Error 404 not found Reviews 222

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with the service, including a lack of communication and unaddressed maintenance requests. People frequently struggled to get in contact with the company, experiencing long delays in responses to calls and emails, and often found their payments mishandled with incorrect charges or unfulfilled guarantees. Some people were satisfied with specific staff members, highlighting their empathy and responsiveness. However, a few other people also felt that the staff was unprofessional and that there was a high turnover, leading to inconsistencies in management and unresolved issues.

What people talk about most

Service

People report negative experiences with service, often expressing extreme dissatisfaction and frustration.... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers express dissatisfaction, citing... See more

Customer communications

Customers consistently report significant dissatisfaction with communication and contact. Reviewers... See more

Payment

Consumers find payment to be negative, with many reporting issues such as incorrect rental amounts,... See more

Response time

Clients share negative opinions on response times, with many reporting significant delays and a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We own a property and had Certainty Property as our agent. They are dishonest and have no idea what they are doing. The agent thought our place was rented when in fact it was vacant. They did not main... See more

Rated 1 out of 5 stars

Where to even begin with this company. A quick glance at their "5 star reviews" highlights they are bot farmed reviews. Lots of users from the US even though it's an Australian Real Estate comp... See more

Rated 1 out of 5 stars

Slow to review and respond to rental applications for our rental property. Charged us letting fee and inspection reports when they did not complete these services. Unprofessional real estate agent... See more


Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Certainty Wealth is a fantastic…

Certainty Wealth is a fantastic company. When Mitch first contacted us, I felt a bit apprehensive as this was our first time buying a property investment. However, Mitch guided us through till the day of settlement, which was yesterday, 1/2/2024. Buying a property without seeing it in person is so weird, but with technology nowadays, it made it happen. Thanks to this team everything went smoothly. It was quite a journey, but Mitchell McCabe directed us in the right direction. He arranged everything from start to finish.
The whole team are there to help us through, ensuring everything went well. Thank you, Mitch, and to the whole team. You have done an amazing job.
We will not hesitate to recommend this company to anyone looking for investment property.
We can't thank you enough for all the help you've given us in securing our first investment. Cheers for the future. May God Bless this company.

Ally & Paul - Brassall, Ipswich

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Connor at Certainty Property has been…

Connor at Certainty Property has been our property manager for our 3 bedroom home at Pallara for over 9 months now. He is incredibly friendly, professional and knowledgeable.

The whole process has been simple and effortless, from finding good tenants, organising thorough inspections, and liaising with the builder, he has managed everything. I cannot fault him at all.
There was once instant that is noteworthy, where Connor went out of his way to meet a tradesperson at the property that had misplaced their key. The tradesperson called me asking if I was able to give access to the home, however I was working away at the time. I contacted Connor and he went out of his way to meet at my property. It really was an inconvenience as he was at another property 30 minutes away.
I was really grateful for his kindness and for me this instance really spoke to his character and professionalism.

Connor has been a delight to work with and we look forward to working together for the foreseeable future. I would highly recommend Connor if you are looking for a good property manager that prioritises and understands the needs of the property owner. I highly recommend him and the team at Certainty Property.

19 January 2024
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thank you so much Niky! We’ve passed your incredibly kind words onto Connor, who’s always happy to help.

If we can be of further assistance, you know where to find us!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Very smooth experience

Very smooth experience, krish was straight forward and met all my expectations and more. Would highly recommend.

13 December 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Hi James,

Thank you so much for your great feedback and kind words. We appreciate it greatly.

If our team can be of any further assistance, please don't hesitate to reach out.

Wishing you a happy 2024!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Certainty property has been very easy…

Certainty property has been very easy to deal with - they got me into a suitable property almost immediately and the process was very simple. Would rent through them again.

15 December 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Hi Tamara,

Thank you so much for your great feedback and kind words. It's awesome to hear you had such a great experience when renting through Certainty.

If our team can be of any further assistance, please don't hesitate to reach out.

Wishing you a happy 2024!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

I have used certainty as both a tenant…

I have used certainty as both a tenant and a home owner and I couldn’t recommend them more. My experiences on both sides were fantastic. I would recommend them to anyone looking for a reliable property manager.

10 December 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Hi Drew,

Thank you so much for your great feedback and kind words.

If our team can be of any further assistance, please don't hesitate to reach out.

Wishing you a happy 2024!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Certainty Property is one of the best…

Certainty Property is one of the best companies to deal with. Maryanne has provided me with exceptional service since day one and has made the process so smooth and easy. I can’t thank her enough for all her hard work. I recommend her to all my friends and family looking for a reliable and efficient property manager.

12 December 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thank you so much for the kind words. We've passed your feedback onto Maryanne who is very appreciative.

If our team can be of any further assistance, please don't hesitate to reach out.

Wishing you a wonderful 2024.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Highly recommend Maryanne!

I had an excellent experience with Maryanne. Her intelligence, helpfulness, attentive listening, and ability to provide solutions and alternatives made our interactions smooth and stress-free. I highly recommend Maryanne!

