Couldn’t ask for a better service from start to finish I felt comfortable with very friendly understanding staff . Lady named Sam was incredibly compassionate and when I needed to contact them it was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late... See more
Company replied
From the moment they picked our mom up from home they were very respectful, kind and considerate. The ladies especially Nancy looked after us in our time of need even when we couldn’t make decisions o... See more
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We used the Oxley branch and Ros made the process as painless as possible for us. The fact that she remembered who we were and which ashes we were there to collect without us having to say a word was... See more
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Company details
- #9 of 17 best companies in Funeral Director
- #8 of 12 best companies in Funeral home
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
553 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent personalised service
From the moment we walked into Whitehouse common Co op were treated with the greatest of respect Paula was so helpful guilding us through the funeral arrangements taking all the stress away She organising the transport arrangements from Bognor Regis of my late mother in law crematorium the music contact the vicar everything was taken care We had regular updates throughout the arrangement nothing was too much trouble Prior to the day Tracey called to go through the final details of funeral and explained her role in the process Tracey on the day of the funeral helped us navigate the family and friends through what was going to happen We felt in very capable and safe hand My mother in law Audrey who had passed was shown the utmost Dignity and respect All the family would like to thank her and the team very much We can't recommend highly enough the service they have provided
26 March 2026
Unprompted review
Reply from FuneralCoop
Thank you for taking the time to share such a heartfelt review.
We are truly grateful for your kind words about Paula and Tracey. It means so much to hear that Paula was able to guide you through the arrangements with care and take some of the stress away, and that everything was handled so thoughtfully, from transport through to the service itself. We’re also pleased that Tracey provided reassurance and support on the day, helping everything run smoothly.
Ensuring your mother-in-law Audrey was treated with dignity and respect is at the heart of what we do, and it’s comforting to know this was felt by you and your family.
We will be sure to pass your thanks on to Paula, Tracey and the wider team, your feedback will mean a great deal to them. Thank you again for your kind recommendation.
Take care,
FuneralCoop
Kind and helpful
Planning a funeral is something I have not had to do before. However (castle Bromwich branch) Louise was so lovely and kind throughout. Helping me with the process and keeping me upto date with everything. Even answering all my questions and just so supportive at such a difficult time. Also Paul on the day of the funeral again so kind and considerate throughout. Nothing was to much for them and they just overall made me feel at ease, comfortable and less stressed in what was such a difficult time for myself and family. Thank you to you both I appreciate all your help so much and your kindness did not go unnoticed.
13 February 2026
Reply from FuneralCoop
Thank you for your kind words, and we’re very sorry for your loss.
We’re so pleased to hear that Louise supported you throughout the arrangements and kept you informed, and that Paul helped ensure everything went smoothly on the day with care and compassion.
We’ll be sure to pass your lovely feedback on to them both, it will mean a great deal.
Take care,
FuneralCoop
My mom's funeral
Tracey was lovely , so helpful with everything , and funeral went perfectly vi was so pleased with everything . All the staff were lovely and friendly .
27 February 2026
Reply from FuneralCoop
Thank you for your kind review.
We’re so pleased to hear that Tracey was able to support you so well and that everything went perfectly on the day. It’s especially lovely to hear that the whole team made you feel comfortable and well looked after throughout.
We’ll be sure to pass your kind words on to Tracey and the team.
Thank you again for taking the time to share your feedback.
FuneralCoop
Reply from FuneralCoop
Thank you so much for your kind review.
We’re really pleased to hear that our team were able to support you at a time when things may have felt uncertain. Arranging a funeral can feel overwhelming, especially when you’re not sure where to start, so it means a great deal to know that our Colleagues were able to guide you and make the process easier.
Take care,
FuneralCoop
Wouldn't us anywhere else
The ladies in there were fantastic from start to finish and so respectful and kind
23 January 2026
Reply from FuneralCoop
Thank you for taking the time to leave such a lovely review. We’re so glad to hear that our team were able to support you from start to finish with kindness and respect during such a difficult time.
Your kind words mean a great deal to us, and we will be sure to share your feedback with the ladies in the branch, who will truly appreciate knowing they made a difference. Thank you again for your thoughtful comments.
Take care,
FuneralCoop
Everything was very professional
Everything was very professional. The staff were very respectful. The funeral went very smoothly. They took a lot of pressure off for all the services they offered, which made it easier.
10 February 2026
Reply from FuneralCoop
Thank you for taking the time to share your kind feedback. We’re very glad to hear that our team were able to support you in a professional and respectful way during such a difficult time. It means a great deal to us that the arrangements ran smoothly and that the services we provided helped ease some of the pressure for you and your family.
