Excellent service from a tradition brand. I ordered a nice pair of oxfords which unfortunately were too tight for my feet. The quality of the shoes was impeccable and even if I had to send them b... See more
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Review summary
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Reviews shaping this summary
Absolutely outstanding pair of boots I ordered the tiger moth high leg boots in colour whisky.. absolutely perfect extremely well made very comfortable you can tell by how they are made that Joseph... See more
Many thanks to Ann and Met in Leeds for arranging a sole replacement on my much-loved boots– they’ve come back looking fantastic and with much better grip. I’m also very thankful to Kirsty from the cu... See more
I ordered a pair of “Dover” suede shoes in the sale plus some socks, polish, laces. The order arrived promptly but the shoes were too loose. I should have read additional notes on Cheaney website to a... See more
Company details
- #2 of 12 best companies in Shoe Factory
- #17 of 35 best companies in Boot Shop
- #4 of 9 best companies in Shoe repair shop
- #70 of 216 best companies in Shoe shop
- #1 of 9 best companies in Shoe Wholesaler
- #13 of 34 best companies in Formal menswear shop
Written by the company
At Cheaney, we believe that classic styles gain their reputation not by refusing to change, but through their ability to adapt to a world of constant variation - it is this innovation that has kept us at the forefront of English shoemaking for 135 years.
Contact info
69 Rushton Road, NN14 2RR, Desborough, United Kingdom
- 01536 760 383
- customerservices@cheaney.co.uk
- cheaney.co.uk
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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simple to order with the sizing chart…
simple to order with the sizing chart and delivered next day.a quality item.
19 May 2025
Great boots
Quality boots, look great, well made. Easy to navigate website and next day delivery
19 May 2025
Absolutely a beautiful well handmade…
Absolutely a beautiful well handmade pair of of backless mens mules
The quality is to die for delivery was prompt will be ordering more many thank John Thor.
19 May 2025
Prompt and efficient service with…
Prompt and efficient service with timely delivery. Beautiful pair of loafers.
9 May 2025
Expat Brit living in the US
As an expat Brit living in the US, I value traditional craftsmanship, made in England, I really feel it is something to hold onto. I had a pair of Cheaney shoes which lasted me 20 years or so, and have now decided that I will only buy Cheaneys. The pleasure of supporting a family owned business, which still operates from the original factory is very much part of my decision. And the hand signed inscription inside my new shoes, tops it all off!
14 May 2025
Unprompted review
Easy to order and great products
2 May 2025
Wonderful footwear
Recently bought a pair of Avon R's (dark leaf) after getting advice from the Shoe Healer. What a shoe. Fits perfectly and exactly as advised. Because of this i noticed the Corinthian R in brown waxy commander was on the same last. Decision made, email to the Shoe healer - who don't normally stock this boot), order taken and boots at my door 3 days later. So, excellent service from Cheaney and a mighty fine boot too.
I can thoroughly recommand the Avon R if you are looking for a Brogue and the Corinthian R Chelsea boot
14 May 2025
Unprompted review
Reply from Joseph Cheaney & Sons
Thank you for your leaving us a review—sounds like you had a top-notch experience all around! The Avon R in dark leaf is a stunning choice, and it's always reassuring when expert advice on fit hits the mark. The Corinthian R in brown waxy commander is a serious step up in rugged elegance too. Hats off to the Shoe Healer for going the extra mile with the special order. Sounds like you’ve found two real keepers. We hope you enjoy wearing them both. Cheaney HQ
Comfortable leather shoes
I have bought several pairs of Cheaney shoes in the past and they are still very comfortable.
Even though I am Japanese, I can wear them comfortably without shoe sores.
7 May 2025
Reply from Joseph Cheaney & Sons
Thank you for taking the time to leave us a review. It's great to hear you are a fan and have a growing collection which are comfortable. We hope you enjoy wearing them. Cheaney HQ
Humpf
Well, my experience with Ryan, I think his name is, was excellent when I purchased my shoes from the Edinburgh store. But when I went to purchase the tree I was told by the female wearing purple it was not in stock and that it could be ordered if only I were to give my name. I said that’s ok, I shall come back another time. I returned the following week and was told it was not in stock. I was forced to return another time. I returned, once again, the next week, and was told by the same sales person the tree would only be sold to me if I provided my name by order of head office. I queried this fact, items were only to be solid under a security check. I thank her and left to order the tree online. Otherwise, ordering the tree online was fine but very disappointing that I was forced to do so.
Edit: 28 May 2025. Hello, many thanks for your response, much appreciated. I only thought that these would be in stock. I was clear in my choice and with communication. I will be glad to be back for any reason. Thanks again. Two more stars added.
