Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more
Company replied
We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more
Company replied
Excellent quality flat pack - fitted together no issues, spare screws etc. Looks perfect, opted for concrete finish XL lp storage, ended up buying an extra one, stacked nicely & secured with supplied... See more
Company replied
Company details
- Home Furniture Shop
- also in
- Bedroom furniture shop
- Kitchen Furniture Shop
- Living room shop
- Office equipment supplier
- Office Furniture Shop
About Charles Jacobs
Written by the company
Contact info
1 - 1a Rash's Green, NR19 1JG, Dereham, United Kingdom
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4.7
Excellent
834 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased set of 3white teardrop shaped…
Purchased set of 3white teardrop shaped tables with blonde wood legs …. Sooooo pleased. Excellent quality, fast informed service, easy to assemble - recommended very highly.
5 August 2025
Unprompted review
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave your feedback.
We are happy to hear you are pleased with the quality of your new tables and would highly recommend us to others.
Kind regards,
Charles Jacobs Customer Care Team
Company did exactly what they said they…
Company did exactly what they said they would do everything was just perfect.
Thank you for a brilliant service
1 August 2025
Reply from Charles Jacobs
Hi Rita,
Thank you for the positive feedback. We really appreciate this!
We are so thrilled to hear you experienced brilliant customer service. We always aim to make every customer happy with the service we provide.
Kind regards,
Charles Jacobs Customer Care Team
Event chairs
For the price, very good value
Comfortable to sit on
Easy to store and arrange
1 August 2025
Reply from Charles Jacobs
Hello Ian,
Thank you for your positive feedback.
We are glad to hear these affordable chairs are comfortable and easy to store.
Kind regards,
Charles Jacobs Customer Care Team
Great little chair.
Ordering the item was easy, delivery was quick and the item was easy to put together. Very happy with the quality.
30 July 2025
Reply from Charles Jacobs
Hi Michael,
Thank you for taking the time to leave us positive feedback.
We are thrilled to hear our website was easy to use, the delivery was quick and the chair was easy to assemble.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Melanie,
Thank you for your positive feedback.
We are glad to hear you're happy with the quality of the product and experienced easy ordering and a punctual delivery
Kind regards,
Charles Jacobs Customer Care Team
Delivered quickly
Delivered quickly, great quality and design. Very solid exactly what I hoped it would be.
28 July 2025
Reply from Charles Jacobs
Hello,
We appreciate you taking the time to leave us a review.
We are glad to hear that the item has met your expectations and we hope you enjoy using it.
Kind regards
Charles Jacobs Customer Care Team
Great item at great price
Great item at great price, would like to remove the signature mandatory as this delayed delivery by one day when it could have been left at address otherwise.
28 July 2025
Reply from Charles Jacobs
Hello Ben,
Thank you for leaving us some feedback, it helps us.
We are happy to hear that you like your item, however, we send our items on a mandatory signature service to ensure our customers receive their items.
Kind regards
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave us positive feedback.
We are thrilled to hear this product is good value for money and that you received great service.
Kind regards
Charles Jacobs Customer Care Team
Good price for desk chair and arrived…
Good price for desk chair and arrived in really good time.
25 July 2025
Reply from Charles Jacobs
Hello Allison,
Thank you for your positive feedback.
We are thrilled to hear you received your chair in good time and the price is affordable.
Kind regards
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Mal,
Thank you for the positive feedback.
We're glad you received your order with fast delivery and that you would recommend us to others.
Kind regards
Charles Jacobs Customer Care Team
All round great service Thanks
24 July 2025
Reply from Charles Jacobs
Hi Barry,
Thank you for taking the time to leave positive feedback.
We are so happy to hear you received great service.
Kind regards
Charles Jacobs Customer Care Team
Company doing well
22 July 2025
Reply from Charles Jacobs
Hello Sheila,
Thank you so much for your positive feedback. We really appreciate this.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Elizabeth,
Thank you for your positive feedback.
We are glad to hear that you found the product to be great value and you received with fast delivery.
Kind regards,
Charles Jacobs Customer Care Team
An excellent product and very…
An excellent product and very reasonable. Outstanding service and delivery.
23 July 2025
Unprompted review
Reply from Charles Jacobs
Hello,
Thank you for the positive feedback. We really appreciate this.
We are glad to hear you are happy with this product as well as the service and delivery you received.
Kind regards,
Charles Jacobs Customer Care Team
5star product, service and fantastic value
Excellent quality dining table and chairs. Excellent value, fantastic service a x a super fast delivery. Thank you
15 July 2025
Reply from Charles Jacobs
Hello Denise,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear you are pleased with the quality, value, and speedy delivery of your new dining set.
Kind regards,
Charles Jacobs Customer Care Team
Top Quality Vinyl Storage
Excellent quality solid wood vinyl record storage cubes at a very fair price.
Good assembly instructions and really helpful advice and communications from customer services.
Fast delivery service. Ordered three of the same storage items that were delivered together. I was charged 3x £6.99 which I feel was a little excessive. I queried before finalising order and this was apparently correct. Still closer to 5 than 4 stars overall. Recommended!
14 July 2025
Reply from Charles Jacobs
Hello Danny,
Thank you for taking the time to leave us positive feedback.
We are pleased you received good customer service as well as a fast delivery of your order. We're happy to hear the units are of excellent quality for a good price and you would recommend to others.
We're sorry to hear you are not happy about the shipping cost. We have taken this feedback on board.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Mark,
Thank you for your positive feedback. We really appreciate this.
We are thrilled to hear this product is strong and sturdy for a great value for money.
Kind regards,
Charles Jacobs Customer Care Team
Great piece of furniture
I've had one of these cubes before, and they are very easy to build, are very solid and look great!
14 July 2025
Reply from Charles Jacobs
Hi Sharon,
Thank you for taking the time to leave positive feedback.
We are happy to hear this unit is solid and easy to assemble and looking great.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Debbie,
Thank you for taking the time to share your experience.
We are happy to hear that you had a positive and speedy delivery.
Kind regards,
Charles Jacobs Customer Care Team
Excellent service Quick delivery
7 July 2025
Reply from Charles Jacobs
Hello,
Thank you for leaving us a review, we appreciate it.
We are happy to hear you found our service positive, and were impressed with our delivery times.
Kind regards
Charles Jacobs Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.