Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... See more
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Review summary
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Reviews shaping this summary
I never felt like I was being SOLD a product, just given honest, helpful advice about their vast inventory of electric fireplaces. There was no upselling. The product arrived on time and just as expe... See more
Company replied
The folks here at Chadwick’s were so helpful and gracious I cannot begin to say how much we enjoyed dealing with them It was so well worth the drive from Don Mills to there store in Hamilton And we’d... See more
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Company details
Written by the company
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Contact info
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4.8
Excellent
2K reviews
Replied to 87% of negative reviews
Typically replies within 24 hours
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Everything was great although my item…
Everything was great although my item was not in stock at the time of purchase, it did not specify it was back ordered on the website. I called and they told me it was on the way to their store. I received it soon after. Would order from there again.
22 August 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks for sharing your experience, Louise! We’re glad your T-Fal air fryer part arrived quickly after the brief backorder. We do our best to keep inventory updated and appreciate your patience. Happy to hear you’d shop with us again, and thank you for the recommendation!
Slow delivery time
Slow delivery time. No communication between purchaser and seller. The temperature gauge actually broke during installation. I drove to Napoleon in Barrie and purchased a replacement for $11.00 cheaper than your price.
21 August 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Hi Colin, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. The temperature gauge you ordered was not in stock at the time of purchase on August 4 (and marked as a "non-stock item" on our site), which is why it shipped on August 21, as soon as our shipment from Napoleon arrived.
Regarding pricing, our retail price is the same as Napoleon Home Comfort's in Barrie — the difference you noted was the shipping charge, which doesn’t apply to in-store pickups. We weren’t made aware that your gauge broke during installation, otherwise we would have been happy to discuss options with you.
We appreciate you taking the time to leave a review, and we’ll continue working to improve communication around non-stock items so future customers know exactly what to expect.
Our service tech was named Jay
Our service tech was named Jay.
Very personable and attentive to our fireplaces. He took his time explaining the ins and outs of our units. One unit had glass beads which he removed and rubbed them together and put them back. Now our flame has a whimsical bluish colour. Very nice. I have been a customer of Chadwick and Hacks since 2013.
Very satisfied with all my experiences.
10 September 2025
Unprompted review
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the wonderful review, Joseph! We’re so glad Jay took the time to walk you through your fireplaces and make sure everything was working just right. It’s great that you’re enjoying the beautiful new flame effect too!
We truly appreciate your loyalty over the past 10+ years and we are thrilled to hear you’ve had great experiences every time. Stay cozy! 🔥🔥🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks for the kind words, Tammy! We're glad to hear that your online shopping experience was smooth and easy, and that received your fireplace part safely in BC. Stay cozy! 🔥
The lady I talked to knew exactly what…
The lady I talked to knew exactly what I was talking about and completed my order.
7 August 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Ken! We so pleased that our customer service team provided knowledgeable help with your Lagostina parts order. We're always here if you need anything else!
Great customer service
Great customer service. Very responsive over email and good communication for delivery arrangement.
14 August 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Julia! We’re so glad Dylan could help with your mantel beam order and that everything went smoothly with communication and delivery. We truly appreciate your kind words, and we'll be sure to share it with the team!
Fireplace fixed
Tech checked everything and told me what was the problem. Our fireplace is now clean and working.
6 August 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Rick & Cindy! We're so glad that our technician provided such thorough and professional service. We appreciate you trusting us with your fireplace maintenance!
I purchased big green egg touch up…
I purchased big green egg touch up paint. When I applied it to the stove cap it was not even close in a match. I emailed Chadwicks and Sarah got right back to me and sent a message to BGE. Apparently the paint was off and they are making a new batch and one will hopefully be shipped to me. Thansk to Sarah for her attention to this problem.
12 August 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much for your kind words, Darren! We’re happy Laura could step in quickly and work with Big Green Egg to get things resolved. We appreciate your patience with the new batch of paint, and we know the new paint will have your Egg looking just as good as it cooks in no time!
Excellent fast shipping
Excellent fast shipping. My igniter went out on my Yoder and I had the replacement part at my door in two days. Thank you.
12 August 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Edward! We're thrilled that our team got your Yoder part shipped out quickly so you didn't miss out on the summer cooking season. Happy grilling! 🔥🔥🔥
Excellent experience
Excellent experience. Very knowledgeable and helpful staff. Thank you very much!
9 August 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Suzanne! We’re happy to hear you had an excellent experience with our team. Enjoy your new cooking grills for your Napoleon BBQ, and we look forward to helping you again anytime you need us. Happy grilling 🔥🔥🔥
great customer service
courteous, helpful and excellent delivery service. Love the new BBQ!
