Catherines of Partick Reviews 357

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, understanding, and ability to make them feel beautiful and confident, often highlighting individual assistants for their outstanding service. The overall service is described as fantastic, with many appreciating the personalized approach, lack of pressure to buy, and the enjoyable, stress-free process of finding the perfect outfit, complete with matching accessories. However, some people were dissatisfied with the limited selection for certain sizes, finding that many options looked unflattering or frumpy, and felt pressured to try on dresses they disliked. A few other people also felt that staff could be rude or uncompassionate, particularly when customers were not ready to make an immediate purchase or sought flexibility with exchanges, leading to a disappointing experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, welcoming, and... See more

Product

Clients share positive opinions on product, with many expressing delight about finding their perfect outfit,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as fantastic, wonderful,... See more

Service

Customers consistently note positive experiences with service, often highlighting the professional, friendly,... See more

Quality

Consumers find quality to be positive, with many expressing delight over their purchases, such as stunning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say about the staff here that will do them any justice. Every one from making the appointment to the care and time spent supporting me choose my MOG dress was simply fantastic. Nothing is t... See more

Company replied

Rated 5 out of 5 stars

We visited Catherine's looking for a prom dress for my daughter. Her confidence was low after an appointment at a city centre store. We were seen straight away dispite arriving without an appointmen... See more

Company replied

Rated 5 out of 5 stars

My daughter and i were shoping for my MOB dress, we were greeted with a very warm welcoming lady who passed us onto the most patient assistant Sarah. After apologising for loving every dress Sarah h... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop with such lovely staff who certainly know their fashion. Jacqueline looked after me for my MOB outfit and was excellent. She helped me so much with her expertise making it a very success... See more

Company replied


Company details

  1. Dress Shop

Written by the company

One of the largest selections of Mother of the Bride & Groom Dresses in the UK, with perfect outfits for all Special Occasions, Evening Wear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

357 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Shaleen was very helpful

Shaleen was very helpful. Made me feel very comfortable. I'd like more mirrors. One lady was in front of the mirror a lot of the time so I had to find another. Also more seats, which I know if difficult as it gets busy.

31 May 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
We appreciate you taking the time to share your experience. We value all feedback and will look into the points that you raised.

Rated 5 out of 5 stars

Last minute hat rescue!

Really helped me out in a hurry when the wrong colour of hat had arrived from another supplier. Was able to come in and buy exactly what I needed. Felt fantastic and totally glamorous at the Royal Garden Party. My Mum also bought a large bright pink hat here for the same day and she loved it too. Thank you so much for making it so easy and fun to find our hats.

28 June 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your 5 star review!
And you are very welcome, we are always happy to help and thrilled we were able to assist in finding fabulous hats for such a special occasion!

Rated 5 out of 5 stars

From disaster to delight…

Following a disastrous early morning airport experience of delays, a missed flight, and an excessively priced last-minute ticket, I eventually arrived at Catherines of Partick, late and stressed. But that is when everything started to look bright and hopeful once again! I was warmly welcomed by Candice, who, having received my email regarding the delays and a ridiculously short shopping time, had everything in place for a pleasant and productive outcome.
I was helped by the lovely Katie, who was patient, professional, and genuinely helpful. Despite having only 40 minutes in the store, I was suitably and happily dressed for my upcoming wedding when I left.
In a world of devices and Apps, it was truly refreshing to experience in person the service of well-trained, polite staff who fully understand the concept of customer care.
Of course, I should not have been surprised, because, from my very first online contact, I had received prompt and courteous replies from Candice and other staff members. They were always ready to offer the support and information I needed.
My thanks to Catherines of Partick for such a pleasant experience, and despite the distance, I will be back.

25 June 2025
Unprompted review
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Reply from Catherines of Partick

Thank you very much for your great review! We really appreciate you taking the time to share your experience and feedback.
And you are very welcome! We are always happy to help if we can and will pass your lovely comments on to Candice, Katie and the team, who will be thrilled.
We look forward to seeing you again in future.

Rated 5 out of 5 stars

Totally recommend Catherine’s of…

Totally recommend Catherine’s of Partick this is the 3rd complete outfit I’ve bought for weddings ..Shaleen was amazing ..I can’t thank her enough ..she had the insight to recognise exactly what I was looking for without me realising .. I went thinking I was going to get a particular dress I had seen on the website but ended up with the exact opposite ..I am so grateful to her for her recommendations ..even if I say so myself the overall outfit is stunning ..so looking forward to the wedding in August ..and also many thanks to the alterations lady who did a fabulous job ..I picked up my dress on Monday 23 rd June and when I tried it on I felt fabulous

23 June 2025
Unprompted review
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Reply from Catherines of Partick

Thank you for sharing your feedback with us. We are delighted that you have found yet another complete outfit to wear to the wedding in August. Have a fantastic day.

