Catherines of Partick Reviews 355

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, understanding, and ability to make them feel beautiful and confident, often highlighting individual assistants for their outstanding service. The overall service is described as fantastic, with many appreciating the personalized approach, lack of pressure to buy, and the enjoyable, stress-free process of finding the perfect outfit, complete with matching accessories. However, some people were dissatisfied with the limited selection for certain sizes, finding that many options looked unflattering or frumpy, and felt pressured to try on dresses they disliked. A few other people also felt that staff could be rude or uncompassionate, particularly when customers were not ready to make an immediate purchase or sought flexibility with exchanges, leading to a disappointing experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, welcoming, and... See more

Product

Clients share positive opinions on product, with many expressing delight about finding their perfect outfit,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as fantastic, wonderful,... See more

Service

Customers consistently note positive experiences with service, often highlighting the professional, friendly,... See more

Quality

Consumers find quality to be positive, with many expressing delight over their purchases, such as stunning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say about the staff here that will do them any justice. Every one from making the appointment to the care and time spent supporting me choose my MOG dress was simply fantastic. Nothing is t... See more

Company replied

Rated 5 out of 5 stars

We visited Catherine's looking for a prom dress for my daughter. Her confidence was low after an appointment at a city centre store. We were seen straight away dispite arriving without an appointmen... See more

Company replied

Rated 5 out of 5 stars

My daughter and i were shoping for my MOB dress, we were greeted with a very warm welcoming lady who passed us onto the most patient assistant Sarah. After apologising for loving every dress Sarah h... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop with such lovely staff who certainly know their fashion. Jacqueline looked after me for my MOB outfit and was excellent. She helped me so much with her expertise making it a very success... See more

Company replied


Company details

  1. Dress Shop

Written by the company

One of the largest selections of Mother of the Bride & Groom Dresses in the UK, with perfect outfits for all Special Occasions, Evening Wear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Arrived at 4:00 to see my ordered dress…

Arrived at 4:00 to see my ordered dress and Nadia was absolutely wonderful! To save me travelling back to Glasgow after alteration she kindly carried out taking my dress up there and then - despite her not feeling well and in only an hour! Candidate for the great British sewing bee I think! Thank you so much to you Nadia my dress is perfect xxxx

13 September 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

You are very welcome and thank you so much for taking the time to share your feedback, we really appreciate it!
We are always happy to help where possible and are thrilled that we were able to help on this occasion and will pass your lovely comments on to Nadia xx

Rated 5 out of 5 stars

I said yes to the dress!

It was a fabulous experience from the moment I entered the shop. Everyone was so nice and friendly and helpful. Shaleen helped me pick a Mother of the Bride dress and I absolutely love it. She also picked me the most fabulous hat. It was such a lovely experience.

4 September 2025
Unprompted review
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Reply from Catherines of Partick

Thank you very much for your 5 star review!
It's fantastic to hear that you had a fabulous experience shopping with us for your Mother of the Bride outfit, it's great to hear that our lovely Shaleen was able to help find an outfit that you absolutely love.
We hope that you have a wonderful time at the wedding!

Rated 5 out of 5 stars

As a MOB brought up in Glasgow

As a MOB brought up in Glasgow there was only ever going to be one shop for me and that was Catherines of Partick. And it certainly didn’t disappoint. From the moment I stepped into what is a beautiful shop I was calmed, reassured and made to feel special. My daughter, the bride was with me and our fantastic sales lady Shaleen made us both confident that it was only the right dress that she would recommend. As it was when I tried on my third dress I knew that was the one…. Thank you Shaleen for knowing what I didn’t… exactly what suited me…. I cannot recommend Catherines of Partick highly enough… the ladies are all down to earth, seen everything before but most importantly knowledgeable beyond measure. They know their trade so well and they pass that on to their customers so beautifully. So yes I said yes to the dress and feel a million dollars in my dress … thank you Shaleen you are just brilliant xxx

