Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more
Company replied
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Review summary
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Reviews shaping this summary
Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more
Company replied
We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more
Company replied
Excellent quality flat pack - fitted together no issues, spare screws etc. Looks perfect, opted for concrete finish XL lp storage, ended up buying an extra one, stacked nicely & secured with supplied... See more
Company replied
Company details
- #178 of 396 best companies in Home Furniture Shop
- #99 of 228 best companies in Bedroom furniture shop
- #22 of 46 best companies in Kitchen Furniture Shop
- #55 of 114 best companies in Living room shop
- #11 of 20 best companies in Office equipment supplier
- #30 of 59 best companies in Office Furniture Shop
About Charles Jacobs
Written by the company
Contact info
1 - 1a Rash's Green, NR19 1JG, Dereham, United Kingdom
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4.7
Excellent
834 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Happy with my vinyl stand
Happy with my vinyl stand. It’s the second one I order. That’s a sign of my being satisfied with the first one. I still have room for one more if needed.
3 November 2025
Reply from Charles Jacobs
Hello,
Thank you for taking time to leave feedback, we really appreciate this.
We are pleased to hear that you are satisfied with your vinyl units!
We would be more than happy to assist with future purchases!
Kind regards,
Charles Jacobs Customer Care Team
Record storage
Excellent product,good communication,competitive pricing and quick delivery too.
31 October 2025
Reply from Charles Jacobs
Hello Greg,
Thank you for your review.
We are delighted to hear that you are pleased with the service we provide!
We hope you enjoy your new record storage!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Emma,
Thank you for leaving a positive review, we really appreciate this!
We are delighted to hear that you are happy with the service we provide!
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Nice Unit
Delivery was quick and the quality of the LP storage unit is very good. It is strong and sturdy and holds all our vinyl. The only reason for not giving 5* is the incomprehensible instructions - I can follow written instructions but a sheet of pictures is just confusing! As a 70 year old woman with arthritis I was able to put the unit together with just a screwdriver - once I figured out what I was supposed to do.
27 October 2025
Reply from Charles Jacobs
Hello Pauline,
Thank you for your thoughtful review!
We're delighted to hear that you're pleased with the quality and strength of your LP storage unit, and that it’s doing a great job holding your vinyl collection.
We appreciate your comments about the instructions.
Kind regards,
Charles Jacobs Customer Care Team
Delighted with these shelves
Delighted with these shelves! The quality for the price is excellent. A little complicated to make up but we got thee and they look great.
27 October 2025
Reply from Charles Jacobs
Hello Karen,
Thank you for leaving us feedback, we really appreciate it.
We’re thrilled to hear you’re delighted with your shelves and that they look great in your space.
Kind regards,
Charles Jacobs Customer Care Team
Excellent quality flat pack
Excellent quality flat pack - fitted together no issues, spare screws etc. Looks perfect, opted for concrete finish XL lp storage, ended up buying an extra one, stacked nicely & secured with supplied brackets.Fast delivery would absolutely recommend this over other brands of furniture.
27 October 2025
Reply from Charles Jacobs
Hello,
Thank you for taking time to leave positive feedback, we really appreciate this!
We are pleased to hear that you are happy with your new LP storage units!
We are delighted to hear that you would recommend us!
Kind regards,
Charles Jacobs Customer Care Team
Much better than Ikea
Easy ordering, great quality for the price, easy assembly and super quick delivery! Top notch much better than IKEA.
20 October 2025
Reply from Charles Jacobs
Hello Allan,
We are pleased to hear that you are satisfied with your order as well as the service we provide!
Kind regards
Charles Jacobs Customer Care Team
Excellent prompt service and well made…
Excellent prompt service and well made nest of tables. Customer service arranged a replacement part quickly and efficiently
20 October 2025
Reply from Charles Jacobs
Hello,
Thank you for taking time to leave a positive review!
We are thrilled to hear that we could resolve your issue promptly.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
All delivered on time on the right date…
All delivered on time on the right date by efficient delivery men.
20 October 2025
Reply from Charles Jacobs
Hello Jane,
We appreciate your positive review.
We are pleased to hear you received your order promptly!
Kind regards,
Charles Jacobs Customer Care Team
I ordered a silver sofa bed but when it…
I ordered a silver sofa bed but when it arrived the box said skate and it was bluish didn’t match other furniture but I was having guests to stay so had to keep it but not happy at all
20 October 2025
Reply from Charles Jacobs
Hello,
I can confirm that we do not sell Sofa beds - it looks like this review is intended for a different business? If that is true then please could you update your review to reflect the product you ordered from us?
If there is a problem with your Charles Jacobs order then please do not hesitate to contact us. Our contact details are contact@charlesjacobs.co.uk or alternatively you can contact us on 01362697700. Our lines are open Monday-Friday, 8:30am - 5:00pm.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Michael,
Thank you for the positive review.
We are pleased to hear you are happy with the service we provide!
Kind regards,
Charles Jacobs Customer Care Team
Impressive quality.
Easy ordering.
Good price.
Rapid dispatch.
Solid materials.
Impressive quality.
17 October 2025
Reply from Charles Jacobs
Hello William,
Thank you for taking time to leave a review.
We are pleased to hear you had a positive experience with us!
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Paul,
We appreciate your positive feedback!
We are pleased to hear you were happy with our service!
Kind regards,
Charles Jacobs Customer Care Team.
Great quality, great service
We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a day after sending an email I received the replacement. Outstanding
15 October 2025
Reply from Charles Jacobs
Hello Chris,
Thank you so much for the positive review!
We are thrilled to hear that we resolved your issue promptly and that you are happy with your twin monitor raisers.
We appreciate your repeat custom!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for taking time to leave a positive review, this is much appreciated.
We are thrilled to hear that you are satisfied with the service we provide!
Kind regards,
Charles Jacobs Customer Care Team
Product was exactly as advertised
Product was exactly as advertised, easy to assemble and great value for money.
14 October 2025
Reply from Charles Jacobs
Hello,
Thank you for the positive feedback!
We are happy to hear that you found our products to be true to our listings as well as good value for money.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team.
Reply from Charles Jacobs
Hello,
Thank you for taking time to leave a positive review, this is much appreciated!
We are pleased to hear you found our chairs to be good value for money, and you received your order promptly.
We hope you enjoy your chair!
Kind regards,
Charles Jacobs Customer Care Team
Package arrived on time
Package arrived on time, nothing missing and to the correct address.
30 September 2025
Reply from Charles Jacobs
Hello Christine,
Thank you for your feedback.
We are glad to hear your order arrived to you with nothing missing and the delivery was on time.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Tom,
Many thanks for your positive review.
We are glad to hear the delivery was punctual and you received your product well packaged.
We hope you enjoy your new order!
Kind regards,
Charles Jacobs Customer Care Team
Fantastic company
Wow this company is is seriously great ordered a Replacement Chair Gas Lift Piston perfect fit this save me a fortune delivery was super fast as well
All the best
9 October 2025
Unprompted review
Reply from Charles Jacobs
Hello,
Thank you for your positive feedback. We really appreciate this.
We are thrilled to hear you think our company is great! We are happy you were able to save money by purchasing the replacement gas lift from us and received this promptly.
Kind regards
Charles Jacobs Customer Care Team
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