Error 404 not found Reviews 222

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with the service, including a lack of communication and unaddressed maintenance requests. People frequently struggled to get in contact with the company, experiencing long delays in responses to calls and emails, and often found their payments mishandled with incorrect charges or unfulfilled guarantees. Some people were satisfied with specific staff members, highlighting their empathy and responsiveness. However, a few other people also felt that the staff was unprofessional and that there was a high turnover, leading to inconsistencies in management and unresolved issues.

What people talk about most

Service

People report negative experiences with service, often expressing extreme dissatisfaction and frustration.... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers express dissatisfaction, citing... See more

Customer communications

Customers consistently report significant dissatisfaction with communication and contact. Reviewers... See more

Payment

Consumers find payment to be negative, with many reporting issues such as incorrect rental amounts,... See more

Response time

Clients share negative opinions on response times, with many reporting significant delays and a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We own a property and had Certainty Property as our agent. They are dishonest and have no idea what they are doing. The agent thought our place was rented when in fact it was vacant. They did not main... See more

Rated 1 out of 5 stars

Where to even begin with this company. A quick glance at their "5 star reviews" highlights they are bot farmed reviews. Lots of users from the US even though it's an Australian Real Estate comp... See more

Rated 1 out of 5 stars

Slow to review and respond to rental applications for our rental property. Charged us letting fee and inspection reports when they did not complete these services. Unprofessional real estate agent... See more


Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Maryanne has been exceptional with her…

Maryanne has been exceptional with her work. She has assisted us with our properties and has been very helpful and insightful. It’s hard to find pretty good property managers but with her our management journey with her has been without a doubt the best yet.

13 November 2023
Unprompted review
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Reply from Error 404 not found

Hi Teah,

Thank you so much for the great feedback and for entrusting Certainty Property to manage your property portfolio. We've passed it onto Maryanne.

If we can assist further, please don't hesitate to reach out and we'll happily assist.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

amazing

Working with Certainty Property was great, especially dealing with Krish. He made the whole experience smooth and reliable. His expertise really made a difference, highly recommend them!

31 October 2023
Unprompted review
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Reply from Error 404 not found

Hi Bhoomi,

Thank you so much for the 🌟🌟🌟🌟🌟 review and great feedback 🙏

If Krish or our team can be of any further assistance, please don’t hesitate to reach out and we’ll happily assist.

Looking forward to working with you for many years to come!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

!!!!

Krish from Certainty Property has been an exceptional agent to work with. His in-depth knowledge of the real estate market, coupled with his unwavering commitment to client satisfaction, made the entire process smooth and stress-free. Krish's professionalism and strong communication skills ensured that all my concerns were addressed promptly and efficiently. With his proactive approach and dedication to finding the perfect property, I couldn't be more pleased with the outcome. I highly recommend Krish for anyone looking for a reliable and results-driven real estate agent.

25 October 2023
Unprompted review
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Reply from Error 404 not found

Hi Ryan,

Thank you so much for your amazing feedback regarding Krish. It's always great to hear when a member of our team has provided one of our clients with value that goes above and beyond their expectations.

Krish is an absolutely superstar, and we've passed your kind words onto him.

If we can be of any further assistance, please don't hesitate to reach out!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

"I recently had the opportunity to work…

"I recently had the opportunity to work with Certainty Property, and I can confidently say that my experience was exceptional. Krish, the representative I had the pleasure of dealing with, was not only highly professional but also incredibly helpful. The level of service and attention to detail far exceeded my expectations. I wholeheartedly recommend Certainty Property for their outstanding property management services."

1 October 2023
Unprompted review
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Reply from Error 404 not found

Hi Ashwin,

We really appreciate the kind words regarding your recent experience with Krish.

It's our job to help our clients navigate the choppy waters of the current rental market, and I'm glad Krish was able to succeed in that task.

We're looking forward to working with you for many years to come.

If our team can assist further, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Krish

I had the privilege of collaborating with Certainty Property, and I am delighted to express that my experience with them was truly outstanding. Krish, with whom I had the pleasure of interacting, exhibited an exemplary level of competence and professionalism throughout our engagement. To my utmost satisfaction, the service provided not only met but exceeded my expectations, demonstrating an exceptional dedication to precision and detail. In conclusion, I wholeheartedly endorse Certainty Property for their exceptional property management services.

17 October 2023
Unprompted review
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Reply from Error 404 not found

Hi Karthik,

We really appreciate your kind words and glowing review!

Krish is an incredibly competent operator who knows his craft better than most, and we're really fortunate to have him as a member of the Certainty Property team.

If we can assist further, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Excellent!

Certainty Property has created a seamless and stress-free experience for me as a property owner. I appreciate their transparency, accountability, and commitment to delivering results. Thanks to Krish's expertise and dedication, I have complete confidence in the management of my property, which allows me to focus on other aspects of my life with peace of mind.

I highly recommend Certainty Property and Krish to anyone looking for top-tier property management services. They have exceeded my expectations and have made my investment journey an enjoyable one. Thank you, Certainty Property and Krish, for your outstanding service!

17 October 2023
Unprompted review
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Reply from Error 404 not found

Hi JB,

Thank you for your kind words, we really appreciate it!

If we can be of any further assistance please don’t hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Amazing team and company to work with!

