Catherines of Partick Reviews 354

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and expertise, making the shopping experience enjoyable and stress-free. Many people found the product selection to be excellent, with a wide variety of styles, colors, and sizes available, and were delighted with the quality of their purchases. The overall service and user experience are frequently described as outstanding, with customers feeling comfortable, confident, and well-cared for throughout their visit. However, some people were dissatisfied with the limited selection for certain sizes, finding that the available garments were ill-fitting or unflattering. A few other people also felt that some staff members were pushy or rude, creating an unpleasant and disappointing experience, and expressed frustration when trying to exchange items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, patience, and... See more

Product

Consumers generally express satisfaction with the product selection, often finding their dream outfits... See more

User experience

Customers consistently report delightful experiences, often highlighting the personalized and stress-free... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, friendly, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers express delight with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Catherine's looking for a prom dress for my daughter. Her confidence was low after an appointment at a city centre store. We were seen straight away dispite arriving without an appointmen... See more

Company replied

Rated 5 out of 5 stars

My daughter and i were shoping for my MOB dress, we were greeted with a very warm welcoming lady who passed us onto the most patient assistant Sarah. After apologising for loving every dress Sarah h... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop with such lovely staff who certainly know their fashion. Jacqueline looked after me for my MOB outfit and was excellent. She helped me so much with her expertise making it a very success... See more

Company replied

Rated 5 out of 5 stars

Roma was an absolute gem. I was excited & nervous at same time as my first time experiencing this. Roma put me totally at ease explained everything to myself & my sister & included my sister throughou... See more

Company replied


Company details

  1. Dress Shop

Written by the company

One of the largest selections of Mother of the Bride & Groom Dresses in the UK, with perfect outfits for all Special Occasions, Evening Wear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

354 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Thank you Shaleen

Shaleen was a great help. I had seen an outfit that I liked and Catherine of Partick was a stockist. Excellent customer service. The shop didn’t have the outfit in my size so this has been ordered. Great advice from Shaleen and very relaxed experience.

12 March 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
It's wonderful to get your feedback, we are always happy to help where possible and it's terrific to hear that Shaleen was able to help in finding your perfect outfit, Shaleen will be thrilled to hear your kind comments.

Rated 5 out of 5 stars

Relaxed and plenty of time

Relaxed and plenty time. No pressure. Lots of fun

Shaleen was encouraging and very helpful and seemed to know my taste better than me

11 March 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your 5 star review and feedback!

Rated 5 out of 5 stars

My daughter and i were shoping for my…Mother of the Bride dress.

My daughter and i were shoping for my MOB dress, we were greeted with a very warm welcoming lady who passed us onto the most patient assistant Sarah. After apologising for loving every dress Sarah had me trying on, we managed to whittle the choice down to THE ONE. Sarah your knowledge and patience is immpecable, we thank you so much for all your help and understanding, and would recommend the shop and staff to anyone looking for an outfit for any special occasion.
Thank You Sarah,
Agnes and Gillian Lambie.

7 March 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much ladies for the 5 star review and recommendation!
It's great to get your feedback from your Mother of the Bride appointment, thank you for taking the time to share we really appreciate it.
It's wonderful to hear that we were able to help in finding "the one"!
We will pass your lovely feedback on to Sarah, who will be thrilled.

Rated 5 out of 5 stars

Friends recommended Catherine's of…

Friends recommended Catherine's of Partick to me and our shopping experience there exceeded my expectations. Jacqueline treated us with so much kindness and courtesy and made accommodation for my mobility needs. Although I didn't really have an idea of what sort of Mother of the Bride dress I was looking for, Jacqueline patiently provided many different options until we found the perfect ensemble for our special event. To be given non judgemental professional support in this shopping experience made all the difference to both my daughter and me. Thank you again Jacqueline for making our day!

10 March 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your lovely review!
Jacquline will be thrilled to hear your lovely comments and it's fantastic to hear your feedback from your experience instore, we really appreciate you taking the time to share.

