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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and the absence of high-pressure sales tactics, making the process of finding a warranty straightforward and pleasant. Many people highlight the excellent service, noting the ease of comparing different plans and the transparency in pricing and coverage details. Consumers frequently mention the competitive pricing, often finding better deals than with other companies, and appreciate the user-friendly website that simplifies the entire experience. The overall sentiment indicates that people feel confident in their choices and value the peace of mind provided by the service.

What people talk about most

Warranty

Reviewers highlight positive aspects of warranty. Many customers appreciate the ease of comparing and... See more

Price

Consumers find price to be positive, noting that the pricing is reasonable and often significantly cheaper... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and engaging... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism and... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website easy to use... See more

Based on these reviews

Rated 5 out of 5 stars

The service contract marketplace can be very confusing. I found out about Chaiz through Insurify their sister company who I've used successfully for car insurance. Great companies both. No high press... See more

Company replied

Rated 5 out of 5 stars

Chaiz made it SO easy! 👏 I found Chaiz through the Self app and WOW — finding the right extended warranty was actually fun! You just add your vehicle information and you can compare over eight d... See more

Company replied

Rated 5 out of 5 stars

Just purchased a protection plan for my 2022 F150. considering the age of my vehicle and the price of auto repairs I decided yo protect myself. I checked many online options and Chaiz had the best pri... See more

Company replied

Rated 5 out of 5 stars

I really had a fantastic experience, along with a great price on a vehicle contract. I was even contacted by Erick a Senior Vice President who made sure I didn’t need anything during my search. Now t... See more

Company replied


Company details

  1. Car and Motor Insurance Agency

Written by the company

Chaiz is the first online comparison site for Extended Car Warranties. We aggregate the offerings of the best warranty providers in the industry and provide transparency in pricing and coverage. Research and compare the best plan for your needs and purchase 100% online. Once your auto manufacturer's warranty has run out, you are responsible to cover all costs of a mechanical breakdown. An extended warranty can protect you from a potential repair bill of thousands of dollars. Compare online and save up to 40% versus buying from a dealership.


Contact info

4.9

Excellent

TrustScore 5 out of 5

156 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy, convenient, transparent

The quotes were transparent and everything was done online without any high pressure sales calls.
The staff answering additional questions and requests on the phone were professional and helpful.
4 months in, I am very satisfied.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

All Online!!

In a world where companies want you to talk to a salesperson for car warranties, it is awesome that Chaiz shows you quotes online and quickly. The purchasing process is just as easy too.

16 September 2024
Unprompted review
Rated 3 out of 5 stars

Not so sure

My experience BEFORE I purchased a warranty package was excellent. I had a bunch of questions for the reps & they responded quickly & thoroughly – one completely went out of his way to help me – even called while on a trip abroad. THEN I purchased it & the excellent service stopped. I had to email one of the reps twice before she answered, and then she gave me misinformation. I didn’t want my account on auto debit & she gave me a number to call. I called & the rep asked for my Vin, put me on hold for about five minutes then transferred me, without telling me, to an external trash company I called BACK & got another rep who told I didn’t have the option to change it. So I’m not sure WHAT to believe. I have a feeling this is an indication of things to come with them.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Great car warranty purchase experience

I purchased a warranty through Chaiz.com for my f150 after being recommended by a friend. He has purchased 6 or 7 warranties through this website. The interface was very easy to understand and the prices very competitive.

After my purchase I had to reach out to the company to put a few additional services i wanted included. There staff was very friendly and knowledgeable.

I was able to deal with one person Matty from being to the end of the process. I liked that I did not get passed around from person to person. She responded quickly and efficiently and got me all set up. I definitely will be purchasing more warranties through Chaiz.com for my outher vehicles.

13 April 2024
Unprompted review
Rated 5 out of 5 stars

Most reasonably priced and Easy Service

This is the most reasonably priced plans and I’ve tried several extended warranty companies.
Easy to use and usually my auto service dept. calls and works out the warranty claims so there is no extra calls on my end.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

I've been searching for a car warranty…

I've been searching for a car warranty quote online without all the silly phone calls and just wanted a simple quote. Chaiz delivered immediately without the games and gave me several options. I haven't needed to use my extended warranty yet but I'm confident I found the price point for the coverage I desired.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

I was sceptical

I was sceptical, but I'm glad I have it!

Working in the service department at a dealership, I have some experience with extended warranty companies. Some great and some horrible. I found Chaiz and was a bit concerned about the plans offered for the price, as it was much less than what I can get them for at employee cost. I looked into the sample contract and everything looked fine- it's important to note that I selected NAAC as the provider and the rest of the review is mostly related to their company.

Two vehicles and about $4000 in repairs covered already and I'm only in about 8 months. Both were AC jobs- but the response for the advisor on approvals was fast and the payment was same day as the paperwork submitted.

Great company and awesome providers. I will use them exclusively for extended warranty policies.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Truly made my life easier

I started to look for a car service warranty and Chaiz helped me find one almost immediately and have been very accommodating to my every need, can only say great things about Chaiz!

29 February 2024
Unprompted review
Rated 5 out of 5 stars

If you're looking for a warranty, look no further.

I have an older vehicle that's somewhat unique and, historically, has been difficult to cover. Chaiz not only suggested multiple plans, but the plans themselves were extremely thorough and affordable. When I had questions, the responses and answers were lightning fast. I had my contract in hand in less than an hour, and the plan is comprehensive and affordable. I've been in the automotive industry for 26 years and have never seen anything this user friendly. I can finally breathe when I drive this car -- thank you, Chaiz!

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Chaiz - easiest way to buy auto warranty

Chaiz offers one of the easiest processes to get coverage. At first, I did not think it was possible since my vehicle has 140,000 miles. I spoke to one of the team members and got clarification on the available options.

Then I was able to get coverage in a few minutes and get a hefty discount for paying the full policy upfront. This is the new way to get auto warranty. Buy auto warranty with Chaiz online, don't go the service provider or dealer where you have to call and wait.

7 January 2024
Unprompted review

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