Sue

Hi Sue, we are sorry to read your review and we appreciate how disappointing it must have been to miss out on this property.

Please be assured that we shared all relevant details with the landlord and made sure they were fully informed of your circumstances, as we do with all applications. However, the final decision to proceed rests solely with the landlord, and unfortunately, they chose not to move forward on this occasion.

If you would like to discuss your experience further, please feel free to contact us on feedback@carterjonas.co.uk. Thank you.

Hi Sue,

We understand your frustration and disappointment that the flowers for your son and daughter-in-law's anniversary were not delivered. I can see the order you are referring to is the order placed last year. This included a vase and was for the Rose and Lily bouquet. I have searched under your email and this is the only order we have for you. I have reached out via email.

Best wishes,
Ellie

Hello Sue,

Thank you for taking time to leave us a review.
I am sorry you are not happy with using Eva Air. We have other airlines that fly to your location, this would have been available to you under 'change flights' on our website before your booking was made. All airlines give you the option to purchase seating prior to travel, this is subject to availability. I am sorry again if the seats you wanted were not available for you to purchase.
I have sent you a message as we would love to see how we can help you further

Kind Regards,

On the beach

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hi Sue, I understand that your parcel was left outside in an unsafe place and it should have been left at a safe place as per Yodel's standard safe place policy. I am sorry to hear about your experience so far and the driver should have been more responsible to follow the correct delivery method and follow the Yodel's safe place guidelines. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi Sue, I am sorry to hear that your instructions were not followed by the driver to leave the parcel in your preferred location or safe place. I understand it is important for deliveries to meet your expectations. I would really like to have a look into this for you. Could you please email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi Sue, I understand the driver left the parcel outside the property. I apologise for the inconvenience you were caused. We strive to provide excellent service and we will share your feedback with our delivery team to ensure they are following our procedures for safe deliveries. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi Sue, I apologise that the driver didn't follow the instructions. We strive to ensure all deliveries are handled with care and according to your instructions. We'll investigate this matter further to understand what happened and prevent similar occurrences in the future. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi Sue, I am sorry to hear that your instructions were not followed by the driver to leave the parcel in your preferred location or safe place, and it was left outside front gate. I would really like to have a look into this for you. Could you please email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Thanks for taking the time to share your review and we hope to deliver a better experience next time.

Hi there, I understand that the parcel was not delivered as per the Yodel delivery guidelines. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.