Sent a message and got a reply very quickly, but because I have to make a appointment i need to find some that will take my there but as yet I can't find anyone so I can't view it 😭
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more
Company replied
Hi, Thank you for the opportunity to provide feedback. I recently used Cazoo to search for a car and ended up purchasing a 2014 MG3 1.5. The overall experience of searching and viewing the... See more
Company replied
Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more
Company replied
Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cazoo UK
So glad to hear you had a great experience with one of our dealers! 😊 Making it easy to connect Dealers and buyers is exactly what we aim for – thanks for sharing!
A pleasant alternative to the red and…
A pleasant alternative to the red and blue company
27 April 2026
Unprompted review
Reply from Cazoo UK
Thanks for your feedback 😊 Glad you found a pleasant alternative and had a good experience browsing 🚗👍
I recommend this application.💯💯👍👍
10 February 2026
Unprompted review
Reply from Cazoo UK
Thanks for your feedback 😄💯 We really appreciate the recommendation — and we love the emojis 👍🚗🔥
Keep me informed about the car make and…
Keep me informed about the car make and model that I'm interested in, or even better one's that are on the market.
The site is so easy to use and understand not like some other ones.
27 April 2026
Unprompted review
Reply from Cazoo UK
So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!
Simple to use and search
Simple to use and search - really helpful in my search for a car
27 April 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! We work hard to keep things simple and straightforward, so it’s great to know it’s working for you 😊
Reply from Cazoo UK
Woohoo! We’re thrilled to hear you found the site super simple to use 🎉 Making things easy is what we’re all about – thanks for the kind words!
Great search engine really helps when…
Great search engine really helps when looking for a new car
27 April 2026
Unprompted review
Reply from Cazoo UK
Thanks for your feedback 😊 Great to hear the search engine is helping you find a new car 🚗 We work hard to make the experience as easy to use as possible, so it’s great to know it’s working well for you 🙌
🌟🌟🌟🌟🌟👍👍👍👍👍
21 April 2026
Unprompted review
Reply from Cazoo UK
Love this 😄🌟 and we’re absolutely here for all those emojis 👍🚗🔥 Thanks for sharing the positivity — it’s made our day!
Reply from Cazoo UK
Love that! 😄 So glad you’re enjoying browsing and finding lots of great cars 🚗🔥 Thanks for sharing!
Reply from Cazoo UK
This is what we love to hear! Keeping things simple is our mission, so we’re over the moon you had a great experience. Thanks for sharing!
Reply from Cazoo UK
Thanks for your feedback 😊 Great to hear you received good service 🚗🙌
Every link I clicked on to view a van…
Every link I clicked on to view a van for sale, resulted in the messsge
“ Uh oh. You’ve taken a wrong turn.
404 error. Page can't be found.”
Complete and utter waste of time.
15 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear this 😔 That’s definitely not the experience we want for users when browsing vehicles.
Thanks for flagging it — we’ll pass this on to the relevant team so they can investigate and ensure listings are working correctly 🚗💻
Was inquiring about delivery as I'm a…
Was inquiring about delivery as I'm a new driver but unfortunately this isn't available
24 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear this 😔 We understand how disappointing that must be.
Each dealership sets their own services, so availability can vary – there may be other dealers who do offer delivery 🚗
Thanks for taking the time to share your feedback.
Enquiries very rarely get replied to…
Enquiries very rarely get replied to even when a second enquiry is sent.
24 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
Did not feel like a valued customer
The seller had already reserved it for someone, and made ne feel like it was not in my range . Well I could afford it and now don't want it .
24 April 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear this 😔 That’s not the kind of experience anyone should have when enquiring about a vehicle. If you’d like, you can contact us at consumer.support@cazoo.co.uk to log a complaint and we’ll be happy to look into this further 🚗💬
I am still waiting for feedback re…
I am still waiting for feedback re whether the van can be brought to your Bristol site so I can view the van and purchase?
21 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’re still waiting for an update 😔 We know how important that is. We’d recommend following up with the dealer directly, as they’ll be best placed to confirm viewing arrangements 📞🚐
I have not received any contact or not…
I have not received any contact or not received anything from the garage about this van
23 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer – we know how frustrating that can be. 😔 Sometimes delays happen due to busy times in the Dealership, but we recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like, you can also email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll log your complaint and follow up to ensure your message gets through. 🙏
Thanks for letting us know, and good luck with your search! 🚗
I am happy with the response to my text…
I am happy with the response to my text about a car that I may be interested in purchasing
23 April 2026
Unprompted review
Reply from Cazoo UK
That’s great to hear! 😊 We’re glad the dealer got back to you quickly and helped with your enquiry 🚗🙌
Peter was very helpful and extremely…
Peter was very helpful and extremely patient he supported me through my process and was incredibly kind 10/10 recommend.
22 April 2026
Unprompted review
Reply from Cazoo UK
That’s what we love to hear! 😊 Great to know the dealer provided such helpful and patient service throughout your experience. Thanks for sharing and the recommendation 🚗🙌
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
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