C.Gars Ltd Reviews 29,365

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,782 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its superb service, highlighting the efficiency of the ordering process and the promptness of deliveries. Many people appreciate the excellent quality of the products, which often arrive well-packaged and in perfect condition, reflecting the care taken with each order. The wide selection of products and the helpfulness of the staff also contribute to a highly positive overall experience for consumers. However, some people were dissatisfied with the quality of certain products, reporting that some items arrived dry or were not smokable. Additionally, a few customers noted issues with delivery times when a courier service was used, especially for orders placed on a Friday.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality and wide selection... See more

Service

Customers consistently note positive experiences with service, often describing it as superb, excellent, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and prompt... See more

Quality

Consumers find quality to be consistently positive, with many praising the excellent condition of products... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease and speed of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best cigars shop. Vast selection of premium cigars. Order before 2pm you virtually get the free delivery the next morning. Super efficient, kudos to the sales team for being very helpful and responsi... See more

Company replied

Rated 5 out of 5 stars

New to cigars, second order with C.Gars in the last month. Website excellent to navigate and full of information, delivery spot on and products packaged like someone cares for them. Had to email them... See more

Company replied

Rated 5 out of 5 stars

First time I have shopped with C.Gars Ltd, I don’t smoke myself but wanted a gift for a partner I looked at the reviews and went for the ones I thought looked the best. My purchase arrived promptly an... See more

Company replied

Rated 5 out of 5 stars

As always with C.Gars service is superb cigars also the Orchant Selection Aladino cigars get top marks from me .ordered the corona 12 count box smoked one the remainder having a wee rest for two or t... See more

Company replied


Company details

  1. #2 of 14 best companies in Cigar shop
  2. #5 of 83 best companies in Alcohol Store
  3. #2 of 41 best companies in Tobacco shop
  4. #2 of 17 best companies in Tobacco supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

29k reviews

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Rated 5 out of 5 stars

As always Cigars always in great…

As always Cigars always in great condition. Superbly packed. Always a great choice to choose from. Which is great for me a I am now trying out different cigars not just from Cuba.

31 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so glad to hear you consistently receive cigars in great condition and appreciate our selection! We love that you're exploring new options.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

This was my first order from C,Gars and…

This was my first order from C,Gars and I am more than happy with my shopping experiance. Order came very quickly and items were as advertised. I will be buying from C,Gars again in the future.

31 May 2026
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Reply from C.Gars Ltd

We are so pleased to hear you had a great first shopping experience with us! We're glad your order arrived quickly and the items met your expectations. We look forward to serving you again.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad your order arrived promptly. Thank you for sharing your positive experience with us.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Unexpected Item In Bagging Area!

I had been saving for a box purchase for a while and had narrowed things down to my final choice. Then Cgars brought out an Aladino Orchant Selection range the same week as they offered 10% off all New World cigars. Perfect timing - I could now afford a box of those as well. Happy days.🐱

31 May 2026
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Reply from C.Gars Ltd

We are so glad to hear that you found the perfect timing for your cigar purchases! It makes us happy to know we could contribute to your "happy days." Thank you for sharing your positive experience!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Friendly informative

Friendly informative
All questions answered fully
Well presented and knowledgeable staff

21 May 2026
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Reply from C.Gars Ltd

We are so pleased to hear that our staff was friendly, informative, and knowledgeable. Thank you for your kind words!

Kind Regards
Louise - C Gars Ltd

Rated 2 out of 5 stars

Not the usual excellent service

Not the usual excellent service. Item ordered subsequently not in stock.
Good communication on the matter but still disappointing

31 May 2026
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Reply from C.Gars Ltd

Dear Vernon

Thank you for the review. We appreciate your feedback and understand your disappointment regarding the out-of-stock cigar.

We are always happy to double check stock availability for you going forward so please do not hesitate to reach out if we can help next time!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Absolutely brilliant service and…

Absolutely brilliant service and selection! I was looking to buy a selection of empty cigar boxes to turn into Dice Trays for various games and C.Gars Ltd came to the rescue with awesome prices and an even more awesome selection to choose from at great prices. Their communication is superb, their dispatch just as good and the quick arrival with no damage was amazing. I will buy from them again in the near future.