Your words will be shared with the team, who will truly appreciate knowing they were able to help. Thank you again for your thoughtful review.
Take care,
FuneralCoop
Exceptional service
My family and I were so grateful to Lyndsey (St Mark's, Wolverhampton) for the support and kindness shown to us after my husband's death. She put us all at ease, and guided through the process of planning Tony's funeral. I highly recommend Co-op Funerals, in particular St Mark's branch in Wolverhampton, who looked after us so well.
Edit: for some reason this has my mum's name attached at the top, it should say Wendy Davies!
13 February 2026
Reply from FuneralCoop
Thank you so much for taking the time to share your kind words. We are truly sorry for the loss of your husband, and we’re very grateful that you chose us to support you and your family during such a difficult time.
It’s wonderful to hear that Lyndsey and the team at our St Mark’s, Wolverhampton funeral home were able to provide the care, kindness and guidance you needed while arranging funeral. Helping families feel supported and at ease during such an emotional time is incredibly important to us, so your feedback will mean a great deal to Lyndsey and the team.
Your recommendation truly means a lot to us. If there is ever anything further we can do to support you or your family, please don’t hesitate to reach out.
Take care,
OurCoop
The ingatestone branch were kind and…
The ingatestone branch were kind and thoughtful in every way...
17 February 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback. We are very grateful for your kind words about our Ingatestone branch.
Providing thoughtful and compassionate support to families during such a difficult time is incredibly important to us, and it means a great deal to know that the team were able to care for you in this way.
Thank you again for your recommendation.
Take care,
OurCoop
Funeral care
Mandy and Lisa who helped us through our Dad's funeral were brilliant and were so kind and caring. The service they provided was top notch and helped me and my sister get through a difficult time.
11 February 2026
Reply from FuneralCoop
Thank you for taking the time to share your kind feedback.
We are very sorry for the loss of your Dad and truly appreciate you trusting us to support you and your family during such a difficult time. It means a great deal to hear that Mandy and Lisa were able to guide you through the arrangements with kindness and care. Your lovely comments about the service they provided will be shared with them and the wider team, who will be very grateful for the recognition.
Thank you again for placing your trust in us.
Tale care,
OurCoop
Although the funeral was pre planned…
Although the funeral was pre planned the team at the Whittlesey office made the whole process simple for us at a time of our loss. They followed the plan and kept in contact with us up until the day of the funeral. They also called afterwards to make sure we were all okay and offered us councillors if we needed it.
24 February 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback.
We are very pleased to hear that the team were able to make the process simple and supportive for you during such a difficult time. It’s important to us that families feel cared for throughout, and we’re glad the team kept in touch and ensured everything was carried out according to the plan.
It’s also lovely to hear that the follow-up call after the funeral was helpful and that support was offered when you needed it.
Thank you again for placing your trust in us during such an important moment.
Take care,
OurCoop
Walsall branch
Grace from the Walsall branch was so empathetic and professional in such a difficult situation. Put myself at ease and made the process seamless.
27 January 2026
Reply from FuneralCoop
Thank you for taking the time to share your kind feedback.
We are very pleased to hear that Grace from our Walsall branch was able to support you with such empathy and professionalism during a difficult time. It means a great deal to know that she helped put you at ease and made the process feel seamless for you. Your kind words will be shared with Grace and the wider team, who will be very grateful for the recognition.
Thank you again for placing your trust in us.
Take care,
OurCoop
They were just great with us from start…
They were just great with us from start to finish
16 February 2026
Reply from FuneralCoop
Thank you for taking the time to leave such kind feedback.
We are very pleased to hear that you felt well supported from start to finish. Providing caring and professional support throughout the entire process is incredibly important to us, so it means a great deal to know that this was your experience.
Thank you again for placing your trust in us during such an important time.
Take care,
OurCoop
Reply from FuneralCoop
Thank you for taking the time to leave a feedback.
We are very pleased to hear that you felt well supported from start to finish. Providing good communication and personal service throughout the entire process is incredibly important to us, so it means a great deal to know that this was your experience. Thank you again for placing your trust in us during such an important time.
Take care,
OurCoop
Poor taste asking for a review of 'my purchase'
The support and organisation of my mother's funeral was good but I find it totally insensitive to be asked to rate 'my purchase' by giving my Mum's funeral a score out of 5! Not only that the funeral home has not bothered to respond to my email where I pointed out that I found this very upsetting. All the time you are asked whether you can opt out of emails about Mother's Day but apparently Central Co-op Funeral Care think it's OK to ask for a review of a deeply emotional time.
