Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more
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Company details
- #74 of 78 best companies in Wine shop
Written by the company
ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500
Contact info
25 Ovenden Road, HX3 5QG, Halifax, United Kingdom
- 01422 418500
- info@champagneone.co.uk
- champagneone.co.uk
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Quick delivery and safely packed
Quick delivery and safely packed. This was an order for Green Chartreuse which cam be a little tricky to locate and frustratingly gets listed as in stock when it isn't by some vendors. That's not the case here, the website matched the stock and it was in hand within a couple of days as advised. Will use again.
Difficult to obtain drink
ChampagneOne came up on an internet search for the supply of Yates White Wine. This is a difficult drink to obtain and ChampagneOne came up trumps. It was delivered quickly at a very good price and was extremely well packed. Will most definitely buy from again and recommend them.
Excellent service.
Excellent service, just a slight hiccup with the Parcel Force delivery, but Champagne... One stayed the course
The product is impressive exactly as we…
The product is impressive exactly as we wanted and expected. And delivered well packaged and swiftly.
Excellent service
The wine arrived swiftly and was…
The wine arrived swiftly and was affordably priced. I'm completely satisfied.
Great service
Despite a couple of mishaps with my order, these were resolved by Ryan quickly and efficiently.
A slightly grumpy customer turned into a very happy one thanks to Ryan 🙂
Had been looking for a particular wine…
Had been looking for a particular wine I’d had in a restaurant & found it here at a great price. Very fast delivery even a few days before Christmas, really well packaged too, highly recommend!
The wine was a competitively priced and…
The wine was a competitively priced and delivered promptly. I can't ask for more.
Champagne that even my husband enjoys
Champagne One stocks the champagne that my husband likes so I just had to buy it for Christmas Day. It was packaged perfectly and delivered quickly in time for Christmas so I'll definitely be returning for more.
“No Champagne, No Refund”
Ordered champagne on 29 November. Chased on 11 December and was promised resolution the following week. Followed up again on 20 December and was told on 21 December it would be dealt with after the festive period.
It is now 17 January and I still have no order and no refund.
Extremely amateur operation with poor communication and broken promises. I would strongly caution anyone against using this service.
Here we go again
Here we go again. After receiving hideous service I thought I’d give this co another chance. 4 e mails 2 phone calls and still no reply regarding my wine order 6 days ago.
Great Service and product.
Late delivery and no reply to emails
I placed an order and paid extra for next day delivery on the 18th Dec. Item was delivered on 23nd. Not a next day service i paid for. I emailed champagne one asking for a update with my delivery but received no reply from them.
I won a bottle in their Christmas…
I won a bottle in their Christmas giveaways. Because of how hectic they were it didn’t arrive in time for Christmas.I had to message them a couple of times but thankfully it arrived safely in January and was wait the worth, absolutely delicious. Thanks @ChampagneOneLtd.
DO NOT BUY FROM THIS SELLER
Ordered champagne as a gift. When it didn't arrive I got in touch, only to be told that it was out of stock. Ryan claims to have then processed a refund, which - more than three weeks later - still hasn't been received. Good luck trying to get through to anyone as the telephone is permanently on ansaphone with a recorded message claiming they aim to get back to you within one hour... This sounds almost identical to other reviewers and I wish I had seen them before ordering.
Champagne not delivered and no refund.
Ordered two bottles of Champagne for a birthday present. The website said in stock available for express delivery. Three weeks and several emails later, having missed the birthday I asked for a refund. Told it had been actioned to my credit card and would take 3-5 days. Eleven days and several emails later, still no refund they asked for my bank details. Fat chance. Contacted my credit card company to sort it out. Disaster from start to finish.
Poor experience and customer support
paid for expedited shipping and 10 days later, nothing-they blamed the carrier but they just did not process the order--but obviously took the funds and the increased costs for expedited delivery--after multiple contacts finally got the champagne but no apology or shipping refund--you need to do better for these prices!
Accept orders for things not in stock and hard work to get a refund. Ryan did communicate
*** just to update refund was eventually received after threats to take action. Ordered champagne for Christmas, never received and despite email communication early December with Ryan who told me it was out of stock, no refund received. Told on two separate occasions it had been refunded but a complete scam. Accept orders for things not in stock and then won’t refund.
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