Rated 5 out of 5 stars

Shaleen saved the day!

Shaleen made the whole experience stress free and positive from the onset. She had patience and offered a wide variety of styles/choices and Advised on best styles for body shape. She was full of positivity after I had lost hope of finding the perfect dress. However I now have the most beautiful dress and can’t wait to feel confident at my sons wedding.

28 June 2025
Unprompted review
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Reply from Catherines of Partick

Thank you for letting us know about your positive shopping trip. Have a fantastic day celebrating your son's wedding. Please do send photos in to us and we will be happy to share on our website

Rated 5 out of 5 stars

Lovely Experience

I had a lovely experience recently when shopping for my MOB outfit. I was helped by Shaleen to pick my perfect outfit. She was lovely and I felt she was honest in her opinion and really made me feel like I had picked the right one. I was really happy with the service overall from Shaleen. Just a small point but I do feel it would be good for customers to have somewhere to sit whilst waiting to be served. We were standing at the front of the shop but there wasn’t anywhere we could sit . I also do think it would be good if there were seats available for anyone who has come with you. My daughters were just standing outside the dressing room waiting for me to show them my outfits.

14 June 2025
Unprompted review
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Reply from Catherines of Partick

Thank you so much for your review and feedback!
It's wonderful to hear that you enjoyed your appointment with Shaleen and found the perfect outfit!
We value all feedback and will also take on board your points surrounding seating.

Rated 5 out of 5 stars

Would recommend this company

Would recommend this company, so helpful and informative.
Staff could not do enough for you.
Made you feel very special and valued.

28 September 2024
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

We value your feedback, many thanks

Rated 5 out of 5 stars

amazing

Great service from start to finish with clear communication from booking stage. Felt a million dollars on the day. Great selection to choose from and welcoming friendly staff ❤️

15 March 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your lovely review!
We're thrilled to hear that you enjoyed your experience and we wish you a wonderful time at the wedding when the big day arrives!

Rated 5 out of 5 stars

Fabulous experience

Fabulous experience. Sharleen totally put me at ease and helped me find the perfect outfit for my daughter's wedding.

8 February 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your feedback and 5 star review!
It's great to hear that you enjoyed your experience and we're thrilled that we were able to help find the perfect outfit.
We wish you a wonderful time at the wedding!

Rated 5 out of 5 stars

I had a fabulous experience at Catherine's of Partick …

I had a fabulous experience on Saturday looking to find out what suited me for MOG outfit. I was accompanied by my 2 daughters, and we were all made very welcome. I was served by Shaleen who was amazing. She listened to what I was looking for and consulted with my daughters too.
Such an enjoyable experience. I was made to feel so special and Shaleen was happy to bring lots of styles and colours for me to decide what exactly I was looking for.
I made a purchase and I am absolutely delighted with it..
I would highly recommend any MOB/MOG to go to Catherine's of Partick...

21 June 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much for your lovely review and recommendation!
We really appreciate you taking the time to share your feedback.
It's fantastic to hear that you enjoyed your appointment with Shaleen and found a dress that you love, we wish you a wonderful time at the wedding!

Rated 5 out of 5 stars

Shaleen was very friendly and patient…

Shaleen was very friendly and patient and I’ve never yet had a good experience or enjoyed buying outfits UNTIL today. I can’t thank the team enough there and absolutely love my outfit. So much choice and Shaleen seemed to know which outfits I’d like. Thank you

19 June 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your kind words! We’re absolutely thrilled to hear that Shaleen made your experience so enjoyable and that you found the perfect outfit. It’s wonderful to know that you felt taken care of and that Shaleen was able to guide you to exactly what you were looking for. We truly appreciate you sharing your experience and are so happy you love your new outfit!

Rated 5 out of 5 stars

They nailed it.....

I arrived a little early for my appointment and was met by Lisa who assisted me in choosing my outfit. I am MOG and was looking for something wow but was totally unsure of style or colour. We picked out a few dresses and after trying the first one where I liked the style but not the dress Lisa went and got me another one to try on. It was perfect 👌 She went and got a hat, it was certainly wow and made the dress more special. Shoes bag and jewellery followed and they were all excellent choices by Lisa and completely complimented my gorgeous dress. I did wonder if I should try a few more just to make sure this was the one but to be honest she nailed it. Left 45 mins after arriving with the full outfit a very happy and excited MOG. Totally recommend if your are looking for something special and unsure where to start. Lovely experience 🥰

13 June 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your wonderful review! We're so pleased to hear that Lisa was able to guide you through the process and help you find the perfect Mother of the Groom outfit. It sounds like everything came together beautifully, from the dress to the accessories! We're thrilled you left feeling happy and excited for the big day. Your recommendation means a lot to us, and we’re so grateful for the opportunity to be part of such a special moment.

