Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more
Company replied
We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more
Company replied
Excellent quality flat pack - fitted together no issues, spare screws etc. Looks perfect, opted for concrete finish XL lp storage, ended up buying an extra one, stacked nicely & secured with supplied... See more
Company replied
Company details
- Home Furniture Shop
- also in
- Bedroom furniture shop
- Kitchen Furniture Shop
- Living room shop
- Office equipment supplier
- Office Furniture Shop
About Charles Jacobs
Written by the company
Contact info
1 - 1a Rash's Green, NR19 1JG, Dereham, United Kingdom
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4.7
Excellent
834 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've bought from you in the past
I've bought from you in the past, and always found your products of excellent quality, and easy to follow assembly instructions. Excellent service as well. Thanks.
3 September 2025
Reply from Charles Jacobs
Hello Martin,
Thank you for being a repeat customer and leaving us feedback, we appreciate it.
We are pleased to hear you have such a high opinion of our products and of our service!
Kind regards,
Charles Jacobs Customer Care Team
Very quick delivery
Very quick delivery, easy to put together, reasonably priced, and decent quality for the price
1 September 2025
Reply from Charles Jacobs
Hello Jennie,
Thank you for your positive feedback.
We are glad to know you found our item to be good value for money with quick delivery.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave us positive feedback.
We're pleased to hear you received your order quickly and are happy with the quality of the product.
Kind regards,
Charles Jacobs Customer Care Team
The record shelving arrived quickly
The record shelving arrived quickly, it was easy to assemble, no missing parts. They are decent value and would buy again.
25 August 2025
Reply from Charles Jacobs
Hello Robert,
Thank you for taking the time to share your feedback with us.
We are happy to hear you would buy these items again, and was impressed with the delivery speed.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Fay,
We appreciate you taking the time to leave us feedback, thank you.
We are glad to hear you had a quick delivery and your items are in perfect condition.
Kind regards,
Charles Jacobs Customer Care Team
Excellent product
Unit was despatched and delivered quickly. Easy to assemble, feels really sturdy and looks good
29 August 2025
Reply from Charles Jacobs
Hello Al,
Thank you for leaving us a review, we appreciate it.
We are happy to hear you received your item quickly and you are happy with the quality.
Kind regards,
Charles Jacobs Customer Care Team
Ordered and delivered all within 24…
Ordered and delivered all within 24 hours. First class service and great purchase
28 August 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave us some feedback.
We’re delighted to hear your order reached you so quickly and that you’re happy with your purchase.
Kind regards,
Charles Jacobs Customer Care Team
Speedy prompt service and a lovely…
Speedy prompt service and a lovely solid storage unit
26 August 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave us positive feedback.
We're pleased to hear you received your order promptly and are happy with the sturdiness of the unit.
Kind regards,
Charles Jacobs Customer Care Team
Great value chair and easy to assemble
Purchased a chair to go with my daughter’s vanity table. Really pleased with it; good quality, easy to assemble and great price. Item was dispatched and delivered next day. I liked it so much I bought an office chair for my son’s room too. Recommend this company.
26 August 2025
Reply from Charles Jacobs
Hello Josephine,
Thank you for your positive feedback.
We are thrilled to hear you are pleased with the quailty of your chairs, and found them easy to assemble.
We really appreciate your recommendation!
Kind regards,
Charles Jacobs Customer Care Team
Item is excellent quality and arrived…office chair
Item is excellent quality and arrived very quickly.
18 August 2025
Reply from Charles Jacobs
Hi Rachel,
Thank you for your positive feedback.
We are thrilled to hear you are happy with the quality of your purchase, and received your order promptly.
Kind regards,
Charles Jacobs Customer Care Team
Oak LP Storage unit XL
Bought these items before. Easy to assemble, nice quality for the price and very sturdy. Smooth delivery. Would use again.
18 August 2025
Reply from Charles Jacobs
Hello Chris,
Thank you for taking the time to leave positive feedback.
We are thrilled to hear you are happy with the product as well as the delivery service you received. We are happy to hear you would be a returning customer.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hi Dean,
Thank you for taking the time to leave us positive feedback.
We are glad to hear our website was easy to use and the item arrived to you well wrapped.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Josephine,
Thank you for your positive feedback.
We are happy to hear this product is solid and was easy to assemble.
Kind regards,
Charles Jacobs Customer Care Team
Incredibly low quality
Incredibly low quality. The item broke while I was assembling it. The fake wood isn't strong enough to hold the screws. The design and the materials need to be totally rethought.
6 August 2025
Reply from Charles Jacobs
Hello,
Thank you for your review.
We have not heard from you prior to this review regarding this issue. Please can you contact us at Contact@CharlesJacobs.com with some clear photos so that we can help resolve this for you.
We have not had issues like this reported about your item before and so we would like to investigate this. We have sold thousands of this unit with overwhelmingly positive reviews.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Sanjiv,
Thank you for your positive feedback.
We are glad to hear our website was easy to use and you received your order promptly.
Kind regards,
Charles Jacobs Customer Care Team
Quality service
This item I purchased came prepacked in a self explanatory box, I put together the items with ease and the item came next day on a standard delivery, this company have invested well for their customer needs.
8 August 2025
Reply from Charles Jacobs
Hello Manni,
Thank you for taking the time to leave us positive feedback.
We are thrilled to hear you promptly received your order, and found the product easy to assemble.
Kind regards
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave positive feedback.
We are thrilled to hear you promptly received your order. We hope you enjoy your new purchase!
Kind regards,
Charles Jacobs Customer Care Team
Ordered in the early evening & received…
Ordered in the early evening & received in next morning 🙌
6 August 2025
Reply from Charles Jacobs
Hello,
We appreciate you taking the time to leave us feedback, thank you.
We are glad to hear that you recevied your item quickly!
Kind regards
Charles Jacobs Customer Care Team
It was a great service from start to…
It was a great service from start to finish, came on schedule, the courier was lovely , and the glass table is beautiful, the same one in wayfair was double the price great experience, 😊
6 August 2025
Reply from Charles Jacobs
Hello Rosalia,
Thank you for taking the time to leave feedback, we really appreciate this!
We’re delighted to hear that everything went smoothly from start to finish, and that your glass table arrived right on schedule.
Kind regards,
Charles Jacobs Customer Care Team
Good quality product
Good quality product, easy to fix, sturdy table set and looks just like in the picture.I don’t regret my purchase.
4 August 2025
Reply from Charles Jacobs
Hi Chijoke,
Thank you for taking the time to leave us positive feedback.
We are pleased you are happy with your order and that the tables are sturdy.
Kind regards,
Charles Jacobs Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.