Catherines of Partick Reviews 355

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and expertise, making the shopping experience enjoyable and stress-free. Many people found the product selection to be excellent, with a wide variety of styles, colors, and sizes available, and were delighted with the quality of their purchases. The overall service and user experience are frequently described as outstanding, with customers feeling comfortable, confident, and well-cared for throughout their visit. However, some people were dissatisfied with the limited selection for certain sizes, finding that the available garments were ill-fitting or unflattering. A few other people also felt that some staff members were pushy or rude, creating an unpleasant and disappointing experience, and expressed frustration when trying to exchange items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, patience, and... See more

Product

Consumers generally express satisfaction with the product selection, often finding their dream outfits... See more

User experience

Customers consistently report delightful experiences, often highlighting the personalized and stress-free... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, friendly, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers express delight with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Catherine's looking for a prom dress for my daughter. Her confidence was low after an appointment at a city centre store. We were seen straight away dispite arriving without an appointmen... See more

Company replied

Rated 5 out of 5 stars

My daughter and i were shoping for my MOB dress, we were greeted with a very warm welcoming lady who passed us onto the most patient assistant Sarah. After apologising for loving every dress Sarah h... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop with such lovely staff who certainly know their fashion. Jacqueline looked after me for my MOB outfit and was excellent. She helped me so much with her expertise making it a very success... See more

Company replied

Rated 5 out of 5 stars

Roma was an absolute gem. I was excited & nervous at same time as my first time experiencing this. Roma put me totally at ease explained everything to myself & my sister & included my sister throughou... See more

Company replied


Company details

  1. Dress Shop

Written by the company

One of the largest selections of Mother of the Bride & Groom Dresses in the UK, with perfect outfits for all Special Occasions, Evening Wear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought the first one I tried on!

Was a bit overwhelmed at first but Jacqueline listened to my ideas, styles and colours then picked out some options to try. The very first outfit she picked was my absolute favourite so ended up buying it! Can't thank Jacqueline enough for making my whole experience so lovely!

3 February 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
It's great to get your feedback, we really appreciate you taking the time to share your experience in store.
We're thrilled that we were able to help in finding your perfect outfit and will pass your feedback on to Jacqueline who will be so pleased!

Rated 5 out of 5 stars

Excellent service

Shaleen was excellent from the very first moment. I was nervous about choosing a mother of the bride outfit and completely out of my comfort zone but she put me at ease. She made choosing a dress an enjoyable experience that I wasn't expecting.

15 November 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review and feedback!
We really appreciate you taking the time to share, we know that it can feel daunting looking for an outfit for such a special occasion, so it's wonderful to hear that it was an enjoyable experience!
Shaleen will be so pleased to hear your feedback.

Rated 5 out of 5 stars

I was totally out of my comfort zone…

I was totally out of my comfort zone and very nervous about having to pick an outfit for my son’s wedding in May .
From first introduction on phone call to book to entering shop staff were marvellous .
Meeting Shaleen she made the experience absolutely fantastic .
I really do not have enough words to explain how comfortable , relaxed and special I felt standing in a full outfit as Mother of the Groom .
I really cannot thank you enough Shaleen Would 100% recommend any mother of the bride / groom especially if you feel nervous and like myself not a small sized lady .
I can now attend my son’s special day feeling a million dollars .
Thanks girls special thanks Shaleen.

19 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your lovely review and recommendation!
We really appreciate you taking the time to share your feedback from your shopping experience with us and it's great to hear that we were able to help in finding your perfect Mother of the Groom outfit.
We will pass your lovely comments on to Shaleen and the team and we hope you have a wonderful time on the wedding day!

Rated 5 out of 5 stars

Thank you so much to Cerys

Thank you so much to Cerys, she went above and beyond to assist me. She was amazing and so experienced we were happy we got her thank you Tracy xx

31 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
It was great to get your feedback Tracy and we will pass your lovely comments on to Cerys who will be thrilled! xx

Rated 5 out of 5 stars

Prom Dress

We visited Catherine's looking for a prom dress for my daughter. Her confidence was low after an appointment at a city centre store. We were seen straight away dispite arriving without an appointment, and Lisa could not have been more attentive. She listened to my daughter and they tried various styles. Lisa recommended a style which it turned out was perfect. Lisa also brought shoes and a bag to let us see the complete look. We were not rushed or pressured and my daughter left feeling confident and beautiful. I cannot recomend Catherine's highly enough.

27 December 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review and recommendation!
We really appreciate you taking the time to share the feedback from your daughter's Prom appointment and it's great to hear that our lovely Lisa was able to help in finding her perfect dress, we hope that your daughter has a fantastic time at Prom!

