I just started trying the blue mascara which I like. I first used it under the timeless black which was nice. Now, by itself. It seems easier to remove at night and I'm wondering what the difference... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I continue to be impressed and amazed by their customer service. After sending my email regarding my package being "stuck" at the last destination, not only did I get a response immediately, but mir... See more
Company replied
The mascara ordered was never delivered to my home. No it was delivered somewhere! I couldn’t figure out where. In exasperation, I notified the company, and though the first suggestion was, I ask all... See more
Company replied
I've been searching for a non-clumping mascara for some time and always been disapointed. I've never liked thick, cakey lashes--I just want color.This time, it was absolutely non-clumping. I didn't ha... See more
Company replied
Company details
Written by the company
💋 Beauty isn’t about looking younger—it’s about embracing where you are now. Thoughtful cosmetics for mature skin.
Contact info
315 Montgomery St, 94104, San Francisco, United States
- info@cellmeticsbeauty.com
- cellmeticsbeauty.com
4.4
Excellent
833 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The mascara did not make my lashes look…
The mascara did not make my lashes look longer or fuller. I can barely tell it's there.
17 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Pamela,
We’re sorry to hear the mascara didn’t give you the length or fullness you were hoping for. 💕 For a more noticeable effect, try applying a few thin, buildable coats, allowing each coat to set slightly before adding the next. This can help create more volume while keeping lashes defined and separated.
We appreciate you sharing your honest feedback and hope these tips help you get the look you’re after!
Best regards,
Cellmetics Team
EASY TO BUY AND THE MASCARA IS GREAT
17 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Bill,
Thank you so much for your wonderful feedback! 💕 We’re thrilled to hear you found the mascara easy to order and are loving it!
Best regards,
Cellmetics Team
I love the mascara
I love the mascara. For the first time, in many long years, there is no, ( none flaking and dark smudges around the rim of the eyes. I have FINALLY found a mascara that works. Definitely will be a repeat customer!
10 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Monica,
Thank you so much for sharing your experience! 💕 We’re thrilled you’ve finally found a mascara that stays put without flaking or leaving dark smudges. We’re so happy to have you as a repeat customer!
Best regards,
Cellmetics Team
Love that it doesn't smudge or run
Love that it doesn't smudge or run.
Not quite as easy to remove as I'd hoped. That would give it a fifth star!
17 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Sharon,
Thank you for your feedback! 💕 We’re so glad you’re enjoying the smudge- and run-resistant wear. Since the mascara is water-resistant, removal can take a little extra care. We recommend soaking a cotton pad with makeup remover and holding it over your closed eye for 15–20 seconds before gently wiping downward.
We hope this helps make removal easier!
Best regards,
Cellmetics Team
Beautifully packaged
Beautifully packaged, the box and the mascara tube design are elegant. I'm enjoying the clean application on my lashes, no gobs of clogged fluid when I pull out the wand. Overall a great product.
16 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Elyse,
Thank you for your lovely feedback! 💕 We’re so glad you’re enjoying both the elegant packaging and the clean, smooth application. We truly appreciate your support!
Best regards,
Cellmetics Team
Very easy to apply and does not clump…
Very easy to apply and does not clump like other mascara that I have used also stays on very well
16 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Barbara,
Thank you so much for your wonderful feedback! 💕 We truly appreciate your support!
Best regards,
Cellmetics Team
Great mascara for sensitive eyes. Great overall!
This is the very first mascara that hasn’t gone on all clumpy. I usually have to wipe part of it off of the wand. Just for kicks, I tried it right out of the tube and it’s fantastic! My eyes are very sensitive to some products and there is absolutely no itching or redness or anything I’ve noticed. That part is also a first. It’s wonderful and it goes on really nicely and looks great!
16 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Anne,
Thank you for sharing such a lovely review! 💕 We're so glad you're enjoying it!
Best regards,
Cellmetics Team
I don't wear make-up every day
I don't wear make-up every day, so I have limited experience so far. Seems very nice, doesn't smudge or clump, but does seem a little wet going on and causes lashes to try to cling to each other.... Otherwise, so far, seems very nice.