8 September 2025
Unprompted review
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Reply from Catherines of Partick

Thank you very much Susan for your lovely review and recommendation!
It's great to hear the feedback of your experience, we really appreciate you taking the time to share. We will pass your lovely comments along to Shaleen who will be thrilled! xxx

Rated 5 out of 5 stars

Beautiful experience with Catherine’s of Partick

From the moment you enter through the doors, nothing is a problem. Staff are helpful and friendly and make your experience seamless. I went to try on dresses 8 months before our wedding. My choice got reduced to my 2 favorites. Then I went with the dress that kept pulling me back to it along with the matching hat. Needless to say I walked away that day with my outfit. Pleased in the fact that I was all sorted.

6 October 2024
Unprompted review
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Reply from Catherines of Partick

Thank you very much for sharing your feedback, it's wonderful to hear that it was a beautiful experience and for the 5 star review!
We really appreciate you taking the time to share and it's great to hear that we were able to be part of the process of finding your perfect outfit for such a special occasion.
We hope that you have a fabulous time at the wedding when the big day arrives!

Rated 5 out of 5 stars

Wonderful

I had a great experience at Catherine’s of Partick choosing my dress for my son’s wedding. Sharleen was very helpful and knowledgeable encouraging me to try dresses I probably wouldn’t have tried. I bought a beautiful dress in a colour I’d never worn before and I absolutely love it. Thanks Sharleen

23 August 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
It's fantastic to hear that we were able to help in finding a dress that you absolutley love! Shaleen will be so pleased to hear your lovely comments.

Rated 5 out of 5 stars

Shaleen was so helpful

Shaleen was so helpful , so patient and very friendly person . Very professional and very complementary of my mum when she was trying on different dresses . My mum picked a beautiful dress and is very happy x
Lovely ladies working in shop , they are like a wee family x

11 August 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your lovely review!
We're thrilled to hear your feedback and it's great to hear that Shaleen and team were able to help in finding your mum's perfect dress x

Rated 5 out of 5 stars

Thank you

Thank you Lisa for making my experience a pleasure. Lisa was friendly, professional and very patient with me. A great range of dresses … amazing and I’m sure everyone who visits will find just what they are looking for. I am beyond pleased with my outfit and was told I looked amazing on the day.
Thank you Lisa!

20 July 2025
Unprompted review
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Reply from Catherines of Partick

Thank you very much for your great review and for sharing your experience!
It's fantastic to hear that about your outfit, Lisa will be thrilled to hear your lovely comments.

Rated 5 out of 5 stars

Shaleen was very helpful with myself…

Shaleen was very helpful with myself yesterday she made me feel like a queen and the 2 other girls that was fitting my trousers made me feel so comfortable and when I left the shop it made me feel my worry’s where over and made me feel amazing ..Sandra Hoey

23 August 2025
Unprompted review
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Reply from Catherines of Partick

Thank you so much Sandra for your lovely review!
We're thrilled that Shaleen and the team were able to help find the perfect outfit and that you left feeling amazing, that is so lovely to hear!

Rated 5 out of 5 stars

Had a lovely experience at Catherine of…

Had a lovely experience at Catherine of Partick today Shaleen was very helpful , a lovely lady I had a colour and style in my mind before going and Shaleen made my experience very easy she listened to what I wanted and helped in every aspect of me choosing my dress thank you Shaleen many thanks Elaine

20 August 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much Elaine for your great review!
We appreciate you taking the time to share your feedback and are thrilled to hear that it was a lovely experience and are happy that we were able to be part of the process of finding the perfect dress.
We will pass your lovely comments along to Shaleen who will be so pleased!

