Couldn’t ask for a better service from start to finish I felt comfortable with very friendly understanding staff . Lady named Sam was incredibly compassionate and when I needed to contact them it was... See more
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Review summary
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always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late... See more
Company replied
From the moment they picked our mom up from home they were very respectful, kind and considerate. The ladies especially Nancy looked after us in our time of need even when we couldn’t make decisions o... See more
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We used the Oxley branch and Ros made the process as painless as possible for us. The fact that she remembered who we were and which ashes we were there to collect without us having to say a word was... See more
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Company details
- #9 of 17 best companies in Funeral Director
- #8 of 12 best companies in Funeral home
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
553 reviews
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Replied to 100% of negative reviews
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Tracey from the oxley branch is the…
Tracey from the oxley branch is the best, when we planned my nans funeral she gave us the time we needed and helped us with all that needed to be arranged. She was at the end of the phone if we needed to change anything. Also when we went too see my nan the day before she made everything so lovely for us. And was there for me when I needed a hug
Would highly recommend
5 March 2026
Reply from FuneralCoop
Thank you so much for your heartfelt feedback. We are truly sorry for the loss of your nan, and we’re so pleased to hear that Tracey was able to support you with such care and compassion throughout. Giving you the time you needed, being there whenever you had questions, and creating a peaceful and thoughtful moment to say goodbye are all so important and it’s clear Tracey made a real difference. Your kind words about her support, especially during such an emotional time, will mean a great deal to her and the whole team.
Thank you again for your recommendation, it is truly appreciated.
Take care,
FuneralCoop
We lost my sister Christine back in…
We lost my sister Christine back in January this year, it took some time to cremate her body but apart from this the undertakers, funeral directors, coroners and police were sympathetic and understanding on what had happened they gave us the honest truth on how she died.
28 January 2026
Reply from FuneralCoop
Thank you for taking the time to share your experience. We are very sorry for the loss. This must have been an incredibly difficult time for you and your family. We’re grateful to hear that the teams involved were able to support you with sympathy, understanding, and honesty throughout the process. Providing clear information and compassionate care is so important, especially in challenging circumstances like these. Thank you again for your kind words.
Take care,
FuneralCoop
Sarah and Rebekah and the staff on the…
Sarah and Rebekah and the staff on the actual funeral date were very compassionate, friendly and very efficient.
23 March 2026
Reply from FuneralCoop
Thank you for your kind feedback. We’re so pleased to hear that Sarah, Rebekah, and the team provided compassionate, friendly, and efficient support on the day of the funeral. We know how important it is for everything to run smoothly, and it means a great deal to know the team helped make the day as comfortable as possible. Thank you for taking the time to share your experience, it is truly appreciated.
Take care,
FuneralCoop
Very nice people very understsnding…
Very nice people very understsnding easy to talk to
29 January 2026
Reply from FuneralCoop
Thank you for your kind words. We’re so pleased to hear that you found our team nice, understanding, and easy to talk to, this is exactly the level of care and support we aim to provide to every family. Your feedback really means a lot to us, so thank you for taking the time to share it.
Take care,
FuneralCoop
Genuinely caring and respectful
Genuinely caring and respectful. My Mum's wishes did not make for easy arrangements but Maria and the whole team smoothed the path. The only suggestion I would make is to make advice on the door more clear. Do you knock or ring. Can you speak to someone to make initial contact to make an appointment?
24 March 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback. We’re truly sorry for your loss and are so pleased to hear that Maria and the team were able to support you with care and respect, especially with arrangements that were not straightforward. It means a great deal to know they helped make things a little easier during such a difficult time. We also really appreciate your suggestion regarding clearer guidance on how to make initial contact. This is helpful feedback, and we will share it with the team to review. Thank you again for your kind words and for highlighting an area where we can improve.
Take care,
FuneralCoop
Kind and caring.
I recently lost my dear Mum and contacted Co-Op Funeralcare Huntingdon to take care of her funeral.
Everything was arranged with kindness, care and empathy. Nothing was too much trouble.
We are very grateful to everyone that works for Co-Op funeralcare, they have all been wonderful, especially Tina and Carol.
We highly recommend the team at Huntingdon and we thank them all very much for helping us through this difficult time.
26 March 2026
Reply from FuneralCoop
Thank you so much for taking the time to share such kind words. We are truly sorry for your loss and honoured that you chose our funeral home in Huntingdon to support you during this difficult time. It means a great deal to hear that everything was arranged with kindness, care and empathy, and that the team were able to make things a little easier for you. Tina, Carol, and the wider team will be especially touched by your feedback, they are dedicated to providing the highest level of care and support to every family they serve.
Thank you again for your recommendation and for trusting us to look after your Mum’s funeral arrangements.
Take care,
FuneralCoop
The help and support we had from Mandy…
The help and support we had from Mandy in the Cinderford Office
2 April 2026
Reply from FuneralCoop
Thank you so much for your kind words. We’re really pleased to hear that you received such helpful support from Mandy at our Cinderford office. She will be truly touched to know the difference she made during this time. Your feedback means a great deal to us, thank you for taking the time to share it.
Take care,
Funeral Coop
Excellent service
Very friendly and caring people who go above and beyond in such sad situations .
23 March 2026
Reply from FuneralCoop
Thank you for your kind words. We’re so pleased to hear that you found our team friendly, caring and willing to go above and beyond during such a difficult time. Providing support and compassion when it matters most is very important to us, and your feedback is truly appreciated.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your kind review. We’re so pleased to hear that you experienced empathy and clear communication throughout the process.