Rated 5 out of 5 stars

Came in slightly early for our…

Came in slightly early for our appointment but made more than welcome. The lovely Shaleen took us and helped us chose my dream MOB Dress. The colour was black and gold. Originally wanted black but went for gold. Stunning dress and felt a million dollars. Thank you Shaleen. X

26 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
We really appreciate you taking the time to share your feedback and it's fantastic to hear that you found your dream MOB dress!
We hope you have a wonderful time wearing it when the big day arrives and will pass your lovely comments on to Shaleen, who will be thrilled to hear your feedback! x

Rated 5 out of 5 stars

A successful visit to Catherine’s of Partick

A very warm greeting with lovely service given by Cerys who listened to what I thought I wanted but suggested lots more besides to try. My sister and I were treated very respectful throughout our 2 hour visit plus a little fun along the way. Plus I left with my mother of the groom outfit!

26 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your 5 star review!
It's wonderful to get your feedback, we really appreciate you taking the time to share. It's great to hear that we were able to help in finding your Mother of the Groom outfit and Cerys will be thrilled to hear your lovely review!

Rated 5 out of 5 stars

I was helped by Dolly who was…amazing

I was helped by Dolly who was professional, friendly and engaging. Dolly started the appointment with finding out about the upcoming special day so she could help facilitate my vision as Mother of the Groom.
Dolly encouraged me to try on different styles so we could work out the best silhouette then the colour.
I couldn’t decide between two colours so got another appointment for the following morning where I chose my dress easily.
Dolly helped pick out shoes and clutch to match . The whole process was enjoyable and stress free with no pressure.
Thank you very much Dolly for helping to secure a good outcome.

25 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
It's great to get your feedback, we really appreciate you taking the time to share your experience.
It's wonderful to hear that you had an enjoyable shopping experience and that our lovely Dolly was able to help in finding your perfect outfit, she will be thrilled to hear your feedback!

Rated 5 out of 5 stars

Shaleen put me at ease from the…

Shaleen put me at ease from the start,great advice & was very patient throughout the process.She encouraged me to try things on I thought might just not be right & gave me an honest opinion along with my daughters & friend.I was going for “just a look” & came away with the perfect dress & hat.Thank you

18 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

You are very welcome and thank you for your review!
It's wonderful to hear that you enjoyed your shoppping experience with us and that we were able to help in finding your perfect outfit. Shaleen will be thrilled to hear your feedback!

Rated 5 out of 5 stars

Experts

I am a gym gal and always in leggings and training shoes so shopping for a MOB dress was very daunting for me.I had seen a dress I liked online and immediately went for that as my first pick.Roma was fantastic and very helpful.Cut a long story short hated the dress on me and all my other picks.Had a full meltdown tears snotters everything.In steps Roma and asks she she can pick something for me.She picked a dress and a colour I would never have picked and I absolutely loved it.The colour and the fit of the dress was perfect and felt like a MOB.Roma you were outstanding and I thank you so much.I even got a pair of high heels.😍

24 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

We really appreciate you taking the time to share your experience and thank you very much for the 5 star review!
We know that shopping for an outfit for such a special occasion can sometimes feel a bit overwhelming so it's wonderful to hear that we were able to help in finding your perfect outfit and will pass your lovely comments on to Roma who will be thrilled with your feedback!

Rated 5 out of 5 stars

Roma was an absolute gem

Roma was an absolute gem. I was excited & nervous at same time as my first time experiencing this. Roma put me totally at ease explained everything to myself & my sister & included my sister throughout the experience which I really liked. Roma listened to everything that I said I didn’t want & also found the perfect accessories for me. Roma’s personality was a definite plus. At no point did I feel I was being pushed into buying anything. I can’t fault the customer experience I received & wouldn’t hesitate to recommend Catherine’s of Partick to my friends.

22 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review and recommendation!
It's great to get your feedback and that you enjoyed your shopping experience with us and that our lovely Roma was able to help in finding your perfect outfit.

Rated 5 out of 5 stars

Amazing

Just had the most joyful experience shopping for my MOB outfit at Catherine's of Partick.
I was unsure about how this would go, but under the guidance of the very patient and knowledgeable Roma, and her assistant Cerys I had such a fun time and we finally chose 'The Dress'.
Once the decision was made, the seamstress Nadia, pinned the dress up on the spot, saving me an additional task, making this a 'One Stop Shop' for the complete outfit.
If you are nervous about MOB or MOG dress shopping, let me recommend Catherine's. They have such a vast selection of beautiful dresses that there will be something there you will fall in love with. The staff are super. There is no pressure, and I loved feeling so special for a little while.