31 May 2026
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Reply from C.Gars Ltd

We are so pleased to hear you enjoyed our service and selection for your creative project! We appreciate your kind words regarding our communication, dispatch, and quick delivery. We look forward to your next order.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Click and Collect Order.

I ordered a Click and Collect from a Flash Deal. I was notified that it was ready for collection the next day. I collected it from the store the day after. The entire experience was easy and stress free. Recommended.

30 May 2026
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Reply from C.Gars Ltd

We're so happy to hear your Click and Collect experience was easy and stress-free. Thank you for your kind words!

Kind Regards
Louise - C Gars Ltd

Rated 3 out of 5 stars

Delivery promp as usual but I was very…

Delivery promp as usual but I was very disappointed in issue with adding a 10% discount code, I ordered 5 new world cigars on Saturday costing £118, on Sunday I received a 10% off code for New world cigars, as the items were not being posted until Monday at best I emailed and asked if I could use the code againt my existing order, I was told that it couldnt be done. Very disappointed as been a customer for many years with only 1 cigar quality issue in all that time which was rectified straight away by CGars at the time.

30 May 2026
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Reply from C.Gars Ltd

We appreciate you sharing your experience and feedback. We understand your disappointment regarding the discount code not being applicable to your existing order. We value your long-standing loyalty and will review our policy to improve our customer experience.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Impeccable service

I have been ordering cigars from Cgars for some time. Never once have I been let down in terms of quality and delivery.

30 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so glad to hear you've consistently enjoyed the quality and delivery of our cigars. Thank you for your kind words!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Good regular store year in year out

Good regular store year in year out. Delivery times always within a few days, biggest choice of tobacco that I know of.

24 May 2026
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Reply from C.Gars Ltd

We're so happy to hear you appreciate our consistent service and wide selection. Thank you for your wonderful feedback!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Tried the rest know look at the best

Awesome thanks for your speedy delivery and service of quality cigars at the best prices fron little treats you get from sweets or coffee Awesome keep up the the great work you never going anywhere else tried the best know try specialed in the best in the game

30 May 2026
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Reply from C.Gars Ltd

We appreciate your fantastic feedback! We're thrilled to hear you enjoyed our speedy delivery, quality cigars, and excellent prices. We're committed to providing the best.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Easy to navigate website. Super quick delivery service and the product is excellent. Highly recommend CGars.

27 May 2026
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Reply from C.Gars Ltd

We truly appreciate your excellent review! We are delighted to hear you enjoyed our service, easy-to-navigate website, quick delivery, and excellent product. Thank you for your recommendation!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Such a friendly service

Such a friendly service, always fantastic deals and the presentation your package comes with is top notch, they go above and beyond here every time i've ordered with them, the only place i'll buy my cigars and tobacco products. It has a real personal touch to it, 100% recommend.

14 May 2026
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Reply from C.Gars Ltd

We truly appreciate your wonderful feedback! It's fantastic to hear that our friendly service, fantastic deals, and top-notch packaging have met your expectations. We're pleased to know we provide a personal touch and that you highly recommend us.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Service always impeccable

Service always impeccable, product awesome 🤩

5 June 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Duncan

We appreciate your wonderful review! We are so pleased you enjoyed our service and products :)

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

I'm a returning customer as the…

I'm a returning customer as the service, range, and value is first rate. Highly recommend.

29 May 2026
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Reply from C.Gars Ltd

Hi Adam

We're so glad to hear you appreciate our service, range, and value! Thank you for your continued custom and kind recommendation.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Ordered my cigars and received them in…

Ordered my cigars and received them in a couple of days. Very well packed and protected. Thank you.

29 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Trevor

We're so glad to hear your cigars arrived quickly and were well-protected. Thank you for your kind words!

Kind Regards
Hayley - C Gars Ltd

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