Providing support and keeping families informed every step of the way is very important to us, so it’s great to know this came through in your experience.
Take care,
OurCoop
Dale's big day.
Everything when we'll. The service was amazing, the bikers that came with the hurse and the turnout was fantastic. A day we never forget.A fitting tribute to our son. Thank you Co op.
25 March 2026
Reply from FuneralCoop
Thank you so much for your kind and heartfelt review. We are truly sorry for your loss, and we’re honoured to have been able to support you on such an important day. It means a great deal to hear that everything went well and that the service, including the tribute with the bikers, helped create a fitting and memorable farewell for your son. Your words are deeply appreciated, and we’re grateful you trusted us to be part of such a special tribute.
Take care,
OurCoop
I can't recommend this company enough
I can't recommend this company enough, the staff are lovely and very empathic and understanding of your loss plus nothing is too much trouble for them they make it clear that they are there for you whenever you feel the need to talk or go over any concerns..special thanks to Rie at mickleover coop funeral directors over the loss of my dear brother.
31 January 2026
Reply from FuneralCoop
Thank you so much for your heartfelt review. We are truly sorry for your loss, and we’re honoured to have been able to support you during such a difficult time. It means a great deal to hear that our team were able to provide empathy, understanding and reassurance, and that you felt supported throughout. We will be sure to pass your special thanks on to Rie at Mickleover, your kind words will mean a lot. Your recommendation and feedback are sincerely appreciated.
Take care,
FuneralCoop
Just lovely.
I was so pleased with the way my Fathers Funeral was carried out. No detail was missed. Everything was beautiful. Thank you to all of the staff who were so kind and considerate.
26 March 2026
Reply from FuneralCoop
Thank you for your kind and thoughtful review. We’re so pleased to hear that your father’s funeral was carried out just as you had hoped, and that every detail was taken care of. It means a great deal to know you found everything beautiful and that our team’s kindness and consideration made a difference. Your feedback is truly appreciated.
Take care,
FuneralCoop
Outstanding service and personal care
The whole experience from the initial meeting to all the correspondence throughout and the love and care shown to family at the funeral was outstanding. So respectful and such personal care. Absolutely outstanding
26 March 2026
Reply from FuneralCoop
Thank you so much for your heartfelt review. We’re truly honoured to have supported you and your family throughout, from the initial meeting to the day of the funeral. It means a great deal to hear that you felt the care, respect and personal attention we aim to provide at every step. Your kind words about the team and the support you received are very much appreciated.
Take care,
FuneralCoop
They have looked after us well
23 March 2026
Reply from FuneralCoop
Thank you for your kind review. We’re really pleased to hear that you felt well looked after, that’s exactly what we strive to provide for every family we support. Your feedback is very much appreciated.
Take care,
OurCoop
Staff were wonderful
Staff were wonderful, made the process very easy and handled with dignity.
27 March 2026
Reply from FuneralCoop
Thank you for your kind words. We’re so pleased to hear that our team made the process easier for you and handled everything with dignity and care. Your feedback means a great deal to us.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your lovely feedback. We’re so pleased to hear that you found the team friendly and the service brilliant. It means a lot to know nothing felt like too much trouble, that’s exactly the experience we aim to provide. We really appreciate your review.
Take care,
FuneralCoop
Really nice team of people helped us…
Really nice team of people helped us manage the event especially Stephen.
26 March 2026
Reply from FuneralCoop
Thank you for your kind words. We’re so pleased to hear that our team were able to support you, and we’ll be sure to pass your thanks on to Stephen.
It means a lot to know you felt helped and looked after during such an important time.
Take care,
FuneralCoop
They gave a great service to both me…
They gave a great service to both me and my deceased husband. Everything was done with respect and decency. Could not fault anything that they did
23 March 2026
Reply from FuneralCoop
Thank you for your kind and thoughtful review. We’re truly sorry for your loss, and we’re honoured to have been able to support you during such a difficult time.
It means a great deal to hear that everything was handled with respect and decency, and that you felt well cared for throughout. Your feedback is very much appreciated.
Take care,
FuneralCoop
Fantastic service from start to finish
Fantastic service from start to finish. Respectful considerate and friendly my dad would of been happy with his care many thanks
27 March 2026
Reply from FuneralCoop
Thank you so much for your kind words. We’re truly honoured to have been able to support you and your family at such an important time. It means a great deal to hear that you found our service respectful, considerate and friendly, and especially that your dad would have been happy with the care he received.
Your feedback is very much appreciated.
FuneralCoop
Above & beyond.
Emma Maythan showed grace, professionalism & care every step of the way.
We are especially grateful the personal touches Emma arranged for Jayden & the thought & attention to include Jayden’s sisters Wynny & Josie.
Emma went above & beyond to make such a devastating time for us, manageable.
19 March 2026
Unprompted review
Reply from FuneralCoop
Thank you for taking the time to share such a heartfelt review, and please accept our deepest condolences for your loss.
We are truly grateful for your kind words about Emma. It means so much to hear that she supported you with such grace, professionalism and care throughout, and that the personal touches she arranged for Jayden made a difference to you and your family. Supporting families in such difficult times is at the heart of what we do. We will be sure to pass your lovely feedback on to Emma, it will mean a great deal to her.
Thank you again for your kind words.
Take care,
FuneralCoop
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