10 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your lovely review and recommendation!
It's wonderful to hear that we were able to help find your perfect dress.
We really appreciate you taking the time to share your feedback of your experience, the team will be thrilled to hear the feedback!

Rated 5 out of 5 stars

Great experience

I visited the store with my daughter and was helped by Lauren.
She showed me lots of dresses in my size and really listened to what I wanted.
I left the store with a fabulous dress, shoes and bag and cant wait to wear it on my daughters special day
The whole appointment I was made to feel special, Lauren was great

15 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
It's fantastic to hear that we were able to help find your perfect outfit, Lauren will be so pleased to hear your feedback.
We hope that you have a wonderful time when the big day arrives!

Rated 5 out of 5 stars

MOB outfit

My sister had booked an appointment to look for a MOB outfit. Shaleen was the lovely lady who attended to her. She was friendly, funny and very very helpful, even I bought a dress!
Thanks Shaleen x

17 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you for the lovely review!
We really appreciate you sharing your feedback and Shaleen will be so pleased! x

Rated 5 out of 5 stars

Shaleen was amazing

Shaleen was amazing, made me feel very at ease and no pressure.
Loved my experience with her and would highly recommend her.
Absolutely love my dress, thank you so much Xx

14 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

You are very welcome!
It's wonderful to hear that we were able to help find a dress that you love and thank you so much for taking the time to share your experience, Shaleen will be thrilled to hear your feedback xx

Rated 5 out of 5 stars

Sharlene was so friendly and helpful…

Sharlene was so friendly and helpful she showed me so many options and was helpful in putting the finishing touches she was patient and did not push me into making a decision it was such a nice experience which was so much better than I hoped as I was so nervous and she made me relax and enjoy the experience
Would highly recommend

7 January 2026
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review and recommendation!
It's fantastic to hear that you enjoyed your shopping experience with us, we understand that it can be daunting shopping for an outfit for such a special occasion so it's great to hear your feedback and we really appreciate you taking the time to share.

Rated 5 out of 5 stars

Positive experience

I was attended to by Shaleen, who was very helpful and knowledgeable about the dresses as I knew the dress I was looking for Shaleen offered to show me more as an alternative, she was helpful in assisting me with shoes an a fascinator.
I was very impressed with the service I received.

8 December 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
It's wonderful to hear that you enjoyed your shopping experience and that Shaleen was able to help in finding your perfect outfit.
We hope that you have a fabulous time when your day arrives!

Rated 5 out of 5 stars

Was treated with care and attention

Was treated with care and attention. Really enjoyed the experience. Jacqueline really knew what we were looking for. I felt she was excellent and her service was faultless. Would definitely recommend and am sure I will be back.

29 November 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your 5 star review and recommendation!
We really appreciate you taking the time to share your experience, Jacquline will be so pleased to hear your lovely feedback and we look forward to seeing you again.

Rated 5 out of 5 stars

Lovely experience

I had such a wonderful experience at Catherine’s of Patrick. I called for a very last-minute appointment, and they were kind enough to squeeze me in. Shaleen was absolutely amazing—she helped me find the perfect gown and made the whole process feel effortless. I came in feeling really nervous, but she instantly put me at ease and made me feel so comfortable and confident. I’m truly grateful for her support and couldn’t recommend Catherine’s of Patrick more!

1 December 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your review and recommendation!
We really appreciate you taking the time to share your feedback, Shaleen will be thrilled to hear your lovely comments.
We appreciate that shopping for occasion wear can be daunting so it's great to hear that you had a lovely experience and that we were able to help in finding your perfect dress!

Rated 5 out of 5 stars

Grad ball

I came in for grad ball dress shopping very last-minute, and with a fast-approaching event date I was quite stressed. Shaleen and Roma were absolutely incredible they helped me pick the perfect dress that suited me, even though I was pretty fussy. They took their time, made me feel comfortable, and genuinely cared about helping me find the right fit. Their kindness, patience, and effort made the whole experience wonderful.
The company has exceptional staff who go above and beyond for their customers. Shaleen and Roma went out of their way to accommodate how quickly I needed the dress, and their professionalism and warmth made all the difference. I’m extremely grateful for their help, they are truly fabulous at what they do!

17 November 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your lovely review!
We really appreciate you taking the time to share your experience, we're always happy to help if possible so it's great to hear that on this occasion we were able to help in finding the perfect Grad ball dress, Shaleen and Roma will be so pleased to hear to hear your feedback!
We hope that you had a fantastic time at the ball!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look