Ordered large quantity champagne for a launch event party. Ordered 3 weeks before the event and have not received the order. With no phone number the only comunication is via online message. It has be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am not sure if the company is 100% legit, it has no phone number or address on the website. I placed my order 6 days ago and it was supposed to be next day delivery and I still haven't received... See more
Received refund for undelivered items The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party... See more
I'm not sure how to edit my review from 18 September, where I rated Cheapest Liquor 1, so I am placing another review. After a length of time, and after my review, my order was finally delivered.... See more
2.1
Poor
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unreliable
ordered a 300+ dollar order 22 days ago, it took me sending them an email before i got any of my stuff, that was several days ago that i got about half the order, still missing half so just sent another message to ask why.
Edit: I specifically asked when they sent a message regarding the items, that they should get them to me as soon as possible, NOT cancel and refund the remainder. As seen by the message below they did NOT do that and cancelled anyway, then asked me to change my review, so i will...by adding this....IF I COULD GIVE NEGATIVE STARS I WOULD.
6 March 2026
Unprompted review
Reply from Cheapest Liquor
Hi Terris,
Thank you so much for taking the time to share your feedback and we sincerely apologise for the experience you had. We want to assure you that we have taken this on board and made sure our entire team is aware so that this does not happen again. We are truly sorry.
We are glad to confirm that the outstanding items on your order were refunded back to your card in full, and we deeply apologise for the delays and inconvenience caused throughout this process. As a small family owned business we are heavily reliant on our suppliers and couriers, and we are sorry that this impacted your experience with us.
I can also see that our team had reached out to you to apologise and arranged a gift as a gesture of goodwill, however we never received a response. We also provided you with a voucher to use on a future order.
Apologies again for this poor experience and thank you for your patience.
-Cheapest Liquor Team
My bank has been charged for an order not received
My bank has been charged for an order, but there has been no email confirmation of order placement, no tracking to indicate the order has been shipped, nothing. No response from their customer service, and they want to charge me for an order cancellation according to their site/chat.
27 March 2026
Unprompted review
Reply from Cheapest Liquor
Hi Neil,
Thank you so much for sharing your feedback and we deeply apologise for the experience you had — this is absolutely not the standard we hold ourselves to and we are truly sorry.
We can see your order was cancelled and the full amount was refunded back to your card. Since then our team had reached out to you multiple times to offer compensation and also arranged a gift for you, however we understand you were not interested and we completely respect that.
We are so sorry again for letting you down. Issues with suppliers can unfortunately be very unpredictable and we are deeply sorry that you were affected by this.
-Cheapest Liquor Team
No phone number, no response
No phone number, they don’t respond to emails when you are enquiring as to when they are sending your order out.
It’s been one whole month, we ordered $160 of birthday gifts and received nothing!!!
I had emailed them before placing my order and they said that it was due to arrive that week and that they would send out straight away.
Fraudulent and don’t waste your time.
We will be contacting our bank.
24 March 2026
Unprompted review
Reply from Cheapest Liquor
Hi Gabrielle,
Thank you so much for taking the time to share your feedback and we are so sorry to hear about your experience.
Unfortunately the supplier for this product was very difficult and caused unexpected delays. When your order was placed we were expecting more stock to arrive, however it got held up and we are so sorry that this impacted your order and your birthday gifts. As a small family owned business we rely heavily on our suppliers and unfortunately this can sometimes lead to situations like this, which we deeply regret.
I can confirm your order was cancelled and refunded back to your card, and a voucher was also provided. Our team later reached out to you again to apologise and to send a gift as a gesture of goodwill and to also resolve the issue, however we never received a response.
We do want to also address the concern about our phone line — we currently do not have one in place, however we will be looking to set one up in the future. In the meantime, we do have a live chat available on our website where you can speak directly with one of our team members for any urgent enquiries.
We truly hope to have the opportunity to restore your faith in us in the future and apologies again for any inconvenience caused.
-Cheapest Liquor Team
Reply from Cheapest Liquor
Thank you for your kind feedback Julie. We appreciate it.
BEWARE! Delivery not made and zero communication
I ordered a very expensive bottle of tequila as a gift and delivery was supposed to be 4-5 Days, it has been over 10 days and my order is still showing as not even packed... I have emailed the company three times, I have created a ticket online through their website and still no response..... so now I am out of pocket nearly $200.00, I have no gift, and I don't even know if What I purchased will ever arrive.... after reading the many reviews it would seem that their delivery times are quite bad. Further more the fact that they haven't even responded to any of my communications regarding the order is what I find the most disappointing.
24 March 2026
Unprompted review
Reply from Cheapest Liquor
Hi Eliza,
Thank you so much for sharing your feedback and we sincerely apologise for the experience you had — this is absolutely not the standard we hold ourselves to and we feel terrible about this.
I can see your order was delivered to you after some delays and we are so sorry it took longer than expected. I can also see our team reached out to you with a compensation gift to try and make things right, however we never received a response.
We manage thousands of orders every month and as a small family owned business we do sometimes fall short, as we are heavily reliant on our suppliers and couriers. We are truly sorry your order took so long and we hope to have the opportunity to do better for you in the future.
-Cheapest Liquor Team
Well there's no next day delivery for Sydney my first experience of cheapest…
Well my first experience of cheapest liquor I signed up they sent me an email thinking me for becoming a member and because I lived in Sydney I got all these bonuses showed to me a picture of their van they're gonna deliver my alcohol in next day delivery 3 days later they're giving me a 20% discount because I still don't have my alcohol and I'm not seeing it until next week odd now next day delivery turned into 7 day don't by alcohol from these guys their next day delivery is b******* for Sydney their liars
18 March 2026
Unprompted review
Reply from Cheapest Liquor
Hi Paul,
Thank you for taking the time to share your feedback and we sincerely apologise for the experience you had with us.
