Chase Reviews 

Very satisfied with all aspects of chase banking

I have had my savings and a current account with Chase for a few years now.
I have no complaints what so ever. The app is good, my savings earn a decent rate and customer service is great. It does what it says on the tin, as the saying goes.
I would definitely recommend them.

Started with attractive offers for a couple of years but existing customers then neglected with cashback, savings interest rates etc in favour of attracting new customers

AVOID at all costs. Trying to switch on two occasions now and they do nothing but fob you off. Constantly given conflicting reasons as to why the switch hadn’t taken place even though the 3 reasons don’t make any sense as those accounts are already closed. Have been on chat for over 2 hrs in 2 sessions and still getting nowhere. Worst customer experience ever!!!!

Update: i will not be contacting you on the number given. I asked for an address to send a complaint to and I was told that there wasn’t an address even though I found one online🙄You can see everything on the chat that took place over several days.

So easy to use the card

Chase is amazing, Simple easy banking & saving. The app is very user friendly. Everything in one place. I love the round up it’s amazing how the odd pennies soon add up.

You cannot beat chase bank for its customer services you can speak to a person straight away they can do with your query straight away I have always found them to be helpful whether I've been in the UK whether I've been abroad no matter what the problem they always been able to sort the issue out I can only give chase my highest recommendation. Because of my businesses I'veI had to deal with various banks over the years plus I have my personal account to deal with and from my vast experience I can promise chase has the best customer service team available nowadays. Well done chase, please keep it up for for all our sakes, don't follow the trend and go down the route of AI, most people want to speak to anyone, most people want to speak to a person not a robot.

I don't usually write reviews, but I have a savings account with Chase and it is so incredibly easy to manage via the app. I needed to withdraw significant funds, I messaged and they replied immediately to increase my daily limit. Statements are easy to download. Just very good service without having to pick up the phone. Would recommend.

So far so great. Keek it up chase✌️

Good banking.

Offer of attractive interest rate. However, very confusing account set up meant that zero interest received after a year.
Customer service representatives state that there is nothing they can do!
I’d suggest you look for another bank.

Only had an account with Chase for a short period of time but I am very satisfied with the services provided. When I've had more time as a Chase customer I feel that I would like to give them 5 stars.

I love Chase, it’s so easy to use and you see payments instantly. I would highly recommend.

⭐ 1 Star – A Bank That Appears to Have Absolutely No Idea What It Is Doing

I have never encountered such an astonishing level of incompetence, confusion and organisational dysfunction from a supposedly professional financial institution.

Chase UK appears to be a bank where nobody knows what is happening, nobody takes responsibility, nobody can make a decision and nobody seems capable of communicating with anyone else.

For over TEN WEEKS, they have denied me access to my own money. Throughout this ordeal, I have received an endless stream of contradictory explanations, meaningless apologies, broken promises and utterly useless responses.

Every conversation feels like starting again with someone who has absolutely no understanding of the situation. Their staff regularly contradict what their colleagues said just hours earlier. Their mysterious “relevant team” appears to be where every problem disappears, never to be resolved.

The sheer level of ineptitude is breathtaking.

Even after deciding to close my account, Chase STILL cannot organise the simple process of returning my money. They cannot explain what is happening, who is responsible or when anything will be completed.

How can a bank operate with such an apparent lack of coordination, competence and accountability?

Their customer service is an embarrassment. Their internal communication appears virtually nonexistent, and their ability to follow through on commitments is woeful.

The financial hardship and stress this has caused have been considerable, yet Chase continues to demonstrate what feels like complete indifference.

The matter is now with the Financial Ombudsman Service, and I am supplying extensive evidence of this extraordinary catalogue of failures.

Chase UK gives the impression of an organisation that is completely out of its depth, with staff who are either unable or unwilling to resolve even the most basic issues.

I have absolutely no confidence in their competence, processes or management.

An utterly shambolic operation masquerading as a professional bank. Avoid at all costs.

I stopped using my Chase account well over a year ago, maybe even 2-3 years ago. They sent me an email to request I confirm my identity. I chose not to, coz I bank elsewhere. They now send me frequent emails to say my account is blocked until I confirm my identity. I literally don't care if the account is blocked. The emails feel like harassment at this point. If I haven't responded the first 50 times, why keep sending them? Just close the account & leave me alone. I couldn't sign in if I wanted to anyway. I can't remember the login details.

So easy to use, transfers between accounts and other banks is effortless and quick. The app is great and the saver’s rate (boosted) is competitive

If you need a balance after each transaction, Chase won't give you one. It means managing your account is impossible. Want to know what your balance was two weeks ago, then you have to go to your previous month's statement and take out a calculator! I have literally had to call Chase on occasion to try to get this information and it's infuriating. This has been a complaint by customers for years which they refuse to address and it makes you wonder why they won't as it's easy enough to provide? I will be closing my account because of this.

They have blocked my account because I received a rent payment and are holding onto my money. Avoid this bank at all costs.

Loving Chase bank…the apps so easy to use
Getting cash back on my purchases and a very high rate for savings compared with a lot of banks .
Very easy to get hold of a real person to talk to when needed help .
Love the spending graph and stats...helps a lot to keep track of my spending .
Can think of nothing negative at all ..