Rated 5 out of 5 stars

An enjoyable and successful experience. Highly recommend

My friend and I visited Catherines of Partick as my friend's daughter is being married on 13 September, and she needed a Mother of the Bride outfit. We were both a bit reluctant to make an appointment there, as we had both had experience of the store, albeit 10+ years ago and disliked the 5-pronged attack of the (then) assistants, putting pressure on. However, time was not on our side and we submitted a desperate request online on Friday 8th August for an appointment the following day.
Within 10 minutes, the store called offering us a 9 am appointment the next morning.
My friend (the MOB) is not a fan of shopping but what a pleasant experience we had. Tanya had been allocated to her and what a brilliant service she provided. Firstly, she went along the rail of dresses in my friend's size, allowing her to choose possible dresses. She then brought the dresses 3 at a time to be tried on.
Nothing was too much trouble for her and we did not, in any way, feel pressurised. When a dress was a "possible" she found matching shoes, bag and hat to let us see a full outfit.
When my friend found the dress that she loved, a choice of shoes, bag and hats were found by Tanya, as well as possible necklaces to finish off the outfit.
After about 2 hours, she had a full outfit, with jewellry) and it is beautiful.
We both commented on what a great service Tanya provided and the experience (that we were both dreading) was enjoyable and relaxed.
We would both highly recommend Catherine of Partick for a special occasion outfit.
And a special Thank You to Tanya

9 August 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your 5 star review!
We appreciate you sharing your honest feedback and are thrilled to hear that it was an enjoyable experience and that our Tanya was able to help your friend find the perfect outfit.
We hope that you both had a wonderful time at the wedding and will pass your lovely comments on to Tanya who will be thrilled!

Rated 5 out of 5 stars

The most welcoming and relaxed…

The most welcoming and relaxed experience . I was looking for a Mother of the Bride outfit and there is an amazing choice of outfits and matching accessories . Shaleen was fantastic .

6 August 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
It's wonderful to hear about your experience, we really appreciate you sharing your feedback of your Mother of the Bride appointment.

Rated 5 out of 5 stars

Very helpful staff

We were served by Shaleen. She was really helpful and knowledgeable about what the shop had in stock. Nothing was too much trouble , she was lovely ...a credit to the shop.
My dress needed a slight tweak and the dressmaker was lovely too. A super shopping experience if you're looking for an outfit for a special occasion.

7 July 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your review and recommendation!
We really appreciate you taking the time to share your feedback and will pass your lovely comments on to Shaleen and our tailor.

Rated 5 out of 5 stars

Had a fantastic experience shopping…for my mother of the bride outfit

Had a fantastic experience shopping here for my MOB outfit. Shaleen was just amazing with helping me select outfits. Each outfit was given a hat, shoes and bag to try on too. I found the perfect outfit for my Daughters wedding next year. Complete with hat, shoes, bag and jewellery to match. Cannot fault this place.

31 July 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your review!
It's great to hear that you had a fantastic experience in store, thank you for sharing your experience, we really appreciate it and we will pass your lovely comments on to Shaleen who will be thrilled.
We hope you have a wonderful time at the wedding next year!

Rated 5 out of 5 stars

Got a lovely outfit for my daughter’s…

Got a lovely outfit for my daughter’s wedding. Shaleen was very helpful. I’m looking forward to wearing it on the day.

22 May 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your 5 star review!
It's fantastic to hear that we and Shaleen were able to help find the perfect outfit for such a special occasion.
We hope that you have a wonderful time at the wedding.

Rated 1 out of 5 stars

Would happily sell me the same dress again !

