Sent a message and got a reply very quickly, but because I have to make a appointment i need to find some that will take my there but as yet I can't find anyone so I can't view it 😭
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more
Company replied
Hi, Thank you for the opportunity to provide feedback. I recently used Cazoo to search for a car and ended up purchasing a 2014 MG3 1.5. The overall experience of searching and viewing the... See more
Company replied
Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more
Company replied
Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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bought mercedes cls has gearbox issue…
bought mercedes cls has gearbox issue sticks in gear at times wont go into 7th gear till you are doing 80 miles an hour sent me to different garage because i stay in scotland garage say that nothing coming up on computer but there is an issue so they wanted car down to them they say that car is good which it certainly is not this has been ongoing since 8th feb when i got it back from them gearbox is worse than before refusing to give money back so im having to take them to court they are full of bull.... look elsewhere for a vehicle cannot be trsted i asked numerous times for my money back 3 months they promising to fix it
8 February 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏
Easily done website clear and simple…
Easily done website clear and simple to use
12 May 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! We work hard to keep things simple and straightforward, so it’s great to know it’s working for you 😊
Seller didn’t bother getting back to me
Seller didn’t bother getting back to me
3 May 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
Still waiting for some communication .
Still waiting for some communication .
Sent message last night
12 May 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
Great price good service
12 May 2025
Unprompted review
Reply from Cazoo UK
That’s what we love to hear! A seamless experience with the dealer is what we strive for – thanks for letting us know! 🙌
So far it’s been nice and easy just a…
So far it’s been nice and easy just a few advertisement errors by dealers but very good experience
10 May 2026
Unprompted review
Reply from Cazoo UK
Great to hear it’s been an easy experience so far 😊 Really glad things have been working well for you overall – appreciate you taking the time to share this 🙌
Easy to use website and helpful…
Easy to use website and helpful advertisers. Quick response to questions
11 May 2026
Unprompted review
Reply from Cazoo UK
Brilliant to hear things have been going smoothly 😊 Great to know you’ve been getting helpful support and quick responses along the way 🙌
Sent a message and got a reply very…
Sent a message and got a reply very quickly, but because I have to make a appointment i need to find some that will take my there but as yet I can't find anyone so I can't view it 😭
11 May 2026
Unprompted review
Reply from Cazoo UK
Really glad to hear you got a quick response 😊 Hopefully you’re able to arrange a visit soon and get a look at the car in person 🤞🚗 Wishing you the best of luck with it!
Reply from Cazoo UK
Nice one 😊 Really glad you’re enjoying it – appreciate you taking the time to drop this in 🙌
Reply from Cazoo UK
Great to hear this 😊 Really glad you’re finding everything user friendly – thanks for sharing 🙌
Great site very professional found my…
Great site very professional found my new car on this site
21 March 2026
Unprompted review
Reply from Cazoo UK
Love to hear this! 😊 Really pleased you found your new car through the site – thanks for sharing your experience 🙌
Still waiting for a response but a good…
Still waiting for a response but a good easy website to navigate
9 May 2026
Unprompted review
Reply from Cazoo UK
Thanks for the feedback 😊 Really glad to hear you’re finding the website easy to navigate. We’re sorry you’re still waiting for a response – hopefully you hear back soon 🙏
Reply from Cazoo UK
Thanks so much for the recommendation 😊 Really appreciate you taking the time to share this 🙌
Car search Great web site
Great web site - I put in what I was searching for, very easy to use.
8 May 2026
Unprompted review
Reply from Cazoo UK
Music to our ears! 🎶 We’re so glad you found the site easy to use – that’s exactly what we aim for. Thanks for sharing!
Sent a message and with two minutes I…
Sent a message and with two minutes I got a call back by a very friendly guy who. Was very polite and arranged a meeting for the next day
8 May 2026
Unprompted review
Reply from Cazoo UK
That’s fantastic to hear 😊 Really glad you had such a quick and positive experience – it’s always great when everything comes together smoothly 🙌 Thanks for sharing your feedback 🚗
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
Having so many relevant choices in filtering…
Having so many relevant choices in filtering results is very helpful.
It is a very simple app to use and very well laid out.
The only reason I haven't award 5 stars is that I have not used it to buy a car...yet.
8 May 2026
Unprompted review
Reply from Cazoo UK
Really appreciate you taking the time to share this 😊 Great to know you’re enjoying the experience so far and finding the search tools helpful and easy to use 🙌 Hopefully when the right car comes along, we’ll be able to earn that fifth star 🚗✨
Easy to navigate website, great cars!
Website is clear and easy to navigate. Great range of vehicles at prices to suit all pockets. I finally understood difference between PCP and HP!! Will be searching the site in the coming weeks as very user friendly.
7 May 2026
Unprompted review
Reply from Cazoo UK
Thanks so much for the lovely feedback 😊 Really pleased to hear you found everything straightforward and helpful while browsing – and even better that it helped make things clearer along the way 🙌 Wishing you all the best with your search over the coming weeks 🚗
This app is now my first call when…
This app is now my first call when looking for a car. I have bought two cars from this app now. It's a brilliant way to filter what you are looking for and to check to make sure the car you are looking at buying is not just fairly priced but has no warnings on it, like if it had previously been written off. Love the app.
3 March 2026
Unprompted review
Reply from Cazoo UK
That’s brilliant to hear 😊 Really appreciate you taking the time to share this – great to know it’s working well for you and helping with your car searches 🙌
We were interested in a Ford Ranger
We were interested in a Ford Ranger, I made contact on Monday via the web form and a quick telephone call on monday 4th may 3pm. they were just closing and I said that we would come Thursday and to call before we came. I rang today at 9.15am to ask if still available, it was and I said ok we should be there just before 12noon. we arrived at 11.50am,we went in to the office and said what vehicle we were there to view/buy. the girl couldn't find the keys and went outside to ask the chap outside and he said that it had been sold , absolutely fuming is an understatement, they knew we were coming. an apology doesn't cut it
7 May 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – that’s not what we want for anyone using Cazoo. If you could email us at consumer.support@cazoo.co.uk with the details of the dealer, we’ll look into this right away. Thanks for bringing it to our attention. 🙏
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