10 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Dori,
Thank you for sharing your first impressions! 💕 We're glad to hear the mascara isn't smudging or clumping. If it feels a little wet during application, try wiping a small amount of excess product from the wand before applying and allowing the first coat to set before adding another. This can also help keep the lashes separated.
We appreciate you giving it a try and hope you continue enjoying it as you use it more!
Best regards,
Cellmetics Team
Awesome Product
Love, love, love the eyeliner goes on so smoothly and stays on all day. Great product.
16 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Mary,
Thank you so much! 💕 We're thrilled to hear you're loving the eyeliner and its smooth application and long-lasting wear. We truly appreciate your support!
Best regards,
Cellmetics Team
Quick response! I was honestly surprised at the quick…
I was honestly surprised at the quick response to my email. Also as quick was a solution to my “problem!” My response back was that I look forward to shopping this company again even though I haven’t even received my products. That says a lot for customer service!
13 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Susan,
Thank you so much for sharing your experience! 💕 We're thrilled that our team was able to respond quickly and find a solution for you. Your kind words about our customer service mean a lot to us, and we look forward to helping you again when your products arrive!
Best regards,
Cellmetics Team
So far I have only ordered mascara
So far I have only ordered mascara, which I LOVE!!!! I currently get my over 50 (Iam 73) products from Prime Prometics but am not totally sold on many of them. Would love to try more of yours if there is a special at some time!
7 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Kathi,
Thank you for the wonderful feedback! Keep an eye out for special offers! ✨
Best regards,
Cellmetics Team
Purchased cream eyeliner several times
Purchased cream eyeliner several times. Great for mature sensitive eyes Goes in smooth and lass all day.
15 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Jennifer,
Thank you for sharing your experience! 💕 We truly appreciate your continued support!
Best regards,
Cellmetics Team
Honestly I love the blue liner
Honestly I love the blue liner, it just took a bit to get it working.
14 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Debra,
Thank you so much for your feedback! 💙 We're thrilled to hear you're loving the blue liner. We're glad you gave it a little time to get the application just right, and we hope you continue enjoying it!
Best regards,
Cellmetics Team
Best massacre I’ve ever had!
15 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Anne,
Thank you so much for the fantastic review! 💕 We're thrilled to hear you've found your best mascara yet! We truly appreciate your support and are so happy you're loving it.
Best regards,
Cellmetics Team
Reply from Cellmetics Beauty
Hello Ilene,
Thank you for your lovely feedback! 💕 We're so happy to hear you're enjoying the cosmetics and that they've been a great fit for you. We truly appreciate your support!
Best regards,
Cellmetics Team
Awesome service
Awesome service, great products, love what it does to my appearance
15 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Karen,
Thank you so much! 💕 We're thrilled to hear you're loving both our products and the way they make you feel. We truly appreciate your kind words and support!
Best regards,
Cellmetics Team
The mascara is very good
The mascara is very good, does not flake off during the day.
1 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello there,
Thank you for your feedback! 💕 We're so glad to hear you're enjoying the mascara and that it's staying put without flaking throughout the day. Thank you for choosing Cellmetics!
Best regards,
Cellmetics Team
Much better coverage and match than I…
Much better coverage and match than I expected. My new go to.
1 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Nancy,
Thank you so much for sharing your experience! 💕 That's wonderful to hear!
Best regards,
Cellmetics Team
This is the first mascara that doesn’t…
This is the first mascara that doesn’t clump. It comes off easily with water. I didn’t experience lengthening however. I like it though and will continue to buy.
12 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Nina,
Thank you for sharing your experience! 💕 We're so happy to hear you've found a mascara that doesn't clump and that you like the overall result. We appreciate your honest feedback about the lengthening effect and are especially glad to hear you'll continue using it. Thank you for your support!
Best regards,
Cellmetics Team
Best eyelash brush I've had!
5 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Lisa,
Thank you for the wonderful feedback! 💕 We're so happy to hear you've found your favorite eyelash brush. We truly appreciate your support!
Best regards,
Cellmetics Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.