We can see your order was placed on the 18th of March at night. We did explain via email that our FAQs clearly state to allow 1–2 business days for processing before the 1–3 business day shipping period. You had a good understanding of this and even apologised for the confusion, however a negative review was still left which we feel was misleading.
Despite this, we still offered you a partial refund on your order as a gesture of goodwill. We also received emails from your end containing inappropriate language directed at our team, which was very disappointing.
We have since cancelled your order and issued a full refund back to your card. Our team then reached out once more to apologise and offered a complimentary bottle of Champagne, however we did not receive a reply.
We truly wish things had gone differently and hope to have the opportunity to change your experience in the future.
-Cheapest Liquor Team
They had great prices
They had great prices, a great range and shipped my purchase as a member with priority. Impressed!
19 March 2026
Unprompted review
Reply from Cheapest Liquor
Thank you Louise for sharing your feedback. We love to hear it😉
After a small delivery issue
After a small delivery issue, the order came complete. I had great communication regarding suppliers issue in the supply chain. Communications were informative and friendly. Complementary bottle of champagne was appreciated for any inconvenience I incurred. What more can you do. Prices were cheaper than anywhere else I found.
17 January 2026
Unprompted review
Reply from Cheapest Liquor
Hi there,
We're so glad everything worked out in the end and we sincerely apologise for the inconvenience caused. We truly appreciate your patience and understanding!
Taylor Made Rose
CL had the wine we were after at a very good price. $10 is fair for postage and it arrived in a couple of days. Perfect
6 March 2026
Unprompted review
Reply from Cheapest Liquor
Hi Leo,
Thank you for the kind feedback. We're glad to hear everything arrived quickly.
-Cheapest Liquor Team
I bought 2 items 9 days ago
I bought 2 items 9 days ago, the delivery apparently takes from 1 to 2 days. I have messaged them a few times and haven’t received any response! How can I chase them??
6 February 2026
Unprompted review
Do not order - this company is a scam
Do not order!!! Your order won't arrive. No phone number, no response to emails or their support message option. They have stolen my money. Ive reported this company as fraudulent
30 January 2026
Unprompted review
Amazing Service!
Amazing!
This would have to be the fastest purchase and delivery I’ve ever done. No sooner had I ordered it, it was on my doorstep.
Incredible service and highly recommended!
Thanks guys!
9 February 2026
Unprompted review
Great efficient customer service
Great efficient customer service. Smooth transaction. Very easy to deal with.
30 January 2026
Unprompted review
Reply from Cheapest Liquor
Hi Jess,
Love to hear this — thank you! We’re so glad everything was smooth and easy for you. Your feedback really makes our day, and we look forward to helping you again next time 🍷
-Cheapest Liquor Team!
Useless service, avoid
As many other reviewers have stated, this website simply does not deliver anything they have to offer. I made an order, waited two weeks and never received any communication from them. I've asked for a refund, but have still heard nothing from them. Don't spend money here.
29 January 2026
Unprompted review
Reply from Cheapest Liquor
Hi Sumi, we’re really sorry to hear about your experience and that this has been your takeaway.
We’ve tried to locate the order related to this review but haven’t been able to match it to any order or customer details in our system. We genuinely want to look into this and make things right for you.
Please email us at [support@cheapestliquor.com.au] with your order number or any details you have, and we’ll follow this up as a priority.
-Cheapest Liquor Team!
Very competitive pricing and quick…
Very competitive pricing and quick delivery!
28 January 2026
Unprompted review
Reply from Cheapest Liquor
That’s exactly what we’re here for :)
Thanks so much for the kind words — glad you’re enjoying the pricing and speedy delivery!
-Cheapest Liquor Team!
Very satisfied customer…I’ve just placed my 7th order
I’ve just placed my 7th order with Cheapest Liquor so thought I’d share my experiences so far.
My first order had a few minor issues with delivery times however since then and with every other order it has been smooth sailing with excellent service. I have had exceptional customer service from Kim in customer support who has facilitated order changes and even batched multiple orders together for me to provide savings on delivery costs. I find their pricing to be competitive in most cases with an impressive and varied selection available. One of the only improvements for this company model would be to provide a telephone service for customer service issues (if at all experienced), as the email process can be time consuming.
With that said, I have loved my dealings with these guys and would definitely recommend using Cheapest Liquor for your purchases.
Dave
20 January 2026
Unprompted review
Reply from Cheapest Liquor
Thanks so much, Dave! Ten orders in and still coming back — we must be doing something right 😉
We really appreciate your kind words, your honest feedback, and your continued support. Always happy to help make things easy (and save you a few delivery dollars along the way).
-Cheapest Liquor Team!
An awful experience
An awful experience. Promised 1-2 days delivery, I chased for weeks. After no response I wrote a bad review and only then did they finally contact and offer to refund. Two months later and I am still waiting for my $270.
Do not give these people your time or money.
14 November 2025
Unprompted review
Outright scammers
Outright scammers. They take your money with no intention of delivering and then lie about refunds. Refunds only happen if you relentlessly chase them and demand transfer receipts—if at all. Avoid at all costs.
6 December 2025
Unprompted review
Wonderful service
Wonderful service. I ordered a late minute Xmas gift and it was delivered the next day on Xmas Eve. Staff were lovely and so helpful.
24 December 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.