C.Gars Ltd Reviews 29,363

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,782 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its superb service, highlighting the efficiency of the ordering process and the promptness of deliveries. Many people appreciate the excellent quality of the products, which often arrive well-packaged and in perfect condition, reflecting the care taken with each order. The wide selection of products and the helpfulness of the staff also contribute to a highly positive overall experience for consumers. However, some people were dissatisfied with the quality of certain products, reporting that some items arrived dry or were not smokable. Additionally, a few customers noted issues with delivery times when a courier service was used, especially for orders placed on a Friday.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality and wide selection... See more

Service

Customers consistently note positive experiences with service, often describing it as superb, excellent, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and prompt... See more

Quality

Consumers find quality to be consistently positive, with many praising the excellent condition of products... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease and speed of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best cigars shop. Vast selection of premium cigars. Order before 2pm you virtually get the free delivery the next morning. Super efficient, kudos to the sales team for being very helpful and responsi... See more

Company replied

Rated 5 out of 5 stars

New to cigars, second order with C.Gars in the last month. Website excellent to navigate and full of information, delivery spot on and products packaged like someone cares for them. Had to email them... See more

Company replied

Rated 5 out of 5 stars

First time I have shopped with C.Gars Ltd, I don’t smoke myself but wanted a gift for a partner I looked at the reviews and went for the ones I thought looked the best. My purchase arrived promptly an... See more

Company replied

Rated 5 out of 5 stars

As always with C.Gars service is superb cigars also the Orchant Selection Aladino cigars get top marks from me .ordered the corona 12 count box smoked one the remainder having a wee rest for two or t... See more

Company replied


Company details

  1. #2 of 14 best companies in Cigar shop
  2. #5 of 83 best companies in Alcohol Store
  3. #2 of 41 best companies in Tobacco shop
  4. #2 of 17 best companies in Tobacco supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

29k reviews

5-star
4-star
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Asks customers to review

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Rated 5 out of 5 stars
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Pat

Thank you for the review. We are delighted to hear this arrived on time. We hope to hear from you again soon.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Quality products arrived quickly

Quality products arrived quickly

28 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi J Davies

We are delighted you received quality products quickly. We appreciate your feedback!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Excellent

Excellent, easy to use website offering an excellent selection of products, and quick despatch.

19 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi RT

Thank you for the 5* review! We are so pleased to hear you are happy with our website, selection of products and speedy dispatch!!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great Service

Great service as always,package arrived on time with everything in order,top company.Thanks.

26 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Mr Hetherington

Thank you for the 5* review! We are so pleased to hear you continue to be happy with our service, and that your orders arrive safely in good time!

We look forward to your next order!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Simply the best

As usual the cigars arrived well packed and quickly what else could anyone want.
Love the sweeties!

26 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Kevin

Thank you for the 5* review! We are so pleased to hear your cigars arrived safe and well!

We look forward to your next order.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

As always with C.Gars service is superb…

As always with C.Gars service is superb cigars also the Orchant Selection Aladino cigars get top marks from me .ordered the corona 12 count box smoked one the remainder having a wee rest for two or three months and they are superb 10 out of ten ttfn SW

24 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Steven

Thank you for the 5* review. We are so pleased to hear you are happy with our service and cigars and we hope to hear from you again soon!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great service as always

Great service as always

20 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi David

Thank you for the 5* review. We are so glad to hear you are happy with our service!

We look forward to your next order!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Excellent Company

As a regular customer of this company,I can only say that I have always had great service from ordering to delivery. Well packaged and protected and speedy delivery time and kept in the loop at all stages. I have no hesitation in highly recommending this company.

24 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear about your consistent positive experiences with us, from ordering to delivery. We appreciate your kind words and recommendation!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Great service Great delivery Great…

Great service Great delivery Great cigars very well packaged 5 star

27 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad you enjoyed our service, delivery, and cigars! Your 5-star review means a lot to us.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

C.Gars are always consistent

C.Gars are always consistent. Fast delivery, and good packaging, no matter how big or small the order. Have never received a damaged cigar.

27 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We truly appreciate your kind words! We are delighted to know you consistently receive fast delivery and good packaging, ensuring your cigars arrive safely.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Absolutely brilliant products and…

Absolutely brilliant products and service .
Delivery was very fast and very well packaged .
Looking forward to placing another order .
5 star service for me
Thankyou
R

26 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad to hear you enjoyed our products and service! Your kind words about the fast delivery and packaging mean a lot to us. We look forward to your next order!

Kind Regards
Louise - C Gars Ltd

Rated 4 out of 5 stars

Cigars

Cigars arrive on schedule.

26 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're glad your order arrived on time. We appreciate your business.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Great selection of products and great…

Great selection of products and great customer service. Every time I have ordered, it's been shipped next day delivery which is fantastic.

26 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your wonderful feedback! We are so glad you enjoy our product selection and excellent customer service. It's fantastic to hear your orders arrive promptly.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Excellent product

Excellent product, speedy service

26 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your fantastic review. We are so glad you were pleased with our quick service. Thank you!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Great Service

Goods exactly as described and swift delivery. Would definitely recommend!

26 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your positive feedback! We are so pleased your items arrived swiftly and as described. We're glad you recommend us.

Kind Regards
Louise - C Gars Ltd

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