PhoneSavvy.uk (Cheap prison calls) Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, understanding, and helpful nature, often going above and beyond to assist. The customer service is frequently described as exceptional, with many appreciating quick responses and a professional approach. Reviewers find the overall service brilliant, reliable, and easy to set up, making interactions pleasant and efficient. Reviewers also highlight the excellent value for money, noting significantly cheaper calls and affordable rates compared to other providers. This cost-effectiveness allows people to stay connected without financial strain. Many appreciate the flexibility and consistent, problem-free service, making it a highly recommended choice for its reliability and positive impact.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as kind, warm, efficient, and... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as brilliant, reliable, and... See more

Customer service

People report positive experiences with customer service, consistently praising the staff for being helpful,... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the significant savings and... See more

Price

Customers had positive experiences with price, finding the rates affordable and the service cheap compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

So I had a question about my account with phone savvy and within 10 mins of me sending my message Alexander called me. Well he had the most upbeat chirpiest personality I have heard over a phone in ye... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more

Rated 5 out of 5 stars

Quick service....always worked no problems. Enjoyed lots more calls and contact from my loved one. When cancelling subscription, the response was fast personal,heartfelt and kind, really sweet and ma... See more


Company details

  1. Telecommunications service provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(214)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, calls come straight through to my phone, good price for never being down, no glitches, always got signal and never cuts out. Customer service is also very good and agents are polite

27 July 2023
Unprompted review
Rated 5 out of 5 stars

These are the ones to use

These are the ones to use. Amazing customer service,any issue, it has been sorted. Its the peace of mind you want going through a hard time with loved ones away, and knowing we can talk for longer without the worry is great. Very easy to set up and get started and people there to help you along the way. 🙂

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! Since hearing about phone savvy I instantly opt in! After using other services which cost me a bomb on a monthly basis I decided to give this one a go and it's been so worth it. Unlimited calls throughout the day/night for a whole month with no hassle for an unbeatable price you carn't beat it! I've also managed to save around £50 a month! it's reliable and the customer service is spot on.

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I have been using this service for over a year and the customer service are really helpful and reliable I had a hiccup a couple of months ago where the prison had blocked the number I was given and within 24 hours I had a new number and was back up and running as soon as it was received on the pin. I haven’t had any problems since! 100% worth the money thank you for your service.

17 June 2023
Unprompted review
Rated 5 out of 5 stars

The landline for cheap calls is really…

The landline for cheap calls is really good n helps me n my partner to stay in contact for longer on the phone I will recommend this service to any1 as it’s brilliant n the staff are very professional n friendly n plus it’s easy to use

15 June 2023
Unprompted review
Rated 5 out of 5 stars

since using phone savvy it has been a…

since using phone savvy it has been a lot easier to keep in contact with my loved one, also last time i couldn't pay untill the day after my renewal date and they kept the line open untill i could pay it this was amazing. highly recommend

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Gives me more time to speak to my…

Gives me more time to speak to my partner as the cheaper rates in jail with this number. Recommend this to 100% to Anybody, better than any other prison company phone I’ve ever known, and I’ve used a few before. Received the number straight away once I applied for it. Absolutely hassle free one payment a month and you’re good to go.

12 June 2023
Unprompted review
Rated 5 out of 5 stars

Cheap calls

My experience is great I get to chat with my partner for longer and cheaper we’re both happy with the service

7 June 2023
Unprompted review
Rated 5 out of 5 stars

5 star

5 star, customer service very helpful
Very affordable so I can stay in contact with my hubby at cheaper costs. I recommend these if you're on a budget to stay in contact with your loved ones xx

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Reasons why this company has made my experience wonderful

It’s affordable a great way to make sure you’re able to hear from the prisoner everyday. The company is very helpful and nice people and very understanding of our situation. Customer service is amazing as your able to get a hold of them quickly and try their best to help

26 May 2023
Unprompted review
PhoneSavvy.uk (Cheap prison calls) logo

Reply from PhoneSavvy.uk (Cheap prison calls)

Thank you for the kind review, we really appreciate you taking the time to write this. Take care :)

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