10 February 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback, and we are very sorry to hear that receiving the review request caused you additional upset.
We truly appreciate your kind comments about the support and organisation provided by the funeral home, but we are sorry that our request for feedback felt insensitive at such a difficult time.
Our intention in asking families for feedback is to help us understand their experience and improve the support we provide, however we completely understand that this may not always feel appropriate. We are also sorry to hear that your email has not yet received a response, as this is not the level of service we aim to provide.
If you would be willing, we would really appreciate the opportunity to look into this further and respond to you directly. Please feel free to contact our team at funeral.support@centralcoop.co.uk, quoting your details, and we will ensure this is followed up properly.
Thank you again for bringing this to our attention.
Take care,
OurCoop
Was helped all the way through the…
Was helped all the way through the process of buried my mum. I found them very helpful and respectful. And the hole day went lovely.
10 February 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback.
We are very sorry for the loss of your mum and truly appreciate you trusting us to support you during such a difficult time. It means a great deal to hear that you felt helped and respected throughout the process, and that everything on the day went as you had hoped. Your kind words will be shared with the team, who will be very grateful to know they were able to support you and your family.
Thank you again for your recommendation.
Take care,
OurCoop
Arrange a cremation and scatter ashes
Co-op funeral Thurncourt rd arranged a cremation of an elderly relative, they also scattered the ashes for us too. The whole arrangement was handled professionally and with dignity.
We can't recommend the co-op funeral highly enough.
23 January 2026
Reply from FuneralCoop
Thank you for taking the time to share your kind feedback.
We are very pleased to hear that the team at Thurncourt Road were able to support you and your family with professionalism and dignity throughout the arrangements. Ensuring everything is handled with care and respect is incredibly important to us, so it means a great deal to know you felt well supported. Your recommendation is truly appreciated, and we will be sure to share your lovely comments with the team.
Thank you again for placing your trust in us.
Take care,
OurCoop
Reply from FuneralCoop
Thank you for taking the time to share your feedback.
We are very pleased to hear that you experienced a caring and understanding service. Supporting families with compassion and respect during such a difficult time is incredibly important to us, so your kind words mean a great deal. Thank you again for placing your trust in us.
Take care,
OurCoop
Excellent service
The whole process was dealt with very professional and thoughtful, Helen went above and beyond to give us exactly what we wanted, totally recommended
11 February 2026
Reply from FuneralCoop
Thank you very much for taking the time to share your kind feedback.
We are so pleased to hear that you felt the whole process was handled with professionalism and thoughtfulness. It means a great deal to know that Helen was able to go above and beyond to ensure everything was exactly as you wished during such an important and difficult time. Your recommendation is truly appreciated, and we will be sure to pass your lovely comments on to Helen and the wider team.
Thank you again for placing your trust in us.
Take care,
OurCoop
Amazing service from start to finish
Amazing service from start to finish, Paula was there all the way with us and met our every needs
Thank you
John and family
13 February 2026
Reply from FuneralCoop
Thank you so much for taking the time to leave this lovely review. We are truly pleased to hear that you received such caring support throughout, and that Paula was able to be there for you every step of the way. We know how important it is to feel supported during such a difficult time, and it means a great deal to know that Paula helped ensure your wishes and needs were looked after. Your kind words will be shared with the team, who will be very grateful for the recognition.
Thank you again for placing your trust in us during such an important moment.
Take care,
OurCoop
Mandy is a great advocate for the…
Mandy is a great advocate for the company. Also Sam who did the same for all 3 of my close relatives. She helped to arrange both my Aunty Jean's funerals in January 2020 and then also my Dear Dad's in April 2020 during covid situation which was horrific but circumstances made it so. We were allowed my Dad's cremated remains to attend my Mother's funeral in February 2026. Everyone was able to say a proper goodbye in that one service that covered both my Parents. Was a beautiful service and I'm thankful to J H Grice Coop branch for being Brilliant. Thank you kindly. I adore the staff but hopeful not to see them in a while for the obvious sad reasons as it involves loosing a relative.
9 February 2026
Reply from FuneralCoop
Thank you so much for taking the time to share such a thoughtful and heartfelt review.
We’re truly grateful for your kind words about Mandy, Sam and the team at the J H Grice branch. It means a great deal to hear how they supported you and your family through several very difficult times, including during the challenges of the COVID period. Being able to help create a meaningful service where everyone could say a proper goodbye to both of your parents must have been incredibly important, and we’re honoured to have been able to support you in that way.
Your appreciation will mean so much to Mandy, Sam and the whole team. Thank you again for placing your trust in us, and for your kind words about the care and compassion shown to your family.
Take care,
OurCoop
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