20 December 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Hey LK,

Thank you so much for the incredible feedback. We've passed it onto Maryanne who is very appreciative.

If our team can be of any further assistance, please don't hesitate to reach out.

Have a great new year!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Maryanne is amazing!

Maryanne is amazing!

Maryanne not only goes out of her own way to be helpful but she’s also a great listener. She is knowledgeable within her job which is what you want to be dealing with.

27 December 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Hey R W,

Thank you so much for the incredible feedback.

If our team can be of any further assistance, please don't hesitate to reach out!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Always Reliable

My property manager is always a delight to speak with. She is very insightful and reliable.

All processes have been smooth.

8 December 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Hi Alyssa,

Thank you for the wonderful feedback.

If our team can assist further, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Great communication

I’ve had a very pleasant experience with my property manger for our property in Victoria. Simple processes and great communication!

15 December 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thank you so much for the kind words and incredible feedback Jamana. We really appreciate you taking the time to advise us of your recent experience with your property manager, and look forward to working with you for many years to come.

If we can be of any further assistance, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Maryannes professionalism is absolutely…

Maryannes professionalism is absolutely amazing!!! She assisted in finding the perfect tenant for my newly renovated home. I highly recommend her anytime.

19 December 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thank you so much for the kind words and incredible feedback Hanan. We really appreciate you taking the time to advise us of your recent experience with Maryanne.

If we can be of any further assistance, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Amazing assistance

The assistance I have received throughout leasing my property with Maryanne has been amazing. She has directed me step by step and I would highly recommend her!

19 December 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Hi Allan,

Thank you so much for your kind words! It's always heartening to hear when a member of our team has gone above and beyond to assist our clients. Maryanne is a super star and we're looking forward to working with you for many years to come!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Seamless experience

Maryanne is a wonderful property manager.

The communication was great and she assisted with any enquiries/questions I had throughout the entire process.

I would highly recommend her and the team!

5 December 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Hi Amy,

Thank you so much for the great feedback for Maryanne! Maryanne is a super star and we're looking forward to working with you for many years to come!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Absolutely Amazing

I recently switched over to Certainty Property and i can confidently say working with Maryanne and her team has been an exceptional experience.
Professionalism and Communication was easy as Maryanne is very responsive to all questions regarding the property, giving the best advice and offering exceptional services due to her taking pride in her work taking extra time and care to help explain everything to me. I'm very comftable knowing my property is in safe hands.
Thank you Maryanne and your team, your Absolutely Amazing.

14 November 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Hi Zac

Thank you so much for the great feedback and for taking the time to leave such a comprehensive review about your experience.

If we can be of any further assistance please don't hesitate to reach out!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

I would highly recommend

I would highly recommend certainty property. Such a simple and great experience while leasing our property. Also would like to thank Maryanne for taking us under her wing and walking us through everything step by step, amazing team!

16 November 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Hi Mervat,

Thank you so much for the great feedback! We're glad we can be of assistance and got you a strong result on your property.

If you need anything further, you know where to find us!

Kind regards,
Certainty Property

Rated 1 out of 5 stars

Competitive fees but...

We signed up with them after the previous property management company went into administration. Certainty had competitive fees, but we were deeply disappointed if not disheartened. During the handover period, I have asked them to follow up regarding the pet request from the tenant. I asked repeatedly about asking the tenants to sign a pet clause but Certainty never gave me a straight answer and just ignored my request. I tried following up a couple months after and still no luck. Each time they would reply saying they have followed up with the tenant, but I never had any clue whether the tenants did actually adopt any pet at all.
In one routine inspection, they failed to inspect one room downstairs, which I asked for an update after receiving the report, and again, absolute silence.
We then decided to move on and found a new property manager. Only then, we found out the tenant has had arrears in payments. We were not informed about the situation at all. Dissatisfied with the service, we went and left a Google review, only to be sent an email from them saying they want to serve us a Concern’s Notice, and that they will be seeking damages for Injurious Falsehood in the Magistrate’s Court, unless we took the review down. My husband did remove the review but I’m posting the whole truth again here.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing team and service

Amazing team and service, could not be more happier with the results as a first time landlord. Maryanne has offered great service throughout.

9 November 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Hi Stacy,

Thank you for the kind words and incredible feedback for Maryanne. We're really glad we've been able to make your first time investing a positive one.

If our team can further assist, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

fantastic experience

I've had a fantastic experience with the Certainty Property team, they have made the process of leasing my property easy. Dedicated, professional and very knowledgeable! I would highly recommend Certainty Property.

15 November 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Hey Sarah,

Thank you for the kind words!

If our team can assist further, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Maryanne is a sensational property…

Maryanne is a sensational property manager and I’m very impressed by her work ethic. She is always attentive to all my enquires and I feel my property is safe in her hands!

10 November 2023
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thank you so much for the great feedback. We've passed it onto Maryanne and it's made her day.

If we can assist further, please don't hesitate to reach out and we'll happily assist.

Kind regards,
Certainty Property

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look