I bought the membership accidentally and when charged the fee after the month I explained i did not want to be charged the fee and was reimbursed my money-back the same day. Also the jewelry I purchas... See more
Company replied
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See what reviewers are saying
I order a watch and bracelet combo and I received an empty box and the black Cartier package taped at the bottom with white tape and the top of the package sticky sealed and the only response is they... See more
Company replied
“Sophie was quick and very helpful.” “They solved my problem right away and were super friendly.” “Great customer service. Easy and stress-free.”
Company replied
Also scammed. 2 week expedited shipping, broken watch, both non functional and broken face. No free items (necklace bracelet) included… run around from customer service since opening package tonight .... See more
Company replied
Company details
Written by the company
At CarticeNYC, we specialize in delivering luxury-inspired jewelry and accessories that blend style and affordability. Based in the heart of New York City, our brand is committed to offering premium-quality products at prices that make luxury accessible to everyone. From iced-out watches to statement chains and bracelets, our pieces are crafted to make you stand out and shine in any setting. We take pride in our attention to detail, using skilled craftsmanship and high-quality materials to create jewelry that not only looks stunning but lasts. Our goal is to empower individuals to look and feel their best without breaking the bank. That’s why we cut out the middlemen, streamline our operations, and pass those savings directly to our customers. At CarticeNYC, customer satisfaction is our top priority. We offer worldwide shipping, easy payment options, and dedicated support to ensure every customer has an exceptional experience. Whether you’re shopping for yourself or looking for the perfect gift, we’ve got you covered with a range of timeless designs and limited-edition collections. Join the CarticeNYC community today and elevate your style with confidence. Luxury doesn’t have to come with a hefty price tag—it just needs the right touch.
Contact info
United States
- info@carticenyc.com
- carticenyc.com
2.8
Average
562 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I really like cartice my order was on…
I really like cartice my order was on time the product was great I will definitely be ordering again.
4 May 2026
Unprompted review
Reply from Carticenyc
Thank you so much 💎 We’re really glad to hear your order arrived on time and that you’re happy with the product.
We truly appreciate your support and look forward to serving you again ✨
The process was simple
The process was simple. I ordered my watch and rec it about 2 weeks later. An absolute head turner for the price.
10 April 2026
Unprompted review
Reply from Carticenyc
Thank you so much 💎 We’re really glad to hear the process was simple and your watch arrived on time.
Even better to hear it’s a real head turner for you ✨ We truly appreciate your support and hope you enjoy it!
Never Got My Package Or Got A Refund This Site Is A Scam
I Never Received My Package I Asked For Refund And Never Got It
17 April 2026
Unprompted review
Reply from Carticenyc
Hi Darren,
I’m really sorry to hear this — I completely understand how upsetting it is to pay for an order, never receive it, and then still be waiting on a refund. That would be frustrating for anyone, and I’m sorry you’ve been left feeling unheard.
If your package never arrived, you absolutely deserve clear communication and a proper resolution. We’d really like the chance to look into what happened with your order and check the status of your refund request so we can help get this sorted out for you.
We definitely want to review this properly. Please email us at info@carticenyc.com with your order details, proof of purchase, and any previous communication regarding the refund so our team can investigate and work toward resolving this as quickly as possible.
Thank you for bringing this to our attention — we truly want to make this right for you.
My customer service experience with…Sophia
My customer service experience with Catrice is very satisfying. They communicated effectively and I received my orders without fuss. I am happy with orders
15 April 2026
Unprompted review
Reply from Carticenyc
Thank you so much for your kind words 💎 We’re really happy to hear you had a smooth experience with our team and received your orders without any issues.
Your support truly means a lot to us, and we’re so glad you’re happy with your pieces ✨
Great customer service and fast…
Great customer service and fast delivery. Awesome products as well.
20 April 2026
Unprompted review
Reply from Carticenyc
Thank you so much for the support 💎 We’re really glad you had a great experience with our customer service and fast delivery!
