Cartwright & Butler Reviews 

One of the best teas ever.

Bought the onion relish, honey and a couple of simnel cakes that were on offer. The onion relish is fantastic and something we have bought many times. The cakes were moist and very tasty, while the honey is a lovely addition to my gran yogurt in a morning.

Lovely chocolates! Bought as a present for Christmas and went down very well with the family. We were even going to keep them for ourselves...but didnt. Will be back again for more!!

I ordered some goods from this company and chose express delivery, which I paid extra for. I was given a delivery date of April 5th. However on dispatch the delivery date given was the 11th. I could of had the same delivery date for free but I chose Express delivery specifically as I wanted it sooner. I contacted customer services and was told I would be refunded the delivery cost, they also gave me some excuses as to why it had not been delivered. Here I am still waiting for my refund. I have since contacted customer services and they said they would provide proof of the refund, I have not recieved proof of the refund or the refund itself. So it leaves no option but to take the matter further.

Delicious products. Fast delivery. Great quality.

Great, tasty and luxurious biscuits and gift baskets. Easy to buy with outstanding customer care. Highly recommend

If there were zero stars, that’s what would be awarded. My experience with Cartwright and Butler has been appalling since I first placed an order in December for a Christmas gift. I didn’t receive a tracking number for the item so followed up after Christmas. Item hadn’t been sent but a re delivery was offered, which I accepted. Early January, the item made it as far as DHL depot but was then returned to Cartwright and Butler. The next two weeks involved me sending several emails to find out an update and receiving assurances that the parcel was in the building. At the end of the month I rang C&B and asked for a refund. A week later nothing had been received so again I emailed, promised again that refund would be with me in 2-3 days. Nothing again, so a further email was sent, but I was now told that the person issuing refunds had gone on holiday! I finally received a refund at the start of this week, with the final insult being a £7.96 deduction being taken from the total amount! No apology was given throughout this experience, and I will not be buying from C&B again.

One of the best tasting biscuits! Prompt delivery too.

I contacted Cartwright and Butler as the Chocolate Wafer Rounds were below standard and all the chocolate was falling off the biscuits due to lamination, I contacted customer services and got an automatic reply saying they would be in touch, some 3 weeks later still no correspondence. The hampers are over priced and substandard and I would recommend that you DON'T purchase from this company as their customer service is appalling, after reading some of the other reviews, I wish I had never heard of or purchased anything from this company! !

Super quality and perfect for special presents

Update: After me contacting the company once again, they have promised to ship a new hamper of items today. 🤞

I ordered items in November to be placed into two shipments for delivery 20.12.23. I received several confusing notificationd on 20.11.23 to say the items were being shipped. I contacted customer ‘care’ immediately and was assured by phone and email that the orders would be held until the specified date in December.i have lots of emails. I reminded them at that time there were two addresses for hampers to be shipped to. I contacted ‘customer care’ on 20.12.23 as I had received no shipping information or tracker numbers. I received an apology and was assured that the order was shipped and would arrive on 21.12.23. ‘With a sorry it’s late’ . I contacted them yesterday and today (23.12.23) to say only one of the addresses had received their hamper. I was assured that someone would be in touch by phone . Today I get a one line email apologising that they have shipped everything to one address - with no suggestion of any resolution!!! These two recipients are 300 miles apart and I am overseas so what am I supposed to do with this information? I now have an elderly relative who thinks we have totally forgotten her at Christmas despite all my efforts to ensure this has stayed on plan. It’s the total lack of proposal to resolve the situation that has infuriated me. This place is clearly in chaos. I do hope a senior executive reads this review and thinks how they would feel if it was their Christmas gift?

I paid extra for a specified delivery date and this has passed, been rearranged and passed again. I'd suggest to all to look elsewhere for a Christmas present that will actually arrive when they say it will.

Update: again promised delivery before Christmas. It is now boxing day and no further contact and no delivery.