3 August 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for your kind words, Richard! We're so pleased that Melissa could help you choose the right BBQ, and that our delivery team provided such a great delivery experience. We know that you'll enjoy your new Baron for years to come. Happy grilling! 🔥🔥🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Christine! We're so glad that your online order experience with in-store pick up was straightforward, so you could get your grill back in working order quickly! Happy grilling 🔥🔥🔥
I ordered a BBQ
I ordered a BBQ. I paid for a BBQ that I ordered. They ordered the BBQ I paid for from a supplier. They assembled the BBQ they ordered for me. They delivered the BBQ they assembled for me. The BBQ worked, and was the one that I ordered.
They didn't price gouge me, they didn't play games. It was a pretty straightforward experience. How many words does this review require before I can
5 August 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Rob, we couldn’t have summed it up better ourselves: you ordered a Pit Boss Titan, we delivered a Pit Boss Titan, no games, no surprises.
Thanks for trusting us with your new grill. We’re glad everything was as straightforward as advertised, and we hope the Titan lives up to its mighty name. Happy grilling! 🔥🔥🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing this wonderful feedback, Sabrina! We’re proud to have Sarah on our team — her patience and professionalism shine through in every interaction. We’re so glad she could help you with your new Napoleon BBQ, and that our team could assemble and deliver it ready to go. Happy grilling! 🔥🔥🔥
Good customer service
Good customer service - helpful advice in selecting the BBQ grill I purchased. However, installation was not available until a few weeks later.
25 July 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Nicola! We’re so pleased that Gary could help you choose the right BBQ. Summer is our busiest season, so unfortunately we weren’t able to assemble the BBQ the same afternoon you purchased it — but we’re glad Emil could deliver your new Napoleon BBQ the very next morning so you didn’t miss out on a weekend of grilling. Happy cooking! 🔥🔥🔥
Was a great experience
Was a great experience. Products worked and looked as advertised. Staff was extremely helpful and great to deal with.
24 July 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing your experience, Darren! We're so glad that our team was helpful with your Napoleon fireplace purchase, and we hope that you are enjoying your new electric fireplace.
Great Selection and Friendly Service
Great store with amazing selection. Staff are always friendly, and flexibility for either online or in-store shopping. Definitely recommend visiting the store, all kinds of great barbecues and accessories.
22 July 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Bryce! We’re glad you enjoyed the selection and friendly service, whether online or in-store. Happy to hear your pickup experience went smoothly, and we truly appreciate your recommendation! Happy grilling 🔥🔥🔥
When I ordered it said 3 to 7 days..
When I ordered it said 3 to 7 days... It took over a month to ship
29 July 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Hi JP, we’re very sorry for the frustration with your order. The Weber part you ordered was not in stock at the time, which unfortunately caused the delay in shipping. We do our best to keep our inventory and timelines as up-to-date and accurate as possible, but there are occasionally delays outside of our control. We always aim to keep parts moving quickly, but in this case it took longer than expected, and we truly apologize for the inconvenience. Thank you for your patience, and we appreciate your feedback.
Sarah was the best salesperson to deal with
Sarah was the best.
Helped me research, made fair recommendations and listened to my purchase criteria.
Delivery/installation service was prompt and professional. For me it’s the only company to deal with for bbq and related needs.
28 July 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you so much for the wonderful review, Blair! We’re thrilled to hear Sarah made your BBQ shopping experience such a positive one. She takes great pride in really listening and finding the right fit for each customer, so your kind words mean a lot. We’re also glad the delivery and installation went smoothly. We truly appreciate your trust in us as your go-to BBQ store. Happy grilling! 🔥🔥🔥
I shopped for a very long time for the…
I shopped for a very long time for the Napoleon 4 burner bbq and Chadwick's price was the lowest by far including taxes and shipping. The team went above and beyond in arranging delivery for me seeing that I needed it to be assembled before hand and brought to the back yard on my back patio as I live alone and have no one to help. They reviewed the logistics and even though in the end I had them just drop it off in the garage and had someone else help me they still delivered the bbq on time and the grill is amazing!
25 July 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you so much for sharing your experience, Tiffany! We’re thrilled to hear you found the best price on your new Napoleon BBQ with us. Our team is always happy to go the extra mile to make delivery and setup as smooth as possible. We’re glad everything worked out in the end, and that you're loving the new BBQ already. Happy grilling! 🔥
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