Sent a message and got a reply very quickly, but because I have to make a appointment i need to find some that will take my there but as yet I can't find anyone so I can't view it 😭
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Reviews shaping this summary
Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more
Company replied
Hi, Thank you for the opportunity to provide feedback. I recently used Cazoo to search for a car and ended up purchasing a 2014 MG3 1.5. The overall experience of searching and viewing the... See more
Company replied
Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more
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Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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2014 MG3 1.5 Manual
Hi,
Thank you for the opportunity to provide feedback.
I recently used Cazoo to search for a car and ended up purchasing a 2014 MG3 1.5. The overall experience of searching and viewing the car was easy and helpful, and I’m satisfied with the process.
However, I was disappointed to find that the car did not come with a spare tyre or the essential tools, including the jack, which I believe should have been included. This was not made clear at the time of purchase.
Aside from that issue, everything else was good.
Kind regards,
31 March 2026
Unprompted review
Reply from Cazoo UK
Thank you for taking the time to share your feedback 😊 We’re really glad to hear the search and viewing process was easy and that you had a positive overall experience.
We’re sorry to hear about the issue with the spare tyre and tools not being made clear at the time of purchase 😔
If you’d like to log a complaint or have this looked into further, please feel free to contact us at consumer.support@cazoo.co.uk and we’ll be happy to help.
Thanks again for choosing Cazoo and for sharing your experience 🚗🙌
tried to ask for details on a car I…
tried to ask for details on a car I wanted to buy got no reply from dealer at all
31 March 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer – we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
Excellent response and communication…
Excellent response and communication from Zoe and Caroline, no pushy patter, just dealt with the issue and all went well
31 March 2026
Unprompted review
Reply from Cazoo UK
Amazing to hear the Dealership provided such excellent communication and support! 😊 We’re all about connecting you with the right people, so it’s great to know everything was handled smoothly. Thanks for sharing! 🚗🙌
Excellent easy
31 March 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! 😊 We’re so glad you found it excellent and easy to use – that’s exactly what we aim for. Thanks for sharing! ✨
No one can be botherd to answer phone
31 March 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting through on the phone – we know how frustrating that can be. 😔 We recommend trying the ‘contact dealer’ form on the listing page as an alternative. If you’d like, you can also email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll follow up to ensure your message gets through. 🙏 Thanks for letting us know!
Great selection of vehicles
Great selection of vehicles , filters were a great help , found a van that I liked , unfortunately the company didn’t reply to my email so I ended up buying a van elsewhere . Great site , will definitely use again
30 March 2026
Unprompted review
Reply from Cazoo UK
Woohoo! We’re so glad you enjoyed the great selection of vehicles and found the filters helpful. 🚚 IIt’s disappointing to hear the company didn’t reply to your email - if you’d like to log a complaint about the company not replying to your email, feel free to reach out to us at consumer.support@cazoo.co.uk. We’re here to help and appreciate you letting us know!
It was easy to look and search for the…
It was easy to look and search for the car that I wanted and so easy to get in contact with seller. Would definitely use again
27 February 2026
Unprompted review
Reply from Cazoo UK
Awesome to hear! 😊 We’re thrilled you found it easy to search for the car you wanted and connect with the Dealer. 🚗 Thanks for sharing, and we can’t wait to help you again in the future!
The company didn’t have a number to…
The company didn’t have a number to call on. Regarding interest in a car. The Email responses not quick enough
23 February 2026
Unprompted review
Reply from Cazoo UK
Thanks for sharing your experience! We’re sorry to hear about the difficulty in reaching the company and the slow email responses – we know how important timely communication is. 📧 If you’d like to log a complaint, please reach out to us at consumer.support@cazoo.co.uk, and we’ll be happy to assist further. 👍
when i search for home delivery it…
when i search for home delivery it does not show up not even on the ads and a lot of the ads dont bother to reply
29 March 2026
Unprompted review
Reply from Cazoo UK
Thanks for your feedback! 😊 We’re sorry to hear about the trouble finding home delivery options and the lack of responses from some ads – we understand how frustrating that can be. 🚗 We’ll make sure to pass your feedback on to the relevant teams. If you’d like to log a complaint or need further assistance, feel free to reach out to us at consumer.support@cazoo.co.uk. We’re here to help! 👍
Quick and efficient service from start…
Quick and efficient service from start to finish - completed within the week!
22 March 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! Great to hear the dealer provided quick and efficient service! 😊 Thanks for sharing your experience.
Thanks.not herd anything back yet…
Thanks.not herd anything back yet hopefully tomorrow when they open
29 March 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer – we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
Cazoo website is amazing
Cazoo website is amazing, however, messaged the seller, and they didn't get back to me.
6 February 2026
Unprompted review
Reply from Cazoo UK
Thanks for the kind words about our website! 😊 We’re sorry to hear the Dealer hasn’t responded—that’s not what we want for anyone using Cazoo.
We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
Easy to use app
Easy to use app, good choice and a different variety to Autotrader
26 February 2026
Unprompted review
Reply from Cazoo UK
Thanks for the great feedback! 😊 We’re thrilled to hear you found the app easy to use and enjoyed the variety we offer. That’s exactly what we aim for!
Found a lovely Mercedes-Benz on here
Found a lovely Mercedes-Benz on here, for the best price around. I just love the way everything was conducted. Will definitely recommend.
23 March 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! 😊 Finding your perfect Mercedes-Benz at the best price is what it’s all about. 🏎️ We’re thrilled everything went smoothly—thanks for recommending us!
Unroadworthy vehicle
Unroadworthy vehicle, totally got scammed by seller is urge every buyer to avoid this seller very dodgy indeed
27 February 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – that’s not what we want for anyone using Cazoo. If you could email us at consumer.support@cazoo.co.uk with the details of the dealer, we’ll look into this right away. Thanks for bringing it to our attention. 🙏
Nothing special just a car at right…
Nothing special just a car at right price
28 February 2026
Unprompted review
Reply from Cazoo UK
We appreciate your feedback! Sometimes it’s just about finding the right car at the right price. 🚗
No mention as far as I could see that the car was salvaged
The servicer provided by this company was very good, friendly, especially the drivers that delivered the car.
The only complaint that I have got is that as far as I could see there was no mentioned that the car was salvaged. I was not aware of this until the motor certificate arrived.
Also no mention in the add that there was no service history , or documents with the car.
14 March 2026
Unprompted review
Reply from Cazoo UK
Thank you for your feedback and for highlighting this. 😊 We’re glad to hear the dealer provided good service, especially with the friendly delivery team. 🚗
However, we’re sorry to hear about the lack of transparency regarding the car’s salvage status and missing documents.
If you’d like us to look in to this further, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Quick and easy buying and selling
Really quick and easy buying and selling of our car and this car from a very good dealership very well attended and we got a great deal thank you
13 March 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! 😊 We’re so glad to hear the buying and selling process was quick and easy for you. 🚗 Sounds like you found a great dealership and an even better deal—thank you
Doing really good keeps us well informed
Doing really good keeps us well informed
24 March 2026
Unprompted review
Reply from Cazoo UK
Thank you for your feedback! ✨ It’s great to hear the dealer is doing a great job and keeping you well-informed throughout the process. 🛞
Very profesional and frendly team.
27 March 2026
Unprompted review
Reply from Cazoo UK
So glad to hear you had a great experience with the dealership! 😊 We’re all about connecting you with the right dealerships, so this is music to our ears. 🎶🚗
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