Rated 5 out of 5 stars

Mother of Bride Outfit

Excellent service from Shaleen at Catherines of Partick.
She was incredibly knowledgeable and helpful while assisting me in finding a suitable dress for my daughter’s wedding. Shaleen encouraged me to try on different styles I initially didn’t think I would like, and I’m so glad she did. She found the ideal dress and hat for me, and I am absolutely delighted with my purchase.

26 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for sharing your feedback and for the 5 star review!
It's wonderful to hear about your experience and that you are delighted with your Mother or the Bride outfit also Shaleen will be thrilled to hear your lovely comments!

Rated 5 out of 5 stars

Lovely Experience

Had a lovely experience picking an outfit for my wedding. I am an older, second time bride so didn't want to be too OTT in my choice. I was served by Lisa who was great at choosing options I hadn't considered. Went with something new in stock and suits the occassion perfectly. P.S. Love the shoes. 👠

28 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
We really appreciate you taking the time to share your feedback and it's great to hear that you had a lovely experience, Lisa will be thrilled to hear your feedback.
From us all, we wish you a fantastic wedding day! x

Rated 5 out of 5 stars

1st class service

Excellent and professional service today from Shaleen! I found my dream dress and hatinator and shoes and bag … all thanks to her! Just knew how to put it all together and that was the 1st dress I tried on! Left the shop feeling like a million dollars and can’t wait to the wedding in August now! Thanks so much Shaleen you’re a ⭐

28 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your lovely review!
It's brilliant to hear your feedback and that Shaleen was able to help in finding your perfect outfit, we will pass your lovely comments on.
We all wish you a wonderful time at the wedding in August!

Rated 5 out of 5 stars

Fantastic experience

Had a wonderful experience with Roma who was so knowledgeable and professional. She was dressing my friend and I who are going to be Mother of bride and groom as our children are getting married to each other! Roma acknowledged that my friend and I were different shapes and ensured we chose dresses that complemented that and each other. I ended up buying a dress in a completely different colour as Roma knew exactly what would suit me! The whole experience felt so lovely and personal. My only slightly negative feedback would be that there isn't enough seating in the shop for other people who are there to support the buying customers as it is ao fairly lengthy process!

22 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review and for taking the time to share your experience, we really value your honest feedback.
It's fantastic to hear that both yourself and your friend had a wonderful experience looking for your Mother of the Bride & Groom outfits and that our lovely colleague Roma was able to help in finding the perfect outfits, Roma will be thrilled to hear your lovely comments!
Regarding seating, unfortunately as we are a small store and at times have a high volume of shoppers in store, we have had to compromise on seating in order to stock as many dresses and offer as much of a range as we do, however we have noted your feedback.

Rated 5 out of 5 stars

Lisa was very helpful

Lisa was very helpful. She listened to what I liked and didn’t like. Very patient and helpful.

19 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your 5 star review and for sharing your feedback!

Rated 5 out of 5 stars

Had the most wonderful experience…

Had the most wonderful experience picking my Mother of the Groom dress today, was served by Shaleen who was fantastic, she helped me get the most beautiful dress along with hat, shoes, bag, necklace & earnings nothing was to much for Shaleen, thank you so much for making my experience memorable, Karen from Kirkcaldy.

21 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

You are very welcome Karen and thank you for the great 5 star review and for sharing your feedback!
It's fantastic to hear that you had a wonderful experience in store and that our lovely Shaleen was able to help in finding your perfect Mother of the Groom outfit, Shaleen will be thrilled to hear your lovely comments!

Rated 5 out of 5 stars

I am the Mother of the Groom

I am the Mother of the Groom. I was looked after by Roma...oh my God, I can not even put into words how lovely and how good this woman was and how good she is at her job. What a fabulous experience it was. She treated both me and my friend just so wonderful. I honestly felt so special today with the service. Roma certainly knows her job and how to treat people. A fabulous person and an asset to such a place.
Thank you so so much you gorgeous person.

