Cash for Silver USA Reviews 

404
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its ease, efficiency, and the quick turnaround from appraisal to payment. Many people appreciate the responsive and professional staff, who are noted for their helpfulness and clear explanations of the process. The user experience is frequently described as flawless, simple, and stress-free, making the entire transaction smooth and pleasant. However, some people mentioned initial offers for their items were lower than expected, sometimes significantly below market value or what other buyers offered. While some found the pricing fair after negotiation, others felt the offers were insulting or a waste of time, particularly when comparing to spot prices.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the ease, speed, and professionalism of the... See more

Price

People report ambiguous experiences with price, with many reviewers expressing dissatisfaction with initial... See more

User experience

Consumers find the user experience to be exceptionally positive, describing the process as very easy and... See more

Staff

Customers had positive experiences with staff, consistently describing them as kind, professional, and... See more

Response time

Customers consistently note positive experiences with response time, praising the fast turnaround and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was worried about sending in my family sterling but handled very well. Communication was great. Initial offer was lower than I wanted but when I called they quickly gave more what I was expecting an... See more

Rated 5 out of 5 stars

This is my 3rd transaction with Cash For Silver USA... It is A Reasonable place to sell precious metals & will negotiate & work with a customer for a compromise. They issue fast payments once a deal... See more

Rated 5 out of 5 stars

You kept me in constant contact with shipping. Transaction so far has been flawless.. What I didn't understand is how I could turn down the original offer but before silver was sent back to me you cou... See more

Rated 5 out of 5 stars

When I initially sent my sterling silver to Cash for Silver, they made an offer that was much lower than I expected. They quickly returned my silver and life went on. After watching silver prices jump... See more


Company details

  1. Gold and silver trading company

Written by the company

Cash for Silver USA is the most trusted brand in North America to sell your silver to. We specialize in coins, sterling silver flatware and serving pieces. As well as gold and platinum jewelry, gold coins, diamonds and Rolex timepieces. MILLIONS IN TRANSACTIONS Our company has bought and sold over $150 Million in valuables ranging from sterling silver, silver coins, silverware and other precious metals. FULLY INSURED Every shipment is automatically insured for up to $5,000.00. Additional insurance up to $100,000.o0 USD is available prior to shipping. The policy covers loss, damage during transit and while your merchandise is at our processing facility. UNPARALLELED QUOTES You will receive the most competitive offer for your valuables. If a competitor’s quote states otherwise, we will surpass it or return your item(s) free of charge. TENS OF THOUSANDS OF CUSTOMERS Cash for Silver USA is the most widely trusted brand in North America. We’ve taken the risk and hassle out of liquidating your silver coins, sterling silver flatware and serving pieces for the highest possible settlement.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

404 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(404)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

Super easy transaction and good…


Super easy transaction and good communication. They sent label, I boxed and sent items, they emailed when scanned at Fedex and when it was received. I thought the offer was a little low, so I called. Agent was helpful and was able to made a higher offer which I accepted. She stated that they cannot offer more than 70%.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Very Negative Experience

Unfortunately, I have nothing good to say. They are extremely difficult to communicate with and when you can communicate with them, you get inconsistent answers. First they claim they never got the 50 ounces of silver I sent them with their FedEx label. Then after I sent a nasty email they changed their story and they did have it and they lowball me an offer on it. I asked them to ship it back like their promise says they will and I’ve heard nothing. I would not use this company again to sell anything.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast service

Fast service. I appreciate not having to pay to send my items or have them returned. The guy that called me today was very friendly and knowledgeable.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

If you are uniformed it may sound like…

If you are uniformed it may sound like a good deal. They asked what I would be looking for. Spot price of my silver was just under $7000. I told them it would have to be low to mid $5000’s and I know it is volatile right now They offered me a “10% Bonus” for sending it in. They offered under $3000 . The exact number was 41% of spot. It was almost insulting and a waste of time. I get people need to make money but they advertise they are the refiner eliminating the middle man. Well I don’t know a single middle man who pays less than this business. I wish them well but in my opinion learn what your items are valued at before taking an offer that can easily be more from just about anyone. Many pawn shops would pay that much. Good luck all hope this helps. Shop around you can find far better options.

15 January 2026
Unprompted review
Rated 4 out of 5 stars

Great price but a glitch in system I won't get paid same day.

Great appraisal price would have been 5 Star. However I clicked on PayPal payment and it chose UsPS instead. I had to call in to have it changed so I won't be paid today the gentleman on the said he would have to have the check cancelled and probably not PayPal until Monday. My previous sales I have always gotten paid the same day.

15 January 2026
Unprompted review
Rated 3 out of 5 stars

Customer Service 👍 Value 👎

I do appreciate the customer service. This is always good to have. However, if I wasn't stressed for cash.. i would have just gone elsewhere. The current spot price vs the offer is in my opinion considerably low.
I sent the over 6g of silver. Spot price yesterday 89. I was given $313 and that included an extra 10% bonus. So. Quick math... i got $50/g 60%??? Sorry never again.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I was worried about sending in my family sterling but handled very well. Communication was great. Initial offer was lower than I wanted but when I called they quickly gave more what I was expecting and check was received within 3 days. Will definitely consider them for selling things in future.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Cash for Silver is professional!

Cash for Silver provides a great service and has made the process of exchanging gold or silver for cash so easy! Their customer service is top notch and I feel confident they give a fair value for my items and highly recommend them!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Straightforward and fair

This is the third time I have used this service and each time the process has been very easy and super efficient. Cash for Silver makes the transaction seamless by providing everything needed for insured and tracked shipment and is very prompt at responding to my questions. The last transaction I had with them I had a question with regard to their quote. I was able to get an actual human being on the phone who was pleasant and answered my questions with care and an obvious understanding of the appraisal process. Their offers are fair and there is never any pressure to accept. The turnaround time for receiving payment is fast. Overall my experiences using this service have been excellent.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

You kept me in constant contact with…

You kept me in constant contact with shipping. Transaction so far has been flawless.. What I didn't understand is how I could turn down the original offer but before silver was sent back to me you counter offered with a much more generous offer which I accepted. For that I'm pleased.

9 January 2026
Unprompted review

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