Cells4Life Reviews 128

I knew that I wanted to harvest my baby's cells once they were born and went to the Lidl Baby Show with a company in mind that I thought I wanted to use but I am so glad I approached Cells4Life. The ladies that were there were so informative and I felt that they took the time to treat me as an individual.
I proceeded with Cells4Life and even after the cells and placenta have been harvested they are still on hand to answer any questions that I have.

Excellent customer service, good communication; very helpful answering all of our questions.
The person who took the cells was on time and he done everything properly so the cells bring the best results!
Totally recommend this company!

Cells4life were very helpful answering all of our questions

We’ve requested the service 12 hours before our son’s birth and although we needed to think through all plans which are available with cell 4life, they were patient and got everything done for us.
It was an amazing and stress free experience.

The person who took the cells was great as she was on time and she done everything so the cells bring the best results Which they did
Thank you

Very professional responsive & effective. Thank you so much for your amazing services.

We thought this was a leading company for stem cell storage but expect a price hike after you’ve agreed your cost structure. Page 13 of your agreement says so!! My son is 9 months old, so they didn’t even wait the full year before increasing our cost, not sure how we are expected to rate them highly with such a poor service. I recommend seeking another service but unfortunately we are tied in!

Very good, thanks!

The whole experience was easy.
From start to finish

Excellent customer service, good communication, couldn’t fault it. Used again for our second child and very pleased with Cells4Life and the phlebotomists.

Very happy with service. Delivery of collection pack was very quick. Collection day was good as well.

The booking experience went successful, however when it came to the cell collection we had issues. We rang up our phlebotomist when I started contractions, then messaged him when I was told to go into hospital, very soon after we found out I was already 3cm, however, the phlebotomist did not believe that my labour was progressing so quickly due to it being my first. An hour later I became 8cm and we contacted them again and he still felt like he didn’t leave to come to the hospital even though he lived over an hour away. Half an hour later I started pushing my baby out and my partner contacted them to tell him and once again did not believe us but begrudgingly packed his stuff to leave. I had to wait an hour and a half with the placenta inside me after I had given birth due to him not leaving when we requested. We where upset with the outcome but where still keen for the service and waited for the arrival of the genetic testing which would take 3-4 weeks to arrive, 5 weeks later however we had still not heard anything and had made contact with Cells4Life. We then found out that the results bags been ready almost 2 weeks prior. We have very mixed opinions on the service, but cannot make a set opinion until we have utilised our stems cells.

Fantastic service. Very professional

Great service and communication, the whole process was super easy and they were very helpful at clearing doubts and providing all the information we needed. Worth the money.

Customer service not helpful at all. They force you to buy it and then their tone changes.

Totally recommend this company. They where great from the beginning till the end. Tony gave us all the informations and beyond whenever we had a question.

I would strongly recommend Cells4Life is avoided. My sample was contaminated when it was taken. The phlebotomist changed at the last minute and the one we did get sent me a messaging saying (and I quote): "Please clamp the placenta and rap in inco sheet to keep warm". What?! Despite going in for a planned c-section (so the company knew the date), and despite regular updates that morning, the phlebotomist still arrived late (i.e. after the birth) and seemed unprofessional. Subsequently I've found their office staff aggressive and intimidating. They're extremely pushy and sale-sy. The explanation provided by the company about my contaminated sample was wildly insufficient. It is a common occurrence (so they say) and far more information should be provided by them if that's the case. They should also give you longer than 14 days to decide what to do. 14-days after having given birth is insufficient! In addition, you are unable to get out of the 25-year storage fee charges, even if you have your samples destroyed!