Charlotte Mills Reviews 

Firstly, very good products, very sustainable practices, and great choice. I got my wedding shoes with them!

Secondly, SO helpful. Initially I'd made a mistake and added a (quite expensive) extra item to my order, and they kindly removed it and refunded me. When I needed to exchange the shoes, they didn't charge me to send the others back, and though their system didn't automatically refund me the difference, they made sure I got it. I had to talk to customer service a few times to unpick all this - almost all of which were my mistakes, not theirs - and they responded quickly and helpfully every time, I never had to chase them. Really a great place to make investment in these items and would recommend them in a heartbeat.

I did two orders with CM - 2 sizes of 1 style initially, then further 2 different styles in same size. All dresses were a nice quality, not really see through, and had a lovely twinkle. They also came in environmentally friendly packaging, which I loved! Sadly, I returned all dresses as the styles weren't quite what I was looking for - but I have no doubt they'll be perfect for many other brides! The only thing I would say is that it would be nicer if the fitted dresses had slightly more boning/structure.

The best thing about this company though was the super prompt and helpful customer service. I made a mistake by asking for my initial refund in the form of a gift voucher (I knew I was going to order again). So, when I returned both dresses from the second order, the refund went back onto the voucher. I emailed to ask if they could pay the refund to my bank account instead. I fully expected this not to be granted as it was my fault entirely. But, to my surprise, Siobhan responded in one working day to tell me the refund had already been processed to my bank account!!

Super happy and will definitely recommend CM to my other friends getting married!

I had a great experience with Charlotte Mills! I bought the Jazzy Pearl in a UK size 6 (I am normally a US size 7.5). I wore my shoes for my dress fitting and realized they were too big in the back and too tight in the front. I contacted the CM team by email for an exchange as it was right after the standard exchange window and the lovely customer service rep Siobhan was very accommodating; she immediately helped me exchange my shoes for a perfect fit (UK size 5 in wide fit). Exchange was quick and done within a week to the US.

Overall, I am extremely pleased! I love the little details in the shoes and the wonderful service; thank you so much!

My overall experience was good. Selecting the shoe I wanted was easy, and delivery came as expected. The material of the shoe is of good quality, and all the little tat bits of something blue, old, new &borrowed made the whole experience very cute and excited me. However, I am giving a 3-star rating due to the fitting of the shoe only as the size ran big. Otherwise, it's a perfectly great shoe to get married in.

Great shoes and service.

The shoes are stunning! Very delicate and can see the handwork done it’s just beautiful, the pearls and it’s also comfortable.
Service was great! I had to return to get a smaller size and was very easy to do so, plus the support team helped changing the shoes for another one that I decided last minute. Customer service was very good, highly recommend

Fantastic company to deal with and so helpful and of course just the most beautiful wedding shoes ever I 100% recommend Charlotte Mills to anyone thankyou so much for the help you gave me to find my perfect bridal shoes cant wait till June x

5* Customer Service, a lovely company to deal with and the most beautiful comfortable shoes.
My mum bought me a pair for my wedding and I've just got some for my hen do too.
Cannot recommend them enough.

This is such a fabulous company..nothing is too much trouble and the wedding shoes I ordered for my daughter came so well wrapped to make it extra special for her.
Even though one of the pairs were sold out they returned my money without even asking.
I would certainly recommend them for any wedding extras for the bride.

Brilliant website, quick returns policy and most importantly, the shoes are gorgeous and SO comfortable!

I haven't worn high heels in 10+ years but confident I will be able to wear these as so soft and cushioned.

I ordered a dress which unfortunately didn’t fit comfortably, on returning the dress I had to pay a restocking fee of £5.99 which I did know about when I ordered it. I returned the dress within a couple of days. The dress was marked as received over 16 days ago & i am still waiting for a refund (currently processed but pending for over 6 days) this has put me off from ordering from here again. Definitely one to avoid!

I recently purchased a pair of wedding shoes from Charlotte Mills,While the shoes themselves are undeniably beautiful but my overall experience has been deeply disappointing.

The shoes arrived in a battered box with dirty marks on it, missing the ‘Something Borrowed’ envelope that is advertised to accompany every pair. More concerning were the speckles on the tag inside the shoe, which I feared might be mould. Despite raising these issues, I received no reassurance regarding the safety or cleanliness of the shoes.

Upon contacting customer service, I was offered a replacement box and the missing card, or a full refund if I was to return the shoe. Given that I purchased these shoes specifically for my wedding and they are now no longer stocking this shoe in my size , returning them was not an option. I also highlighted the significant price reduction of the shoes I purchased that occurred shortly after my purchase along with other styles of shoes on the website, I do believe the new price that they are advertised at better reflects the shoe that I have received , yet when I enquired about a partial refund to reflect the new price ,no partial refund or satisfactory compensation was offered.

Despite escalating my concerns and asking that they were passed on to management the resolutions offered remained unchanged. At no point did the company address my worries about the potential mould or provide assurance about the shoes’ condition.

While Charlotte Mills offers aesthetically pleasing bridal shoes, my experience has been affected by poor customer service and unresolved concerns about product quality. I expected more from a premium brand, especially for such a significant occasion as my wedding, this is something I would have expected from a fast fashion brand, not Charlotte Mills, I would not recommend- deeply dissatisfied!!!

Fast delivery and the shoes were packaged well and what you would expect for their price. I did, however, feel that the returns process was exceptionally slow - over 3 weeks to be refunded (over 2 weeks from when the package was back with them). The cost of returns is also very high - £5.99 for the UK, so I do not expect to be waiting so long for a refund especially when charged so much for it!

Such a flattering dress, I've brought this for my wedding dress and I'm so excited to wear it. I've got a fuller bust and mum tum and it looks so good!

The dress I purchased arrived damaged, I went through the returns process where at several stages I was asked if I'd like store credit instead, which I found highly annoying. They received the dress 5 days ago, I still haven't had an email to state that my refund will now be processed, yet I'm receiving emails about leaving a review for the dress, and this is what I'm doing now. The dress was damaged, the box was intact however, so the item was damaged prior to putting it in the box. Disappointed also with the fact that I have to be chasing my refund.

Ordered a dress for an event. Unfortunately it was way too big around the bust and very revealing. Returned the dress, return process was very extensive and tries to avoid you returning items by asking you to choose store credit and money incentives rather than a money refund. Also have to sacrifice £20 of your money to cover an admin charge to process the refund which is outrageous.

Item delivered really quick, really well packaged and item is beautiful quality.

Lovely comfortable shoes! Can't wait to wear on my wedding day in 2025!

Fantastic response team from the team when I had some minor issues with Royal Mail. Really great quality, honestly the shoes are way nicer in person than in pictures! Really happy with the comfort level (they are known to be among the comfiest wedding shoes). I feel really lucky to have some across this brand via word of mouth from Reddit. They are chic, comfortable and the price point is incredible for what you get. I've decided to buy another pair just for day to day wear. Will cherish them on my wedding day !!

I got the most stunning shoes for my wedding day. I had my eye on them for a while and nothing would compare to the style and the detail. I managed to get a Black Friday discount too!

I was devastated when I lost one of the straps following the wedding, but Charlotte Mills had wonderful customer service and sent me a spare strap with only having to pay postage. Fantastic service going above and beyond!