I had a fantastic experience with Certainty Property, all thanks to Krish. He was extremely helpful and went above and beyond to ensure all my concerns were addressed promptly. His professionalism and dedication to his clients are commendable. I would highly recommend Certainty Property to anyone looking for top-notch property management services. Thank you, Krish, for making the process smooth and stress-free!

30 October 2023
Unprompted review
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Reply from Error 404 not found

Hi Vishesh,

Thank you for taking the time to provide such positive feedback about your recent experience with Krish and the Certainty Property team!

If there’s anything we can do to reach out further, please don’t hesitate to ask!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

An amazing experience with Certainty Property

I had the pleasure of working with Certainty Property, and I must say, my experience with them was quite remarkable. Krish, the representative I interacted with, was incredibly helpful and professional. The level of service and attention to detail exceeded my expectations. Overall, I would highly recommend Certainty Property for their outstanding property management services.

30 October 2023
Unprompted review
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Reply from Error 404 not found

Hi Dhruv,

Engaging a property manager is of the most important decisions you can make for your property portfolio, so we’re glad you’re satisfied with our property management!

It we can assist you further, we’re only a phone call away.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

I have been using Certainty Property as…

I have been using Certainty Property as my preferred property manager for several years now, and I can confidently say that they are the best in the business. Their team is knowledgeable, friendly, and always willing to go the extra mile to ensure that i am satisfied. They have made the process of renting out my properties a breeze, and I couldn't be happier with their services. Special shoutout to Renae for doing such an amazing job managing all my properties!!

1 July 2023
Unprompted review
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Reply from Error 404 not found

Hi Connor,

Thank you so much for the really amazing feedback and 🌟🌟🌟🌟🌟 review!

It’s been a pleasure managing your property portfolio to date and we look forward to assisting you for many years to come.

If we can be of any further assistance, please don’t hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Couldn't have been more happier with…

Couldn't have been more happier with the outstanding service provided. Cam had assisted me and he made it so simple and seamless for me! Thanks again.

12 September 2023
Unprompted review
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Reply from Error 404 not found

Thank you so much for the incredible feedback L P! We've passed your kind words onto Cam.

If we can be of any further assistance please don't hesitate to reach out to our team!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Certainty Property is premium

Certainty Property provides a premium service for anyone looking to safeguard their investment. They provide rental guarantees where most organisations do not, making them unique & invaluable - you will receive top notch genuine care from this company, I definitely recommend.

18 September 2023
Unprompted review
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Reply from Error 404 not found

Thank you so much for the incredible feedback Steve! It's great to hear you find value in our rental guarantee - we're big believers that property managers should have a stake in the properties that they manage.

If we can be of any further assistance please don't hesitate to reach out to our team!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

They take the stress out of property…

They take the stress out of property management with their guaranteed rental.

Several of our clients finance clients have been extremely happy with their service.

Would highly recommend them, particularly as your portfolio grows, having a single company that can service most of Australia heavily cuts down the administration time of managing multiple properties.

15 September 2023
Unprompted review
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Reply from Error 404 not found

Hi Nathan,

Thank you so much for your great feedback. It's been great to be able to assist your clients!

If there's anything further we can do, please don't hesitate to reach out and our team will happily assist.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Very helpful

8 September 2023
Unprompted review
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Reply from Error 404 not found

Hi Alfred,

Thank you for the kind words and great feedback.

If we can further assist, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Thanks to the team for all the help and…

Thanks to the team for all the help and answering my queries

13 September 2023
Unprompted review
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Reply from Error 404 not found

Hi Maral,

Thank you for the kind words and great feedback. We're always happy to answer any queries you may have.

If we can further assist, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

I highly recommend certainty

I highly recommend certainty property, such a fantastic team with easy processes and the best outcomes!

11 September 2023
Unprompted review
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Reply from Error 404 not found

Thanks so much Marwa! We really love the great feedback and kind words.

If you need anything further please don't hesitate to reach out and we'll happily assist.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Such an amazing team to deal with…

Such an amazing team to deal with from the beginning of the process till the end leasing my property!

1 September 2023
Unprompted review
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Reply from Error 404 not found

Hi Fatima,

Thank you so much for the great feedback and we're really glad we were able to assist with the leasing process!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Helped with the management of my…

Helped with the management of my property, thanks for everything! Highly recommend certainty property for all property management needs!

11 September 2023
Unprompted review
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Reply from Error 404 not found

Hi Sladj,

Thank you so much for the great feedback and we're really glad we were able to assist with managing your property.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Thanks for helping with my queries and…

Thanks for helping with my queries and property management!!

12 September 2023
Unprompted review
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Reply from Error 404 not found

Hi Natalia,

Thank you so much for the great feedback and we're really glad we were able to assist with the leasing and management process!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Talented team are very easy to deal…

Talented team are very easy to deal with and helped get my property leased fairly quickly.

11 September 2023
Unprompted review
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Reply from Error 404 not found

Hi Natalia

Thank you so much for the great feedback and we're really glad we were able to assist with the leasing process!

If we can assist further please don't hesitate to reach out!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Great simple service!

Can't complain - service as advertised!

19 May 2023
Unprompted review
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Reply from Error 404 not found

Hey Dan,

Thanks so much for the five star review and great feedback!

Kind regards,
Certainty Property

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