Rated 5 out of 5 stars

Friendly and fabulous experience

Visited yesterday, Easy booking, friendly welcome, bright airy interior. Absolutely no pressure, felt had Roma’s full attention and care and that she understood what I looking for almost more than I knew myself! Her friendly manner made the whole experience of purchasing my Mother of Bride outfit into an enjoyable experience.

11 June 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your lovely feedback! We’re so happy to hear that Roma made your experience stress-free and enjoyable, and was able to truly understand what you were looking for and give you her full attention. We’re thrilled that you found the perfect outfit for such a special occasion! We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Prom Dress Shopping

Ailsa was extremely patient and really listened to what my daughter wanted for her prom dress. It was a really positive shopping experience and resulted in a very happy girl! There was a lot of choice in both style and budget. A lovely atmosphere to the shop. Highly recommend.

7 June 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your kind words! It was a pleasure to work with you and your daughter, and we're so happy to hear she found the perfect prom dress. We always strive to offer a wide range of styles and budgets to make everyone’s experience special. I’m glad the atmosphere was just right too! We hope your daughter shines at the prom!

Rated 5 out of 5 stars

Amazing experience at Catherine's of Partick

I wasn't sure how shopping would go as mother of the bride to-be. Then I met Roma at Catherines of Partick!!! Roma was absolutely fantastic, listened to what I wanted and took this on board whilst also making suggestions along the way which really helped me find my perfect outfit. I have never looked so good and Roma made the whole experience so much fun. I wouldn't go anywhere else now when purchasing outfits for special occasions - thank you so much Roma for the transformation and great styling tips.

23 May 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Many thanks for your positive feedback Jean. A transformative experience is a spectacular result for all concerned, and finding the perfect outfit must surely be the cherry on the cake!!

Rated 5 out of 5 stars

Aw what can I say… Roma what a women

Aw what can I say… Roma what a women, she was highly recommended to us and she did NOT disappoint! From start to finish she excelled at making me feel at ease when finding MOB outfit! Roma’s attention to detail and interpersonal skills were unbelievable. Cannot thank her enough!!! xoxoxox

7 June 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for your kind words! We are very pleased we could help make the process enjoyable and stress-free, and so happy you loved the experience! It was a pleasure working with you, and I’m glad we found the perfect outfit. Thank you again for sharing your experience.

Rated 5 out of 5 stars

MOB dress shopping

Shaleen welcomed us when we walked into the shop. She was friendly and very pleasant. She was so helpful. Nothing was too much bother and at no time did I feel rushed to make a decision. I am very pleased with the dress I purchased. Thankyou Shaleen for making the whole process and lovely experience

31 May 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

We appreciate you taking time to give us feedback Julie. Making such an important decision can not be rushed. Thank you so much for your kind words! I'm thrilled to hear that Shaleen made your experience enjoyable and that you love your new dress.

Rated 5 out of 5 stars

Shaleen my assistant was excellent and…

Shaleen my assistant was excellent and professional but most of all her personality gave me the experience to feel relaxed and meeting all my needs required and would use this sevice and shop again highly recommended

28 May 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thanks for sharing your experience with us Lorraine. We strive for excellent, professional service delivered with a caring personality. Sounds like Shaleen ticked all those boxes

Rated 5 out of 5 stars

First class experience

First class ! When attending appointment I had no idea whatsoever for what I was looking for - Irene was great and had the patience and experience to guide me and I couldn’t be happier with our choice - perfect !

24 May 2025
Unprompted review
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Reply from Catherines of Partick

Thank you for your feedback Mrs Friel, guidance and patience are under rated qualities, but ones we treasure and hopefully foster at Catherines of Partick

Rated 5 out of 5 stars

Shaleen was great

Shaleen was great - let me try loads of outfits and provided genuine helpful feedback. Swift and efficient! Found the perfect dress and hat. Really good experience, and felt she was “on my team” as it were.

19 May 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for the kind words! I’m thrilled you had a great experience, and I’m so happy we found the perfect dress and hat for you! It was a pleasure helping you. We value your feedback and welcome you to "team Catherine's".

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