Carsha Global Trading Reviews 

70
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I have not received any updates besides one correspondence from this company after I placed my order 2 months ago. They have not shipped out my order and they do not respond to me via email, WhatsApp,... See more

Rated 3 out of 5 stars

Item was received but with little to no communication during whole process. Honestly thought it was a scam due to receiving no responses from their number/email/whatsapp until the item just appeared i... See more

Company replied

Rated 4 out of 5 stars

They eventually shipped my products, which were delivered to my address 12 days after I placed my order. In the meantime, their customer service is slim to nothing. It really isn't the greatest shoppi... See more

Rated 1 out of 5 stars

I was foolish enough to fall for this scam and buy an item on this website. They took my payment, and then after two weeks just canceled the order without explanation. They do not pick up any calls an... See more

Company details

  1. Beauty Products Wholesaler

Written by the company

Carsha is a one-stop beauty wholesale and retail platform. Selling 2000+ branded cosmetics, skincare products and fragrances. Co-operating with 500+ international brands including Aesop, Byredo, Chanel, Clarins, Clinique, Dior, Estee Lauder, Jo Malone, Lancome, La Mer, Tom Ford, Shiseido, YSL and more.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

70 reviews

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No recent history of asking for reviews

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2.3

All reviews

(70)

3 reviews in the last 12 months

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Rated 3 out of 5 stars

Still haven't received my order...

I received the first wholesale order a month after placing the order. On July 3rd, I placed a second wholesale order and paid $17,650. Since then, this supplier has not been in touch, and I don't know how to get my money back. Be careful!

Updated on September 23:
I received the first part of my order on September 5 and am currently waiting for the second part of the order. You need to improve your customer service. Thank you for sending my order.

2 July 2024
Unprompted review
Carsha Global Trading logo

Reply from Carsha Global Trading

Dear Siarhei,

Thank you for your review. I’m sorry to hear about your concerns. I want to assure you that all of your orders were shipped, and we communicated throughout the process. We appreciate your understanding, as larger wholesale orders can take a bit longer to fulfill due to our competitive pricing and inventory gathering.

We truly value your business and hope to work with you again in the future. If you have any further questions, please don’t hesitate to reach out.

Best regards,
Ella
Carsha Customer Service Team

Rated 1 out of 5 stars

NO COMMUNICATION FOR OVER A WEEK

NO COMMUNICATION FOR OVER A WEEK. MY ORDER HAS NOT BEEN SENT & NO RESPONSE TO EMAILS OR WHATSAPP MESSAGES!! DO NOT PURCHASE FROM THIS COMPANY.

28 June 2024
Unprompted review
Carsha Global Trading logo

Reply from Carsha Global Trading

Dear Tanya,

Thank you for taking time to write us a review.

I apologize for the lack of communication. We use a third-party service for shipping, which sometimes causes tracking codes to be delayed. However, I want to assure you that your order is on the way and has actually been delivered.

If you have any further questions or need assistance, please feel free to reach out. We appreciate your patience.

Best,
Ella
Carsha Customer Service Team

Rated 5 out of 5 stars

Quick delivery to the US

Thank you for delivering my perfume so quickly!

6 June 2024
Carsha Global Trading logo

Reply from Carsha Global Trading

Dear Amy,

Thank you for your review.

Hope to serve you again.

Best regards,
Ella
Carsha Customer Service Team

Rated 4 out of 5 stars

Huge room to improve!

They eventually shipped my products, which were delivered to my address 12 days after I placed my order. In the meantime, their customer service is slim to nothing. It really isn't the greatest shopping experience, but I still love the products.

11 June 2024
Rated 1 out of 5 stars

TWO FAKE SULWHASOO PRODUCTS

I have now ordered two items from Carsha and both are fake. I have contacted them with photos comparing them to products that I know to be genuine, as I purchased it directly from Sulwhasoo, and each are wrong.

They have not gotten in contact with me either. Sulwhasoo is an expensive brand and the discount was not that much less than buying it directly from Sulwhasoo either.

15th JUNE 2024 UPDATE
I have only heard back from CARSHA as I posted a one star review here. You can see their response accusing me the customer of not knowing where I order my products from. As stated I normally order directly from Korea so it should be the same product but both are clearly not correct products.

I've then been accused of well, you didn't complain when you got your first order. Well I ordered it in advance of needing it and before opening it I had put in an order for the Timetreasure Invigorating Lotion.

Upon opening the Invigorating Water, it's consistency was wrong. It also only smelled of alcohol. I know if these products are genuine or not as I've been using them for almost a decade now.

I've now subsequently ordered directly from Sulwhasoo in Korea and received the products. So comparing them to genuine products, the two products from CARSHA are FAKE.

But yet I am being blamed here and they are not willing to take responsibility for sending me fake products.

23 May 2024
Unprompted review
Carsha Global Trading logo

Reply from Carsha Global Trading

Hello Mel,

We appreciate the feedback regarding your recent purchases from Carsha. We take allegations of counterfeit products seriously and strive to maintain the authenticity of all our items.

We acknowledge that you reordered the product on May 1st after your first order on March 28th, suggesting that your initial experience may not have been conclusive or definitive in identifying any potential discrepancies. This not only underscores the complexity of assessing product authenticity but also prompts us to question the consistency of your experience and the basis of your comparison.

While we have examined the photos you provided for comparison, it's essential to clarify that Sulwhasoo manufactures different versions of its products. Our Sulwhasoo products were sourced from Korean duty-free stores, ensuring their legitimacy. If you did not purchase your other Sulwhasoo product from the Asian market, it is likely that you've been using another version of the same product.

We stand behind the authenticity of our products and are committed to addressing any concerns promptly. However, without further information about the origin of the products you used for comparison, it's challenging to validate your claims definitively.

Please feel free to reach out to our customer service team directly with any additional details or concerns you may have. We value your feedback.

Best regards,
Sarah
Carsha Customer Service Team

Rated 1 out of 5 stars

I think i have been scammed as i placed…

I think i have been scammed as i placed order early april its now 22 may and i havnt heard anything

22 April 2024
Unprompted review
Carsha Global Trading logo

Reply from Carsha Global Trading

Hello Jane,

We couldn't locate any orders placed under the name Jane in early April. However, we're here to assist you further.

In our efforts to assist you, we attempted to reach out via Trustpilot to gather more information about your experience. Unfortunately, we did not receive a response.

We remain committed to resolving any concerns you may have regarding your order. Please feel free to contact us directly with any further details or questions you may have. Your satisfaction is important to us, and we're dedicated to ensuring a positive shopping experience at Carsha.

Best regards,
Sarah
Carsha Customer Service Team

Rated 1 out of 5 stars

The perfume I received is fake.

The perfume I received is fake. I purchased the perfume from saksfifth avenue to compare. The fragrance i received from Carsha box looks of lesser quality and the fragrance itself smells like rubbing alcohol primarily.

I emailed the company and they never replied but they will refute and flag my negative review here. Very suspect.

23 April 2024
Unprompted review
Carsha Global Trading logo

Reply from Carsha Global Trading

We appreciate your feedback. As a company, we take the authenticity of our products very seriously. While we source many of our perfumes from trusted vendors, including Korea duty-free stores, we understand your concerns. We kindly ask that if you believe the product you received is not genuine, please provide any evidence you have to support your claim. Without such evidence, we must clarify that labeling our products as "fake" without proof is misleading. We're here to address any issues and ensure your satisfaction, so please don't hesitate to reach out with further details.

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