Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more
Company replied
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Review summary
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Reviews shaping this summary
Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more
Company replied
We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more
Company replied
Excellent quality flat pack - fitted together no issues, spare screws etc. Looks perfect, opted for concrete finish XL lp storage, ended up buying an extra one, stacked nicely & secured with supplied... See more
Company replied
Company details
- #178 of 396 best companies in Home Furniture Shop
- #99 of 228 best companies in Bedroom furniture shop
- #22 of 46 best companies in Kitchen Furniture Shop
- #55 of 114 best companies in Living room shop
- #11 of 20 best companies in Office equipment supplier
- #30 of 59 best companies in Office Furniture Shop
About Charles Jacobs
Written by the company
Contact info
1 - 1a Rash's Green, NR19 1JG, Dereham, United Kingdom
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4.7
Excellent
834 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Product was what I expected
Product was what I expected. Easy to put together. Good quality.
17 November 2025
Reply from Charles Jacobs
Hello,
Thank you for sharing your feedback.
We are thrilled to hear our product met your expectations.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave a review.
We are thrilled to hear that you found our tables easy to assemble!
We hope you enjoy your new tables.
Kind regards,
Charles Jacobs Customer Care Team
The chair I have bought is really lovely
The chair I have bought is really lovely. I have bought it for my granddaughter for Christmas so not yet put together, she’s going to love it. I was shocked at how quickly it was delivered, it was very good. I would recommend the chair and service to anyone.
13 November 2025
Reply from Charles Jacobs
Hello Susan,
We appreciate you taking the time to leave a review!
We're really pleased to hear you are happy with chair and hope your granddaughter loves it too!
It's great to know your order arrived so quickly too. Thank you for recommending both the chair and our service!
Kind regards
Charles Jacobs Customer Care Team
A handy piece of furniture
A good piece of furniture for the price. Does what it’s meant for. Go direct to Charles Jacob, it’s cheaper than getting same item from e.g. Amazon.
5 November 2025
Reply from Charles Jacobs
Hello Michael,
Thank you for taking the time to leave us a review!
We’re really glad to hear you’re happy with the furniture and that it’s doing exactly what you needed.
We appreciate the feedback on value too, it’s always great to know our customers feel they’re getting good quality for the price.
Kind regards,
Charles Jacobs Customer Care Team
Whole experience
Ordering, delivery, contact with customer services and quality and price of goods.
6 November 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave a review!
We’re delighted to hear that everything - from ordering and delivery to your experience with our customer service and the quality of the products - met your expectations.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Elizabeth,
Thank you for your positive review! We really appreciate this.
We are pleased to hear the tables are of great quality and value.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Derek,
Thank you for your review!
We are glad to hear the product is satisfactory and you received your order promptly.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for your review, this is much appreciated.
We are glad you are happy with your new order!
Kind regards,
Charles Jacobs Customer Care Team
Product was as described
Product was as described, of great quality for the price and arrived within a few days. Highly recommended if your office chair no longer functions properly.
5 November 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave a positive review.
We are delighted to hear that you are pleased with your order.
Thank you for recommending us!
Kind regards,
Charles Jacobs Customer Care Team
Ready for the winter nights
Make it simple to order the right size. Quick delivery. Excellent quality at an affordable price. Very happy with the purchase and so my dog
12 November 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave a positive review!
We are thrilled to hear you are happy with your order.
Kind regards,
Charles Jacobs Customer Care Team
Good quality purchase
Very pleased with the cupboard, is of sturdy quality and instructions were easy.
Purchase and delivery were straightforward and timely.
3 November 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to share your feedback.
We are pleased to hear you found purchasing from us straight forward!
We hope you enjoy your new storage unit.
Kind regards,
Charles Jacobs Customer Care Team
Great shelf, great value, quick delivery
Received a really nice shelf which was not expensive, but well made, easy to put together and looks great. Very happy with it. Delivered very quickly too.
3 November 2025
Reply from Charles Jacobs
Hello,
Thank you for the positive feedback.
We are delighted to hear that you are pleased with your new shelf and the service we provide!
Kind regards,
Charles Jacobs Customer Care Team
Great service
Best price I could find anywhere on my vacuum cleaner. Fast delivery from N. Ireland. Very happy, would use again.
6 November 2025
Reply from Charles Jacobs
Hello,
Many thanks for the positive review however, It looks like this review is intended for a different business? If this is the case, please do not hesitate to contact us on contact@charlesjacobs.co.uk in regards to any recent purchases you have placed
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave feedback.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for the positive feedback, we really appreciate this.
We are delighted to hear that you had a positive experience purchasing from us!
We hope you enjoy your order.
Kind regards,
Charles Jacobs Customer Care Team
Happy with tables
Happy with tables, arrived slightly damaged, replacement part sent in 48hours,good customer service, would recommend.
5 November 2025
Reply from Charles Jacobs
Hello Glenn,
Thank you for your feedback, this is much appreciated.
We are pleased to hear our team could help resolve this matter for you.
We hope you enjoy your new tables!
Kind regards,
Charles Jacobs Customer Care Team
Vinyl storage
Super fast delivery was kept updated all along the way the build quality is good just the job for my vinyl A+
4 November 2025
Reply from Charles Jacobs
Hello,
Thank you for taking time to leave a positive review!
We are pleased to hear that you received your order promptly.
We hope you enjoy your new vinyl storage!
Kind regards,
Charles Jacobs Customer Care Team
Fantastic value for money
Delivery on time.
Assembly was easy and accurate.
The overall quality was exceptional
3 November 2025
Reply from Charles Jacobs
Hello,
Thank you for the overwhelming positive feedback!
We are thrilled to hear that you had a positive experience purchasing from us!
We hope you enjoy your order!
Kind regards,
Charles Jacobs Care Team
Reply from Charles Jacobs
Hello,
We greatly appreciate the positive feedback.
We are pleased to hear you are satisfied with the assembly of our products!
Kind regards,
Charles Jacobs Care Team
Perfect storage solution for vinyls
Perfect storage solution for vinyls at a reasonable price. Easily assembled yet sturdy, delivery fast and efficient. Would recommend.
3 November 2025
Reply from Charles Jacobs
Hello,
We appreciate your positive feedback!
We are delighted to hear that you are pleased with your new vinyl storage!
Thank you for recommending us!
Kind regards
Charles Jacobs Care Team
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