Charles Jacobs Reviews 

834
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Many people warmly appreciate the exceptional financial value, noting that retail prices are extremely reasonable and noticeably cheaper than alternative market options. Consumers consistently highlight the remarkably sturdy build quality of the furniture items, straightforward assembly steps, and exceptionally prompt delivery services across all customer orders. Some reviewers were not happy with their purchases, reporting frustrating problems like pre-drilled mounting holes not lining up correctly or incorrect product descriptions. A few consumers also experienced occasional issues with transit damage, wrong components, or missing parts when opening their recent delivery packages.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items like storage units, chairs, and tables are... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Quality

Consumers find quality to be exceptional, expressing widespread delight with the sturdy units, affordable... See more

Order

Customers had positive experiences with order, noting that purchasing was straightforward and delivery was... See more

Price

People report positive experiences with price, highlighting that items are significantly cheaper compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more

Company replied

Rated 5 out of 5 stars

Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more

Company replied

Rated 5 out of 5 stars

We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more

Company replied

Rated 5 out of 5 stars

Excellent quality flat pack - fitted together no issues, spare screws etc. Looks perfect, opted for concrete finish XL lp storage, ended up buying an extra one, stacked nicely & secured with supplied... See more

Company replied


Company details

  1. #178 of 396 best companies in Home Furniture Shop
  2. #99 of 228 best companies in Bedroom furniture shop
  3. #22 of 46 best companies in Kitchen Furniture Shop
  4. #55 of 114 best companies in Living room shop
  5. #11 of 20 best companies in Office equipment supplier
  6. #30 of 59 best companies in Office Furniture Shop

About Charles Jacobs

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

834 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(834)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Happy with my vinyl stand

Happy with my vinyl stand. It’s the second one I order. That’s a sign of my being satisfied with the first one. I still have room for one more if needed.

3 November 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for taking time to leave feedback, we really appreciate this.

We are pleased to hear that you are satisfied with your vinyl units!

We would be more than happy to assist with future purchases!

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Record storage

Excellent product,good communication,competitive pricing and quick delivery too.

31 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Greg,

Thank you for your review.

We are delighted to hear that you are pleased with the service we provide!

We hope you enjoy your new record storage!

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Great product

Great product! Looks good. Amazing value and fast delivery! Thank you!

30 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Emma,

Thank you for leaving a positive review, we really appreciate this!

We are delighted to hear that you are happy with the service we provide!

We hope you enjoy your order!

Kind regards,
Charles Jacobs Customer Care Team

Rated 4 out of 5 stars

Nice Unit

Delivery was quick and the quality of the LP storage unit is very good. It is strong and sturdy and holds all our vinyl. The only reason for not giving 5* is the incomprehensible instructions - I can follow written instructions but a sheet of pictures is just confusing! As a 70 year old woman with arthritis I was able to put the unit together with just a screwdriver - once I figured out what I was supposed to do.

27 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Pauline,

Thank you for your thoughtful review!

We're delighted to hear that you're pleased with the quality and strength of your LP storage unit, and that it’s doing a great job holding your vinyl collection.

We appreciate your comments about the instructions.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Delighted with these shelves

Delighted with these shelves! The quality for the price is excellent. A little complicated to make up but we got thee and they look great.

27 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Karen,

Thank you for leaving us feedback, we really appreciate it.

We’re thrilled to hear you’re delighted with your shelves and that they look great in your space.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Excellent quality flat pack

Excellent quality flat pack - fitted together no issues, spare screws etc. Looks perfect, opted for concrete finish XL lp storage, ended up buying an extra one, stacked nicely & secured with supplied brackets.Fast delivery would absolutely recommend this over other brands of furniture.

27 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for taking time to leave positive feedback, we really appreciate this!

We are pleased to hear that you are happy with your new LP storage units!

We are delighted to hear that you would recommend us!

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Much better than Ikea

Easy ordering, great quality for the price, easy assembly and super quick delivery! Top notch much better than IKEA.

20 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Allan,

We are pleased to hear that you are satisfied with your order as well as the service we provide!

Kind regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Excellent prompt service and well made…

Excellent prompt service and well made nest of tables. Customer service arranged a replacement part quickly and efficiently

20 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for taking time to leave a positive review!

We are thrilled to hear that we could resolve your issue promptly.

We hope you enjoy your order!

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

All delivered on time on the right date…

All delivered on time on the right date by efficient delivery men.

20 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Jane,

We appreciate your positive review.

We are pleased to hear you received your order promptly!

Kind regards,
Charles Jacobs Customer Care Team

Rated 1 out of 5 stars

I ordered a silver sofa bed but when it…

I ordered a silver sofa bed but when it arrived the box said skate and it was bluish didn’t match other furniture but I was having guests to stay so had to keep it but not happy at all

20 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

I can confirm that we do not sell Sofa beds - it looks like this review is intended for a different business? If that is true then please could you update your review to reflect the product you ordered from us?

If there is a problem with your Charles Jacobs order then please do not hesitate to contact us. Our contact details are contact@charlesjacobs.co.uk or alternatively you can contact us on 01362697700. Our lines are open Monday-Friday, 8:30am - 5:00pm.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Fast service

Fast service, great product

20 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Michael,

Thank you for the positive review.

We are pleased to hear you are happy with the service we provide!

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Impressive quality.

Easy ordering.
Good price.
Rapid dispatch.
Solid materials.
Impressive quality.

17 October 2025
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Reply from Charles Jacobs

Hello William,

Thank you for taking time to leave a review.

We are pleased to hear you had a positive experience with us!

We hope you enjoy your order!

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Quality

Quick and prompt service and delivered between the timescale. Excellent!

8 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Paul,

We appreciate your positive feedback!

We are pleased to hear you were happy with our service!

Kind regards,
Charles Jacobs Customer Care Team.

Rated 5 out of 5 stars

Great quality, great service

We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a day after sending an email I received the replacement. Outstanding

15 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Chris,

Thank you so much for the positive review!

We are thrilled to hear that we resolved your issue promptly and that you are happy with your twin monitor raisers.

We appreciate your repeat custom!

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Easy to order

Easy to order, despatched and delivered quickly, and is a good product.

8 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for taking time to leave a positive review, this is much appreciated.

We are thrilled to hear that you are satisfied with the service we provide!

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Product was exactly as advertised

Product was exactly as advertised, easy to assemble and great value for money.

14 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for the positive feedback!

We are happy to hear that you found our products to be true to our listings as well as good value for money.

We hope you enjoy your order!

Kind regards,
Charles Jacobs Customer Care Team.

Rated 5 out of 5 stars

Good price

Good price, nice chair and delivered quickly

13 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for taking time to leave a positive review, this is much appreciated!

We are pleased to hear you found our chairs to be good value for money, and you received your order promptly.

We hope you enjoy your chair!

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Package arrived on time

Package arrived on time, nothing missing and to the correct address.

30 September 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Christine,

Thank you for your feedback.

We are glad to hear your order arrived to you with nothing missing and the delivery was on time.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Satisfied Customer

Good product, well packaged, delivered promptly

2 October 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Tom,

Many thanks for your positive review.

We are glad to hear the delivery was punctual and you received your product well packaged.

We hope you enjoy your new order!

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Fantastic company

Wow this company is is seriously great ordered a Replacement Chair Gas Lift Piston perfect fit this save me a fortune delivery was super fast as well
All the best

9 October 2025
Unprompted review
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for your positive feedback. We really appreciate this.

We are thrilled to hear you think our company is great! We are happy you were able to save money by purchasing the replacement gas lift from us and received this promptly.

Kind regards
Charles Jacobs Customer Care Team

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