7 May 2025
Reply from Joseph Cheaney & Sons
Thank you for your feedback, and we're very glad to hear you had a positive experience with Ryan during your shoe purchase.
We're sorry to hear about the frustration you experienced when trying to buy the shoe tree in-store. After speaking to the Edinburgh team, it seems there may have been some miss understanding with the version of shoe tree you were interested in. We can always order something in specifically for a customer, but I think the confusion on the shoe tree type hindered this so please accept our apologies.
Just to clarify, when an item is not currently in stock, we only require a name so we can contact you as soon as the item arrives—it helps us ensure a smoother and more reliable service.
We understand that this process may have caused some inconvenience, and we appreciate you taking the time to share your experience. Your comments have been noted, and we’ll ensure they are shared with the appropriate team.
Thank you again for your support, and we hope to welcome you back to the Edinburgh store soon. Cheaney HQ
Excellent experience as always
This is the 3rd pair of shoes I've purchased from Cheaney. As always, the shoes arrived very quickly. The fit is perfect, they are very comfortable and they look great.
29 April 2025
Reply from Joseph Cheaney & Sons
Thank you so much for your kind words and continued support!
We're delighted to hear that your third pair of Cheaney shoes arrived quickly and fit perfectly. It's always our aim to deliver both comfort and craftsmanship, so we're thrilled to know you're pleased with your experience once again.
We truly appreciate your loyalty and look forward to helping you find pair number four when the time comes! Cheaney HQ
Reply from Joseph Cheaney & Sons
Thank you for your lovely feedback—we’re so pleased to hear you find the shoes beautiful, elegant, and comfortable!
We appreciate your note on delivery times and completely understand the wish for a quicker turnaround. We're always looking for ways to improve our service, and your comments will certainly be taken into account as we continue to refine our delivery process.
Thanks again for your support, and we hope you enjoy every step in your new shoes! Cheaney HQ
Excellent service from their Jermyn…
Excellent service from their Jermyn street branch.
30 April 2025
Reply from Joseph Cheaney & Sons
Thank you for your kind words! We're delighted to hear you received excellent service from our Jermyn Street store. We'll be sure to pass along your feedback to the team—they’ll be thrilled to hear it.
We look forward to welcoming you back soon! Cheaney HQ
Reply from Joseph Cheaney & Sons
Thanks for taking the time to leave us a review we appreciate it. Cheaney HQ
Brilliant service
23 April 2025
Reply from Joseph Cheaney & Sons
Brilliant Review too, thank you for taking the time. Cheaney HQ
Great chukka boots for the summer
This afternoon I stopped by the Covent Garden store, initially just to browse. When I saw the quality of all their models, I started considering buying a pair of shoes for my collection. Finally, I decided on a pair of Jackie III R Chukka boots in Fox Suede, which complement my wardrobe. The suede is smooth and an unusual color, but very versatile. I made the purchase with the help of their extraordinary staff, who, knowledgeable about their product, offered me the product that met my needs and provided me with the necessary information to make my decision.
28 April 2025
Reply from Joseph Cheaney & Sons
Thank you for sharing your experience! We're thrilled to hear that your visit to the Covent Garden store turned into such a positive and rewarding purchase. The Jackie III R Chukka boots in Fox Suede are an excellent choice—distinctive yet versatile, and a standout addition to any collection. It's also wonderful to know our staff provided the attentive and informed service we pride ourselves on. We hope you enjoy wearing your new boots. Cheaney HQ
Reply from Joseph Cheaney & Sons
Thank you for your kind feedback! We're so glad to hear you're enjoying the slippers—they're designed to be both comfortable and lightweight, so it's great to know they're hitting the mark. We hope you enjoy wearing them. Cheaney HQ
Classy shoes, great service
Recently bought a pair of the Hadley loafers, not my first pair of Cheaney's and doubt it will be my last. Very comfortable fit for my feet, beautifully made and with wonderful service, Cheaney's really are at the top-level of handmade English shoemaking.
10 April 2025
Reply from Joseph Cheaney & Sons
Thank you for taking the time to leave us a review. It's great to hear you are a Cheaney fan and have a growing collection. The Hadley are a great choice and we're thrilled to hear they are comfortable for you. We hope you enjoy wearing them. Cheaney HQ
Customer service at the Jermyn St store…
Customer service at the Jermyn St store was excellent. Very helpful and friendly but not pushy as can be the case elsewhere.
15 April 2025
Unprompted review
Reply from Joseph Cheaney & Sons
Thank you for your feedback. It's great to hear the Jermyn street store team provided excellent service. We will pass this on to the store. Cheaney HQ
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