This is the second purchase of cartwright and butler this year. Both bought as gifts. The first one was so popular that it made me return for a 2nd time. Beautiful wooden crate and perfectly packed. Would highly recommend

This would be the second time I’ve ordered a Christmas hamper from Cartwright & Butler, excellent quality and super quick delivery, would definitely recommend and use again without hesitation.

Never bought anything from here before — it was my first time. Very very swift service from placing the order to delivery. The products are lovely. Thank you very much 😊

Anytime I visit the UK, Cartwright& Butler always be my best gift choice to my friends.
I brought them a lots to my country and my favorite choice is Sea Salted Caramel Biscuits!!!
Imagine, all the space of your luggage is full of buttery sweet crunch....Yummm😋

Ordered advent calendar again this year as my my husband loves them so much. It didn't disappoint. The best advent calendar on the market!

I have never written 1* review before. I feel totally let down by C&B and still left in the dark about a large order placed on behalf of two companies I work for. I want to share my experience and suggest that others do not purchase from them. As it stands, I do not know where my orders are and I am getting chased by their intended recipients which is embarrassing for both myself and the companies involved.

Placing 2 orders for approx 45 bespoke hampers, I started organising this order with Morwenna and Cooper in October, finalising the order on 15th November, to be delivered 11th December to multiple clients.

I initially had problems with Cooper repeatedly getting our gift cards wrong: using incorrect logo (found online?) to the one I sent, sizing logos comically large, and then placing them so that our giftmessage text was cut off. I was worried at how little care was put into a seemingly common-sense task.

The invoices were paid for in good time, but as the delivery date came round, I discovered both orders had been sent to our invoice address rather than client addressess... Thereafter, I have been totally mucked around, fobbed off with lack of communication and am still none the wiser to where these orders are now.

Monday 11.30 - called to say that both orders had been shipped to invoice address on pallet. Was not given an apology on the phone. I can't see how this mistake could be made twice, but was told it was a warehouse issue. One courier with the pallet took away the first company's order there and then, and I was told the other courier would return that day for the other order. I was sent a follow up email from Morwenna after the call confirming an update would come shortly on that courier.

2.30 - with no update, I sent an email expressing my disappointment and asking to be compensated for the Named Delivery fee we paid for each hamper on each order, and asking for update on courier.

I called later that day for Morwenna, who was unavailable. I asked to be put through to a manager in customer services and was sent to a voicemail twice.

At the end of the working day, I got through to Morwenna who told me instead that the courier would come tomorrow morning as they couldnt fit me in today. She sent confirmation of this, but I could see that the collection was infact only requested after the 5pm phone call. It clearly hadn't been arranged previously, and I had waited all day for it... Essentially, I was lied to.

The following day (Tues), a courier collected the remaining order at the end of the day, giving tracking slips.

On Wednesday I could see that this was due to be delivered to the warehouse that afternoon. I called to confirm the timings that it would be repacked and dispatched, and asked for an update on the order that was returned to the warehouse on Monday afternoon. I was told that they were ready and packed and that an excel sheet would be sent to me imminently with tracking information. It wasn't.

Now today, Thursday, I've still had no update. I called for Morwenna, who will seemingly not take my calls. The Customer Service agent I spoke to told me that Cooper said he will send the tracking information 'now'. This was at 2pm, and I have still not received it at 16.30.

This experience has been humiliating for me, professionally. I have clients chasing me, and in turn have to explain this situation to my management. Whilst the huge mistake of sending not one but TWO orders to the invoice address could be forgotten if they were recovered quickly, I find I must write this review simply for how awful the customer experience has been, and how unproffessional and evasive Morwenna in particular has been.

I have never written a one star review before, and can appreciate Christmas is a busy period. But this level of poor service is ridiculous. I still have not had any response to my request for delivery costs being reimbursed and I still do not have any idea where thousands of pounds worth of hampers are.