And of course, we’re happy to hear you’re loving the products too ✨
My name is dj worldwide and ...I have…
My name is dj worldwide and ...I have to say I'm very impressed with the care tht cartice nyc really takes care of there customers..I purchased a item...3 months in I noticed a problem with the items I hit them up and they happily sent me a new items...to me they take they time to understand the people ....I will be reviewing my items on (IG: Bigworldwide741)....till then I'm telling everyone about cartice nyc ...it's there time now 🔥🔥🔥🔥🔥🔥
12 May 2026
Unprompted review
Reply from Carticenyc
That’s amazing to hear 💎 We really appreciate you sharing your experience.
We’re glad we could sort the issue for you and get you taken care of — that’s exactly how we want every customer to feel, even months down the line. Your support and trust truly mean a lot, and we’re grateful you’re spreading the word 🙏✨
Great customer service!
11 May 2026
Unprompted review
Reply from Carticenyc
Thanks so much! 💎 We’re really glad you had a great experience with our customer service — we appreciate your support! ✨
I had a delayed delivery issue
I had a delayed delivery issue. As soon as I contacted customer support, she communicated with me that my order would be re/shipped. I received my set a week later!!!! And this jewelry is better than my AUTHENTIC ROLEY!💯 more than recommend Cartice as my new jewelry store
10 April 2026
Unprompted review
Reply from Carticenyc
Thank you so much for your kind words 💎 We’re really glad our team was able to sort out the delivery issue quickly and keep you updated along the way — that’s exactly how we want things to be handled.
We’re also thrilled to hear you’re loving your set that much ✨ Your support and recommendation truly mean a lot to us!
Sophie was quick and very helpful Wasy…
Sophie was quick and very helpful Wasy and stress free!
3 May 2026
Unprompted review
Reply from Carticenyc
Thanks so much! 💎 We’re really glad Sophie was able to help you quickly and make everything easy and stress-free — that’s exactly what we aim for! ✨
It was a lil bumpy at first but you…
It was a lil bumpy at first but you guys fixed it. Thank u alot for all u do
The ice is really good quilty and i love the shine.
11 November 2025
Unprompted review
Reply from Carticenyc
Thanks so much for your honest feedback 💎 We’re really glad we were able to sort things out for you and turn the experience around.
We’re also happy to hear you’re loving the quality and shine ✨ that’s exactly what we aim for! Appreciate your support!
Also scammed
Also scammed. 2 week expedited shipping, broken watch, both non functional and broken face. No free items (necklace bracelet) included… run around from customer service since opening package tonight . What a joke
26 April 2026
Unprompted review
Reply from Carticenyc
Hi Thomas,
I’m really sorry this happened to you. I can honestly understand why you’re upset — waiting two weeks for expedited shipping and then opening the package to find a broken watch, missing items, and more frustration from support would ruin the experience for anyone.
Especially after finally getting your order, the last thing you should’ve had to deal with was a watch that doesn’t work and feeling like you’re getting bounced around instead of helped. I’d be disappointed too.
The broken face, non-functional watch, and missing necklace/bracelet are definitely not things we want you dealing with, and we genuinely want to take a closer look at what happened here.
Please email us at info@carticenyc.com with your order details, photos of the watch, and any screenshots of what was included in your order confirmation so our team can properly investigate this and help work toward a resolution for you as quickly as possible.
Thank you for bringing this up — we really do appreciate the opportunity to make this right.
KIND HELPING PEOPLE......WITH WONDERFUL SERVICE HELP ATTENTION..... & PRODUCTS
THE. SERVICE. ALONG THE WAY OF THE 🚚 DELIVERY . .👍🏿👍🎁🎁🙏🏾🙏🏼🤸🏿♂️🏌🏾♀️🏃🏿♂️🤸🏾🏃🏿👼🏿😇🚚🚚💃🏾🕺🏿🤹🏾♂️🤹🏾♂️🤙😅
10 April 2026
Unprompted review
Excellent service and the quality of…
Excellent service and the quality of the product is very good I will definitely be getting more I’ve really soon
30 March 2026
Unprompted review
Reply from Carticenyc
Thanks so much! 💎 We’re glad you love the quality and had a great experience — can’t wait for your next order! ✨
Sophie was quick and very helpful.”
