Error 404 not found Reviews 222

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with the service, including a lack of communication and unaddressed maintenance requests. People frequently struggled to get in contact with the company, experiencing long delays in responses to calls and emails, and often found their payments mishandled with incorrect charges or unfulfilled guarantees. Some people were satisfied with specific staff members, highlighting their empathy and responsiveness. However, a few other people also felt that the staff was unprofessional and that there was a high turnover, leading to inconsistencies in management and unresolved issues.

What people talk about most

Service

People report negative experiences with service, often expressing extreme dissatisfaction and frustration.... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers express dissatisfaction, citing... See more

Customer communications

Customers consistently report significant dissatisfaction with communication and contact. Reviewers... See more

Payment

Consumers find payment to be negative, with many reporting issues such as incorrect rental amounts,... See more

Response time

Clients share negative opinions on response times, with many reporting significant delays and a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We own a property and had Certainty Property as our agent. They are dishonest and have no idea what they are doing. The agent thought our place was rented when in fact it was vacant. They did not main... See more

Rated 1 out of 5 stars

Where to even begin with this company. A quick glance at their "5 star reviews" highlights they are bot farmed reviews. Lots of users from the US even though it's an Australian Real Estate comp... See more

Rated 1 out of 5 stars

Slow to review and respond to rental applications for our rental property. Charged us letting fee and inspection reports when they did not complete these services. Unprofessional real estate agent... See more


Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Incredible experience

I have had an incredible experience with Certainty Property as my property managers. Their communication has been impeccable, their professionalism is unmatched and I have never had to wait longer than an hour for a response or outcome. I am very new to it all and they have taken extra time and care to help explain everything to me and answer all of my questions.
Thank you so much to the Team at Certainty for making this so seamless.

8 August 2023
Unprompted review
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Reply from Error 404 not found

Thanks so much for the great feedback Trinda! We couldn't be more stoked with your kind words.

If we can be of any further assistance, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Thank you to the team at Certainty

Thank you to the team at Certainty, they went above and beyond to help me with my purchase of my first home , Cameron is a absolute gentleman, always willing to help and gives great advice

27 August 2023
Unprompted review
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Reply from Error 404 not found

Thanks so much for the great feedback Joseph! We couldn't be more stoked with your kind words.

If we can be of any further assistance, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Very happy using Certainty as my…

Very happy using Certainty as my property management team.
Would highly recommend them to anyone looking for a property manager in Queensland.

16 July 2023
Unprompted review
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Reply from Error 404 not found

Thanks so much for the great feedback Espada! We couldn't be more stoked with your kind words and we've passed them along to our QLD team.

If we can be of any further assistance, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Awesome service

Connor and Matt and Renae have done a fantastic job managing my property, they have secured a good tenant for me at a great rate. There have been several times They have gone above and beyond in managing and maintaining my property, this has been very valuable to me being interstate. Highly recommend them to anyone needing property management services throughout Australia.

16 July 2023
Unprompted review
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Reply from Error 404 not found

Thanks so much for the great feedback Aidan! We couldn't be more stoked with your kind words and we've passed them along to our QLD team including Connor and Matt.

If we can be of any further assistance, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Highly Recommended Property Agent

Highly Recommended Property Agent - Matthew!

I had the pleasure of working with Matthew as my property agent, and I couldn't be happier with the service he provided. From start to finish, Matthew exhibited utmost professionalism and dedication. He understood my requirements, showed me a range of suitable properties, and guided me through the entire process with great expertise.

Matthew's knowledge of the market was exceptional, and he was always available to answer my questions and address any concerns I had. His attention to detail, responsiveness, and ability to negotiate on my behalf were truly commendable.

Not only did Matthew make the property search smooth and stress-free, but he also went above and beyond to ensure that all my needs were met. His friendly demeanor and genuine interest in finding the perfect property made the entire experience enjoyable.

I highly recommend Matthew to anyone in need of a reliable, knowledgeable, and trustworthy property agent. His exceptional service, professionalism, and commitment to client satisfaction are truly remarkable. Thank you, Matthew, for helping me find my dream home!

16 July 2023
Unprompted review
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Reply from Error 404 not found

Hi Jayden,

Thank you so much for your kind words - we've passed your incredible feedback onto Matthew who is truly stoked that he could be of assistance to you.

If we can further help, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Connor at Certainty Property

Connor at Certainty Property has been our property manager for a year now and I cannot recommend him and the Certainty team highly enough. Connor is a committed professional who always provides excellent and timely advice on any and all issues related to the property. He is incredibly responsive to any query you may have and we feel our property is in very safe hands. Thank you Connor and Certainty Property!

13 July 2023
Unprompted review
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Reply from Error 404 not found

Hi Jonathan,

Thanks so much for the great feedback and we're glad Connor could have been of assistance. We agree that Connor displays a level of professionalism few match.

If we can be of any further assistance please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Extremely happy with our property…

Extremely happy with our property manager Renae and the team at Certainly Property. They are always organised, friendly and two steps ahead on all the the details of our property. Would highly recommend.
- Felix

12 July 2023
Unprompted review
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Reply from Error 404 not found

Hey Felix,

Thanks so much for the great feedback for Renae. If our team can further assist, please don't hesitate to reach out to our team.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

I want to specifically mention Connor…

I want to specifically mention Connor as my property manager, who has been managing two properties for me over the past few years. Always responsible and reliable, he’s also honest and approachable. Lucky to have been assigned to him and to entrust my investments into his capable and experienced care.