I bought a dress in March for my daughters wedding at the beginning of August and didn’t have the greatest experience as there wasn’t a lot to try on in my size and didn’t like any of them so when I tried on the one I bought it was a beautiful dress and I liked it but on hindsight it is totally the wrong shape for me and after even losing a bit of weight still didn’t look great on me so I have worried about it since. I came back to the shop last weekend and took the dress and matching shoes and bag which cost me just over £1100 and tried it on before trying anything else on to let the assistant see it and it was agreed that the style and the colour really didn’t suit me. I tried a few different dresses including the same dress but in a darker colour, which did suit me a bit better but I was really disappointed that there was no come & go regarding possibly swapping the dress or even the bag & shoes to a different colour and would have to buy everything again. They did say eventually if I bought another dress they would give 10% off but was just really disappointed with them and their rigidity and no compassion for the situation I was in and the dress was still this years stock. I was also a returning customer having bought my outfit for my sons wedding 3 years ago. I would have liked a bit of honesty regarding the style when I purchased and only got that when I returned but nothing could be done.”
Yes it’s 4 months as all season stock arrives in store from Dec to Feb so pressure to buy early. The dress and shoes and bag are all UNWORN, brand new with tags still on!
and I did contact the store initially mid April but it was just over the 28 days so they wouldn’t do anything even at that early date. They would be able to sell these again no problem and absolutely no customer service. I have gone to another well known traditional MOB and MOG shop and purchased a new outfit and the difference in advice re shape and style to suit me was night and day.

12 July 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Hi Elizabeth,
Thank you for taking the time to share your feedback — please rest assured that we take all customer reviews seriously.
We understand you’re disappointed that we couldn’t offer an exchange on your outfit purchased back in March. However, as the items have now been out of the store for over four months, we are unfortunately unable to accommodate a return at this stage.
We offer a 28-day exchange policy on full-price items, which we believe is generous — especially as many boutiques like ours do not offer returns at all. This timeframe gives our customers the opportunity to confirm they’re happy with their purchase.
Had you contacted us within the four-week window after your purchase, we would have been more than happy to assist with an exchange.

Kind Regards
Candice Nicol

Rated 5 out of 5 stars

Amazing staff and brilliant experience!

We visited the store today and just want to say a huge thank you to Tanya and the rest of the team for turning our appointment into such a lovely experience. Tanya was very patient and knowledgeable and ultimately helped my mum find the perfect dress for my wedding. There was such a huge variety of outfits to choose from and the whole team were extremely friendly, easy to get along with and a credit to what they do. Thank you so much again for making us feel so welcome and at ease!

22 July 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

You are very welcome!
Thank you so much for your review and for taking the time to share your feedback.
We will pass your lovely comments on to Tanya and the team who will be thrilled.

Rated 5 out of 5 stars

No Pressure

I was very hesitant about booking an appointment anywhere, but I am so pleased that I booked only one appointment - at Catherine's of Partick. I had an idea about what I wanted - a red dress for my wedding! Shaleen gave me options, there was no pressure at all - and I walked out 30 mins later with a fabulous dress! I loved it and it felt great on my wedding day. ☺️

6 March 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Congratulations on your wedding day!
Thank you very much for your 5 star review and for taking the time to share your experience, we really appreciate it.
We're thrilled that we were able to help find a fabulous dress for such a special occasion and wish you all the best for the future! x

Rated 5 out of 5 stars

Selection excellent

Friendly and supportive from walking in the door. Asked the correct questions and understood what I was looking for. Plenty of choices and complimentary remarks.

12 May 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you for your review!
We appreciate you sharing your feedback and are happy to hear you enjoyed your experience.

Rated 5 out of 5 stars

Shaleen was very helpful

Shaleen was very helpful. Made me feel very comfortable. I'd like more mirrors. One lady was in front of the mirror a lot of the time so I had to find another. Also more seats, which I know if difficult as it gets busy.

31 May 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
We appreciate you taking the time to share your experience. We value all feedback and will look into the points that you raised.

Rated 5 out of 5 stars

Last minute hat rescue!

Really helped me out in a hurry when the wrong colour of hat had arrived from another supplier. Was able to come in and buy exactly what I needed. Felt fantastic and totally glamorous at the Royal Garden Party. My Mum also bought a large bright pink hat here for the same day and she loved it too. Thank you so much for making it so easy and fun to find our hats.

28 June 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
And you are very welcome, we are always happy to help and thrilled we were able to assist in finding fabulous hats for such a special occasion!

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