Sophie was quick and very helpful.”
• “They solved my problem right away and were super friendly.”
• “Great customer service. Easy and stress-free.”
3 April 2026
Unprompted review
Reply from Carticenyc
Thanks so much for the kind words 💎 We’re really happy to hear Sophie was able to help you quickly and make everything smooth and stress-free. That’s exactly what we aim for!
Tha Upgrade
Well at first I was reluctant because of so many scams out there but I put good energy into the world so I had faith that it would happen and it did!! And let me tell you I put it on went to the store and all I kept hearing was… “ Hey Big Dog U Shining”!!!!
Thanks Cartice yall upgraded ya boy and now I’m a #Big$tepper
Sincerely
#DripMvMt
4 April 2026
Unprompted review
Reply from Carticenyc
We totally get that — there’s a lot out there, so we really appreciate you giving us a chance 💎
And wow, “Hey Big Dog you shining!” 😂✨ that’s what we love to hear! So glad you’re loving your piece and getting all that attention — you deserve it!
I love it
I love it. My watch was a perfect fit. I love when the light hits it.
4 April 2026
Unprompted review
Reply from Carticenyc
So glad you love it! 💎 Perfect fit and that shine hits different ✨
Amazing products
Amazing products. Customer service is easy to work with.
1 April 2026
Unprompted review
Reply from Carticenyc
Thanks so much! 💎 Glad you love the products and had a smooth experience with our team!
Fast response to questions
Fast response to questions. Customer service is phenomenal. Products are amazing and quality is good. I've purchased from them before and will keep purchasing.
5 April 2026
Unprompted review
Reply from Carticenyc
Thanks so much! 💎 We’re glad you love the quality and had a great experience with our team — always appreciate your continued support!
I purchased a watch off of this website…
I purchased a watch off of this website over a month ago the very first day I received it I wrote them and told them that it was not working. I even took it to the mall and had the battery changed and it still did not work. They never gave me an actual resolution they just kept telling me to send them like a picture of the watch like what is a picture gonna do and I sent a picture then they asked for a video and I sent a video and they offered me a 20% refund when I told them from the beginning I wanted a full refund I have yet to receive my refund back from them I have disputed this with my bank.I don’t recommend them at all!
7 March 2026
Unprompted review
Reply from Carticenyc
Hi Meka,
I’m really sorry you had to go through all of this — I can only imagine how frustrating it must’ve been. Getting a watch that doesn’t work right out of the box is already disappointing, and the fact that you even took the extra step to replace the battery yourself just shows how much effort you put in to try and fix it.
I also understand why the back-and-forth felt exhausting. Being asked for photos and videos can feel repetitive, especially when you’ve already explained the issue clearly from the start. You deserved a more straightforward resolution, especially since you requested a refund early on.
If the watch wasn’t working from day one, it’s completely fair to expect a full refund. I’m really sorry this wasn’t handled better on our end.
We definitely want to review this properly. Please email us at info@carticenyc.com
with your order details, proof of purchase, and any previous messages so our team can take another look and work on resolving this for you as soon as possible.
I truly appreciate you sticking through this and bringing it up — we do want to make this right for you.
I purchased a cuban link from Cartice…
I purchased a cuban link from Cartice that exceeded my expectations. Shipping only took 9 days and I was so happy I placed a second order for another cuban but they ended up sending the wrong chain. I informed them about the mistake and they responded within 10 minutes and they also corrected the order and sent me a new tracking number all within a couple of hours.. long story short I will be making multiple purchases in the near future
17 March 2026
Unprompted review
Reply from Carticenyc
Thank you so much! 💎 We’re glad your Cuban link exceeded expectations and really appreciate your understanding with the mix-up — happy we could fix it quickly for you! 🙌
Thanks again for your support — we look forward to your next orders! ✨
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