ChampagneOneLtd Reviews 

2,883
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers had a great experience with this company. Customers frequently praise the quick and efficient delivery, noting that products often arrive speedily and on time. Many also highlight the exceptional packaging, ensuring items are well-protected and arrive safely. Consumers appreciate the competitive pricing, finding hard-to-obtain products unavailable elsewhere, and commend the easy-to-navigate website for a positive ordering experience. However, some customers noted issues with orders, including significant delivery delays even when express shipping was paid. A few others mentioned not receiving their orders or struggling to obtain promised refunds, with some reviewers also expressing dissatisfaction with communication due to a lack of updates or unanswered inquiries regarding delayed or missing items.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service, frequently praising its speed and... See more

Product

Clients share positive opinions on product, often praising the availability of hard-to-find items and the... See more

Order

People report ambiguous experiences with order, with many expressing frustration over lack of communication,... See more

Service

Users describe positive interactions with service, highlighting excellent service, fast delivery, and... See more

Price

Reviewers highlight positive aspects of price, with many finding products to be reasonably priced, cheaper... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Good apart from when I searched the internet for Veroni Amaretto SILK it came up with this site and the picture showed the word SILK on the bottom under Amaretto. I wanted for a 12th anniversary prese... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more

Rated 5 out of 5 stars

My uncle was reminiscing about a drink he used to drink 40/50 years ago and mentioned he hadnt seen it in the shops for years. I went online and found it at champagneone reasonably priced so ordered i... See more


Company details

  1. #74 of 78 best companies in Wine shop

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(2,883)

135 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery and safely packed

Quick delivery and safely packed. This was an order for Green Chartreuse which cam be a little tricky to locate and frustratingly gets listed as in stock when it isn't by some vendors. That's not the case here, the website matched the stock and it was in hand within a couple of days as advised. Will use again.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Difficult to obtain drink

ChampagneOne came up on an internet search for the supply of Yates White Wine. This is a difficult drink to obtain and ChampagneOne came up trumps. It was delivered quickly at a very good price and was extremely well packed. Will most definitely buy from again and recommend them.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Despite a couple of mishaps with my order, these were resolved by Ryan quickly and efficiently.
A slightly grumpy customer turned into a very happy one thanks to Ryan 🙂

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Had been looking for a particular wine…

Had been looking for a particular wine I’d had in a restaurant & found it here at a great price. Very fast delivery even a few days before Christmas, really well packaged too, highly recommend!

18 January 2026
Unprompted review
Rated 1 out of 5 stars

“No Champagne, No Refund”

Ordered champagne on 29 November. Chased on 11 December and was promised resolution the following week. Followed up again on 20 December and was told on 21 December it would be dealt with after the festive period.

It is now 17 January and I still have no order and no refund.

Extremely amateur operation with poor communication and broken promises. I would strongly caution anyone against using this service.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Here we go again

Here we go again. After receiving hideous service I thought I’d give this co another chance. 4 e mails 2 phone calls and still no reply regarding my wine order 6 days ago.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Late delivery and no reply to emails

I placed an order and paid extra for next day delivery on the 18th Dec. Item was delivered on 23nd. Not a next day service i paid for. I emailed champagne one asking for a update with my delivery but received no reply from them.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

I won a bottle in their Christmas…

I won a bottle in their Christmas giveaways. Because of how hectic they were it didn’t arrive in time for Christmas.I had to message them a couple of times but thankfully it arrived safely in January and was wait the worth, absolutely delicious. Thanks @ChampagneOneLtd.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS SELLER

Ordered champagne as a gift. When it didn't arrive I got in touch, only to be told that it was out of stock. Ryan claims to have then processed a refund, which - more than three weeks later - still hasn't been received. Good luck trying to get through to anyone as the telephone is permanently on ansaphone with a recorded message claiming they aim to get back to you within one hour... This sounds almost identical to other reviewers and I wish I had seen them before ordering.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Champagne not delivered and no refund.

Ordered two bottles of Champagne for a birthday present. The website said in stock available for express delivery. Three weeks and several emails later, having missed the birthday I asked for a refund. Told it had been actioned to my credit card and would take 3-5 days. Eleven days and several emails later, still no refund they asked for my bank details. Fat chance. Contacted my credit card company to sort it out. Disaster from start to finish.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor experience and customer support

paid for expedited shipping and 10 days later, nothing-they blamed the carrier but they just did not process the order--but obviously took the funds and the increased costs for expedited delivery--after multiple contacts finally got the champagne but no apology or shipping refund--you need to do better for these prices!

27 December 2025
Rated 2 out of 5 stars

Accept orders for things not in stock and hard work to get a refund. Ryan did communicate

*** just to update refund was eventually received after threats to take action. Ordered champagne for Christmas, never received and despite email communication early December with Ryan who told me it was out of stock, no refund received. Told on two separate occasions it had been refunded but a complete scam. Accept orders for things not in stock and then won’t refund.

8 December 2025
Unprompted review

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