CashForCars.com Reviews 

8,855
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 819 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the quick and simple service, highlighting just how effortless it is to submit details and arrange vehicle pickups. People frequently praise the staff for being exceptionally professional, friendly, and helpful throughout every single step of the transaction. Many buyers note that the quotes provided were fair and competitive compared to other alternatives. However, some reviewers were not happy with unexpected pricing discrepancies, noting that their initial offers drastically changed when the tow truck arrived. Consumers also mentioned frustrating communication challenges, stating that support agents were sometimes disorganized, terribly slow to respond, or entirely unhelpful.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt and courteous tow drivers along with... See more

Staff

Consumers find staff to be positive, helpful, and professional during interactions. Reviewers frequently... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting that they received the highest and... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall procedure as fast, seamless,... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While many reviewers expressed deep... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Setting up this transaction was simply and easy and the offer was higher than several other companies I reached out to. There was an issue at pickup with the offered price. Cash For Cars followed up... See more

Rated 4 out of 5 stars

Experience was quick and easy. I wish I could’ve gotten just a little bit more for it but I guess I got a fair price considering. I dropped off the car and walked away with a check which I desperately... See more

Rated 4 out of 5 stars

Interesting reading the reviews after I sold my car. I might have been more skeptical if I had read them first but my experience was a lot better than others have faced. Starting off, I did the thing... See more

Rated 4 out of 5 stars

It was easy to fill out the forms, but the phone process is crazy since I sent all the paperwork to them online.

Company replied


Company details

  1. Car dealer
  2. Car accessories shop

Written by the company

CashForCars.com is the easiest way to sell your car, truck, SUV, motorcycle, RV or boat. Award-winning customer service, competitive offers and free nationwide towing set us apart from the competition. Call 866-802-0834 to speak with a vehicle purchasing agent today!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(8,855)

649 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EEvery one was very informative

EEvery one was very informative. I was nervous only talking to people on the phone about everything. But it was legit. And each person I talked to was helpful and understanding when paper work tok longer than expected.

6 February 2026
Rated 5 out of 5 stars

Easy to work with.

All the people I spoke with were courteous and knowledgeable. After supplying the photos they requested, their offer came quickly and they didn't delay assisting in arranging for pickup of the vehicle.
The only downside was that they didn't notify me that they weren't going to pick up the vehicle on the date that was first arranged. I understand that the snowfall that we had made travel difficult but a text or phone call would have been nice.

10 February 2026
Rated 4 out of 5 stars

UPDATED and happy

UPDATE: A representative from CashForCars (Faith), called and successfully rectified the situation. I explained my situation, and she was very helpful in fixing everything. Thank you. 😊

VERY disappointed!!! NOTE: read ALL the "fine print"! I was "offered" a specific amount for my car.... BUT, upon meeting up with the towing company, the amount drastically reduced!! Add to that, the language barrier of individual towing, made things even worse. I personally will NEVER trust this company again

12 February 2026
Unprompted review
Rated 3 out of 5 stars

Need better coordination with the car…

Need better coordination with the car lot and the call center. I was asked multiple times for a missing POA (Power of Attorney) form signed and notarized. The lot had the original and the second one I brought after the phone call stating that the POA was missing.

3 February 2026
Rated 1 out of 5 stars

I have not received my check yet

Most important is that I have NOT received my check yet.

Called Jan 29 to start the process. Called Jan 30 after cleaning out the car. This phone call went over 2 hours as the multiple people I had to talk with never read the notes of the previous person. We were over 2 hours from home when the engine seized so we were not going to meet the driver. We drove the 2 blocks to the Copart yard and handed over our title. Then they yard couldn't find the car due to multiple rex Skillman car lots. They had the address and to talk to Steve in Service. Finally they called me on Feb 3 to say they can't find car. I got the bill of sale emailed to me on Feb 5th.

Still no check on 13th. I assume no one could read notes to mail me the check even thought that was the plan all along.

4 February 2026
Rated 4 out of 5 stars

The process was pretty easy

The process was pretty easy. At times a little redundant but still easy. I would have definitely like a larger offer for my vehicle but it was still more than what was offered on a trade.

5 February 2026
Rated 1 out of 5 stars

Wasted 2 hours of my time for a low ball offer

First person was wonderful and professional on the phone BUT after he transferred me to the more info person, everything was awful. Clearly did not know what to say other than his prompt cards. Had to put me on hold so many times to ask questions and verify ownership. I HAVE A CLEAR TITLE. they have pictures of it saying it is a released title by the lien holder. They refused saying they required another form of release from the lien holder. The bank did not know what they were asking for. Bank sent a report of their own saying it was clear of lien. CashForCars would not accept it.

9 February 2026
Unprompted review
Rated 4 out of 5 stars

Fair offer and Great Customer Service!

Setting up this transaction was simply and easy and the offer was higher than several other companies I reached out to. There was an issue at pickup with the offered price. Cash For Cars followed up with me and made sure that my experience was handled appropriately and I was paid the full amount. I recommend Cash For Cash for ease of use, fair price and excellent customer service follow up.

15 January 2026
Unprompted review

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