Cbeautymall Reviews 81

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent pigmentation and effectiveness. Many appreciate the careful selection of brands and the wide range of unique items available. The delivery service is frequently highlighted for its speed, with many reporting quick arrival times, even for international shipments, and products arriving well-packed and undamaged. However, some customers experienced issues with their orders, including extended shipping times, missing items, or shattered products upon arrival. A few also expressed dissatisfaction with customer service, citing unhelpful responses, incorrect information, or difficulties with address changes and refunds.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers frequently praise the high... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality and pigmentation of eyeshadows... See more

Order

Reviewers highlight ambiguous aspects of order experiences. While some customers consistently receive their... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time on CBeauty Mall, definitely not the last! I received my parcel in France 2 weeks after placing my order and happily surprised to see that everything was very carefully packed. I chose diffe... See more

Rated 5 out of 5 stars

I always have a perfect experience with C beauty mall, I love that I can trust that their products are legitimate & their shipping is very reasonable, much faster than other foreign shipping that I us... See more

Rated 5 out of 5 stars

I love Cbeautymall so much! I love that it has a range of brands that are underground for those in the United States and that we have a way to access them. Shipping has always been quick and their cus... See more

Rated 5 out of 5 stars

I appreciate the updates I received on my order. I purchased an item that had to be pre-ordered so it took a while to receive my item. However, once it shipped it did arrive in a timely matter. My pro... See more


4.3

Excellent

TrustScore 4.5 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Favorite C-beauty shop

Great range of products and good prices. Very fast shipping and safe packaging. They always seem to include a gift that complements the other ordered products and allows me to try new products I would not have known about otherwise. My favorite shop for C-beauty.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience shopping at…

I had a great experience shopping at Cbeautymall! 💖 The products arrived quickly, well-packed, and exactly as described. Everything was high quality and authentic. Customer service was friendly and responsive, making the whole process smooth and enjoyable. Highly recommend for beauty lovers! 🌸✨

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Good experience to sweden

Ordered the Noiricorn palette. Arrived within 2 weeks. Yunexpress was the courier and citymail was the last mile carrier. No extra fees, delivered to the door. Was packed nicely with bubble wrap. I recommend. Good store to find alt/goth c beauty.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Its my second time to purchase on c…

Its my second time to purchase on c beauty mall.
The product are really good quality.
They came pretty fast and dithout any charge (from china to France)
Its really well condition.
I can only recommand to buy on this website !

9 July 2025
Unprompted review
Rated 3 out of 5 stars

Great packing but shipping is a hit or miss

Honestly it great company and I had no issues with customer support but the shipping is a hit or miss. I placed 3 orders with the in last few months or so, one got here in about 2 weeks while one took about a month to get here. While my first one got here in about a week of ordering. So while everything is packaged well and I had nothing wrong with my orders I wouldn’t count on expedited shipping even if you pay for it. I still like a lot of the products on there website so I’ll probably ordered from them again but just go with regular shipping from now on

8 July 2025
Unprompted review
Rated 1 out of 5 stars

scam company not reputable

scam company refuses to pay affiliate marketing commission when i sell for them. i think a company that is not reputable to its partners is not reputable to its customers.

11 July 2025
Unprompted review
Rated 1 out of 5 stars

They use terrible third party delivery

It has almost been a month since I placed my order. They use a third party shipper from China that doesn't deliver to PO boxes, but they don't tell the people buying from them. So it was sitting in the warehouse for 2 weeks. I couldn't change the delivery address, only the company sending to me. They weren't responding to my emails until I asked for a refund. Then everything appeared to be working. However the delivery company said I would get my package in 2 days. It's been four. At this point I'm going to ask again for a refund then go through my credit card company. If you're shipping things and using a third party delivery system, you should know if they deliver to PO boxes and if not, you should not allow people to put in a PO Box as a delivery address. And you should answer emails before it escalates to asking for refunds.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

missing items, no help from customer service

My package was missing most of my order (I ordered 3 eyeshadow palettes and received only 2). I contacted customer service asap, submitted photos, and now it has been over a month and I have not gotten any news or had my issue resolved. Definitely would avoid ordering here in the future just because the customer service is terrible.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Have purchased twice in April and May…

Have purchased twice in April and May 2025. Packages take a week or two to arrive. Everything has arrived well packed and intact. Prices are higher than other places, but the store is reliable and you don't have to pay customs yourself, which is well worth it for me.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

First time on CBeauty Mall

First time on CBeauty Mall, definitely not the last! I received my parcel in France 2 weeks after placing my order and happily surprised to see that everything was very carefully packed. I chose different brands, from eyeshadow to lip muds: all brands are carefully selected for their quality! I'm now checking regularly for new items! 🙂

9 May 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look