitin and team communicated throughout the process which does establish that needed trust.

17 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Charles, for your thoughtful feedback! We understand that our process can feel different from traditional methods, and we’re glad to hear that consistent communication from Nitin and the team helped build that trust. Your confidence in us means a lot, and we truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Thank you, Cars24!

I recently sold my car to Cars24 and had a positive experience. Communication throughout the process was clear and professional, and the transaction itself went smoothly.
I’d also like to acknowledge Himanshu for his assistance—he was helpful and made the process easy to navigate. Overall, a convenient and hassle-free way to sell my car. Thank you, Cars24!

20 March 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Andrew, for your wonderful feedback! We’re delighted to hear that you had a smooth and positive experience selling your car with us. It’s great to know that our communication was clear and professional throughout the process, and that Himanshu could assist you in making everything easy to navigate. We truly appreciate your trust and are glad we could provide a convenient and hassle-free experience!

-Cars24 Team

Rated 5 out of 5 stars

timely process

timely process, professional, good value for your car

8 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Muhammad, for your feedback! We’re glad to hear that you found our process timely and professional, and that you were happy with the value offered for your car. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Great experience selling my car through cars24

Great experience selling my car through Cars24. Nitin was respectful, professional, and stayed in touch throughout the process until the deal was finalised. He helped every step of the way and made everything smooth. Highly recommend Nitin and Cars24.

14 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Rajesh, for your wonderful feedback! We’re thrilled to hear that you had a great experience selling your car with us. It’s fantastic to know that Nitin’s professionalism and consistent support made the entire process smooth and hassle-free for you. We truly appreciate your recommendation and look forward to assisting you again in the future!
-Cars24 Team

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look