19 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for such a lovely review!
It's fantastic to hear that you had a fabulous experience shopping for you Mother of the Groom outfit and Roma will be so pleased to hear your wonderful comments, we really appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

Shaleen

Good personal service and help from Shaleen. Didn’t feel pressured into purchase.

17 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review and feedback!

Rated 4 out of 5 stars

Helpful assistant

Very knowledgeable and patient. Did not make me feel rushed or anxious. Very friendly

5 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your review!

Rated 5 out of 5 stars

This is the 2nd time I have visited…

This is the 2nd time I have visited Catherines, the first was a few years ago to purchase my outfit for my daughters wedding, today was to purchase and outfit for my sons wedding.
Roma was our consultant today and she was absolutely fabulous. She listened to what I thought I wanted, selected dresses with me and patiently helped me try quite a few different styles. She was professional and offered advice without being intrusive and gave great advice.
I have come away today with another stunning outfit. The whole experience was great and I would have no hesitation in recommending Catherines to anyone.

17 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review and recommendation!
We appreciate you taking the time out to share your experience and really value your feedback.
It's wonderful to hear that this was your second time shopping with us and that on this occasion our lovely Roma was able to help in finding your perfect outfit, Roma will be thrilled to hear your lovely feedback!

Rated 5 out of 5 stars

We were served by Shaleen who talked us…

We were served by Shaleen who talked us through the whole process picked out dresses of my colour choice. Fitted me into the perfect dress picked out shoes bag hat and jewellery and I walked out that store a happy woman

16 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

It's wonderful to get your feedback and great to hear that Shaleen was able to help in finding your perfect outfit, thank you so much for your 5 star review!

Rated 5 out of 5 stars

Excellent service

Had a lovely experience today looking for my MOG helped by a very knowledgeable lady Lisa who went above and beyond to advise me thank you from
Kim Wilson

16 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

You are very welcome Kim and thank you very much for your 5 star review!

Rated 5 out of 5 stars

I had an appointment yesterday for my…

I had an appointment yesterday for my Mother of the Groom outfit. What a truly enjoyable experience from the moment I walked in.
I was assisted by Shaleen who was just amazing and I walked out with my complete outfit which makes me feel a million dollars.
The wedding is not until August so I will send pictures after that. Thank you again

12 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

You are very welcome and thank you so much for the 5 star review!
It's fantastic to hear that you enjoyed your shopping experience with us and that our lovely Shaleen was able to help in finding your perfect Mother of the Groom outfit, she will be thrilled to hear your feedback.
We hope you have a wonderful time in your fabulous outfit when the wedding day arrives and we can't wait to see the pictures!

Rated 5 out of 5 stars

10 star experience.

Fabulous shop with such lovely staff who certainly know their fashion. Jacqueline looked after me for my MOB outfit and was excellent. She helped me so much with her expertise making it a very successful wonderful experience. MOBs - you must go. ❤️

9 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your lovely review and recommendation!
It's great to hear that we were able to help in finding your perfect MOB outfit, we hope that you have the most wonderful time wearing it on the wedding day!
We will pass your lovely comments on to the team and Jacqueline x

Rated 5 out of 5 stars

Bought the first one I tried on!

Was a bit overwhelmed at first but Jacqueline listened to my ideas, styles and colours then picked out some options to try. The very first outfit she picked was my absolute favourite so ended up buying it! Can't thank Jacqueline enough for making my whole experience so lovely!

3 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
It's great to get your feedback, we really appreciate you taking the time to share your experience in store.
We're thrilled that we were able to help in finding your perfect outfit and will pass your feedback on to Jacqueline who will be so pleased!

Rated 5 out of 5 stars

Excellent service

Shaleen was excellent from the very first moment. I was nervous about choosing a mother of the bride outfit and completely out of my comfort zone but she put me at ease. She made choosing a dress an enjoyable experience that I wasn't expecting.

15 November 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review and feedback!
We really appreciate you taking the time to share, we know that it can feel daunting looking for an outfit for such a special occasion, so it's wonderful to hear that it was an enjoyable experience!
Shaleen will be so pleased to hear your feedback.

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