Charles Jacobs Reviews 

834
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Many people warmly appreciate the exceptional financial value, noting that retail prices are extremely reasonable and noticeably cheaper than alternative market options. Consumers consistently highlight the remarkably sturdy build quality of the furniture items, straightforward assembly steps, and exceptionally prompt delivery services across all customer orders. Some reviewers were not happy with their purchases, reporting frustrating problems like pre-drilled mounting holes not lining up correctly or incorrect product descriptions. A few consumers also experienced occasional issues with transit damage, wrong components, or missing parts when opening their recent delivery packages.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items like storage units, chairs, and tables are... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Quality

Consumers find quality to be exceptional, expressing widespread delight with the sturdy units, affordable... See more

Order

Customers had positive experiences with order, noting that purchasing was straightforward and delivery was... See more

Price

People report positive experiences with price, highlighting that items are significantly cheaper compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more

Company replied

Rated 5 out of 5 stars

Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more

Company replied

Rated 5 out of 5 stars

We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more

Company replied

Rated 5 out of 5 stars

Excellent quality flat pack - fitted together no issues, spare screws etc. Looks perfect, opted for concrete finish XL lp storage, ended up buying an extra one, stacked nicely & secured with supplied... See more

Company replied


4.7

Excellent

TrustScore 4.5 out of 5

834 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(834)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased set of 3white teardrop shaped…

Purchased set of 3white teardrop shaped tables with blonde wood legs …. Sooooo pleased. Excellent quality, fast informed service, easy to assemble - recommended very highly.

5 August 2025
Unprompted review
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for taking the time to leave your feedback.

We are happy to hear you are pleased with the quality of your new tables and would highly recommend us to others.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Company did exactly what they said they…

Company did exactly what they said they would do everything was just perfect.
Thank you for a brilliant service

1 August 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Rita,

Thank you for the positive feedback. We really appreciate this!

We are so thrilled to hear you experienced brilliant customer service. We always aim to make every customer happy with the service we provide.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Event chairs

For the price, very good value
Comfortable to sit on
Easy to store and arrange

1 August 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Ian,

Thank you for your positive feedback.

We are glad to hear these affordable chairs are comfortable and easy to store.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Great little chair.

Ordering the item was easy, delivery was quick and the item was easy to put together. Very happy with the quality.

30 July 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Michael,

Thank you for taking the time to leave us positive feedback.

We are thrilled to hear our website was easy to use, the delivery was quick and the chair was easy to assemble.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Good quality product

Good quality product. Easy ordering and quick delivery

30 July 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Melanie,

Thank you for your positive feedback.

We are glad to hear you're happy with the quality of the product and experienced easy ordering and a punctual delivery

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly, great quality and design. Very solid exactly what I hoped it would be.

28 July 2025
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Reply from Charles Jacobs

Hello,

We appreciate you taking the time to leave us a review.

We are glad to hear that the item has met your expectations and we hope you enjoy using it.

Kind regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Great item at great price

Great item at great price, would like to remove the signature mandatory as this delayed delivery by one day when it could have been left at address otherwise.

28 July 2025
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Reply from Charles Jacobs

Hello Ben,

Thank you for leaving us some feedback, it helps us.

We are happy to hear that you like your item, however, we send our items on a mandatory signature service to ensure our customers receive their items.

Kind regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Good value for money

Good value for money. Good product. Great service

28 July 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for taking the time to leave us positive feedback.

We are thrilled to hear this product is good value for money and that you received great service.

Kind regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Good price for desk chair and arrived…

Good price for desk chair and arrived in really good time.

25 July 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Allison,

Thank you for your positive feedback.

We are thrilled to hear you received your chair in good time and the price is affordable.

Kind regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Very fast delivery..highly recommend

Very fast delivery..highly recommend

24 July 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Mal,

Thank you for the positive feedback.

We're glad you received your order with fast delivery and that you would recommend us to others.

Kind regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars
Charles Jacobs logo

Reply from Charles Jacobs

Hi Barry,

Thank you for taking the time to leave positive feedback.

We are so happy to hear you received great service.

Kind regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Great value for money and super fast…

Great value for money and super fast delivery!

14 July 2025
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Reply from Charles Jacobs

Hello Elizabeth,

Thank you for your positive feedback.

We are glad to hear that you found the product to be great value and you received with fast delivery.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

An excellent product and very…

An excellent product and very reasonable. Outstanding service and delivery.

23 July 2025
Unprompted review
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for the positive feedback. We really appreciate this.

We are glad to hear you are happy with this product as well as the service and delivery you received.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

5star product, service and fantastic value

Excellent quality dining table and chairs. Excellent value, fantastic service a x a super fast delivery. Thank you

15 July 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Denise,

Thank you for taking the time to share your feedback with us.

We are thrilled to hear you are pleased with the quality, value, and speedy delivery of your new dining set.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Top Quality Vinyl Storage

Excellent quality solid wood vinyl record storage cubes at a very fair price.
Good assembly instructions and really helpful advice and communications from customer services.
Fast delivery service. Ordered three of the same storage items that were delivered together. I was charged 3x £6.99 which I feel was a little excessive. I queried before finalising order and this was apparently correct. Still closer to 5 than 4 stars overall. Recommended!

14 July 2025
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Reply from Charles Jacobs

Hello Danny,

Thank you for taking the time to leave us positive feedback.

We are pleased you received good customer service as well as a fast delivery of your order. We're happy to hear the units are of excellent quality for a good price and you would recommend to others.

We're sorry to hear you are not happy about the shipping cost. We have taken this feedback on board.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Great value for the money strong sturdy…

Great value for the money strong sturdy unit

14 July 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Mark,

Thank you for your positive feedback. We really appreciate this.

We are thrilled to hear this product is strong and sturdy for a great value for money.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Great piece of furniture

I've had one of these cubes before, and they are very easy to build, are very solid and look great!

14 July 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Sharon,

Thank you for taking the time to leave positive feedback.

We are happy to hear this unit is solid and easy to assemble and looking great.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Great delivery every thing was so…

Great delivery every thing was so smooth and fast

8 July 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello Debbie,

Thank you for taking the time to share your experience.

We are happy to hear that you had a positive and speedy delivery.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for leaving us a review, we appreciate it.

We are happy to hear you found our service positive, and were impressed with our delivery times.

Kind regards
Charles Jacobs Customer Care Team

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