Been using Cartridge Right compatibles for decades now. Always quick and friendly service. My old brother printer just keeps on going...(touch wood). Can't remember having any problems with colours cl... See more
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Waste of time. On the day the print head I ordered was meant to arrive I instead got an email stating it was priced wrong and I could either pay the extra amount or cancel. I canceled and bought one f... See more
I had an urgent request, managed to speak to a human (Daniel) who was 100% helpful. Then there was a development with my order, I was able to contact Daniel and he sorted it asap - above and beyond... See more
I bought a Brother cartridge but thought it was the wrong one as it didnt seem to fit. I used their telephone customer service and immediately talked to a local expert. He explained that the Brother... See more
Company details
Written by the company
Ink, toner and stationery delivered to your businesses same and next day. Refills and non originals guaranteed for your printer. Printing and copying also. Cards, booklets and flyers printed at incredibly low rates. Call us for more info. Printer repairs and servicing also offered.
Contact info
Cartridge Right, 53 Gloucester Road, Bishopston, BS7 8AD, Bristol, United Kingdom
- 01179248888
- admin@cartridgeright.co.uk
- cartridgeright.co.uk
4.4
Excellent
296 reviews
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Reply from Cartridge Right
Thanks for your feedback:-)
Great customer service
Easy website to navigate, follow up call from company to explain products and delivery options. Quick delivery and product as specified on website. To summarise, this was great customer service I received.
28 November 2024
Reply from Cartridge Right
Thanks for your feedback and glad we could help.
Reply from Cartridge Right
Ian, you addressed your package to the wrong address. You put your company name at the address of a Hilton Hotel. The courier couldn't deliver as a result. We rang you 2 times and emailed you and the courier to fix the issue.
If there's a problem, they'll avoid speaking to you
I ordered some toners that they had marked at the wrong price. They called the next day and I said I wanted genuine toners and they said they would review the best price they could offer and get straight back to me. They then evaded my calls and eventually sent an email with their list price.
I'm sure their toners are fine but their customer service is awful
28 November 2024
Unprompted review
Reply from Cartridge Right
Not true but you demanded money from us. We told you promptly there was a mistake and would refund you. The product you wanted would cost over £450 which you spent £150. We all make mistakes and we did make you a generous offer but we couldnt offer a discount of £300.
Quick and easy to use website people…
Quick and easy to use website people helpful and friendly and the delivery was quick
21 November 2024
Nothing yo add I ordered they…
Nothing yo add I ordered they delivered . very gfood and prompt.
20 November 2024
5star service
5star service.
My order went missing via Royal Mail and it took just one phone call to have replacement cartiridges delivered within 24 hours.
Cartridges are good quality and the customer service is excellent.
Highly recommend.
25 November 2024
Print cartridge arrived promptly and…
Print cartridge arrived promptly and seems to be printing reliably. What more is there to say?
30 September 2024
Marcin resolved my query promptly and…
Marcin resolved my query promptly and effectively
29 September 2024
Always a top notch service
7 October 2024
Worked perfectly and delivered quickly.
25 September 2024
Great price and nextday delivery
7 October 2024
Showed as stock
Showed as stock, order and paid then refunded as you don't have the item - if you don't have then it don't advertise for sale!
Not a competitor to you at all, a B2B purchase. Also an honest review of the experience which is as you asked.
Seems strange that the item still shows as in stock on your site, but the price has almost tripled!
4 October 2024
Reply from Cartridge Right
We gave you a courtesy call within 20 minutes of your purchase to forewarn you and offer a refund. We have over 16,000 products on our site most days so this can happen on the odd occassion. We note with interest you are a B2B competitor as you sell photocopiers and toner.
The item you wanted is not an everyday item so it can be in and out of stock. When you last replied it was back in. Then it was out of stock and now it is back in again, at a lower price than before. This is quite normal as our price we buy in at can change. If you need this item again we currently have 2 in stock.
Telephone enquiry helpful and Delivery was quick
Delivery was quick.
Good, useful and helpful response to phone call when I thought I had ordered the wrong cartridge.
24 September 2024
Excellent Service
5 September 2024
The website is easy to use with clear…
The website is easy to use with clear instructions
12 September 2024
Customer Care
Hi,
I have to praise these guys. Despite a little mix up on the order delivery/refund, they managed to sort me out over the phone and arrange a replacement cartridge by next day. Honest, trustworthy, happy to recommend them.
11 September 2024
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