10 July 2023
Unprompted review
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Reply from Error 404 not found

Hi Jared,

Thanks so much for the great feedback for Connor and your five star review. If our team can further assist, please don't hesitate to reach out to our team.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Very friendly and trustworthy team

Very friendly and trustworthy team. Very helpful with my queries and concerns. Would highly recommend.

22 June 2023
Unprompted review
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Reply from Error 404 not found

Hi Bardeen,

Thank you so much for your kind words and great review. We really appreciate you taking the time to share your experience.

If our team can be of further assistance, please don't hesitate to reach out and our team will happily assist.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Certainty Property is without a doubt…

Certainty Property is without a doubt the best property management company I've ever worked with. When it comes to finding tenants and maintaining the property, the team are true professionals. They always respond quickly and go above and beyond to ensure that everything runs smoothly. They are friendly and knowledgeable, and they are always eager to assist with any questions or concerns.

I've been particularly impressed by their attention to detail when it comes to property maintenance. They ensure that everything is clean and in working order, and they stay on top of any repairs or maintenance issues. I never have to be concerned about anything because I know they have everything under control.

I would highly recommended Certainty Property if you're looking for a dependable and trustworthy property management company.

Peter and Chris

24 June 2023
Unprompted review
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Reply from Error 404 not found

Hi Chris,

Thank you for the incredible feedback! It's great to hear that you've had such a positive experience with our team when it's come to managing your investment property.

We understand that there can be a lot of moving parts when it comes to owning an investment property, from maintenance and repairs to tenant requests and payment, so we love that we've been able to make that easy for you.

If our team can be of any further assistance, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Trustworthy Property Managers

Connor and Matt my property managers have been very professional and amazing at communicating. Thanks Legends

12 June 2023
Unprompted review
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Reply from Error 404 not found

Hi James,

Thank you so much for the great review. We've passed your kind words onto Connor and Matt.

If we can further assist, please don't hesitate to reach out and our team will happily assist.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Best Property Management Btisbane…

Amazing Property management would highly recommend to anyone looking for a Property Manager.

1 June 2023
Unprompted review
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Reply from Error 404 not found

Hi A T,

Thank you for the kind words. It's great to hear that you've had an awesome experience with our Queensland team!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

connor my property manager is very…

connor my property manager is very professional. felt like i knew him for my whole life. highly recommend

22 June 2023
Unprompted review
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Reply from Error 404 not found

Hi King,

Thank you for the great review! We've passed your kind words onto Connor, who is very appreciative.

If we can further assist, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Very happy with Certainly

Very happy with Certainly Property as my property manager no issues with them managing my investment property.

23 June 2023
Unprompted review
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Reply from Error 404 not found

Hi Tommy,

Thank you for the great feedback! We really appreciate you entrusting us to manage your investment property.

If we can further assist, please don't hesitate to reach out to our team.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Have loved dealing with my property…

Have loved dealing with my property manager and the entire team at Certainty Property. They got back to me the day I submitted my lease application and let me know that the owner had approved my app. I moved in ten days later, and my apartment was spotless. Whenever I've had the odd maintenance request, they've always come back to me straight away

22 June 2023
Unprompted review
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Reply from Error 404 not found

Hi Emma,

Thank you so much for your kind words and great review. We understand how important it is to receive timely responses regarding to applications, and it's been a pleasure having you as a tenant to date.

If we can be of further assistance, please don't hesitate to reach out to our team.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Fantastic Property Management

Fantastic property Management at an exceptional price.

Use these guys for my properties on the Gold Coast and have been super knowledgeable and helpful.

Recommend them highly to anyone looking for a property manager.

13 June 2023
Unprompted review
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Reply from Error 404 not found

Hi Danny,

Thank you so much for your great feedback and kind words. We agree that excellent property management shouldn't break the bank, and love that you've found our Gold Coast team to be great value.

If we can further assist, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Very Happy with there service.

Have been using Certainly Property for the last year and a half. They have been good to me answering my questions and concerns making owning my property stress free.

18 June 2023
Unprompted review
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Reply from Error 404 not found

Hi Rod,

Thank you for the great feedback. Owning an investment property should be as stress-free as possible, and we love that our team has been able to assist in that endeavour.

If we can be of any further assistance, please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Best Property Manager in Brisbane!

Best Property Manager in Brisbane!
Excellent customer service and very professional. I’m very happy with the service from Connor and his team! Overall very friendly team and I couldn’t recommend them enough.

15 June 2023
Unprompted review
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Reply from Error 404 not found

Hi Dat,

We love that you've had such a great experience with Connor and our South-East Queensland team! If we can be of any further assistance, please don't hesitate to reach out and our team will happily assist.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Best company

We are interstate investors with a rental property in QLD.
We have been dealing with renae from Certainty Property and she has been looking after our property/tenants and us very well.
Their online portal I found very helpful and informative.
They have always informed us with any issues/updates with our property.
We are also very pleased that they have found us new tenants very quickly.
We cannot speak highly enough of this company. We have dealt with other property managers before and in comparison - the quality of service we receive from Renae and her team was exceptional.

5 June 2023
Unprompted review
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Reply from Error 404 not found

Hi Elijah,

We really appreciate the great feedback and kind words. We've passed this onto Renae also. We can appreciate that it is always a nerve wracking experience when your property is interstate, and we're glad our team has been able to meet your expectations in finding you great new tenants.

If our team can be of any further assistance, please don't hesitate to reach out.

Kind regards,
Certainty Property

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