Sent a message and got a reply very quickly, but because I have to make a appointment i need to find some that will take my there but as yet I can't find anyone so I can't view it 😭
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more
Company replied
Hi, Thank you for the opportunity to provide feedback. I recently used Cazoo to search for a car and ended up purchasing a 2014 MG3 1.5. The overall experience of searching and viewing the... See more
Company replied
Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more
Company replied
Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finding the right car was a little…
Finding the right car was a little frustrating. Not due to cazoo but the sellers.Connor from carmoney was amazing. He stuck with me all the way through. It was so helpful to have someone to just say "sorry that car is not quite right".He picked up what I missed. A big thank you to him and the whole team at cazoo.
6 May 2026
Unprompted review
Reply from Cazoo UK
Thanks so much for sharing this 😊 We’re really glad you were supported through the process and that you had someone helping you stay on track when things got tricky 🙌 We’ll make sure your kind words are passed on – they’ll really appreciate hearing this 🚗
I would like to win the car competition
I would like to win the car competition
1 May 2026
Unprompted review
Reply from Cazoo UK
Love the enthusiasm! 😊 We’ve got our fingers crossed for you – best of luck in the competition 🙌🚗
Great site and cars are good value…
Great site and cars are good value online is comfortable to search
6 May 2026
Unprompted review
Reply from Cazoo UK
Thanks so much for the kind words! 😊 We’re really pleased you’ve had a smooth experience using the platform – feedback like this means a lot to the team 🙌
Easy to use app and plenty of choice!
6 May 2026
Unprompted review
Reply from Cazoo UK
So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!
Well pesented conent
5 May 2026
Unprompted review
Reply from Cazoo UK
Woohoo! 😊 Really pleased you like how everything’s presented – we appreciate you taking a moment to share that 🙌
Can find any types of cars vans… i just…
Can find any types of cars vans… i just find myself lost in it…
8 April 2026
Unprompted review
Reply from Cazoo UK
Love to hear this! 😊 We’re really glad you’re enjoying exploring the range – there’s plenty to look through 🙌 Thanks for sharing your thoughts 🚗
I saw it advertised .
I saw it advertised .. I emailed my interest .. and I rang to speak to a human .. who was extremely helpful .. I reserved the car I fell in love with and I’ll be seeing it in 2 days time .. it was easy and I’m excited to see my new car 🤞🤞
5 May 2026
Unprompted review
Reply from Cazoo UK
Yay! Hearing this has absolutely made our day 🎉 Enjoy every moment with your new car, and thanks for the awesome review!
Great so far
Great so far - but I need ulez models and it would be great to have a category that only showed the relevant cars and bikes!
4 May 2026
Unprompted review
Reply from Cazoo UK
We’re so grateful for your feedback – it’s what helps us improve! 🙌 We’ve shared this with the team and are looking into it. Thanks for helping us get better!
Reply from Cazoo UK
So glad your new wheels are putting a smile on your face! Thanks for taking a moment to share your experience, it’s what keeps us going 😊
Reply from Cazoo UK
Love hearing this! We work hard to keep things simple and straightforward, so it’s great to know it’s working for you 😊
Dealer didn't respond so I drove over…
Dealer didn't respond so I drove over to the dealership. The car was delivered on Saturday and therefore wasn't in stock ! 2asted journey could have been avoided if they had responded by phone, email or text !
5 May 2026
Unprompted review
Reply from Cazoo UK
Oh no, we’re so sorry to hear this! 😔 We take feedback like this very seriously and want to make things right. Could you drop us an email at consumer.support@cazoo.co.uk with the details? We’ll investigate and take appropriate actions with the Dealer.
Reply from Cazoo UK
We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
We contacted cazoo several times in…
We contacted cazoo several times in relation to a car we were interested in buying.apon arrival the car was still blocked in by several other cars , the car we looked at was really smelly inside , had not been cleaned
It was advertised coming with a full 12 month. MOT which was not the case as it only had 9 month's MOT and when we questioned if it would have a 12 months MOT we were told absolutely not as it has 9 months already . We asked if they would take a little less for the cleaning and MOT and it was a big fat NO
We were then told that if we wanted to buy the car there is a £99 charge for admin !! Really and they were not backing down on this
3 May 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – that’s not what we want for anyone using Cazoo. If you could email us at consumer.support@cazoo.co.uk with the details of the dealer, we’ll look into this right away. Thanks for bringing it to our attention. 🙏
Great customer service help me out
1 May 2026
Unprompted review
Reply from Cazoo UK
That’s what we love to hear! A seamless experience with the dealer is what we strive for – thanks for letting us know! 🙌
Reply from Cazoo UK
Short & Sweet! 😊 Thanks for the feedback – really glad everything’s been good 🙌
Reply from Cazoo UK
Music to our ears! 🎶 We’re so glad you found the site easy to use – that’s exactly what we aim for. Thanks for sharing!
Seems like a good site to view for…
Seems like a good site to view for cars, certainly worth having a look just in case you spot something nice, 😀
2 May 2026
Unprompted review
Reply from Cazoo UK
Great to hear you’re enjoying browsing the site 😀 We really appreciate you taking the time to share this – hope you find the perfect car when the right one catches your eye 🙌
Reply from Cazoo UK
So glad to hear you had a great experience with one of our dealers! 😊 Making it easy to connect Dealers and buyers is exactly what we aim for – thanks for sharing!
Reply from Cazoo UK
Great to hear this! 😊 Really pleased you’re happy with the selection of vehicles and the pricing too – that’s exactly what we aim for 🙌
I love the seamless experience on…
I love the seamless experience on Cazoo. However, they should try to get more AI generated details added to the listings like AutoTraders so that buyers don't have to switch between Cazoo and Google to search about important information related to the car model. Otherwise, I love the experience on Cazoo
30 April 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! 😊 We’re really glad you’re enjoying the seamless experience on Cazoo, and thanks for taking the time to share such thoughtful feedback too – it really helps us improve 🙌
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